IBM Technology Day 2013 IBM Cloud Bethmann Devezeaud Salle Albertville
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IBM offers several cloud computing services including IBM SmartCloud Enterprise+ (SCE+), Virtual Server Recovery (VSR), and Managed Infrastructure Services (MIS). SCE+ provides a shared or dedicated cloud environment with standard software images and managed services. VSR provides virtualized disaster recovery for physical servers with recovery time objectives of an hour or less. MIS offers managed IT infrastructure and application services based on ITIL processes.
IBM Technology Day 2013 IBM Cloud Bethmann Devezeaud Salle Albertville
- 1. © 2013 IBM Corporation© 2013 IBM Corporation IBM Public Cloud Offering SCE+, VSR, SCMB and Managed Infrastructure Services (MIS) O. Bethmann ([email protected]) E. Devezeaud ([email protected]) 11 Juin 2013
- 2. © 2013 IBM Corporation© 2013 IBM Corporation 2 Cloud Computing Spectrum Private Public Hybrid IT capabilities are provided “as a service,” over an intranet, within the enterprise and behind the firewall Internal and external service delivery methods are integrated IT activities / functions are provided “as a service,” over the Internet Third-party operated Third-party hosted and operated Enterprise data center Enterprise data center Private cloud Hosted private cloud Managed private cloud Enterprise Shared cloud services A Enterprise B Public cloud services A Users B Drivers • IT cost reduction • Improve operational efficiency (processes, risk) • Reduction of complexity • Business Transformation • OpEx •Price (pay-as-you-go) • Faster time to market • Flexibility and scalability Barriers • CapEx • Capabilities and skills • Cultural change • Security, control and compliance • Loss of individuality • Portability / Provider change
- 3. © 2013 IBM Corporation© 2013 IBM Corporation3 Cloud Computing Spectrum Private Public Hybrid IT capabilities are provided “as a service,” over an intranet, within the enterprise and behind the firewall Internal and external service delivery methods are integrated IT activities / functions are provided “as a service,” over the Internet Enterprise data center Enterprise data center Private cloud Hosted private cloud Managed private cloud Enterprise Shared cloud services A Enterprise B Public cloud services A Users B Standard VSR SCE SmartCloud Offerings SCMB SCE+ Meeting VSR SCMB Individual Offerings Managed Infrastructure Services +
- 4. © 2013 IBM Corporation© 2013 IBM Corporation4 Managed Infrastructure Services (MIS)
- 5. © 2013 IBM Corporation© 2013 IBM Corporation RunRunRun Improve (CSI) & ChangeImprove (CSI) & Change 5 MIS - Overview of the Service Elements IT Service Pyramid ■ visualizes the technical scope of IT Services ■ enables modular combination of single layers ■ customized and appropriate solution for each client MIS Service Portfolio ■ comprises all necessary processes for an efficient operation of the IT Services ■ IT Services in alignment to Information Technology Infrastructure Library (ITIL) v3 processes ServiceLevelManagementServiceLevelManagement ITOperationManagementITOperationManagement DatacenterDatacenter NetworkNetwork Hardware & Virtualization PlatformHardware & Virtualization Platform Operating SystemOperating System InfrastructureInfrastructure ApplicationsApplications BusinessBusiness ApplicationsApplications Application Services Application Services ProblemManagementProblemManagement EventManagementEventManagement ChangeManagementChangeManagement Base Infrastructure Services Base Infrastructure Services IncidentManagementIncidentManagement ■ MIS core team located in Switzerland ■ extended MIS team including additional internal and external resources in Switzerland ■ dedicated and none-dedicated global resources (near shoring / off shoring) ImplementImplementImplementDevelopDevelopDevelop UnderstandUnderstand IdentifyIdentify Phases Take over to Operation Take over to Operation Deal SelectionDeal Selection Contact signature Contact signature Global Delivery Center Germany GlobalDelivery CenterPoland&Romania GlobalBusiness Partners&Suppliers Global Delivery Center India GTS GTS CHCH SW G SW G CHCH STGSTG CHCH local local Business Business Partners Partners local local Suppli Suppli ers ers MISMIS SwitzerlandSwitzerland Delivery Model
- 6. © 2013 IBM Corporation© 2013 IBM Corporation MIS - IT Service Pyramid 6 Base Infrastructure Services ■Datacenter o 3 IBM datacenters in Switzerland o customer located datacenters ■Network o Network services based on Cisco products o Security services based on Cisco products ■Hardware and Virtualization o IBM Server, Storage and Backup Hardware o Virtualization based on VMware or Microsoft technology ■Operating System o Microsoft o Linux o AIX Application Services ■Infrastructure applications: o Backup o Monitoring o Databases o Software distribution o etc. ■Business applications: o Enterprise Resource Planning (ERP) o Document Management System (DMS) o Messaging / Collaboration o etc.
