IBM Services Platform with Watson

From a better way to run IT
to a new way of doing business.
IBM Services Platform with Watson
—

2
Today, the success of a business is intertwined with its IT performance.
But as business cycles shorten and IT environments become increasingly
complex, the technology that is supposed to help you has become nearly
impossible to manage.
To be successful, we must rethink how technology can be used to give you
more power than ever before..

3
I can unleash a new way of doing business
and run IT at the same time.
With IBM Services Platform with Watson,
CIOs can tap into over 30 years of IT expertise to
help their infrastructure run better––while they
focus on business innovation. This is IT to the
power of IBM.

4
My CISOs will have the power to protect their
organization with end to end security, so they
can resolve non-compliance actions quickly.

5
My CFOs will have the power to bring visibility
and governance to their cloud resources. They can
effectively monitor digital investments, allowing them
to meet their budget and performance objectives.

6
My app developers will have the power to
unlock the possibilities of an agile environment
and become ambassadors on innovation.

7
My employees will be happier with the power
to be more productive.

8
Partnering humans with a cognitive ‘brain’ and automation on an integrated platform
enables you to accelerate innovation and deliver unmatched performance by:
Augmenting human intelligence
with cognitive insights
to enable practitioners to make
data-driven decisions.
Autonomously managing your IT operations
to deliver higher service quality through error
reduction and faster incident resolution.
Autonomously governing your IT
to continuously optimize IT usage and cost.
Watson
understands, reasons
and learns from data
Practitioners
make strategic
decisions
Automation
executes tasks
and operations
Insights and advice Directives
Operations and situation dataImperatives

9
Data Lake fueled by 1000s of clients,
100s of ready automata in libraries
Dedicated IBM Research team and labs
Global automation factories
IBM Services Platform with Watson is fueled by experience and
investment.
4+ years of global automation focus
30+ years of operations experience
Applied to more than 800 clients in all industry sectors in all geographies
IT & Business Automation Services
100s of platform-related patents
38,000+
Requests for Service
55,000
Server builds
1M+
Change management
requests
29,000
Service Level
Agreements
23M+
Support desk calls
9.7M+
incidents
with volume per year of:

10
Build an agile ITaaS environment to
meet ever-changing business needs by:
Designing superior IT solutions
to more rapidly and effectively deliver on business objectives
Managing IT operations
to keep the environment healthy and always-on
Optimizing IT performance
to continuously improve business outcomes
And ensure your environment is always on, always secure,
always improving by focusing Watson on three main objectives:
IBM Watson
Data Lake
Client Insight Dashboards
ITaaS Environment
Client Workloads
Composable Services
Traditional IT Private Cloud Public Cloud
Establishing a catalog of composable, compatible services
to rapidly leverage offerings—from both IBM and ecosystem
partners—that take full advantage of common functionality
Seamlessly integrating the right mix of services, at scale
to deliver on your business outcome requirements
Establishing end-to-end governance
to reduce waste and sprawl across all of your assets
Design
Optimize
Manage

11
stands out from the competition in three primary ways…
IBM’s Data Lake and
Knowledge Base:
Curated data based on
30+ years of operations
experience, rich with
valuable knowledge and
insights which cognitive
capabilities can mine.
Watson, trained in running
and transforming IT:
Our instance of Watson is
learning all aspects of
managing a hybrid cloud
infrastructure, end-to-end—
and can make autonomous
decisions.
Services integration model:
Flexibility to compose
modular services from
any provider—IBM and
Ecosystem partners—to more
rapidly meet business needs,
at global scale.
...and has been deployed to more than 800 clients

12
Design, build and run
always on platforms
for business workloads…
...by assembling
the optimal mix of
IBM and 3rd party
services...
...which run across
robust traditional IT
and cloud platforms.
Composable
Services
Hybrid Cloud
Infrastructure
Client
Workloads
Workloads for
Customer-facing Solutions
Workloads for
Business Partner Solutions
Workloads for
Workforce Enablement Solutions
Orchestration
Operations
Analytics, Cognitive, Automation, DevOps & Security
Traditional
On-premises IT
Client-based
Private Cloud
IBM
Public CloudPublic Cloud
IBM
Private Cloud
Client-based
Public Cloud
3rd Party Services
3rd Party
Service
3rd Party
Service
3rd Party
Service
Client App
3rd Party
Service
3rd Party
App
IBM Services
ResiliencyCloud
Systems IBM App
Mobility Network
SecuritySupport
Brokerage
By integrating services on the IBM Services Platform with Watson, you can
design, build and run your entire environment as one end-to-end
infrastructure.

