IMPACT OF COVID-19 PANDEMIC ON FILIPINO PASSENGERS’ CRUISE INTENTION

ISSN 2348-3156 (Print)
International Journal of Social Science and Humanities Research ISSN 2348-3164 (online)
Vol. 10, Issue 1, pp: (283-301), Month: January - March 2022, Available at: www.researchpublish.com
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Research Publish Journals
IMPACT OF COVID-19 PANDEMIC ON
FILIPINO PASSENGERS’ CRUISE
INTENTION
1
Formarejo Lance Ivan B, 2
Omandac Kyle Benson L., 3
Ms. Irma B. Gatdula
Research Scholar 1, 2
, Adviser3
Bachelor of Science in Hotel and Restaurant Management
De La Salle University- Dasmarinas College of Tourism and Hospitality Management
Abstract: This Study focuses on the impact of Covid 19 Pandemic on Filipino passenger’s cruise intention. The
purpose of the study is to identify what are the factors affecting the passenger’s intention to cruise in reference to
the health protocols set by CLIA or Cruise Lines International Association. To identify whether these factors vary
depending on the respondents’ demographic profile, a 4-point Likert scale is used in the research questionnaire to
be answered by the target respondents which are Filipino who has cruise experience with the age range of 21 years
old and above. The research questionnaire determines if there are significant difference between the passenger’s
intention to cruise during pandemic and the respondents profile based on its variables. With a total of 97
respondents, the results show the respondent’s demographic profile and determine whether age, gender, marital
status, monthly income, educational attainment and number of cruise experience has significant differences in
passenger’s intention to cruise. The findings also suggest what strategies can be proposed to attract Filipino cruise
ship passengers amidst COVID-19. The study identified that the only demographic profile of respondents that
shows a significant difference in their intention to cruise are people of 21 – 27 years old on onboard procedure,
people who are married and post graduate degrees. The study also identified that health protocols set by cruise
industry like Embarkation & testing, Onboard procedures, Medical & public health response and Shore
excursions has greatly affected the passenger’s intention to cruise.
Keywords: Cruise Ships, Impact of Covid 19 Pandemic, Intention to cruise, Health protocols.
1. INTRODUCTION
Over the past few decades, travel by sea for the purpose of cruise tourism has become exceptionally popular. From 2018-
2019 the annual number of individuals boarding cruise ships increased from 17.8M to 28.2M passengers (Heggie &
Burton-Heggie,2020). Apparently, cruise ship industry faced turmoil on a global scale for both customers and workers
because of the pandemic outbreak. This pandemic Covid 19 results a massive disruption to all vacationers and tourism
around the world as it affects their personal decision on going to cruise. According to R. Brewster, A. Sundermann and
C.B. Lesson (2020), the outbreak begins on February 2020 and the cruise industry need to face this new and unique
challenges.
According to the study made by the Statistica Research Department, it was estimated (June 2020) study that each day of
the suspension of cruise operations due to the coronavirus (COVID-19) pandemic would lead to a loss of approximately
2,500 jobs worldwide. And each day in Europe, roughly 800 jobs in the cruise industry, while in the United States and the
United Kingdom there was estimated to be a daily loss of approximately 600 and 140 jobs, respectively.
Thousands of passengers were stuck onboard as cruise ships were quarantined or denied admission to ports when borders
were blocked, leaving thousands of passengers stranded. Onboard the cruise liner Diamond Princess, almost 700 people