- 7. © 2013 IBM Corporation© 2013 IBM Corporation ■ Service Level Management o Service Management o Customer Satisfaction Management o Contract Management & Accounting o Risk Management ■ Event Management o Monitoring and alerting services ■ Incident & Problem Management o 7x24 Central Service Desk Services o Service Management Suite (Tivoli) o 1st Level Enduser Support (Remote and OnSite) o 2nd Level Support o 7x24 Stand-by for emergency duties ■ Change Management ■ IT Operation Management o Maintenance o Patch and Update Services o Regular checks MIS - Service Portfolio 7
- 8. © 2013 IBM Corporation© 2013 IBM Corporation8 IBM SmartCloud Enterprise+ (SCE+)
- 9. © 2013 IBM Corporation© 2013 IBM Corporation9 IBM SmartCloud Enterprise+ has been designed to support enterprise-class workloads and includes a full suite of managed services. Shared cloud services Enterprise+ B BA IBM SmartCloud Enterprise+ Management, support and deployment Security and isolation Availability and performance Technology platform Payment and billing Dedicated cloud Enterprise+ • Shared or dedicated managed environments • Shared management environments • Standard set of software images (operating system, middleware, databases) offered in fixed sizes and SLA packages • Cloud-based IT Infrastructure Library (ITIL) processes such as image lifecycle management, asset and license management and configuration management • Architecture designed to support workloads requiring a highly available infrastructure • High-speed Tier 1 storage option
- 10. © 2013 IBM Corporation© 2013 IBM Corporation10 Networking Networking Networking Storage Storage Storage Servers Servers Servers Virtualization Virtualization Virtualization O/S O/S O/S Middleware Middleware Middleware Runtime Runtime Runtime Data Data Data Applications Applications Applications Infrastructure as a Service Platform as a Service Software as a Service VendorManagesinCloud VendorManagesinCloud VendorManagesinCloud ClientManages ClientManages Customization; higher costs; slower time to value Standardization; lower costs; faster time to value Cloud Service Models
- 11. © 2013 IBM Corporation© 2013 IBM Corporation11 You activate your service through the client portal. Client portal Capacity (server and storage) Service category Software image Managed services Example A self-service web portal is designed to provide more rapid access to the IBM SmartCloud Enterprise+ environment. Capacity Service category Software image Managed services 64-bit IBM System x® virtual machine 8 central processing unit, 16 gigabytes (GB) random access memory (RAM), 384 GB storage 99.5 Silver service-level agreement 24-hour service request fulfillment RHEL Linux 5.4 IBM DB2® Enterprise Edition v9.7.1 Operating system
- 12. © 2013 IBM Corporation© 2013 IBM Corporation12 x86 options 32-bit configurations 64-bit configurations Small Med Large Max Config* Small Med Large XL Max Config Virtual CPUs 1 2 4 8 1 2 4 8 8 Virtual memory (GB) 1 2 4 4 2 4 8 16 32 Instance storage (GB) 64 128 192 512 64 128 192 384 512 Additional Disks Max 14 up to 512 GB each 7 TB Max 14 up to 512 GB each 7 TB IBM Power Systems™ options 64-bit configurations Small Med Large XL Jumbo Max Config Virtual CPUs 1 2 4 8 16 32 Virtual memory (GB) 2 4 8 16 32 96 Instance storage (GB) 64 128 192 384 512 N/A Additional Disks Max 8 up to 512 GB each 4 TB IBM SmartCloud Enterprise+ offers virtual machine capacity options
- 13. © 2013 IBM Corporation© 2013 IBM Corporation13 Package Virtual machine (VM) availability service-level agreement Infrastructure services Bronze 98.5% • 32-bit and 64-bit IBM System x® – Microsoft Windows and Linux • 64-bit IBM Power Systems™ – IBM AIX® • Predefined selectable VM sizes (vCPU1, memory, storage) • 24-hour service-request fulfillment goal Silver 99.5% • Bronze services plus VM mobility within a virtual cluster • 24-hour service-request fulfillment Gold 99.7% • Silver services plus automated restart on VM failure • 48-hour total service-request fulfillment goal Platinum 99.9% • Gold services plus storage replication across different physical storage devices • 72-hour total service-request fulfillment goal 1vCPU – virtual central processing unit Our solution includes the following service quality levels that help enhance flexibility and increase return on investment.