13
The Platform enables every modular service—from both IBM and
ecosystem partners—to be highly configurable and scalable.
– Comprehensive security across your IT
– Configurable to your specific needs with choice across broad ecosystem
– Interoperable with other offerings with reusable common services
– Generates rich data to fuel Watson which continually learns and adapts

14
How we got there
1 The world’s largest food service distributor
– Globally, 8,000 trucks must leave, loaded up, and on time,
every day
2 To deliver on those needs, what matters most from IT is…
– Consistent on-time delivery totally depends on IT uptime—
there’s no room for error
3 The key offerings, cognitive and automation capabilities
deployed are…
– Dynamic Automation applied to ~4000 servers
to rapidly process huge amounts of data, as well as
to identify and fix problems instantaneously
4 The IT and business outcomes we achieved
together are…
– Critical issues reduced by more than 89%
– Average time to solve issues reduced from 19 hours to 28
minutes
– Increased customer satisfaction while improving supply chain
performance
“ We need our trucks to leave
on time… through automation
we were able to reduce critical
issues by more than 89%...
we’ve decreased our server
downtime by over 50%.”
Frank Merli,
VP of Infrastructure and Cyber Security, Sysco
Case Study
What we achieved

15
Case Study
What we achieved
“After successfully testing the cognitive
monitoring solution (IBM Operations Analytics
Predictive Insights) that is part of the new
platform, we saw a significant reduction of
server incidents.
That is why the new agreement elevates our
partnership with IBM. Thanks to it we will have
a platform that can help us act before an
incident occurs and move us closer to an
integrated, automated and always on
environment.”
Jan Steen Olsen
Executive Vice President and CTO, Danske Bank
How we got there
It will allow Danske to easily
integrate existing systems
and can be further used for
development and
deployment of new financial
services.
Danske Bank’s use of the
platform will help ensure
uninterrupted banking
operations and a significant
decrease of the number of
incidents impacting business
critical applications and end-
users.
IBM and Danske
Bank signed a new
10-year IT
infrastructure
services contract
leveraging the
Platform to develop
and implement the
first of a kind
cognitive delivery
platform.

16
IBM has been recognized as a leader in
applying automation and cognitive to infrastructure.
IBM is positioned as a Leader in
Everest Group IT infrastructure automation –
Peak Matrix solutions 2017
IBM is in the Winner’s Circle 2016 for
intelligent automation – HFS Blueprint
Everest Group Performance | Experience | Ability | Knowledge (PEAK) Matrix™ for solutions – IT infrastructure automation

• As business cycles shorten and IT environments become increasingly
complex, the technology that is supposed to help you has become nearly
impossible to manage.
• To be successful, we must rethink how technology can be used to give you
more power than ever before.
• Deployed to more than 800 clients, the IBM Services Platform with Watson
enables CIOs to tap into over 30 years of IT expertise to help their
infrastructure run better – while they focus on business innovation.
Summary

18
Designing Superior IT
Solutions

19
Cognitive Solution Designer
Watson brings you deep insights on how to compose the
best mix of services for your business needs, in
exponentially less time—from weeks to hours:
– Allows for co-creation of consistently high quality
solutions tailored to your business requirements.
– Baselines can be managed on-line and “what if”
scenarios run dynamically.
– Interactive and real time cost impact analysis.
– Faster time to value.
Designing superior IT Solutions
IBM Watson Advantage:
– IBM Watson automatically extracts requirements and baselines and identifies hidden prerequisites and constraints
– Requirements are matched to service capabilities, which are composed into solutions.
– SMEs are supported by a conversational advisor powered by Watson to assist in solution creation.

