Husky Air Project Charter
- 1. VirginiaCommonwealth University Information Systems Project Planning & Management HUSKY AIR PROJECT CHARTER INFO 461-001 Adam Ransom
- 2. 1 Contents Project Description.............................................................................................................................2 Executive Summary............................................................................................................................4 Measurable Organizational Value.......................................................................................................5 Alternatives.......................................................................................................................................6 Recommendation.............................................................................................................................10 Infrastructure ..................................................................................................................................11 Resource Cost Table.........................................................................................................................12 Learning Cycle..................................................................................................................................14 Deliverable Structure Chart..............................................................................................................16 Use Case Diagram ............................................................................................................................17 Work Breakdown Structure..............................................................................................................18 Scope Change Process......................................................................................................................20 Schedule & Budget...........................................................................................................................22 Project Plan.....................................................................................................................................25 Risk Management Plan.....................................................................................................................29 Earned Value Analysis......................................................................................................................34 Quality Management Plan................................................................................................................40 Appendix A: MS Project Tutorial I & II...............................................................................................43 Appendix B: MS ProjecT tutorial III ...................................................................................................49
- 3. 2 Project Description Husky Air would like to have a computer-based systemto keep track of all its Pilot Angels volunteers. Basic information about the pilots may include their name, address, phone number, and so forth, as well as their total hours, certifications, and ratings. Moreover, specific information about a volunteer’s aircraft would be useful. Such information should include the type of plane, aircraft identification number (called the N number), whether single or multi- engine, and its capacity for carrying passengers and cargo. Some pilots own more than one plane. Husky Air also wants to know more about the people, hospitals, clinics, and organ banks that request the Pilot Angels service. In addition, they also would like basic information about the patients, their passengers, and specific needs to help match volunteers with the request for transport. Finally, Husky Air wants a list of all the Pilot Angels flights in order to recognize specific volunteers for their contributions. This would include ● The pilot who flew the flight ● The passengers onboard ● The plane that was used ● The total time of the flight ● The distance and destination of the flight ● The date and time of the flight ● The total fuel used
- 4. 3 Executive Summary So far, only the project planning and systemrequest has been completed. There are many things that still need to be done so far including: Creation of the system Allocation of resources Testing and troubleshooting of system Implementation of systeminto company Suggestions Suggestions for enhancements to the current systemshould be implemented until after the current project is finished. A form for suggestions will be implemented upon 6 months after the project is completed and delivered. We will contact users via email and telephone and ask them to fill out a survey (to be decided) to evaluate what they think about the current system. Recommendation: To implement this system, we should implement it in waves. After further testing and troubleshooting before the release of the system, it should be rolled out in waves of 5-10. This should help maintain stress on the servers and allows us time to roll out the system to customers in intervals.
- 5. 4 Measurable Organizational Value (MOV) The project will be successful if in approximately 6 months following the initial implementation date, there is a 65% reduction in the time it takes to match a customer with the pilot/plane for flight service. Our goal for this project is to reduce the time it takes to match customer and pilot while increasing efficiency and quality of the system. Desired Areas of Impact Customer Customer is the most important of the desired areas of impact because building positive relationships with the customers and understanding their needs will allow Husky Air to better serve its customers and gain repeat business. Financial We want to reduce any operational costs for Husky Air while maintaining a set budget to complete the project within the project completion time. Social By decreasing the time, it takes to match a customer with a plane it will allow us to transport our customers faster to their appropriate health care provider. This should lead to an increase in the survival rate. Strategic Improve the public perception of Husky Air, as well as continue to improve Husky Air’s goals as part of their mission statement. Operational Spend less time matching customer with the respective pilot. Desired Areas of Impact Customer is the most important of our desired areas of impact because it is pivotal in order to building strong relationships with our customers. This will allow Husky Air and Pilot Angels to better serve the needs of its customers and gain repeat business. The financial area is our second most important area of impact because we need to reduce the operational costs for Husky Air while maintaining a set budget to complete the project within the desired completion time. Our third area of impact that is important to us is the social aspect of the business. We need to be able to decrease the time it takes to match customers with planes so we can transport them quicker and more efficiently to their appropriate health care provider. By
- 6. 5 reducing the transport time, we will effectively be increasing the survival rates of our customers. The fourth area of impact we would like to focus on is the strategic area of the business. If we improve the public perception of Husky Air as well as continuing to improve its goals it will cause more people to be drawn to our service and will lead to increased business. The last area of impact we will focus on is the operational side. It is crucial that we spend less time matching customers with pilots in order to better serve our patients and deliver on our mission statement. DesiredValue Better? Husky Air aims to build positive relationships with their customers to better understand their needs. They aim to make their customer experience smooth and enjoyable in order to repeat business with them. Faster? According to the MOV, Husky Air aims to reduce the time to match customers with a pilot and plane for service. They aimto increase the efficiency in matching customers to the service while reducing the amount of time it takes while matching a customer to fit their needs. Cheaper? Husky Air wants to reduce any operational costs it takes to complete their goals and objectives for the information system. They also want flight services to be affordable for customers, so reducing any principal costs is important. Do more? Husky Air wants to consistently improve the service they are bringing. Pilots are recognized for their achievements based on merits like ratings, certification, and hours, so they would like to recognize those who do a good job while being part of Husky Air. They aim to make a connection between pilots and customers. Appropriate Metric/ Target Dr. Albert J. Wynne, an Information Systems professor at Virginia Commonwealth University, recently won the lottery and wants to donate $5 million to Husky Air for every 200 flights completed with the Pilot Angels. In addition, each pilot will receive a $1,000 reward for every 20 flights that they complete. This provides incentive for both Husky Air and pilots to both recruit more pilots and complete their goals within an allotted time period. Many other generous donors, including the VCU Medical Campus, have also sponsored Husky Air by donating funds to help develop the information system as well as provide community outreach for Husky Air.
