How to Create an Award-Winning Intranet (Part 1 of 12)
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The document provides an overview of creating an award-winning intranet, emphasizing the importance of effective governance, user experience, and content management. It outlines key elements that make a successful intranet, including technology selection, executive support, and strategic alignment. Additionally, it shares insights from a 12-part webinar series on various aspects of intranet development and best practices.
![The Intranet Platform of Choice for 2018
http://bonzai-intranet.com/Bonzai Intranet Introduction
Why is Bonzai an Award-Winning Intranet?
The Bonzai platform offered a fully
responsive design, with ongoing software
upgrades…a friendly UI for content editing,
standard page layouts and templates, and
additional features— such as megamenu
navigation.”
-2018 Top 10 Intranet Design Award,
Nielsen
SaaS-Based Intranet
Solution for Office
365
Solution Innovation
Award 2016 North
America
Intranet Choice
2018 North America
Bonzai is an intranet accelerator solution
for both Office 365 and SharePoint… with
ready made designs, web parts and
workflows to enable the creation of
bespoke intranets.”
-2018 Intranet Choice North America,
ClearBox Consulting
A ”Through [Bonzai’s] commitment to our
mutual customers’ success through creative
solutions, professional engagement and
ensuring that benefits can be realized in
the customer’s organization is to be
commended.
-2016 Solution Innovation Award,
Nintex
Noted intranet platform for both “How to
deliver a SASS based Intranet after
deploying Office 365” and “What SharePoint
Is Missing and Which Third-Party Products
Can Help”
-Gartner Inc, world leading research
& advisory company](https://image.slidesharecdn.com/part1-deckeditedforlandingpage-180131234449/85/How-to-Create-an-Award-Winning-Intranet-Part-1-of-12-5-320.jpg)
How to Create an Award-Winning Intranet (Part 1 of 12)
- 1. Part One: How to Create an Award Winning Intranet http://bonzai-intranet.com/ Architecting & Executing a Successful Intranet in 2018
- 2. @michalpisarek [email protected] Michal Pisarek • Director of Product at Bonzai Intranet • 6x Microsoft SharePoint MVP • International Intranet and SharePoint Speaker CoFounder of Dynamic Owl Consulting
- 3. Welcome to #1 of the12-Part Webinar Series! All attendees will receive a link to the Webinar Library for the 12-Part Webinar Series to access the recording & materials for each webinar. We’d love to hear from you! • Ask Questions throughout the webinar • Select ‘Questions & Answers’ in Zoom to Submit a Question Social Media #BonzaiWebinar Send Q’s to [email protected]
- 4. INTRANET INNOVATION AWARDS What we’re all about http://bonzai-intranet.com/ Dynamic Owl are Thought Leaders in: • Beautiful and functional Intranets based on organization business needs • Promoting innovation, engagement and collaboration in organizations using best of breed technology • Intranets based on SharePoint and Office 365 that embraced by all levels an organizations • SharePoint consultingservices • Microsoft Gold Partner and Managed Partner • End-to-end SharePoint Implementations • 3x Microsoft SharePoint MVP’s on staff • Branham ICT Companies to watch 2nd place 2015 • Commended entry Intranet Innovation Awards 2015 Bonzai Intranet Introduction
- 5. The Intranet Platform of Choice for 2018 http://bonzai-intranet.com/Bonzai Intranet Introduction Why is Bonzai an Award-Winning Intranet? The Bonzai platform offered a fully responsive design, with ongoing software upgrades…a friendly UI for content editing, standard page layouts and templates, and additional features— such as megamenu navigation.” -2018 Top 10 Intranet Design Award, Nielsen SaaS-Based Intranet Solution for Office 365 Solution Innovation Award 2016 North America Intranet Choice 2018 North America Bonzai is an intranet accelerator solution for both Office 365 and SharePoint… with ready made designs, web parts and workflows to enable the creation of bespoke intranets.” -2018 Intranet Choice North America, ClearBox Consulting A ”Through [Bonzai’s] commitment to our mutual customers’ success through creative solutions, professional engagement and ensuring that benefits can be realized in the customer’s organization is to be commended. -2016 Solution Innovation Award, Nintex Noted intranet platform for both “How to deliver a SASS based Intranet after deploying Office 365” and “What SharePoint Is Missing and Which Third-Party Products Can Help” -Gartner Inc, world leading research & advisory company
- 6. Our Mission To help organizations communicate, collaborate and engage with the SharePoint and Office 365 platform. http://bonzai-intranet.com/Bonzai Intranet Introduction
- 7. Our 2018 Series Overview http://bonzai-intranet.com/ How to create an award winning Intranet Part 1 Intranet Governance Part 7 Intranet Content Planning Part 4 Requirements Gathering Part 3 Visual Design Part 6 Communication and Change Management Part 9 Training Part 8 Information Architecture Part 5 Defining an Intranet Team Part 2 Introduction
- 8. POLL QUESTION How effective is your current Intranet? http://bonzai-intranet.com/
- 10. Today's Agenda What makes a great Intranet? Recent Intranet Trends What can you do? Q&A
- 11. WHAT MAKES A GREAT INTRANET? section one 20162013
- 12. Objectives & Goals http://bonzai-intranet.com/ Streamlining corporate communication within the organization Provide quick and easy access to users by location, skills and expertise Enhance collaboration within the organization Increase productivity through streamlined access to documents, tools and tasks Promote employee engagement by allowing two way dialogue Provide a single entry point into all enterprise systems Not waste hundreds of thousands of dollars on SharePoint solutions What makes a great Intranet?
