Hotel management-system-hms
- 1. A Project report On HOTEL MANAGEMENT SYSTEM Miran Muhammad Hussen IT support
- 2. Introduction • Hotels are the place where you stay, eat meals and utilize their other services. • As computer has merged with man as single entity so a computerized application can be developed that can handle Hotel Management System (HMS). • Various activities takes place in hotel like:- • Hotel needs to maintain the record of guests and reserve rooms beforehand. • Customers should be able to know the availability of the rooms on a particular date. • They should be able to reserve the available rooms according to their need in advance. • To make their stay comfortable, they are provided with food and other services. • The record of the food taken by each customer and the services availed by the customer should be kept. • These records help in generating bill. • All the above activity takes place manually, manually carrying out this activity in very tedious time consuming. • As we have tried to develop computerized application so as to handle all the activity that takes place in Hotel. • As all the activities that happen in the Hotel such as enquiry, check status booking, food order etc. can be handled on this system simultaneously.
- 3. Existing System The existing system of Hotel Management was manual. All the daily routines is carried out manually and the records are maintained in the record books or the registers. Booking:- The customer used to make enquiry for rooms available, and then depending upon the status he used to make booking. All the data the receptionist used to give the customer was based on paper works, there was no clear idea of the status of rooms as they did not update automatically. Food Order:- The customer gives the food order to the waiter, and then the waiter pass that order to the food department. Bill Generation:- The clerk operates the bill department he used to generate the bill of the customer depending upon the services utilized by the customer. Inventory:- The inventory manager manages the inventory as he checks the status of the inventory and as per that he order places the order. Report:- The administrator views all the report of the various departments, to check the progress of the hotel and to make the necessary changes.
- 4. Limitations of Existing System • Lots of paperwork is involved and it is difficult to handle and maintain such a large amount of data. • Manual activities are very time consuming and a tedious job. • It is very difficult to retrieve any particular data. • Changes are difficult to make. • A very large amount of data redundancy occurs • If any changes have taken in case of room status then the changes has to be reflected on the desk of the receptionist. • But these changes are not generated automatically but it has to be passed by the room service to the clerk. • Report generation is not an easy task and the accuracy of the reports generated cannot be guaranteed
- 5. Need for Proposed System • Previously the management work was done manually. • It was a tedious job and also time consuming. • Therefore it was need to develop a computerized system which will reduce the job complexity, improve efficiency and should be economically feasible.
- 6. Goals • To increase the effectiveness of the management. • Generation of the reports should be easy, up to date and flawless. • Reduce human errors and easy maintenance of the database. • Objectives • This system provides the idea to the management about present condition and also supports management decision making system. • The objective of our system is to eliminate the chances of error that will occur in manually handling the system. • This system will minimize the paper work and reduces the work time and complexity of the user. • By using this system the data will be stored in organized manner. • The system has GUI interface, so it is very user friendly
- 7. Statement of Scope Booking:- Customers come for an enquiry our system will give the updated status of the room, and it will help the customers to choose the room from the available, it will also provide the facility of pre- booking. Food Order:- When customer gives the food order, a note is generated of the customer food order and it is been send to the food department. Bill Generation:- The clerk here generates the bill of the customer, the clerk will get all the information automatically on his system regarding the customer service utilities and on that base he will generate the bill. Inventory:- The inventory manager will get the status of the inventory automatically on his system, and based on that he will manage the inventory. Reports:- One of the key features of the system is that it will generate the report of all the departments.