20
IBM Cloud Brokerage Services
IBM Cloud Brokerage Services handles the planning,
buying, and governing of Hybrid Cloud Services. It
provides self-service that enables developers and IT
operators to quickly design and deploy composable
services to innovate at speed—integrating delivery and
management.
– Provides quality of service insights through
performance and availability data, enable optimal
workload planning and placement.
– Marketplace insights through client buying patterns
help the Cloud consumer find, compare, and select the
best services for the tasks at hand.
– Recommendations for savings insights through billing
data, utilizing cost and asset visibility and management.
– On-going optimization opportunity insights through the
continuous plan, buy, and managed feedback loop.
Buy
Manage
Plan
• Browses Catalog
• Orders Services
• Consumes Services
• Tracks Usage and Cost
• Sets and Manages Budgets
• Views Shadow IT Usage
•Assesses Applications
•Compares Clouds
•Estimates Bill of IT
Designing Superior IT Solutions

22
BusinessValue
Build Manage Change Run
6. Run Book
Automation: Intelligently
store operational
procedures linked to
down steam automation,
enhancing human
performance
1. Automated
Environment Build:
Build compliant
audit-ready,
business-ready
environments
5. Robotic Process
Automation:
Automating both
IT and business
processes
8. IBM Watson: evolves all automation and
analytics to be able to achieve more e.g. to
address non-deterministic use cases
2. Automated
System Hygiene:
Includes Continuous
Compliance
and Risk-based
Continuous Patching
4. Self Service Delivery:
Self service
implementation of pre-
profiled automated
changes
1 2 5 63 4 7
3. Dynamic
Automation:
Collation, Reduction,
Automated
Remediation,
Measurement and
Analysis of Events
7. Analytics,
Measurement,
Visualisation:
Deep insights to
focus automation
activities and pre-
emptively improve
8
Broad & deep automation capabilities targeting everything we do
Managing IT Operations

23
Keeps the IT environment healthy by autonomously
handling requests and resolving issues:
– Improved service quality.
– Enhanced response & remediation times.
– Decreased mean time to recover.
– Increased mean time to failure.
– Assistance to human engineers.
IBM Watson will give automation the ability to perform problem determination:
– IBM Watson is used to identify event patterns and recommend diagnostics to run.
– Automation runs the diagnostics and then acts on the results.
– Allows a much larger scope of problems to be successfully remediated without human intervention, increasing business availability.
Dynamic Automation

24
Auto-Correlation
Technology
“Event correlation and
auto-ticket” identifies
the critical 10% of events
168M
events
17M
events
84% MTTR reduction
68% Sev-1 reduction
Auto Resolution
Technology
“File system full” event
improves by 100 minutes
per occurrence
110+ min. <10 min.
65% avg. server penetration
64% of incidents auto resolved
or assisted
Auto Determination
Technology
Agent “problem determination”
improves by 37%
27 min. 17 min.
IBM Services Platform with Watson yields significant
performance improvement for our clients.

25
Continuous Compliance manages and applies
the correct security policy to devices and keeps
the configuration persistent through daily scans
and remediation when incorrect settings are
found:
– Enhanced security & compliance posture.
– Faster resolution of non-compliance.
– No human errors.
– Complete visibility of compliance posture.
– Using vast knowledge will suggest improvements and additional checks that could be placed into policies to enhance the security and
compliance regime.
– Will perform investigation into audit logs and correlation with Change Management to identify how non-compliance was introduced and if
unauthorized changes were performed.
Continuous Compliance (From 60-90 Day cycles to Daily)

26
– Fixed maintenance windows into which patches
are applied
– Rolling schedule for overflow
– Risk acceptance process for requested exceptions
– BigFix scope
– Patch Plan creation
– Automated Patch deployment within
maintenance windows
– Self Service Management (including overrides)
– Dashboard:
– # of servers without maintenance windows
– # of patches/servers deferred
– # of missing patches per server
– Compare applicable
vulnerabilities against potential
exposures and server criticality
to create a risk rating.
– Make informed, prioritized
decisions based on
calculated risk.
Risk-based Continuous Patching
Proactively minimize security risk with cognitive
insights into risk and autonomous actions to ensure
every system is up-to-date:
– Enhanced security & compliance posture
– Alleviates challenges with securing appropriate
patch windows with the business
– Protects organizations.

