IBM Collaboration Framework in action: Customer success stories
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The document summarizes a presentation given by Thierry Batut at the Social Connections 14 conference in Berlin on October 16-17, 2018. The presentation discussed IBM's Collaboration Framework and customer success stories in using the framework. It focused on key capabilities like secure file sharing, employee engagement, smarter use of knowledge, and improved workflows. Examples were given of customers like Sika, United Nations, Arendal, Sercomtel, and Atlas who saw benefits like increased productivity, reduced costs, and better knowledge sharing through use of the IBM collaboration solutions.
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IBM Collaboration Framework in action: Customer success stories
- 1. Berlin, October 16-17 2018 IBM Collaboration Framework in action: Customer success stories Thierry Batut, IBM Europe @tbatut watsonwork.me/[email protected]
- 2. PLATINUM SPONSORS GOLD SPONSORS BRONZE SPONSORS SILVER SPONSORS SPEEDSPONSORING BEER SPONSOR
- 3. Social Connections 14 Berlin, October 16-17 2018 • IBM Collaboration Framework • Customer stories & success • How to use every day
- 4. Social Connections 14 Berlin, October 16-17 2018 Bringing the future of work to today.
- 5. Social Connections 14 Berlin, October 16-17 2018 Our Future of Work Vision IBM Intelligent Collaboration To make every person in your organization work like the best, brightest, and most connected individuals, by augmenting their abilities with the power of Watson to drive action-oriented outcomes. Augmented ntelligence nformation nsights nteractionsI
- 6. Social Connections 14 Berlin, October 16-17 2018 Design Finance Engineering Travel & Transportation Business Requirements Secure File Management Employee Engagement Smarter Use of Knowledge Improved Workflows Engaging External Teams Skills Acquisition Unlocking Ideas Transparency & Quality Core Capabilities Better business outcomes are achieved by focusing on the core capabilities you need to get the job done, and then choosing the best tools to achieve it.
- 7. Social Connections 14 Berlin, October 16-17 2018 Iterative Implementation Approach Individual Productivity Team Working Department Productivity Enterprise Transformation Secure File Management Employee Engagement Smarter Use of Knowledge Improved Workflows Engaging External Teams Skills Acquisition Unlocking Ideas Transparency & Quality Tasks / Boards Conversations Content Systems of Record Voice & Video Low Code People Service IBM Collaboration & Talent Solutions IBM Solutions3rd Party Solutions Your Existing Systems Public Cloud Multi-tenant Hybrid Cloud Private Cloud On-Premises ScopeCoreCapabilitiesEnablingServicesTechnology Infra- structure Line of Business Outcomes Industry Outcomes Outcomes
- 8. Social Connections 14 Berlin, October 16-17 2018 Individual Productivity Team Working Department Productivity Enterprise Transformation Secure File Management Employee Engagement Smarter Use of Knowledge Improved Workflows Engaging External Teams Skills Acquisition Unlocking Ideas Transparency & Quality Increased revenues & profits Better customer loyalty and retention Improved innovation Better transparency and lower risk in operations Collaboration Outcomes
- 9. Social Connections 14 Berlin, October 16-17 2018 9 What are Core Capabilities? Secure File Management Employee Engagement Smarter Use of Knowledge Improved Workflows Engaging External Teams Skills Acquisition Unlocking Ideas Transparency & Quality
- 10. Social Connections 14 Berlin, October 16-17 2018 The Future of Work is built on Core Capabilities 10 Secure File Management Go beyond sending and storing files by email. Let your colleagues find content you provide without needing to ask you. Employee Engagement Smarter Use of Knowledge Improved Workflows Engaging External Teams Skills Acquisition Unlocking Ideas Transparency & Quality Share information freely in the organization. Encourage feedback, input, revision and development - use the collective knowledge. Make all the sources of knowledge in your organization available. Add Augmented Intelligence to help locate key expertise. Work flows throughout the organization - through email, files, comments, notifications. Connect and interconnect your workflows to improve efficiency. Blur the barrier between your organization and your customers and suppliers. Be partners, be agile and put your best people forward. Drive engagement. Constantly invest in your skills. Make it easy to find, acquire and share new skills and develop new ideas and approaches. Innovate through knowledge. Have a startup culture where ideas are nurtured through open exchange, development and revision. Everyone has a part to play in unlocking ideas. Transparency lowers risk and raises engagement. Staff feel involved and valued leading to better quality in every interaction. Better quality drives better outcomes. PEOPLE – COGNITIVE - INNOVATION
- 11. Social Connections 14 Berlin, October 16-17 2018 Secure File Sharing Outcomes • Let your colleagues find content you provide without needing to ask you • As a user I want to edit and co-create with my colleagues • As a user I want to control where to share with Teams or with External • As a user I want to easily Search, Comments, Tag and Sync from any device • As a user I do have a secured backup • One single secure location for all file types & uses Secure File Management Individual Productivity Team Working Department Productivity Enterprise Transformation Example: SIKAConnect - Smart FILE Sharing
- 12. Social Connections 14 Berlin, October 16-17 2018 Secure File Sharing Outcomes • Let your colleagues find content you provide without needing to ask you • As a user I want to edit and co-create with my colleagues • As a user I want to control where to share with Teams or with External • As a user I want to easily Search, Comments, Tag and Sync from any device • As a user I do have a secured backup • One single secure location for all file types & uses Secure File Management Individual Productivity Team Working Department Productivity Enterprise Transformation Example: United Nations – Install Connections Sync and move away from Google or Dropbox