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were sick, with 14 individuals dying (Leffler and Hogan, 2020). Over 50 cruise ships had verified instances of COVID-
19 documented at the end of the first quarter of 2020, accounting for one fifth of the entire ocean cruise fleet (Dolven et
al., 2020).
COVID-19 can spread in any setting where people come together to socialize and enjoy shared experiences, which
includes cruise ships, as well as restaurants, hotels, movie theaters, and the like. It also spreads in other transportation and
hospitality sectors where people have close contact with others who are infected, such as airlines, subways and trains,
buses and ride share vehicles.
While it is easy to focus on cruising because of its high profile and transparent reporting standards, the fact is cruising is
neither the source nor the cause of COVID-19. What is different about cruise ships compared to other settings is that no
other sector or industry has such stringent reporting requirements coupled with the presence on board of credentialed
doctors and nurses to provide medical surveillance. While it may be true that the world knows more about how COVID-
19 impacted cruise ships than they do about how it has affected other sectors, it would be a false assumption to connect
meticulous transparency and reporting to a higher frequency of infection.
From the beginning of this global public health crisis, Cruise Lines International Association (CLIA) members worked
under the guidance of international and national health authorities to adopt policies and protocols, such as travel, contact,
and symptom screening that went above and beyond the actions of other industries.
According to CLIA, Cruise ship members are cleaned and sanitized, under normal circumstances, with a frequency that is
nearly unparalleled in other settings. Multiple times each day, cruise ship crews clean and sanitize surfaces known for
transmitting germs, such as handrails, door handles, faucets, etc. CLIA member cruise lines also help educate cruise
passengers on personal health practices, reminding passengers to wash their hands regularly and making hand sanitizer
readily available throughout public spaces onboard.
While all of this are happening in the world cruise industry in the Philippines has decrease its percentage since the
pandemic happened. This study aims to get data from Filipino cruisers on what are those impact, challenges and their
opinion on cruising during this time of pandemic as they are the ones who has an experience on cruise. This topic is
important as this can be used as a basis by the cruise industry authority to adjust and improve their rules and regulations
based on the opinions of the respondents. It can also serve as a reference for the future cruisers or the students in the
DLSUD who are taking a track of professional cooking in cruise as this study will make them know what to expect on the
cruise ship specially on the protocols of the cruise industry . In this study we hypothesized that Covid 19 has an impact to
the cruisers and this affect their decisions on going aboard on a cruise and this study will provide data that will show those
impact of Covid 19 that affects the Filipino cruisers.
Figure 1 shows the Philippines’ number of cruise passengers from 2017-2018
According to Port Statistics, Philippines number of cruise ship data was reported at 166,725 persons in June 2018. This
records an increase from 87,586 passengers for March 2018. The data reached an all-time high of 166,725 passengers in
June 2018 and a record low of 1,464 in September 2017. The said data is recognized under Global Database‟s Philippines
This table shows the Philippines number of cruise ship passengers
Source: Philippine Ports Authority

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Furthermore, based on the CLIA‟s 2020 Asia Market Report, there were 497 Asian cruise passengers. The report showed
an 86.7% drop from the 2019 data which was 3,738 Asian cruise passengers. Majority of the Asian passengers were from
Mainland China (41.4%), Taiwan Region (16.7%), and Singapore (14.5%).
The report also presented that in 2018 the Philippines shared 1.8% of the total Asian cruise passengers, or 61 Filipino
cruise passengers. Then, it dropped by 52% last 2019 wherein only 29 Filipino cruise passengers were recorded, sharing
about 0.
This study is similar to the study entitled “ Exploring the impacts of COVID-19 on travel behavior and mode preferences
in terms of how COVID-19 has affected the travel behavior. However, this study was focused on the use of land
transportation while the researcher‟s study is focused in ocean cruise. Likewise, our study is similar to the study entitled
“Cruising through a Pandemic: The Impact of COVID-19 on Intentions to Cruise,” 2021 but differs in the research
methodology and locale which used the qualitative and focused in Australia respectively.
This study is unique in terms of its contribution to the literature by finding the impact of COVID-19 on Filipino
passenger‟s intention to cruise especially to those who have previous cruise experience, which is fundamentally different
to other studies.
Conceptual Framework
Figure 2. IPO model will be used to determine the impact of COVID-19 to the Filipino passengers’ cruise intention.
Figure 2. shows the Input which includes the demographic profile of the respondents, and CLIA Regulations based on
health protocols and requirements. Process on the other hand includes the data gathering procedure and the statistical
treatments of data gathered. Lastly the Output which is a Proposed strategies to attract Filipino cruise ship passengers
amidst COVID-19 pandemic.
Statement of the Problem
The study aims to answer the following problems.
1. What is the demographic profile of the respondents in terms of:
1.1. Age
1.2. Gender
1.3. Marital Status:
1.4. Education Attainment
1.5. Monthly income
1.6. Number of Cruise Experience