27
Execute manually repetitive tasks for both IT and business processes /
with enterprise strength reliability and exception handling:
– Consistent and predictable outcomes
– Reduction of human error rates
– Increased speed of execution
– Scalability to address peaks in need
– Reduced costs
– IBM Watson supplies the brain to the hands of Robotic Process Automation.
– Robots call IBM Watson to determine how they should process
certain types of input.
– As an example: free format e-mails can be sent by the robot to Watson.
Watson will inform the robot what the e-mail is about and which team
should deal with it. The robot can then create a ticket and assign it to
the correct team.
– Similarly, robots work with IBM Watson to determine the best person to perform
a job and then assign them the work, based on experience, availability and
existing workload.
Robotic Process Automation
IBM Watson

28
Cognitive Augmented Reality Solution
– Reduce average handling time
– Reduce effort in training new agents
– Enable client self-assistance
– Enables us to quickly ramp up field agents to
support new products

29
– Automatically closes duplicate Service Requests
– Automatically closes tickets requiring no action
– Automates Action Plans to on-site agents
– Frees up human agents to focus on more useful
ticket-handling tasks Ticketing
System ....
Robots
(SERMON)
KB lookup
Auto-close
Auto-dispatch
Action plan
injection
Routing
Customer
Server with Call
Home Agent
VPN to IBM
Call Home
Analysis
Tools
Analytics-based insights  new SERMON automation rules
IBM Call Home
Gateway
Knowledge base lookup
• Auto-close
• Auto-dispatch
• Inject action plan
• Routing (limited)
DB
Warehouses
with
unstructured
and
structured
service
request data
Auto-dispatch
Cognitive Call Home
Ticket Analysis

31
Automation
Penetration
Management
False
Ticket
Removal
Next best
Automation
Pre-emptive
Event
Resolution
Root Cause
Analysis
Change & Outage
Correlation
Analysis
+ On-going insight
development
Service
Performance
Architectural
Environment
Analysts
Data Lake
Cognitive Delivery Insights (CDI) delivers deep and
meaningful analytics that drive overall service
improvement and automation coverage:
– Relevant insights that will make a material
difference on the quality of the service.
– Intuitive navigation.
– Insights to not only drive automation improvement,
but remove the causes of trouble.
– Watson visualization used to deliver intuitive and
standardized visibility across multiple subjects.
– Watson used to interpret and analyze non-
structured data: mails, ticket descriptions, client
feedback etc.
Optimizing IT Performance
Insight and Recommendations

Control the utilization and costs of hybrid cloud
environments:
– See complete billing transparency across all vendors.
– Perform accurate chargeback.
– Deliver higher policy compliance.
– Identify server under and over utilization allowing
action to be taken to decommission and move
workloads, bringing IT spend under control.
– Cluster assets by usage and automatically tag them –
without requiring human input.
– Recognize patterns and quarantine assets that
demonstrate anomalous behaviour via policies and
notifications.
Anomaly
detection
Global asset
correlation
Data Lake
Savings
optimization
Compliance
benchmarking
Autonomous Governance
through Intelligent Hybrid Cloud
Optimization

33
Chat with IBM Watson on a variety of subjects
to scale the expertise of the organization and
accelerate the spread of knowledge:
– Intuitive user interfaces.
– Fast answers.
– Access to massive corpuses of knowledge
based on millions of person years of experience.
The platform has a standard natural language chat solution which can tackle many subjects:
– Brainstorming on architectural topics.
– Answering Service Desk Questions.
– Getting deeper insights into solution recommendations when creating a new solution.
– Interrogating the data lake information by asking a question, “what version of operating system has the most severity 1 issues in the
second half of last year” and receiving a Pie Chart back.
– Chat, triggering back end automation to collect information to enhance the discussion or execute tasks.
– Being able to load logs and diagnostic files into the chat for IBM Watson to analyze and discuss.
– Even ask the weather!
Platform Conversation

34
Continual Pipeline of New
Functionality

35
IBM Services Platform with Watson continues to evolve through its
ecosystem partners and developers, extending the value to clients.
A diverse range of services:
– Platform core services
– Additional IBM capabilities
(e.g. Blockchain)
– Ecosystem
partner services
(e.g. CA, Snow, etc.)
Ecosystem
Partners and
Developers
Ecosystem Partners provide:
- Services and capabilities
IBM provides:
- APIs/SDKs
- Cognitive
Knowledge Base
- GTS Garage
Ecosystem Partners and Developers build services and
capabilities on the Platform:
IBM Services Platform
with Watson

36
DevOps operates at two levels within the platform:
1. The development, deployment and management of
the platform itself and its content (the platform will
be deployed to each geography).
2. The development, deployment and management of
the content from the platform into position for
managing the clients environments.
Advantages:
– Faster initial implementations.
– Continuous delivery of functionality.
– Faster delivery of features.
– More stable operating environments.
– Faster resolution of problems.
– Improved communication and collaboration.
– More time to innovate.
Dev Ops
Continual Pipeline of New Functionality
Platform DevOps