- 8. USE CASE DIAGRAM-Hotel Management System Room Book Table Book Receptionist Manage Tours Clerk Bill Generation Service Person Food Orders Accept Orders Place Orders Inventory Manager Update Inventory Generate Report Manager Registration Login
- 9. ACTIVITY DIAGRAM-Booking START RECEPTIONIST SYSTEM CUSTOMER Registration Login Check Status Confirm Booking Customer Give Details available validation new yes no Enquiry For Booking no yes yes no stop
- 10. ACTIVITY DIAGRAM-Food Order Registration Service Person Login Start Yes No registration System Stop Customer Gives Food OrderNew
- 11. ACTIVITY DIAGRAM-Tours Customer Receptionist Cab Agency Request For Cab Order For Cab Check Availability available Send Cab Manage Tour Details Get Cab start stop yes no
- 12. ACTIVITY DIAGRAM-Inventory Management Inventory Manager System Supplier Start New registration login Check inventory system Less NoPlace Order Yes Accept Order Supply Order Received Order Update Inventory STOP
- 13. ACTIVITY DIAGRAM-Bill Generation Clerk System login registration Access Details From All DEPT. Generate Reports Print Bill new yes no
- 14. ACTIVITY DIAGRAM-Reports Clerk System login registration Access Details From All DEPT. Generate Reports Print Bill new yes no
- 15. CLASS DIAGRAM-Hotel Management System Room Table Customer Clerks offer do has generate pays Inventory Inventorys Manager Orderhas manage by place manager report generate checks receptionist Booking confirm Hotel offer food Bill
- 16. Sequence Diagram For-Login : clerk : login form : login controller : Employee database get id and password receive id and password validate id and password send id and password login successful login successful login successful
- 17. Sequence diagram for-Booking : customer : Receptionist : Booking Form : Booking controller : customer database gives personal details fiils customer details receive customer details validate details send customer details successful booking successful booking successful booking successfull booking
- 18. Sequence diagram for-Bill Payment : Clerk : bill_form : bill_controller : customer_Database fills customer details receive customer details validate customer details send customer details return payment detailsreturn payment details return payment details return payment details
- 19. Sequence diagram for-Inventory : manager :Inventory : control : database : supplier: inventory form request inventory avail request inventory request inventory details inventory details inventory details validate details inventory order to supplier Supply goods pay bill to supplier update database update database update msg sent update msg sent update msg sent
- 20. Collaboration diagram for-Login : clerk : login form : login controller : Employee database 3: 1: 7: 2: 6: 4: 5:
- 21. Collaboration diagram for-Booking : customer : Receptionist : Booking Form : Booking controller : customer database 1: 2: 3: 4: 5: 6: 7: 8:9:
- 22. Collaboration diagram for-Bill Payment : Clerk : bill_form : bill_controller : customer_Database 1: 2: 3: 4: 5: 6: 7:
- 23. Collaboration diagram for-Inventory : manager :Inventory : control : database : supplier : inventory form 1: 2: 3: 4: 5: 6: 7: 8:9: 10: 11: 12: 13: 14:
- 24. Screen Login
- 25. Home Screen
- 26. Room Booking
- 27. Table Booking
- 28. Cancel Booking
- 29. Bill Generation
- 30. Add New Product In Inventory
- 31. Inventory Status
- 33. Inventory Report
- 34. Room Report
- 35. TEST CASE - Hotel Management System Objective: Check whether the entered Login ID and Password are valid or invalid. (Form LOGIN) Sr.No Steps Data Expected Result Actual Result Status 1. Enter Login Id and Password, Press Login Button Login Id=’reception’ Password=’reception’ Should Navigates to main forms Display main forms Approved 2. Enter Login ID and Press Login Button Login Id=’’reception’’ Password=’ ‘ Should Display Message Box “Login Failed” Message Box appeared as “Login Failed” Approved 3. Enter Password and Press Login Button Login Id= Password=’XYZ123’ Should Display Message Box “Login Failed” Message Box appeared as “Login Failed” Approved 4. Enter Blank Login ID and Password, Press Login Button Login Id= Password=’ ‘ Should Display Message Box “Login Failed” Message Box appeared as “Login Failed” Approved 5. Enter Wrong Login ID and Password, Press Login Button Login Id= “Rection” Password=”gkdsgj556” Should Display Message Box “Login Failed” Message Box appeared as “Login Failed” Approved
- 36. Objective: Check whether the entered details of Customer are in correct form or not.(Form ROOM BOOKING & TABLE BOOKING) Sr.No Steps Data Expected Result Actual Result Status 1. Enter name, address, contact_no, email-id, room type, no.of guests, arrival day & time & departure date and time name=’Amit Mulay’ address =’Salisbury Park’,pune’ no.of guests =’4’ room =’Deluxe’ arrival time =11:00 Am, arrival _day =4/4/12, contact_no=987689 0878 Should display “Record Save Successfully” displays “Book Record Save Successfully” Approved 2. Enter the name and press Search button name =’Amit Mulay’ Should display Record displays Record Approved 3. Enter name, address, contact_no, email-id,table type, no.of name=’Sagar Khandagale’ address =’Market Yard,Park’,pune’ Should display “Record Save Successfully displays “Book Record Save Successfully Approved
- 37. guests, arrival day & time & departure date and time no.of guests =’4’ table =’family ’ arrival time =09:00 Pm, arrival _day =4/4/12, contact_no=956189 0878 4. Enter the name and press Search button name =’Ajit Kamble’ Should Display Message Box “Record Not Found” “Record Not Found” Approved Objective: To check whether the entered details of Inventory are in correct form or not.(Form Inventory)
- 38. Sr.No Steps Data Expected Result Actual Result Status 1. Enter date, Invoice_no, Type, supplier, Rate, particular, issue_date, Quantity_issue d date=21/3/12 Invoice_no=479, Department=’Electronics’ Supplier=”Ajit Traders”, Rate=5000/, Particular=’dining table’, issue_date=”2/4/12”, Quantity_issued =’4’, Should display “ Record Added Successfully ” displays “ Record Added Successfully ” 2. Enter date, Invoice_no, Type, supplier, Rate, particular, issue_date, Quantity_issue d date=’’ Invoice_no=’’, Department=’Electronics’ Supplier=””, Rate=5000/, Particular=’dining table’, issue_date=”2/4/12”, Quantity_issued =’4’, Should display “Insert the data in all fields” “Insert the data in all fields” Approved TEST PLAN-Hotel Management System
- 39. A Software Test Plan is a document describing the testing scope and activities. It is the basis for formally testing any software/product in a project. 1. Test Plan Identifier Hotel Management System. 2. Reference a. Documents related to project. b. SRS Documents 3. Introduction a. Purpose of the Test Plan The purpose of the test plan is to test the Hotel Management System The system is being tested to avoid any kind of future defects when the system will be delivered to the customer Testing is one the standard procedure which is one of the important step in system development Testing determine the correctness of the software, and the correct functionality performed by the software. b. Scope of the Plan The scope of the plan is to test all the module of the system such as booking of room & table, inventory management, bill generation, report generation.
