How to Improve SharePoint User Adoption

Nov 15, 201512 likes19,888 views

The document discusses techniques for improving SharePoint user adoption. It begins by examining common causes of poor user adoption, such as change resistance and human factors. It then provides 21 techniques for different phases of a SharePoint implementation: before, during, and after. The techniques focus on areas like leadership buy-in, training, communication, site design, content management, and viewing SharePoint as a business rather than IT solution. The presentation aims to provide practical guidance for driving user adoption of SharePoint.

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HOW TO IMPROVE
SHAREPOINT USER ADOPTION:
PRACTICAL TIPS &
INDUSTRY BEST PRACTICES

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About Me
 Gregory Zelfond
 10+ years of experience with SharePoint
 Huge SharePoint Advocate, blogger
 Love to solve business problems using code-free, out of
the box SharePoint configurations
 Owner of SharePoint Maven (sharepointmaven.com)

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About SharePoint Maven
I HELP ORGANIZATIONS TO UNLOCK
THE POWER OF SHAREPOINT
MIGRATION CONSULTING TRAINING

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Agenda
– Causes of poor User Adoption
– 20 User Adoption Techniques
– Q & A

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Heard this before?
 SharePoint sucks!
 I hate SharePoint!
 SharePoint is slow!
 I am going back to DropBox!
 Where the @#$& do I click?

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SharePoint User
Adoption is like
marriage…
Once honeymoon
is over…

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CAUSES OF POOR
USER ADOPTION

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Causes of poor User Adoption
 Obstacles that slow you down
– Change in technology
– Change in business process (behavior)
 Human Factors
– People come from different educational background
– People have different ways to adopt to change
– People are at different levels of mental state
– People have their personal egos
– Company Culture

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TECHNIQUES

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BEFORE
IMPLEMENTATION…

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Technique # 1
Get Senior Leadership buy-in

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Technique # 2
Do the SharePoint Demo first!

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Technique # 3
Implement SharePoint in Phases

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Technique # 4
Designate a Project Manager/Lead

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DURING
IMPLEMENTATION…

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Technique # 5
Don’t recreate structure from old
SharePoint or network drive!

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Technique # 6
Lead by Example

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Technique # 7
Communication, Communication…

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Technique # 8
Identify Power Users

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Technique # 9
Don’t ignore Training

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Technique # 10
Every site must have an owner!

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Technique # 11
Build simple & intuitive sites

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Technique # 12
Build an easy feedback mechanism

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Technique # 13
Move your business to SharePoint

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Technique # 14
Build easy navigation

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Technique # 15
Don’t turn every SharePoint &
Office 365 feature on

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Technique # 16
Spice it up with some Branding

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Technique # 17
Think like an End User

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AFTER
IMPLEMENTATION…

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Technique # 18
Be ready for a lot of hand-holding

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Technique # 19
Keep content fresh

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Technique # 20
SharePoint Implementation is not a
project. It is an ongoing Operations!

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BONUS
TECHNIQUE

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Technique # 21
Stop thinking of SharePoint as an IT
“thing”. It is a Business “thing”.
In other words, DO NOT let your IT manage SharePoint roll-
out in your organization. You (Business) MUST OWN IT.

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Need help with SharePoint?
 SharePoint Site Configuration and Customization
 Document Migration to SharePoint
 SharePoint Implementation Strategy
 SharePoint Training
 SharePoint User Adoption
 SharePoint Governance
 SharePoint Project Management

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THANK YOU!
Visit: sharepointmaven.com
Email: greg@sharepointmaven.com
Follow: @gregoryzelfond
Connect: linkedin.com/company/sharepoint-maven
View: www.slideshare.net/gzelfond
Get in touch if you have questions

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How to Improve SharePoint User Adoption

1. sharepointmaven.com @gregoryzelfond HOW TO IMPROVE SHAREPOINT USER ADOPTION: PRACTICAL TIPS & INDUSTRY BEST PRACTICES

2. sharepointmaven.com @gregoryzelfondsharepointmaven.com @gregoryzelfond About Me  Gregory Zelfond  10+ years of experience with SharePoint  Huge SharePoint Advocate, blogger  Love to solve business problems using code-free, out of the box SharePoint configurations  Owner of SharePoint Maven (sharepointmaven.com)

3. sharepointmaven.com @gregoryzelfondsharepointmaven.com @gregoryzelfond About SharePoint Maven I HELP ORGANIZATIONS TO UNLOCK THE POWER OF SHAREPOINT MIGRATION CONSULTING TRAINING

4. sharepointmaven.com @gregoryzelfondsharepointmaven.com @gregoryzelfond Agenda – Causes of poor User Adoption – 20 User Adoption Techniques – Q & A

5. sharepointmaven.com @gregoryzelfondsharepointmaven.com @gregoryzelfond Heard this before?  SharePoint sucks!  I hate SharePoint!  SharePoint is slow!  I am going back to DropBox!  Where the @#$& do I click?