- 14. © 2013 IBM Corporation© 2013 IBM Corporation14 These software images can be made available for the appropriate operating systems: • x86 operating system (VMWare): Red Hat Enterprise Linux 5.4 and 5.6 (32 and 64 bit) Microsoft Windows Server 2003 R2 Standard and Data Center Editions (32 and 64 bit) Microsoft Windows Server 2008 R2 Standard and Data Center Editions (64 bit) Cloud Computing worldwide Client References GTS Cloud Computing Portal • IBM Power Systems™ operating system (IBM PowerVM®): IBM AIX® 6.1 IBM and non-IBM software can be included in the service catalog at your request: • IBM DB2® • IBM WebSphere® MQ • Apache Tomcat • IBM WebSphere Application Server • Microsoft Internet Information Server (on Windows OS only) IBM SmartCloud Enterprise+ provides a standardized set of operating system and software images to help reduce complexity and cost.
- 15. © 2013 IBM Corporation© 2013 IBM Corporation15 Our solution includes: • Security-rich building blocks from IBM’s experience with outsourcing: IBM Service Manager (ISM) Based on IBM global virtualization reference architecture • Out-of-band network for access to management infrastructure • Regular validation of security parameters and policies • Strict adherence to IBM corporate patch and vulnerability scanning management practices • IBM standard processes using global delivery framework efficiencies • Hosting in a Tier-3 data center Management layer security IBM IES4 certification IBM internal security standards IBM ESA2 certification Annual SAS701 audits IBM ASCA3 certification 1Statement on Auditing Standards (SAS70) 2Evaluation of shared application (ESA) 3Application Systems Control and Auditability (ASCA) 4Inter-Enterprise Services (IES) We have implemented SmartCloud Enterprise+ security controls that meet today’s industry best practices at the management layer.
- 16. © 2013 IBM Corporation© 2013 IBM Corporation16 These include: • International Organization for Standardization (ISO) and International Electrotechnical Commission (IEC) 27001/2-based information security (ISeC) agreements that support industry and regulatory requirements • Hardened operating system (OS) images, regularly validated to ISeC controls with optional host-based intrusion detection system (HIDS) and host-based intrusion prevention system (HIPS) • Middleware configured in a security rich manner, based on ISeC specifications • Automated validation of ISeC security controls • Automated processes for Service Activation and Deactivation (SA&D) and patch management • Standard identity federation methods to support existing enterprise directory Managed layer security ISeC security controls Automated patch management IBM ERS1 Secure SA&D Antivirus (Windows) 1Internet Emergency Response Service (ERS) Our SmartCloud Enterprise+ environment adopts IBM best- of-breed security controls to help provide security across the managed layer
- 17. © 2013 IBM Corporation© 2013 IBM Corporation17 Europe Ehningen, Germany (SCE, SCE+) Montpellier, France (SCE+) Winterthur, Switzerland (SCE+), 07/2013 Barcelona, Spain (SCE+), 09/2013 UK (SCE+), planned Europe Ehningen, Germany (SCE, SCE+) Montpellier, France (SCE+) Winterthur, Switzerland (SCE+), 07/2013 Barcelona, Spain (SCE+), 09/2013 UK (SCE+), planned North America Markham, Canada (SCE, SCE+) Boulder, USA (SCE, SCE+) Research Triangle Park, USA (SCE, SCE+) North America Markham, Canada (SCE, SCE+) Boulder, USA (SCE, SCE+) Research Triangle Park, USA (SCE, SCE+) Latin America Hortolandia, Brazil (SCE+) Latin America Hortolandia, Brazil (SCE+) Japan Makuhari, Japan (SCE, SCE+) Japan Makuhari, Japan (SCE, SCE+) Asia Pacific Singapore (SCE) Sydney, Australia (SCE+) Asia Pacific Singapore (SCE) Sydney, Australia (SCE+) India To be defined (SCE+), planned India To be defined (SCE+), planned SmartCloud Global Deployment
- 18. © 2013 IBM Corporation© 2013 IBM Corporation18 IBM SmartCloud Recovery Virtualized Server Recovery (VSR)
- 19. © 2013 IBM Corporation© 2013 IBM Corporation19 There are many challenges associated with disaster recovery on a physical infrastructure. Identical hardware required for recovery Costs are doubled, complexity is increased Accurate configuration information is critical Idle hardware Standby hardware is needed for faster recovery time objective Servers that need repurposing at time of disaster are labor intensive and time consuming Slow, complex recovery process Different solutions for different availability tiers Separate procedures for system and data disks Separate procedures for desktop PCs Multi-step recovery processes Configure hardware Install OS Configure operating system (OS) Install backup and restore agent Start “Single-step automatic recovery” Site A Site B
- 20. © 2013 IBM Corporation© 2013 IBM Corporation Virtualized Server Recovery – Value Proposition 20 Legacy Fixed Site IBM Fixed Site 6 hours Virtualized Server Recovery Considerable RTO and RTO improvements (Fixed site, remote access, stored images and replication) RTO – up to 1 hour RPO – near zero 10-60 minutes Hardware & virtualization layer independent Tape Delivery (Remote access, reduced setup time, stored OS images)