- 7. 6 Alternatives A Comparison of Alternatives Status Quo Purchase Software Package Build a Custom System Do Nothing Takeflite (software): The software platforms connects multiple data sources into a single digital systemof record allowing airlines easy visibility into the customers, operations, profitability. Build a custom information system suited for Husky Air Pilot Angel. Direct Costs N/A PC Cost: $5500 PC Cost: $5500 Indirect Costs Part-time Hourly Administrative Assistant: $40,000/year Part-time Hourly Administrative Assistant: $30,000/year Database Developer Salary: $78,000 Part-time Hourly Administrative Assistant: $15,000/year Ongoing Support & Maintenance Costs N/A Monthly Software Cost: $200 Maintenance Fee: $150 Maintenance Fee: $130 Total Cost of Ownership Status Quo Purchase Software Build a Custom
- 8. 7 Package System Development Costs Hardware Cost $0 $5,500 $5,500 Initial Software Cost $0 $2,000 $10,000 Construction Cost $0 $0 $15,000 Training Cost $0 $1,000 $1,000 Operational Costs Annual Software Cost $0 $1,500 $0 Maintenance $0 $2,100 $900 Total: $0 $12,100 $32,400 Total Benefits of Ownership Status Quo Purchase Software Package Build a Custom System Option Description Keep the original paper-based system. Takeflite (software) The software platforms connect multiple data sources into a single digital system of record allowing airlines easy visibility into the Create a custom system that fully meets the needs of Husky Air - Pilot Angels business.
- 9. 8 customers, operations, profitability. The platform also manages Departure Control, Flight Scheduling & Planning, Operations, Pilot Rostering & Crew Management, Business Intelligence and Maintenance Control. Efficiency Very low Heightened efficiency Heightened efficiency Accuracy Increases the chances of mistakes being made, but does not require employees to learn new systems/skills. Greatly increases accuracy by making it easier for flight scheduling, departure control and crew management. Lowered Cost No additional costs in the long run. Added costs of purchasing the package and implementing the system into the business. Custom software will be purchased based on organizational needs. Expensive now, but less costs in the long run. Total Benefit of Ownership (rated 1-5) Maintain Status Quo Purchase Software Package Build Custom System Benefits
- 10. 9 High-value work 2 5 5 Accuracy 3 4 5 Efficiency 3 3 5 Decision Making 2 3 5 Customer Service 1 3 5 Security 1 5 5 Storage 2 5 5 Total Benefits 14 28 35
- 11. 10 Recommendation After analyzing the Total Costs and Total Benefits of Ownership, and looking at Husky Air’s goals, there are three alternatives they can take: 1. Create a standard information system based on a software package. 2. Create a custom information systemthat fits their needs. 3. Do nothing (status quo) and keep the current system. Alternatives 1 and 2 would be feasible options for Husky Air, but they must figure out which will fit their needs the best. Going forth with a standard package will show you everything that you’re going to get with the system, but you may not get everything you desire out of the package. If you go forth with a custom package, Husky Air will get the features that they desire out of a custom package. The conflict of interest comes in the cost of a custom system, because custom systems generally cost more than a standard package. Husky Air also has generous donors and sponsors helping them with this project, so the cost will not be an issue. After further evaluation of the alternatives, creating a custom information system will be the best option for Husky Air to take. The custom systemwill allow pilots and employees to make better use of their time for an efficient service, and it gives them a system that better fit their needs based on their project goals. Since they are being backed by donors, the cost will not be an issue, and could potentially be worth it in the long-term as they build better relationships with their customers and community.
