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iExtensions CRM
- 1. CRM Made Simple Shoaib Nizami CEO [email_address]
- 2. CORPORITS - Overview IBM Advance Business Partner iEnterprises Business Partner IBM Lotus Domino Experts CRM Experts Total Quality Organization Customer Centric Results and Success Driven
- 3. iExtensions– Your CRM “Experts”
- 4. What Makes iExtensions Different? We partner with you to drive CRM success and achieve rapid results by combining: “ Top Ten” Value- building Approach : Improve your deployment strategy by embracing your best practices and realistically identifying and tackling your Top Ten user and CRM requirements + Total Configurability/Flexibility vs. Expensive Customization: Quickly configure iExtensions to address your users’ needs and how users work
- 5. The Important Differences Between Configuration vs. Customization Configurations means: Entire solution can be easily configured to mirror the way your end- users work Totally flexible through the use of hundreds of default settings within the CRM solution Avoids the high costs of extensive customization Quickly have your CRM project up and running Defines a clear path for future upgrades
- 6. How Our Approach Helps Your Company Achieve CRM Success Positions you to think big, start small, and scale fast Lowers your total cost of ownership and increase profitability Shortens CRM evaluation and deployment time Maximizes user adoption Helps you close more business Improves customer loyalty
- 7. 4. Pilot: Roll out core requirements to gain user buy-in and start to drive results 3. Roadmap : Use Value Builder results to determine deployment strategy; build a road-map for success 2. “Top Ten” Value Builder : Employ a methodology to identify the end- users’ needs, goals, and requirements 1. General Overview: Start to gain working knowledge of configuration of iExtensions, “Top Ten” Value Builder Methodology, deployment strategies, and capabilities Achieve CRM Success 5. Full Deployment: Continue to roll out remaining end-users; monitor and measure results, and drive success
- 8. About Jump-start Goals/Benefits Identify user needs Align needs, technology requirements, and business goals Educate end- users of core functionality Shape how CRM and iExtensions bring value Experience iExtensions For Companies That.. Have straight-forward user needs Need to quickly roll-out CRM Want to experience iExtensions
- 9. About Rapid Deployment Goals/Benefits Identify user needs Align needs, technology requirements, and business goals Train users Experience fully-integrated and configured iExtensions For Companies That… Require document framework Have multiple users and complex needs Need to quickly roll-out CRM Want to experience iExtensions
- 10. About CRM Value Assessment Goals/Benefits Identify user needs Align needs, technology requirements, and business goals Experience iExtensions (optional) For Companies That… Have more basic core functionality requirements Need to clarify CRM value Want to define end-users’ needs, goals, and requirements Need a roadmap for success and results
- 11. Totally Configurable and Flexible
- 12. What Sets iExtensions Apart? Highly- configurable Easy-to-use Flexible, scalable, and tightly- integrated Available everywhere Notes Client Web browser PDA (BlackBerry, PocketPC, Palm) Deployed based on user-driven “Top Ten” Value Builder Methodology
- 13. iExtensions Core Capabilities Account and Contact Management Mobile Connectivity Opportunity Management and Sales Forecasting Lead Management Project Tracking Campaign Management Sales Call Tracking Sales Order Management Event Tracking Product and Catalog Tracking Service Tracking Customizable Database
- 14. CRM on the Go User Interface
- 15. Key Product Capabilities Manage Call Reports Allows entry of site visit information while onsite Allows management and administration to work and manage onsite activities in real time Search and Download Data from Host CRM Users can search for data on their host CRM system Accept Data from the CRM on the Go Server Real time updates
- 16. iExtensions CRM and BlackBerry Share contacts between iExtensions CRM and Notes Personal Address Book (PAB) Contacts in PAB synch easily with BlackBerry
- 17. Why CRM on the Go? Works with any CRM platform Technologically sound and secure Built on BlackBerry and Java technologies Delivers immediate ROI and makes the most of existing CRM investments Created by CRM specialists who understand the needs of the mobile workforce
- 18. Settings Database 750+ user-defined fields Ability to configure every label, prompt, action, keyword and window title
- 19. iExtensions Key Benefits Total Quality Ease of Use Secure Easy to Implement Configurable, Flexible, Scalable Multilingual Industry-Specific Interfaces MS Office Integration Leverage Domino Infrastructure Low Total Cost of Ownership Open Source Seamless Upgrades
- 20. Next Steps Arrange conference call with business and executive sponsors to review deployment strategy best suited to your company’s needs Arrange a technical conference call
- 21. Related Links www.corporits.com www.ienterprises.com www.crmmadesimple.com
- 22. CORPORITS… Shoaib Nizami CEO Tel: +92 (0)21 439 2595-7 Email: [email_address]