- 21. © 2013 IBM Corporation© 2013 IBM Corporation21 VSR Solution Overview Remote Locations Asynchronous Replication Replication Servers Recovery Servers A B C D B A C IBM VSR Data Center Shared Services Client D End Users Production Site Replicated Data Data for Recovery Servers WAN Connectivity Internet – Leased Line A DB C BA CD End users communication flow in case of disaster Platforms are started in case of disaster or test
- 22. © 2013 IBM Corporation© 2013 IBM Corporation22 VSR Portal Client IBM SmartCloud VSR Portal BCRS VSR Storage IBM Site BCRS VSR Servers Login to IBM SmartCloud VSR Portal Client Servers InternetInternet
- 23. © 2013 IBM Corporation© 2013 IBM Corporation23 We offer a robust suite of services including architecture, engineering, implementation and maintenance. Offering features The ready-to-go, fully managed cloud service from IBM can have your servers running their operating systems, applications and data in minutes Service options to meet your diverse needs: Gold, Silver, Bronze or dedicated point of delivery Supports: – Microsoft Windows 2003, 32 & 64 bit versions – Microsoft Windows 2008 R2, 32 & 64 bit versions – Red Hat Enterprise Linux version 4 and 5, 64-bit only, Logical Virtual Manager (LMV) disk layout – AIX Each virtual machine (VM) can use a maximum of 8 virtual processor cores and 32 gigabyte (GB) of virtual random access memory (resources applied to each VM varies in near-real-time) “Cross-server consistency” helps enable applications running across multiple servers to have a near-seamless failover to our cloud recovery infrastructure
- 24. © 2013 IBM Corporation© 2013 IBM Corporation24 We provide more flexible virtualized server recovery service options. Gold For mission-critical servers requiring immediate RTO/RPO Dedicated virtual servers for failover “in minutes” Failover time depends on number of servers, volumes per server Server failover completions are “staggered” Replication capture: 96 snapshots/24 hours Silver Provisioning 1 hour or less to begin failover Server failover completions are “staggered” Immediate RPO Replication capture: 24 snapshots/24 hours Cost effectively helps meet recovery needs for servers running “tier 2” applications Shared resource model Bronze Provisioning within 6 hours Ability to help recover servers and data from tape, disk, NAS, etc., into the BCRS cloud infrastructure Migration path from traditional hot site to cloud recovery services Shared resource model
- 25. © 2013 IBM Corporation© 2013 IBM Corporation25 IBM SmartCloud Recovery SmartCloud Managed Backup
- 26. © 2013 IBM Corporation© 2013 IBM Corporation26 IBM SmartCloud Managed Backup helps protect your critical business data with cloud-based, managed solutions. Pay-as-you-use pricing model No long-term architectural investments Scalability and automation to handle growth Flexibility to meet changing requirements High levels of performance and reliability Reduced costs for deploying new services Comprehensive reporting capabilities Cloud Computing: A style of computing where scalable and elastic IT-enabled capabilities are provided "as a service" to external customers using Internet technologies*
- 27. © 2013 IBM Corporation© 2013 IBM Corporation 27 Our distributed backup services can provide professionally managed data protection for servers, personal computers, and laptops. This subscription service can back up your information on our platform. Designed to provide: Automatic data protection and nonintrusive, scalable backups Support for security with Advanced Encryption Standard (AES-128) Flexible retention policies and long-term archiving Compliance management Faster backups and recovery with no tapes Comprehensive platform support Wide area network (WAN) Distributed data protection Customer personal computers and servers Smartcloud Managed Backup service platforms
- 28. © 2013 IBM Corporation© 2013 IBM Corporation28 Our inclusive portal and reporting capabilities are designed to support more effective protection of critical information. Automated portal and reporting can provide: • Web-based, multilingual reporting • Provisioning and support • Graphical or tabular reports • Alert notifications • Monthly reporting
- 29. © 2013 IBM Corporation© 2013 IBM Corporation 29 Our services can include automated backup reporting and alerting. More robust, centralized reporting across identified worldwide locations, devices, servers, clients and backup networks Used to assess: – Backup failure risk – Configuration issues – Performance issues – Adherence to enterprise architecture standards – Retention and media policy – IBM Operations ticket tracking – Representative site sizing Report Description Frequency Backup failure email notification Near-real-time backup failure notification for active client servers Near-real-time All server activity Backup activity report for last 24 hours Daily Backup failures Provides notice of failed backups for last 24 hours Daily Backup report card Three-day snapshot of previous backup activities Daily
- 30. © 2013 IBM Corporation Disclaimer