Hugh Littleton discusses Accountability, Leadership, and Effective Communication
11 likes1,214 views
The document discusses key aspects of leadership, accountability, and effective communication. It defines leadership as persuasion, inspiration, and motivation. Good leaders communicate well, build trust, set a vision and values, and motivate others. Accountable organizations and individuals deliver on promises, take responsibility, and focus on improvement. Effective communication involves sending clear, concise messages and listening actively by focusing on the listener and asking questions to ensure understanding.
Hugh Littleton discusses Accountability, Leadership, and Effective Communication
- 1. Hugh Littleton Professional Trainer at Corporate College Educational Series Leadership Effective Communication Accountability
- 2. Compass Rose: Lead with Purpose
- 3. What is Leadership? Persuasion Inspiration Motivation Spearheading
- 4. Keys to Leadership Communication How to Win Trust and Confidence? Trust Confidence
- 5. Mission Vision System Values Motivation Creation of: Roles of a Leader
- 6. Characteristics of Leaders “ A friend of mine characterizes leaders simply like this, ‘Leaders don't inflict pain. They bear pain.’” - Max DePree
- 7. Characteristics of Leaders Have perspective Accept risk Know how to cope Sort through details Know the business Know how to solve problems
- 8. Skills of Leaders Accept people where they are Have present-centered relationships Give courteous attention Trust (even when high-risk) Can do without recognition
- 9. Leadership “To lead people, walk beside them ... As for the best leaders, the people do not notice their existence. The next best, the people honor and praise. The next, the people fear; and the next, the people hate ... When the best leader's work is done, the people say, ‘We did it ourselves!’” - Lao-tsu
- 10. Recognition “ The first responsibility of a leader is to define reality. The last is to say thank you.” - Max DePree
- 11. Accountability
- 12. Accountable Organizations Deliver what they promise Execute on time and in budget Turn excuses into “lessons learned” High performance matters
- 13. Individuals Who Are Accountable Take personal responsibility for their impact Focus their attention on what they can do Take action Choose to be “owners” of everything they do High performance matters
- 14. A Model for Accountability Con- sequences Feedback Strategy/ Goals Measures
- 15. What Empowers Employees to be Accountable Autonomy Feedback Task Identity Task Significance Skill Variety
- 16. Social Styles Model Controls Emotions Shows Emotions Asks Tells Analytical Expressive Amiable Driving
- 17. The Path to Personal Accountability ASKING THE RIGHT QUESTIONS
- 18. Effective Communication : Be heard, Be understood, and Listen © 2005 Cuyahoga Community College District
- 20. Clear, Concise Messages Effective Communication is when the message is received as intended.
- 21. Clear, Concise Messages Focus on the listener Understand the message Ask questions if the message is not clear
- 22. Factors that Influence Verbal Visual Vocal 7 % 55 % 38 %
- 23. Listening Misconceptions Hearing is the same as Listening Remember, hearing is passive and listening must be active—it requires “Giving and Receiving Constructive Feedback.