- 12. 11 Infrastructure Resource Requirement Table: People Sponsor - providing funds to the project. Programmer - Creating, Updating, and Maintaining the software. Project Manager - will be in charge of leading the team and guide employees and programmer. Will manage project scope, budget, schedule and other project related stuff. System Architect - person who will be in charge of creating the infrastructure and architecture that will be the system. Will work together with Programmer and Project Manager to create the framework for the system. Technology Computers - 3 workstations/ 1 server Softwares - custom made software/Takeflite software/ MS Office WiFI - Routers and Modem for Internet. (Verizon Fios) Printer Facilities Office space that’s attached of the warehouse for the team to work at during the work week. Other -Training for employees on software and technology -Maintenance for the first 6 months -Implementation of the software
- 13. 12 Resource Cost Tables Human Resources: People Resource Cost Source Programmer $65,000 www.paylab.com Project Manager $60,000 www.paylab.com System Architect $70,000 www.paylab.com Technology Resources: Hardware and Software Resource Cost Source Computers: 1 Server/ 3 Workstations Dell PowerEdge T330 Tower Server: $679.00 each Dell Precision Tower 3000 Series (3620): $799.00 Server WorkStation Microsoft Office 365 Office 365 Suite: $19.99 per month Microsoft Office Telephone Services Verizon FiOs - 1-10 VoIP lines $35.00/month (per line) Verizon Voice Internet Services (Ethernet & Wi-Fi) - Commercial Grade Verizon FiOs Business: $114.99/month Verizon LaserJet Printer Canon Color imageCLASS MF634Cdw Wireless Color All-In-One Printer: $310.00 Best Buy Oracle APEX Database Software Oracle Cloud Database Service 12c: $1.66/hr Oracle
- 14. 13 Facilities Resource Cost Source Office Space $1000/month at Local Warehouse www.loopnet.com Other Resource Cost Source Training for Employees Included in the employee salaries www.paylab.com Maintenance Included in the employee salaries www.paylab.com Implementation Included in the employee salaries www.paylab.com Contract Payment Method We will be using the fixed price method of payment. We will receive $1.2 million dollars for the whole project. This will be enough to cover all the cost for the salaries and materials.
- 15. 14 Learning Cycle Learning Record & Action Plan Learning Record What we know (Facts) What we think we know (Assumptions) What we don’t know (Questions to be Answered) Needs to decrease the time spent matching customers with pilots. Not very efficient due to current systemthat is in place How can we increase efficiency with the system? Needs to manage scheduling more efficiently. We will have donors for this project Who is sponsoring this project? Needs to match volunteers with their contributions. Need to increase efficiency and productivity for employees with matching pilots/customers How do we know if productivity is increased with employees? Action Plan Who? Does what? By when? Joel, Adam, Hwan Hee, Mason Understand the requirements of the project Sunday Joel Create the contract payment method. Monday Mason Create the contract payment methods Tuesday Hwan Hee Create cost tables for Tuesday
- 16. 15 equipment and resources Adam Create and analyze alternatives for project Wednesday
- 20. 19
- 21. 20 Scope Change Process We will utilize a scope change process if we desire to change something within the project. A change in the scope process will require the use of a scope change request form. Upon submitting a scope change request form, we will carefully review and analyze the form and its justifications to see if it will be beneficial for the project, and a decision will be made. The form will be as follows: Husky Air Scope Change Request Form Requestor name: ___________________ Request date: ____________ Request title: ______________________ Request number: _________ Request Description: Justification: Possible Alternatives: Impacts Alternative 1 Alternative 2 Alternative 3 Scope Schedule Resources required
- 22. 21 Cost Recommendation: Authorized by Date ___________________________________ __________________________
- 23. 22 Schedule & Budget Resource Cost Tables Human Resources: People Resource Cost Source Programmer $65,000 www.paylab.com Project Manager $60,000 www.paylab.com System Architect $70,000 www.paylab.com Technology Resources: Hardware and Software Resource Cost Source Computers: 1 Server/ 3 Workstations Dell PowerEdge T330 Tower Server: $679.00 each Dell Precision Tower 3000 Series (3620): $799.00 Server WorkStation Microsoft Office 365 Office 365 Suite: $19.99 per month Microsoft Office Telephone Services Verizon FiOs - 1-10 VoIP lines $35.00/month (per line) Verizon Voice Internet Services (Ethernet & Wi-Fi) - Commercial Grade Verizon FiOs Business: $114.99/month Verizon LaserJet Printer Canon Color imageCLASS MF634Cdw Wireless Color Best Buy
- 24. 23 All-In-One Printer: $310.00 Oracle APEX Database Software Oracle Cloud Database Service 12c: $1.66/hr Oracle Facilities Resource Cost Source Office Space $1000/month at Local Warehouse www.loopnet.com Other Resource Cost Source Training for Employees Included in the employee salaries www.paylab.com Maintenance Included in the employee salaries www.paylab.com Implementation Included in the employee salaries www.paylab.com Resource Requirement Descriptions for the cost Resource Description Project manager Act as a core of this project to lead and manage the team.