38
Watson evolves all automation and analytics to be able to achieve more
Before Example Result After Example Result
Deterministic Dynamic Automation receives
events and matches them
directly with automations to
resolve.
Events which have more than
one potential resolution can’t be
fixed by automation.
Non-
deterministic
Dynamic Automation identifies event
patterns, runs associated diagnostics
and then executes automations to
address the root cause.
Events with multiple causes and
potential remediation's can be
remediated.
Structured Robotic Process Automation can
only process structured input.
Service catalogues and forms are
needed to direct behaviour.
Unstructured The meaning of unstructured mails,
tickets, chat conversations can be
extracted and used to direct
automation.
Increased volume of use cases
that can be addressed without
human intervention.
Manual Requirements and baselines are
identified manually from
customer requests.
Days spent that could be better
used engaged in collaborative
client dialogue.
Automatic Requirements and baselines are
automatically extracted in minutes.
Allows for co-creation process
with client (i.e. fast confirmation
of needs and subsequent tuning)
enabling high quality solutions
tailored to business
requirements.
Limited by
current
experience and
status quo
Change risk ratings based on
experience and estimation.
Incorrect assessments leading to
over and under management of
changes, resulting in Incidents as
a result of change.
Statistically
proven
Change and incident analysis with
natural language processing,
provides predictive change risk
analysis based on historical fact.
Increased accuracy of change
risk analysis resulting in fewer
incidents as a result of change.
Technical
queries &
navigation
Structured database queries to
extract information. Navigation
through visualisation of data.
Harder than it needs to be, as
you need to know what you are
looking for and how to get to it.
Conversation Natural language discussion that in
the background formulates and
collects the required information.
Quicker more intuitive access to
answers.
Individual
knowledge &
investigation
Information is used from many
sources of knowledge from ticket
history to knowledge
repositories, but its not possible
to distil a single source of truth.
Slow and limited discovery of
information.
Answers are based on the best
that can be found.
Vast
knowledge
corpuses
intelligently
mined
Curated knowledge on many subject
domains, enhanced by experience
and results; accessed via a
conversation.
Quick resolution to the best
answers.
The best answers available.

What’s next for the IBM Services Platform with Watson
• Expansion of platform content
• Double the number of feeds into the data lake (to 250)
• Publish platform APIs and SDK
• Community enablement for social curation of knowledge content
• Cognitive assistants with conversational interfaces for multiple roles
(architect, support agent,…)
• Further cognitive enrichment of robots and existing standard
automation
• Additional tailorable cognitive insights, e.g. deep root cause analysis
• 100+ new standard patterns for hybrid cloud

40
1M+ RPA
Actions
440K Servers with
Dynamic Automation
10M Incidents
Processed
7500+ Unique
Automations1000 GTS Experts 500+ Clients with
Cognitive Insights
800+ Clients Automated
135K Servers
Capacity Mgmt
251K Servers
Endpoint Mgmt
Successful Deployments
IBM Watson
Data Lake
ITaaS Environment
Client Workloads
Composable Services
Traditional IT Private Cloud Public Cloud
Design
Optimize
Manage

41
01 IBM’s Data Lake
Delivers recommendations to drive improvement plans to
enhance overall availability and service quality:
– Groups common resolutions together.
– Allows comparison to best of breed.
– Helps inform investment decisions and improvement priorities
based on statistical facts.
– Example client:
– 1,889 servers analyzed
– 171 highly problematic servers found
– 120 Major Incidents per month
– Acted on recommendations resulting in bottom line:
– Problematic servers reduced by 84%
– Severity 1 incidents reduced by 60%
– Total Incident duration reduced by 40%
Insight and Recommendations
Example: Reduce Severity 1 and 2
Server Incidents
Highly Problematic
Environment
Improvement
Recommendations
Problematic Reliable
Deployed to 250 GTS Managed SO
clients over the past 2 years.
400,000 servers with more than 290
distinct OS versions on 2,300 machine
make/models.