6. sharepointmaven.com @gregoryzelfondsharepointmaven.com @gregoryzelfond SharePoint User Adoption is like marriage… Once honeymoon is over…

7. sharepointmaven.com @gregoryzelfondsharepointmaven.com @gregoryzelfond

8. sharepointmaven.com @gregoryzelfondsharepointmaven.com @gregoryzelfond CAUSES OF POOR USER ADOPTION

9. sharepointmaven.com @gregoryzelfondsharepointmaven.com @gregoryzelfond Causes of poor User Adoption  Obstacles that slow you down – Change in technology – Change in business process (behavior)  Human Factors – People come from different educational background – People have different ways to adopt to change – People are at different levels of mental state – People have their personal egos – Company Culture

10. sharepointmaven.com @gregoryzelfondsharepointmaven.com @gregoryzelfond TECHNIQUES

11. sharepointmaven.com @gregoryzelfondsharepointmaven.com @gregoryzelfond BEFORE IMPLEMENTATION…

12. sharepointmaven.com @gregoryzelfondsharepointmaven.com @gregoryzelfond Technique # 1 Get Senior Leadership buy-in

13. sharepointmaven.com @gregoryzelfondsharepointmaven.com @gregoryzelfond Technique # 2 Do the SharePoint Demo first!

14. sharepointmaven.com @gregoryzelfondsharepointmaven.com @gregoryzelfond Technique # 3 Implement SharePoint in Phases

15. sharepointmaven.com @gregoryzelfondsharepointmaven.com @gregoryzelfond Technique # 4 Designate a Project Manager/Lead

16. sharepointmaven.com @gregoryzelfondsharepointmaven.com @gregoryzelfond DURING IMPLEMENTATION…

17. sharepointmaven.com @gregoryzelfondsharepointmaven.com @gregoryzelfond Technique # 5 Don’t recreate structure from old SharePoint or network drive!

18. sharepointmaven.com @gregoryzelfondsharepointmaven.com @gregoryzelfond Technique # 6 Lead by Example

19. sharepointmaven.com @gregoryzelfondsharepointmaven.com @gregoryzelfond Technique # 7 Communication, Communication…

20. sharepointmaven.com @gregoryzelfondsharepointmaven.com @gregoryzelfond Technique # 8 Identify Power Users

21. sharepointmaven.com @gregoryzelfondsharepointmaven.com @gregoryzelfond Technique # 9 Don’t ignore Training

22. sharepointmaven.com @gregoryzelfondsharepointmaven.com @gregoryzelfond Technique # 10 Every site must have an owner!

23. sharepointmaven.com @gregoryzelfondsharepointmaven.com @gregoryzelfond Technique # 11 Build simple & intuitive sites

24. sharepointmaven.com @gregoryzelfondsharepointmaven.com @gregoryzelfond Technique # 12 Build an easy feedback mechanism

25. sharepointmaven.com @gregoryzelfondsharepointmaven.com @gregoryzelfond Technique # 13 Move your business to SharePoint

26. sharepointmaven.com @gregoryzelfondsharepointmaven.com @gregoryzelfond Technique # 14 Build easy navigation

27. sharepointmaven.com @gregoryzelfondsharepointmaven.com @gregoryzelfond Technique # 15 Don’t turn every SharePoint & Office 365 feature on

28. sharepointmaven.com @gregoryzelfondsharepointmaven.com @gregoryzelfond Technique # 16 Spice it up with some Branding

29. sharepointmaven.com @gregoryzelfondsharepointmaven.com @gregoryzelfond Technique # 17 Think like an End User

30. sharepointmaven.com @gregoryzelfondsharepointmaven.com @gregoryzelfond AFTER IMPLEMENTATION…

31. sharepointmaven.com @gregoryzelfondsharepointmaven.com @gregoryzelfond Technique # 18 Be ready for a lot of hand-holding

32. sharepointmaven.com @gregoryzelfondsharepointmaven.com @gregoryzelfond Technique # 19 Keep content fresh

33. sharepointmaven.com @gregoryzelfondsharepointmaven.com @gregoryzelfond Technique # 20 SharePoint Implementation is not a project. It is an ongoing Operations!

34. sharepointmaven.com @gregoryzelfondsharepointmaven.com @gregoryzelfond BONUS TECHNIQUE

35. sharepointmaven.com @gregoryzelfondsharepointmaven.com @gregoryzelfond Technique # 21 Stop thinking of SharePoint as an IT “thing”. It is a Business “thing”. In other words, DO NOT let your IT manage SharePoint roll- out in your organization. You (Business) MUST OWN IT.

36. sharepointmaven.com @gregoryzelfondsharepointmaven.com @gregoryzelfond Need help with SharePoint?  SharePoint Site Configuration and Customization  Document Migration to SharePoint  SharePoint Implementation Strategy  SharePoint Training  SharePoint User Adoption  SharePoint Governance  SharePoint Project Management

37. sharepointmaven.com @gregoryzelfondsharepointmaven.com @gregoryzelfond THANK YOU! Visit: sharepointmaven.com Email: [email protected] Follow: @gregoryzelfond Connect: linkedin.com/company/sharepoint-maven View: www.slideshare.net/gzelfond Get in touch if you have questions

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