How to Use KPIs in an Agile Delivery Environment
0 likes190 views
SpringOne 2021 Session Title: How to Use KPIs in an Agile Delivery Environment Speaker: Arijit Sarbagna, Director - Agile & DevSecOps at Atos
Ad
More Related Content
What's hot (20)
Similar to How to Use KPIs in an Agile Delivery Environment (20)
![[AKC2021] SAFe case study digital experience(Pete Rim)](https://cdn.slidesharecdn.com/ss_thumbnails/3-211228025857-thumbnail.jpg?width=560&fit=bounds)
Ad
More from VMware Tanzu (20)
Ad
Recently uploaded (20)
![Pixologic ZBrush Crack Plus Activation Key [Latest 2025] New Version](https://cdn.slidesharecdn.com/ss_thumbnails/fashionevolution2-250322112409-f76abaa7-250428124909-b51264ff-250504160528-fc2bb1c5-thumbnail.jpg?width=560&fit=bounds)
How to Use KPIs in an Agile Delivery Environment
- 1. © Atos How to Use KPIs? In an Agile Delivery Environment Arijit Sarbagna Practice Head – Agile & DevSecOps 03/09/2021
- 2. SpringOne 2021: How to Use KPIs in an Agile DeliveryEnvironment – Arijit Sarbagna • This is NOT a PRESCRIPTIVE session • Objective is to invoke thoughts on WHAT, HOW & WHY we should measure • “Agile Delivery Environment” used in the presentation simply refers to a Scrum based delivery structure – across industries (& NOT ONLY IT) • Be with me… it’s past midnight here (01:05 AM)! Clarifications (just in case): 2
- 4. SpringOne 2021: How to Use KPIs in an Agile DeliveryEnvironment – Arijit Sarbagna • Traditionally, businesses have always been curious to know (or measure) few specific elements – so that: • Scope could be delivered On TIME, On SPEC, On BUDGET • Though time has changed, these basic asks continue to remain valid • But what needs improvement and change in perspective is, WHAT should be measured, HOW are those going to be measured & more importantly WHY? How to Use KPIs in an “Agile Delivery Environment”? 4
- 5. WHAT, HOW & WHY 02.
- 6. SpringOne 2021: How to Use KPIs in an Agile DeliveryEnvironment – Arijit Sarbagna WHAT measure will help me to: 1. DELIVER on time? 2. REMOVE waste? 3. IMPROVE quality? 4. REDUCE cycle time? 5. INCREASE customer satisfaction? 6. STAY ahead of competition? 7. MAKE/SAVE more money? How to identify “WHAT” should we measure? 6 Image Credit:Movie “Jerry Maguire”
- 7. SpringOne 2021: How to Use KPIs in an Agile DeliveryEnvironment – Arijit Sarbagna But…Be Careful: 7
- 8. SpringOne 2021: How to Use KPIs in an Agile DeliveryEnvironment – Arijit Sarbagna Goodhart’s Law: COBRA Effect 8 1 2 3
- 9. SpringOne 2021: How to Use KPIs in an Agile DeliveryEnvironment – Arijit Sarbagna Goal HOW do we achieve Goal? HOW do we measure? Deliver on TIME Work EXTRA hours Log Hours/Swipes Drive “good estimation” Track Committed vs Delivered User Stories Add more people/teams Scaling Numbers (of Teams/Members) Introduce Test Automation Automation Coverage Reduce “Cycle Time” Control Charts Identify “defects” early Defect Count in Dev Environment Identify dependencies early Backlog Scoring Once WHAT is Identified, Derive “HOW”: 9
- 10. SpringOne 2021: How to Use KPIs in an Agile DeliveryEnvironment – Arijit Sarbagna • Coz THEY TOLD US TO • TO AVOID KNOWING TOO LATE • TO AVOID KNOWING TOO LITTLE • TO KNOW THE RIGHT THINGS • *** TO DO SOMETHING ABOUT IT *** WHY do we measure what we measure? 10 A necessity (safety)
- 12. SpringOne 2021: How to Use KPIs in an Agile DeliveryEnvironment – Arijit Sarbagna • Productivity • Are we improving our ability to deliver product over time? • Change in amount of working product delivered per Sprint • Value Delivery • Are we prioritizing the right features to deliver first? • Business value per unit of team effort • Quality • Are we meeting our quality standards? • Defect rate or service down-time • Sustainability • Are we working in a way we can continue for the long run? • Mental well being/technical debt Measurement should be done with specific views: 12 Credit: Scrum@Scale Practitioner Workshop
- 13. SpringOne 2021: How to Use KPIs in an Agile DeliveryEnvironment – Arijit Sarbagna • Let’s look at metrics from the perspective of the Customer or Consumer • Replace KPI by CPI i.e. Consumer Performance Indicator • And put on the lens of a customer/consumer Look at Measures Using “Correct Perspective” 13 Productivity Value Delivery Quality Sustainability Reduced Cost Optimal Features Better Product Continuity
- 14. Presentation 04.
- 15. SpringOne 2021: How to Use KPIs in an Agile DeliveryEnvironment – Arijit Sarbagna
- 16. SpringOne 2021: How to Use KPIs in an Agile DeliveryEnvironment – Arijit Sarbagna Executive Dashboard 10 20 40 12 20 20 20 20 15 10 15 14 0 10 20 30 40 50 Sprint 1 Sprint 2 Sprint 3 Sprint 4 Velocity (SP/Sprint) Team A Team B Team C 20% 50% 55% 75% Automation Coverage Sprint 1 Sprint 2 Sprint 3 Sprint 4 45 50 75 46 25 15 45 40 0 10 20 30 40 50 60 70 80 Sprint 1 Sprint 2 Sprint 3 Sprint 4 Cumulative Story Points vs Defects Cumulative Story Points Cumulative Defect Count 25 15 45 40 0 10 20 30 40 50 0 2 4 6 Defect Patterns 100% 100% 100% 100% Story Completion Sprint 1 Sprint 2 Sprint 3 Sprint 4 82 80 54 SP Delivery by Teams Team A Team B Team C 16
- 17. SpringOne 2021: How to Use KPIs in an Agile DeliveryEnvironment – Arijit Sarbagna Looking at Healthy Dashboard Quarter Rev $/point $ Sprints Velocity (points) V Happiness rating H Quarter Credit: Scrum@Scale Practitioner Workshop 17 Hypothesis: The Team is working well
- 18. SpringOne 2021: How to Use KPIs in an Agile DeliveryEnvironment – Arijit Sarbagna • Identify Project/Program/Portfolio Objectives/Goals • Set few but “well thought of” measures (which will NOT become targets) • Make them TRANSPARENT • Review these periodically → Are these measures allowing us to drive corrections/improvements? • Rinse & Repeat Key Takeaways: How to Use KPIs? In an Agile Delivery Environment 18
- 19. SpringOne 2021: How to Use KPIs in an Agile DeliveryEnvironment – Arijit Sarbagna Questions
- 20. Atos, the Atos logo, Atos|Syntel are registered trademarks of the Atos group. June 2021. © 2021 Atos. Confidential information owned by Atos, to be used by the recipient only. This document, or any part of it, may not be reproduced, copied, circulated and/or distributed nor quoted without prior written approvalfrom Atos. © Atos Thank you! For more information please contact: [email protected] LinkedIn: https://www.linkedin.com/in/arijitsarbagna/