- 13. Social Connections 14 Berlin, October 16-17 2018 Secure File Sharing Outcomes • Let your colleagues find content you provide without needing to ask you • As a user I want to edit and co-create with my colleagues • As a user I want to control where to share with Teams or with External • As a user I want to easily Search, Comments, Tag and Sync from any device • As a user I do have a secured backup • One single secure location for all file types & uses Secure File Management Individual Productivity Team Working Department Productivity Enterprise Transformation Unique from IBM: No confusion, No Duplication Social from Design 11 1.4 Share to a community or other team s In Connections, a single document instance can be shared with any number of individuals AND communities In S rep Everyone gets a pointer to the file
- 14. Social Connections 14 Berlin, October 16-17 2018 Employee Engagement Outcomes • Encourage feedback, input, revision and development - use the collective knowledge • Deliver personalized Content, Insight and Applications • Use the social features with comments, view counts and “likes” to gauge sentiment from readers • Self Service for Community manager. Simple way to communicate at Department Level • Leverage News and Content Important to Me Employee Engagement Individual Productivity Team Working Department Productivity Enterprise Transformation Example: “At Sparda-Bank Munich, our digital hub is helping us become the agile, powerful, service-oriented bank of the future.”
- 15. Social Connections 14 Berlin, October 16-17 2018 Employee Engagement Outcomes • Encourage feedback, input, revision and development - use the collective knowledge • Deliver personalized Content, Insight and Applications • Use the social features with comments, view counts and “likes” to gauge sentiment from readers • Self Service for Community manager. Simple way to communicate at Department Level • Leverage News and Content Important to Me Employee Engagement Individual Productivity Team Working Department Productivity Enterprise Transformation Unique from IBM: “With intelligence layered into the experience, information is prioritized, surfacing the most important, timely information on an individual level.”
- 16. Social Connections 14 Berlin, October 16-17 2018 Smarter Use of Knowledge Outcomes • Make all the sources of knowledge in your organization available • Instant viewing of documentation, no downloading • Traditional and/or outdated policies are forced to evolve • Reduce bureaucracy - Increase productivity • Add Augmented Intelligence to help locate key expertise Smarter Use of Knowledge Individual Productivity Team Working Department Productivity Enterprise Transformation Example from Arendal: “We are talking about work culture evolution for all levels in the organization.”
- 17. Social Connections 14 Berlin, October 16-17 2018 Smarter Use of Knowledge Individual Productivity Team Working Department Productivity Enterprise Transformation Example: Sercomtel reduces information search times by 50% to reduce call wait times in the contact center Smarter Use of Knowledge Outcomes • Make all the sources of knowledge in your organization available • Instant viewing of documentation, no downloading • Traditional and/or outdated policies are forced to evolve • Reduce bureaucracy - Increase productivity • Add Augmented Intelligence to help locate key expertise
- 18. Social Connections 14 Berlin, October 16-17 2018 Improved Workflows Outcomes • Work flows throughout the organization - through email, files, comments, notifications • Connect and interconnect your workflows to improve efficiency • Workflow Activity template are perfect to speed and keep track for reuse • Add Augmented Intelligence to help focus on resolution Improved Workflows Individual Productivity Team Working Department Productivity Enterprise Transformation Example at Atlas in Poland: Social project management, across 22 different companies leads to 3M savings the first year and increases time to market of new products.
- 19. Social Connections 14 Berlin, October 16-17 2018 Improved Workflows Outcomes • Work flows throughout the organization - through email, files, comments, notifications • Connect and interconnect your workflows to improve efficiency • Workflow Activity template are perfect to speed and keep track for reuse • Add Augmented Intelligence to help focus on resolution Improved Workflows Individual Productivity Team Working Department Productivity Enterprise Transformation Unique from IBM: Resolution Room leverage AI from Watson. Less mail, fewer phone calls, and faster response, engage the right people, reduce process escapes
- 20. Social Connections 14 Berlin, October 16-17 2018 Engaging External Teams Outcomes • Blur the barrier between your organization and your customers and suppliers • Be partners, be agile and put your best people forward. Drive engagement • Confidential information can be shared securely • Increases planning and implementation efficiency as well as reliability by replacing manual processes with system-driven workflows • Speeds up processes through easy interaction and communication between all parties involved Engaging External Teams Individual Productivity Team Working Department Productivity Enterprise Transformation Example: New IBM Collaboration Solutions Extranet
- 21. Social Connections 14 Berlin, October 16-17 2018 Engaging External Teams Outcomes • Blur the barrier between your organization and your customers and suppliers • Be partners, be agile and put your best people forward. Drive engagement • Confidential information can be shared securely • Increases planning and implementation efficiency as well as reliability by replacing manual processes with system-driven workflows • Speeds up processes through easy interaction and communication between all parties involved Engaging External Teams Individual Productivity Team Working Department Productivity Enterprise Transformation Unique from IBM: Watson Workspace is designed from the start to work with External.