- 40. c. Effects of Testing On Analysis Once the testing is going on the developer will come to know that how good their analysis was and they may also change their analysis based on the success and failure of their testing. 4. Test Items(Functions) Here we will describe that what actually has to be test in the test plan with respect to the system a. Booking The booking function will be tested, the customer comes and request for the booking of room and table as this is one of the important function of this system, as it is a part of your system with which the customer will interact, it will be seen that the customer details are entered correctly validation are done properly, booking status is shown properly and the customer are well informed. b. Food Order This function is the internal part of the hotel system as it will be used only by the employee of the hotel, this function will be checked to see that the customer gives the food order and the order is taken properly as the time factor is important in this in this function for the delivery of the order.
- 41. c. Inventory Management Inventory management is also the internal part of the system as it is handled by the inventory manager, this function is checked to see the inflow and outflow o the data to check the product level, to give the status of the inventory d. Bill Generation The Clerk handles this function as he generates the bill for the customer. This function will be tested to see that the when the bill is generated data related to the bill comes properly to the clerk when then data is process the bill is generated properly e. Reports As the admin dept. handle this function, to check the reports of all the departments, this will be checked so as to see that when the reports are generated all the data of the related department comes to the admin properly so that the report generated are accurate 5. Software Risk Issue In this there is need to be identified which software is to be tested and what the critical areas of the software a. What is the complex issue of the software? b. Complex functionality of the software c. What strategy to apply when some changes are suggested? d. Past testing result e. Repeatedly occurring error f. Multiple Interface problem g. Issues related to safety
- 42. 6. Features to be Tested Refer to section 4. 7. Features not to be Tested - 8. Approach (Strategy) Checked following Quality parameter Following Type of Testing will be performed on it Following Method is used for testing Correctness Unit Testing White Box Ease of use Usability Testing Black Box Performance Performance Testing Black Box Recover Testing
- 43. 8. Suspension Criteria Know when to pause in a series of step If there is a particular defects arise again and again, and when the testing comes to a point where we come to know that there is no need of going further for any kind of testing the testing id suspended For Ex. When there is testing going on for booking of room and when the data do not enter in the database as there may be some failure due to the validation then the testing will be stopped and the validation criteria will be fixed again. 9. Test Deliverables a. Diagrams b. Screens Prototype c. Analysis Document d. Reports 10. Remaining Test Task
- 44. 11. Environmental Needs 12. Staff And Training Needs The staff needs to be trained to handle this system Here the staff will be Receptionist: The receptionist will handle the booking of the customer as he/she should be aware of the booking function. Inventory Manager: The Inventory Manager will handle the Inventory function of the system and Inv. Manager must be trained to handle the system. Clerk: The clerk will handle the function of how to generate the bill and the clerk must be trained to handle the system. Task Assigned To Create Acceptance Plan Test Manager, Project Manager, Client Create System Integration Test Plan Test Manager , Project Manager , Development Team Define Unit Test rules and Procedures Test Manager , Project Manager , Development Team Verify prototypes of Screens Development Team, Client, Test Manager Verify prototypes of Reports Development Team, Client, Test Manager
- 45. Manager: The manager will handle the function of how to generate the report and the manager must be trained to handle the system The entire staff should be given the training of how to handle the system, and they must be made aware of the function present in the system so that they make optimum utilization of the system 13. Responsibility The Responsibilities of various person involved in the project are given below Test Manager Project Manager Development Team Test Team Client Acceptance test Documentation & Execution X X X X Unit test documentation & execution X X X System Design Reviews X X X X Detail Design Reviews X X X X X Test procedures and rules X X X X Screen & Report prototype reviews X X X Change Control and regression testing X X X X 14. Schedule Sr Event Date Budget
- 46. no 1 Introduction of the HMS System 1/4/2012 2 Training on the automated testing Software which are used in testing 24/4/2012 - 28/4/2012 3 Testing of System on Site 2/5/2012 4 System goes Live 10/6/2012 15. Approvals Approved By Approved(Y/N) Project Sponsor Development Management Test Manager Project Manager Client