Ifma hospitality event-22-11-16_just do it services
- 1. 1 IMPACT OF TECHNOLOGY ON HOSPITALITY Nico Ivens Just Do It Services
- 2. 2 MARKETING SALES COMMUNICATION & SOCIAL CUSTOMER EXCELLENCE STRATEGY What we just do Customer journey External Internal
- 7. 7
- 8. 8 The world is changing People are changing Technology is changing CUSTOMER EXCELLENCE
- 9. 9 Hospitality CUSTOMERS EMPLOYEES NEW EMPLOYEES “You’ll never get a second chance to make a first impression” “Let it last”
- 10. 10 Customer journey 1 VISITOR BADGE WAITING LOUNGE PRE- REGISTRATION VISITORS HOST NOTIFICATION VISITOR PARKING WELCOME & CHECK IN 3 6 7 VISITOR CHECKOUT MEETING ROOMS
- 11. 11 Signalisation
- 12. 12 Parking
- 13. 13 Signalisation
- 14. 14 Check in
- 18. 18 Information
- 19. 19 Information
- 20. 20 Wifi
- 21. 21 Flex desk
- 25. 25 Visit of an applicant
- 28. 28 First employee to arrive
- 30. 30 NWOW
- 33. 33 Last employee to leave
- 34. 34 Robot ?
- 35. 35 Hospitality CUSTOMERS EMPLOYEES NEW EMPLOYEES HOSPITALITY & SECURITY SURVEY RESULTS HAPPY AT WORK NWOW & ADDITIONAL SERVICES & SECURITY SMOOTH ONBOARDING SOCIAL MEDIA IMAGE & CULTURE MOTIVATION & NWOW FIRST IMPRESSION OBJECTIVE EXPECTATION TECHNOLOGY
- 36. 36 SURVEYS SOCIAL MEDIA TECHNOLOGY KNOWLEDGE Camera’s Heat mapping People counting Prefered route Access control Occupation Process optimisation Quality Image Security Evacuation procedure Data analysis
- 37. 37 Customer excellence Nico Ivens JDI Services