How Enterprise HR Processes succeed with Oracle Business Process Management Solutions
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The document outlines a project by Siemens HR to enhance their enterprise HR processes using Oracle BPM due to legacy application challenges, including low flexibility and high customization costs. It details objectives such as increasing transparency, productivity, and investment security while describing the project's technology choices, architecture, and modular design principles. The lessons learned emphasize the successful use of BPM for process optimization and efficiencies through modularization.
How Enterprise HR Processes succeed with Oracle Business Process Management Solutions
- 1. San Francisco, 25.09.2013 © 2013 OPITZ CONSULTING Deutschland GmbH Business Process Management How Enterprise HR Processes Succeed with Oracle BPM Sven Bernhardt, SOA Architect Benjamin Huskic, Project manager
- 3. Project – Facts Siemens HR: One of the biggest HR department in Germany 30 HR Processes Users: Employees Executives Personnel Department About 140,000 Users (in Germany) including about 13,000 Executives Fiscal year 2010/2011: 200,000 Processes started
- 4. Project – Challenges Current application reaching end of life Low flexibility - high costs of customization Innovative requirements not realizable
- 5. Project – Objectives Transparency Investment security Increased time-to-market Increased productivity
- 6. Project – Assignment Assignment Establishment of a prospective, durable BPM-Architecture Implementation of a Process framework Creation of reusable BPM modules and components Conditions Timeframe Pilot Development: August till November 2012 Go Live Pilot: December 2012 Timeframe IPP@S Project Development: till end of September 2013 Frontend platform: JSF 2.0 running on JBoss EAP 6 BPM platform: Oracle BPM Suite 11g Integration platform: Oracle OSB 11g Backend system: SAP - HR
- 7. 2 Choice of Technology and Platform
- 8. Choice of Technology – Why BPMN? Standard process modelling notation Business-IT alignment Better overall integration Human-centric processes
- 9. Choice of Platform – Why Oracle BPM? Reliable, future-proof platform Complete, integrated product suite BPM Suite: High-level process modelling SOA Suite: Integrated service development OSB: Service integration and virtualization Weblogic: Scalable, stable runtime environment
- 10. 3 Project Approach and Process
- 11. Challenges - Organizational Governance Change management Operations
- 12. Challenges - Strategic Think big, think UNIFIED Corporate design Reusable component framework
- 13. Challenges - Technical Integrated architecture Modularized process design Data management Framework concept: Unified process start and cancellation Dynamic approvers SLA/Escalation management Process step UI mapping
- 14. BPM - Example Architecture
- 15. Process Design Principle - Modularization
- 17. Data Management Business data vs. payload data Business data: Business data, separated in own database Payload data: minimal process runtime data (ideally ID only) Ensure data actuality Ensure performance through small instance footprint
- 18. Unified Process Cancellation Implementation as event based sub processes (Pattern) Flexibility Reusability "Proper" termination of a running process instance including all related subprocesses and tasks
- 19. Dynamic Approvers Dynamic, serial approval chains: From 1 to 4 approvers Interruptable in case of rejection Implementation opportunities: Explicit modeling in BPMN Fully traceable in End-To-End monitoring (Flow trace) Implemented with internal Human Task routing (Dynamic approval groups) Routing viewable by task-audit Only business relevant information shown in flow
- 20. SLA/Escalation Management Using Oracle Business Calendar Feature
- 21. Process Step UI Mapping Challenges: UI needs to know the process' current step No duplication of process logic in UI Solution: BPM returns unique view identifier to UI UI resolves key and displays the corresponding page
- 22. Rights and Roles Distributed entitlement information LDAP corporate directory Individual rights management Application side access management
- 23. Security Central communication over ESB Application wise separation Routing through SOAP-Headers Payload encryption Web application security
- 24. 4 Lessons Learned & Summary
- 25. When to use enterprise BPM Static processes Robust reliable platform 3rd level support by operations Easy migration to new platform version Ensure process transparency Measurement of process efficiency via KPI
- 26. Lessons Learned Longtime persistence of audit data Central BPM Board Development method Design patterns Testing strategy
- 27. Summary - BPM Fulfills the Expectations Process development down to 2-10 person days Synergies through modularization Processes comprehensible by business Process flow transparency Unification of corporate design and standard software "…the efficiency enhancement, achieved by synergies and reusability, in the area of process modeling exceeded the expectations by far."
- 28. Questions?
- 29. Thank you for listening! Sven Bernhardt: [email protected] Benjamin Huskic: [email protected]