- 25. 24 System Developer Work with Project manager and Programmer to help develop and design the basic of the structure. Project Team employees Working with Project manager to work as a team to complete the given tasks. Programmer Work with Project manager and System developer to implement the system. Software Software needed to download essential software such as Microsoft Office to complete the business process. Hardware Computers, Router, Printers, etc needed to do business process while working on the project. Maintenance Needed to keep the systemup to date and protect from outside threats such as virus. Training Training the employees to teach them what to do and get up to date with the project.
- 26. 25 Project Schedule Plan Task Name Duration Resource Husky Air Information System 165 days Initialize and Conceptualize 22 days Team Training 7 days Project Manager Develop MOV 3 days Project Team Employees Approve MOV 3 days Project Manager Define Alternative and Cost Analysis 3 days System Developer Identify and Choose Best Alternative 3 days Project Manager Propose Business Case to Stakeholders 3 days Project Manager Milestone: Business Case Complete 0 days Milestone: Initialization and Conceptualization Complete 0 days Project Plan & Project Charter 26 days Team Charter 2 days Define Team Member Requirements 1 day Project Manager Define Team Rules 1 day Project Team Employees Milestone: Team Charter 0 days
- 27. 26 Project Plan 21 days Develop and Define Project Scope 5 days Project Manager Create Deliverable Structure Chart 3 days Project Team Employees Create Use Case Diagram 3 days System Developer Define Resource Costs 3 days Project Team Employees Define Project Schedule Plan 3 days Project Team Employees Develop Project Budget 3 days Project Team Employees Client Approval 1 day System Developer Milestone: Project Plan Complete 0 days Milestone: Project Plan and Project Charter Complete 0 days Project Development 15 days Team Meeting 1 day Project Team Employees Define Task Requirements 3 days Project Manager Extract System Requirements 5 days System Developer Develop List of Requirements 3 days Project Team Employees Analyze Requirements 3 days Project Manager
- 28. 27 Milestone: Development Plan 0 days Analysis 7 days System Proposal 7 days Project Manager Milestone: System Proposal Approved 0 days Design 21 days Create Use Case Diagram 3 days Project Team Employees, System Developer Create UI Prototype 5 days System Developer Design Database 7 days System Developer Create Entity Relationship Diagram 2 days Project Team Employees, System Developer Create SQL Frame 3 days Project Team Employees Client Approval 1 day Project Team Employees Milestone: System Design Complete 0 days Construction 32 days System Developer creates System Structure 15 days System Developer Programmer codes Systems 13 days Programmer Project Manager Approves System 4 days Project Manager
- 29. 28 Milestone: System Developed 0 days Implementation 25 days Implementation Plan 7 days Project Manager Execute Implementation 7 days Project Manager User Training 10 days System Developer Client Approval 1 day Milestone: Implementation Complete 0 days Close Project 16 days Project Summary Final Report 6 days Project Manager Project Evaluation 10 days Project Team Employees Milestone: Close Project Complete 0 days Milestone: Project Complete 0 days
- 30. 29 Risk Management Plan Resource Cost Table Project Manager $60,000 System Developer $70,000 Project Team Employee $30,000 Programmer $65,000 Hardware $5,500 Software $7,410.66 Office Space($1000/month) $6,000 Training $1,500 Maintenance $900 Total: $246,310.70 Resource Requirement Descriptions for the cost Resource Description Project manager Act as a core of this project to lead and manage the team.
- 31. 30 System Developer Work with Project manager and Programmer to help develop and design the basic of the structure. Project Team employees Working with Project manager to work as a team to complete the given tasks. Programmer Work with Project manager and System developer to implement the system. Software Software needed to download essential software such as Microsoft Office to complete the business process. Hardware Computers, Router, Printers, etc needed to do business process while working on the project. Maintenance Needed to keep the systemup to date and protect from outside threats such as virus. Training Training the employees to teach them what to do and get up to date with the project.