42
IBM is positioned as a Leader in Everest Group IT infrastructure automation
Peak Matrix solutions 2017
(TM)
Everest Group Performance | Experience | Ability | Knowledge (PEAK) Matrix™ for solutions – IT infrastructure automation

43
IBM is in the Winner’s Circle 2016 for intelligent automation
HFS Blueprint

44
Unleash a new way to do business
Unmatched
service quality and
reduced downtime
with capabilities
like preemptive
maintenance and
Dynamic and Robotic
Process Automation
Optimized
operating costs
with capabilities
like autonomous
governance
Pervasive
security,
end to end
with capabilities
like risk-based
continuous
patching and
continuous
compliance
Continual
pipeline of new
functionality
through
capabilities like
DevOps
Increased
business agility
and innovation
with capabilities
like self-service
and automated
provisioning

Imagine you are
excited about
launching your new
app and need the
right infrastructure
to ensure its
success.
After you decide on
your infrastructure
solution, you’ll want
to bring the
environment up as
quickly as possible.
Once your app is
up, our Platform
runs the
environment,
preempting issues
and responding
to incidents.
When our Cognitive
Platform detects an
issue that requires
practitioner support,
it automatically
triggers a service
request.
Our Cognitive
Platform continuously
compares your
environment against
the “best of breed”
and recommends
improvements.
Let’s explore a use case for how IBM Services Platform with Watson will
transform every step of your journey with us:

From weeks
to minutes
Change in time it takes to turn a typical RFP
into a solution proposal when you arm
experts with cognitive solutioning tools
Within minutes, our Requirements Mapper drafts
an initial solution, which you and the IBM architect
refine together in real-time, using the
Solution Composer and Solution Analyzer.
+ Go from RFP to draft solution in minutes, not weeks
+ Automatically construct a solution informed by deep insights from previous
solutions and their real-life performance
+ Visualize the proposed solution and dynamically fine-tune it to deliver exactly
what your app requires
Your initial request For proposal asks for:
+ The cloud native app to run on a public cloud
+ Microservices supporting the app to be deployed on a cloud-enabled WAS cluster
+ Connecting the DB to your transactional on-prem System of Record
Imagine you are excited about launching a
new app and need the right infrastructure
to ensure its success

IBM Cloud Brokerage Services recommends
a set of services from your catalog, which you can
further refine. Once you’ve made final selections,
our Orchestrator automatically gets them up.
+ Jumpstart your services planning with the expert recommendations of
our Cognitive Platform
+ Automated fulfillment can spin up services faster and more reliably than
manual processes
+ Configure and provision the best mix of services with full visibility
across all your providers of choice
After you decide on your infrastructure
solution, you’ll want the environment
brought up as quickly as possible
From months
to hours
Change in how long it takes to select
and provision new services when you
shift from traditional processes to
automated processes

Cognitive Delivery Insights learns patterns from
across many hybrid environments, then directs
Dynamic Automation to proactively prevent issues
and resolve unexpected incidents in your environment.
+ Cognitive monitoring systems can identify problems and predict issues before they
cause significant business impact
+ Dynamic automation of hybrid environments give your traditional IT cloud-like
capabilities, such as auto-scaling
+ When Cognitive Delivery Insights diagnoses an issue, it does more than fix the issue
at hand—it solves the root cause, too
Once your app is up, our Platform
runs the environment, preempting issues
and responding to incidents
Up to 95%
Average reduction of time to execute
a remediation process when it is
fully automated

Agent Assist with Watson helps IBM experts determine
the right fix and the required parts to ship to you.
Then our Augmented Reality Support App guides
your on-site technician through the repairs—even on
equipment they’re not familiar with.
+ Agent Assist with Watson can diagnose problems and recommend actions
for a wide range of products
+ Cognitive insights enable us to predictively optimize our global supply of parts—
from most major vendors—to improve resolution times
+ Any tech can use IBM’s Augmented Reality Support App to learn
how to make repairs on any product
When our Platform detects
an issue that requires practitioner support,
it automatically triggers a service request
37%Reduction in problem determination
time when our agents use Agent Assist
with Watson

Our Technical Health Checks use our
experience to determine the “best of breed”
and our Virtual Architect suggests ways to
raise your performance to that high standard.
+ Technical Health Check determines the “best of breed” by understanding
what makes top performing environments excel
+ The Health Check’s heat map enables experts to easily prioritize opportunities
for improvement to choose the best next investment
+ Engage the Virtual Architect to learn evidence-backed strategies
for improving the performance of your environment
Our Platform continuously
compares your environment against the
“best of breed”—and recommends
improvements
From Twice/yr.
to on-demand
How frequently a CIO can review the
health of their infrastructure when
shifting from manual processes to
automated services
GTP11188USEN-04

IBM Services Platform with Watson

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