- 22. Social Connections 14 Berlin, October 16-17 2018 Skills Acquisition Outcomes • Constantly invest in your skills • Make it easy to find, acquire and share new skills and develop new ideas and approaches. Innovate through knowledge • Boosting performance with a shared platform • Social Learning connects the trainee with the trainer • Support live discussions with the trainer • A 25% increase in driving efficiencies across HR processes including onboarding, training, administration, and retaining employees. Skills Acquisition Individual Productivity Team Working Department Productivity Enterprise Transformation Example from IBM: New2BLUE program helps the adoption and learning for new employees. IBM realized tremendous cost savings in the form of turnover avoidance and faster productivity.
- 23. Social Connections 14 Berlin, October 16-17 2018 Unlocking Ideas Outcomes Unlocking Ideas Individual Productivity Team Working Department Productivity Enterprise Transformation Example from #Domino2025 Jam: 640 participants 720 ideas, 882 comments 8,367 votes - All in 60 hours • Have a startup culture where ideas are nurtured through open exchange, development and revision. • Everyone has a part to play in unlocking ideas. • Boosting ideation with a shared platform • Ideation is perfect to manage events agenda, topics selection and providing Smart Idea for next event. • Enabling to implement business-critical transformations in practices and procedures.
- 24. Social Connections 14 Berlin, October 16-17 2018 Transparency & Quality Outcomes • Transparency lowers risk and raises engagement. • Staff feel involved and valued leading to better quality in every interaction. • Better quality drives better outcomes. • Transformation in practices and procedures. Transparency & Quality Individual Productivity Team Working Department Productivity Enterprise Transformation Example from BOSCH: Bosch Connect is the central platform for Social Interaction between 300.000 associates.
- 25. Social Connections 14 Berlin, October 16-17 2018 Client Success IBM is maintaining focus on customers and listening to success and satisfaction. Many events are organized around the world. It could worldwide events like IBM Think 2018, European event like ENGAGE or SocialConnections or local in country event like DNUG. Customers are invited to share new ideas and engage in valuable conversations with IBM leadership and community enthusiasts who are just as passionate as you.
- 26. Social Connections 14 Berlin, October 16-17 2018 Banking and Finance Education Healthcare Retail, Travel and transportationTelco Manufacturing and EngineeringServices Government Collaboration Projects and Adoption Success
- 27. Social Connections 14 Berlin, October 16-17 2018 Banking and Finance Retail, Travel and transportationTelco Manufacturing and EngineeringServices Only for 2018 Events IBM Think, SocialConnections, Engage, DNUG, … Education Government
- 28. Social Connections 14 Berlin, October 16-17 2018 • IBM Collaboration Framework • Customer stories & success • How to use every day 1: Assess your journey 2: Better conversation with business owners 3: Reuse and share
- 29. Social Connections 14 Berlin, October 16-17 2018 Department Productivity We all interact and collaborate at different levels in our organizations. 30 Team WorkingIndividual Productivity Enterprise Transformation
- 30. Iterative Implementation Approach Individual Productivity Team Working Department Productivity Enterprise Transformation Secure File Management Employee Engagement Smarter Use of Knowledge Improved Workflows Engaging External Teams Skills Acquisition Unlocking Ideas Transparency & Quality Tasks / Boards Conversations Content Systems of Record Voice & Video Low Code People Service IBM Collaboration & Talent Solutions IBM Solutions3rd Party Solutions Your Existing Systems Public Cloud Multi-tenant Hybrid Cloud Private Cloud On-Premises ScopeCoreCapabilitiesEnablingServicesTechnology Infra- structure Line of Business Outcomes Industry Outcomes Outcomes
- 31. Social Connections 14 Berlin, October 16-17 2018 Public Cloud Multi-tenant Hybrid Cloud Private Cloud On-Premises Infra- structure Individual Productivity Team Working Department Productivity Enterprise Transformation Line of Business Outcomes Industry Outcomes OutcomesScope Google Apps IBM Microsoft 365 Vertical Line of Business Solutions CoreCapabilitiesTools Secure File Management Employee Engagement Smarter Use of Knowledge Improved Workflows Engaging External Teams Skills Acquisition Unlocking Ideas Transparency & Quality
- 32. Social Connections 14 Berlin, October 16-17 2018 Take the next step 33 Get a trial account of IBM Connections Cloud & integrate it with your desktop productivity tools. Take the challenge - Use Watson Workspace instead of email & meetings. Share your story Could be internal Should be external Use the IBM Collaboration Framework to assess your Connections deployment and document use case for Line of Business.
- 33. Social Connections 14 Berlin, October 16-17 2018 IBM ICS is shaping the future of work with intelligent workstream collaboration.
- 35. PLATINUM SPONSORS GOLD SPONSORS BRONZE SPONSORS SILVER SPONSORS SPEEDSPONSORING BEER SPONSOR