- 32. 31 Risk Analysis Table Conceptualiz e and Initialize Develop Project Charter and Plan Execute and Control Phase Close Project Evaluate Project Success Potential Risk Difficulty with picking an alternative, due to the lack of knowledge that each software package provides Disagreemen t and conflict regarding team rules User training not complete or users find system difficult to navigate Delayed project charter We assigned 14 days for project evaluation. If project members do not stay on task or there are delays in other phases, then it may increase the amount of time needed to evaluate the project. In what ways could this risk impact the MOV? Increase the overall Project time frame. Potential conflicts regarding team rules can cause delayed in the project. Increase the time it takes to get the system running because additional training is needed. If the charter is not completed on time, the whole project will be delayed, impacting the MOV. The longer the project takes, the less time there is to obtain the MOV on time. How could this potentially impact the project objectives? (Scope,Qualit y,Schedule,B The time it takes to complete the project may increase or the end date will go past the desired It may affect the project’s schedule and dates of completion. The project may possibly swing out of schedule and budget. This would affect the project’s schedule and end dates. This would directly impact the project’s schedule and quality.
- 33. 32 udget) completion date, which affects the schedule. Conceptualiz e and Initialize Develop Project Charter and Plan Execute and Control Phase Close Project Evaluate Project Success Source(s) of project risk (People, Technology, environment, other) Staff members, people, the technology provided People, Technology, Organization, and Environment People, Environment, and Organization Team Members People that are involved with the project Are the sources of this risk internal or external to the project? Internal Internal Internal Internal Internal Is this risk known, known- unknown, and/or unknown- unknown? Unknown- Unknown Known- Unknown Known- Unknown Unknown- Unknown Known- Unknown Risk Owner Project Manager Project Manager System Developer Project Manager Project Manager Risk Management Strategy The project manager acts as the hiring manager. They must hire The project manager must create the structure and make sure team The system developer must make sure the user interface is easy to The project manager is responsible for making sure all employees The project manager must make sure that all employees working on
- 34. 33 individuals that can directly identify alternatives rules are followed and agreed upon. navigate and functions properly. Also, they must have a high-quality training program. stay on task and that the final report is completed on time. the project are on-task and complete the evaluation within the desired project completion schedule.
- 36. 35
- 37. 36
- 38. 37 Baseline
- 39. 38 Updated
- 40. 39
- 41. 40 Quality Management Plan Husky Air’s objective is to ensure quality during and after the project using a set of processes and procedures. This approach allows Husky Air to achieve a quality product through verification and validations. The following are objectives of this plan: - Ensure quality - Ensure accuracy and efficiency - Ensure integrity and honesty - Ensure maintainability and continuity Quality Based Metrics Type Metric Description Process 1 Defect by Content Errors Number of errors that appears in the content Process 2 Communication Defect Whether the stakeholders get correct information or not Product 1 Customer Satisfaction A rating index to measure customer satisfaction or dissatisfaction through 1-5 rating scale. Product 2 Level of Performance Level of performance on errors or bugs Project 1 Training Hours Number of hours spend for training employees Project 2 Turnover The number of project team members who quit or terminated
- 42. 41 Quality Assurance Verification of Quality Task Activity Result Maintenance The project team will routinely perform maintenance checks on the system as a result of any changes, issues, or requests that may occur. Ensures that quality is met and that the systemis running properly with accurate information. Testing Data Check to make sure that the data in the systemshows no errors or duplicates that may result in errors. Ensures that data runs properly within the system and that it is being used effectively and efficiently. Quality Inspection Inspect systemto ensure that it delivers specific tasks, data, etc. to match system’s goals. Ensures quality through routine inspection of system and software. Testing Reports Check reports of systemwith customer data to ensure accuracy. Ensures reports and outputs are accurate as well as making sure the requested files can be delivered. Validation of Quality Task Activity Result Customer/User Input Analyze user’s request to make changes, Ensure quality through customer satisfaction.
- 43. 42 improvements to make customer satisfy. Goal Analysis Validate that the goals of the project is met and completed to the team’s expectation. Ensure that MOV is met within team’s goal. Usability Test Validate that the systemis usable and runs properly. Ensure a quality of system to the users. Prototyping Validate that the systemis approved by users and as a test to see if each model works, so adjustments can be made as needed. Ensures that the final product is delivered according to customer needs as well as delivering a quality product.
- 44. 43 MS Project Tutorial I Begins Here
- 45. 44
- 46. 45 MS Project II Tutorial Begins Here
- 47. 46
- 48. 47
- 49. 48
- 50. 49 MS Project Tutorial III
- 51. 50
- 52. 51