- 13. Intranet & Digital Workplace Challenges http://bonzai-intranet.com/ User Experience • No Mobility • Slow adoption • Lack of engagement Search and Findability • Limited to no search capability • Lack of information security • Rework of available content Technology • Rapid changes in Office 365 • Cost of keeping up to date • Antiquated tools Collaboration • No staff information • Findability of experts • Knowledge Management Information Silos • Duplicated content • Departmental Silos • Lack of version control Strategic Misalignment • Inconsistent internal communications • Disengaged Employees • Governance issues What makes a great Intranet?
- 14. What makes a great Intranet? http://bonzai-intranet.com/What makes a great Intranet? Great Processes Great People Great Content Great Technology Organizational Alignment
- 15. Organizational Alignment http://bonzai-intranet.com/What makes a great Intranet? What does my organization need and why? • Understand what is going to help your organization become great • Different organizations have different priorities. Who needs what in order to be successful? • What do the executives want? • What do users need? • What do managers need? Who will be the champions? • Great Intranets are driven top down AND bottom up • Change is hard so who will be the light guiding the path?
- 16. Great Technology http://bonzai-intranet.com/What makes a great Intranet? Robust technology suited to your organization • SharePoint and Office 365 isn’t the best fit for every organization • Choose the technology that makes sense What features and capabilities will provide you value? • News and Events Publishing • Forms and Workflow • Powerful search capabilities • Social and Engagement tools • Mobile capabilities • Etc..
- 17. Great Content http://bonzai-intranet.com/What makes a great Intranet? Great content doesn’t just happen it needs to be planned • Content Audit: Understanding your current content • Content Review: What will you keep, delete and re-write • Content Plan: Who will write the new content or migrate existing content • Content Authoring Guidelines: How do you ensure all content is great • Content Review: Who will review content and how often?
- 18. Great People http://bonzai-intranet.com/What makes a great Intranet? Executive Sponsorship and Support • An new Intranet requires a huge amount of change that should be endorsed by executives • In any time of change people are lead by example hence the reason executive support is so important Change Management • You need your Intranet champions to be able to move the Intranet project along • Communication throughout your Intranet launch is key Correct Roles and Responsibilities • People need to know what is expected of them. Most organizations don’t have dedicated Intranet teams
- 19. Great Processes http://bonzai-intranet.com/What makes a great Intranet? Governance is key • Governance is key to make sure your Intranet is viable long term • Organizations will have different governance styles – it doesn’t have to be draconian Support Processes • How to users get help? • How do I suggest a new feature? • How does someone become a content author? Engagement and Authoring Guidelines • Writing best practices • Profile Picture best practices Enhancement request submitted through request form Email notification sent to IT group IT group reviews request and determines effort Request requires custom development IT group sends request to Governance committee Governance committee reviews change and decides to proceed with change Gather requirements and provide timeline and cost Schedule development work, assign resources
- 20. How NOT to create a great Intranet http://bonzai-intranet.com/Intranet Trends “I just need a theme for my SharePoint site so that it looks nice” “We don’t have anyone responsible for content” “We only want news on the homepage” “Just put all the links to the applications that people actually use” “Lets not tell anyone about the new Intranet and just launch it on Monday” “We will clean up the content later, just put it all on there for now” “The executive just wants a nice homepage so lets just do that” “There is no point asking the users what they want” “This is an IT project and no one else will be involved”
- 21. POLL QUESTION What do you think is the most important feature of a great Intranet? http://bonzai-intranet.com/
- 24. Trends for Award Winning Intranet http://bonzai-intranet.com/Intranet Trends Simplification of structure and content Get help from outside Help Content Owners Have a launch plan Iterative Designs Concentrate on User Experience
- 25. Simplification of content and structure http://bonzai-intranet.com/Intranet Trends • Definite trend to have a “deeper” rather than “wider” information architecture • You don’t need every single historical piece of content on your Intranet • More is less is very common for new or existing Intranet projects • Less, but more accurate, taxonomy is more valuable
- 26. Get help from outside http://bonzai-intranet.com/Intranet Trends An Intranet is a massive initiative that requires many skills Almost all of the winners of the Nielsen Norman 2018 report had outside help Help could be technical, user experience, planning or execution You probably can do it yourself but look at seeing if you can augment your team Platforms like SharePoint can be a beast to work with so external help would be beneficial
- 27. Concentrate on User Experience http://bonzai-intranet.com/Intranet Trends User Experience is not just about having a good looking Intranet You need to understand what your users need to be able to perform their jobs Content, Design, Interactions, Structure and Information Architecture all contribute If your content is crap doesn’t matter how pretty your Intranet is
- 28. What can you do? section three 2013 2016
- 29. What can I do? http://bonzai-intranet.com/What can you do? • An Intranet is much more than an simple install of software so you need to plan • You can try to go it alone but there is a lot to consider • You can follow this series but why don’t we touch upon 2 super important items in creating an amazing Intranet now Information Architecture Governance
- 31. 2013 2016 - Confidential - 2. Site Structure Mapping Information Architecture Activities 3. Tree testing 1. Card Sorting
- 32. Card Sort Exercise What can you do? http://bonzai-intranet.com/ Card Sort is performed remotely using Optimal Workshop tool. Card sorting provides an initial structure or organization of content. The results inform the Site navigation. Analysis from OptimalSort
- 33. Tree Testing – Optimal Workshop Treejack What can you do? http://bonzai-intranet.com/ Validate the Site Structure based on how successful participants are on finding content Between 10-14 questions, multiple answers may be created as content may be accessible from multiple locations. Results show other locations participants clicked on to find content, suggesting other ways to improve the organization of content. The end result is data that you can use to best structure content, navigation, site structure and taxonomy
- 34. Keep it clear and simple. Don’t make users guess! Bonzai Intranet Introduction http://bonzai-intranet.com/ IA Best Practices Simple but effective guiding principles http://bonzai-intranet.com/ Label clearly – do not use tag lines or current company tag lines too prominently. Use short names – people do not read they scan. Organize by type not ownership – org structures change, type of information does not. Mutual exclusivity – do not confuse users with similar labels. Provide multiple pathways to content – information seeking is dependent on the user and the task they are trying to complete. What can I do?
- 36. Governance Planning Guidance What can I do? http://bonzai-intranet.com/ Roles & Responsibilities Intranet Publishing Models Content Management Guidelines Support Processes Communicating Governance Steering Committee Intranet Working Group Administrators Power Users Content Approvers Content Authors End Users Publishing •Centralized •Decentralized •End User Guidelines •Authoring •Home Page •Social & Profile Content Management •Ownership •Review Lifecycle •Publishing Schedule Support Processes •Technical •Feedback •Improvements •Content Updates
- 37. • Central team takes content submissions and uploads to Intranet. • Ensures content quality. • Bottleneck for content and not subject matter expert. Decentralized • End users can contribute content such as news, events. • Allows broad engagement from employees. • Should only be used in specific areas to ensure content authority for important information. Centralized End User • Business units responsible for uploading their content to the Intranet. • Ensures ownership and responsibility. • Needs to be well managed to ensure content consistency. Intranet Publishing Models What can I do? http://bonzai-intranet.com/
- 38. What’s Next? Tuesday 27th February @ 11am PST Defining your Intranet Team Everything from your steering committee, stakeholders, content authors and more!
- 39. www.bonzai-intranet.com @bonzaiintranet [email protected] +1 (604) 559 - 8070 675 W.Hastings, Vancouver B.C. V6B 1N2 SharePoint Intranet with BusinessSense
Editor's Notes
- #6: - Can remove this sllide