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2. What are the factors affecting the passenger‟s intention to cruise in reference to the health protocols set by CLIA in
terms of?
2.1 Embarkation & testing
2.2 Onboard procedures
2.3 Medical & public health response
2.4 Shore excursions
3 Is there a significant difference between the passenger‟s intention to cruise during pandemic and the respondents
profile based on its variables?
4 Based on the result of the findings what strategies can be proposed to attract Filipino cruise ship passengers amidst
COVID-19.
Null Hypothesis: There is no significant difference on the Filipino passenger‟s intention to cruise given the COVID-19
pandemic when grouped according to demographic variables.
SCOPE AND LIMITATION
This study will be focused on the perception of the passengers on going to cruise during pandemic. Respondents of the
study will be Filipino who has a cruise ship experience. The researchers will utilize various social media platforms in the
distribution of our survey questionnaire to our target respondents.
2. REVIEW OF RELATED LITERATURE
Until recently, cruises were the fastest growing sector of the travel industry. In the past five years, the demand has
increased by 20.5 percent. Statistics show that in 2017 around 26.7 million people chose to go on a cruise, followed by
28.5 million in 2018 and an estimated 32 million in 2020. In 2018, it was estimated that the world cruise industry is worth
approximately $150 billion.
According to Giese, (2020) As many countries across the globe have closed their borders in response to COVID-19,
thousands of passengers were kept at sea, while vessels sought a port to dock. In mid-March, Canada banned all ships
with more than 500 people from docking in their ports. Australia, New Zealand and the United States banned all ships
arriving from foreign ports and directed all foreign flagged ships to leave the country. As an impact of this, passengers
were quarantined on board for almost a month before being repatriated. There were numerous other examples, and while
almost all of these cruise passengers are now disembarked, many crew members are still on vessels across the world,
either quarantining or manning the ship until the industry resumes operations. Many cruise liners have and are attempting
really hard to repatriate shipboard employees, but due to the stern regulations imposed by the US Centers for Disease
Control and Prevention, repatriation is delayed.
President and CEO of the CLIA Craighead (2021) stated that their plans for 2020 were turned upside down at the
emergence of the COVID-19 pandemic, culminating in the voluntary suspension of cruise operations worldwide in mid-
March. In the months that followed, cruise industry wasted no time engaging leading experts and government authorities
to strengthen already robust public health measures and to put people and communities first. With enhanced measures in
place, an initial resumption of cruising began in Europe and some other parts of the world, building confidence in the
industry‟s new protocols and inspiring hope for the future. He further reiterated that, as we turn the page on 2020, the
2021 State of the Cruise Industry Reports, highlights the progress that we have made over the last 12 months and
underscores the leadership of the cruise industry and its constant drive to innovate and lead the way in responsible
tourism. On behalf of CLIA and all of our members, we look forward to building on all that we have achieved together in
2020 and to reaching new heights in 2021. The latest pre pandemic data confirms that the cruise industry plays an
important role in the creation of jobs and economic opportunities for millions of people around the world. According to
our CLIA data there are over 29.7 million cruise passengers.
The imminent spread of infectious and contagious diseases within a ship has always been a cause of tension among sailors
and passengers, and a challenge that is difficult to resolve for professionals of health control. Some people compare a ship
with a “petri dish”, a cylindrical container used in the laboratory for the cultivation of microorganisms, since both would

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function as incubators for microbes and, therefore, ideal vehicles for the spread of diseases (Teberga de Paula & Heredia,
2021).
Hence, this study aims to determine the impact of COVID-19 Pandemic on Filipino passengers‟ intention to cruise and
come up with a proposed strategies to encourage the later to engage on the same activity.
According to the research Exploring the Impacts of COVID-19 on Travel Behavior and Mode Preferences, 2020, fear of
infection and perceived risk also significantly influence travel behaviors, particularly for transit use, and the influence
varied based on the infected area and demographic characteristics of the people.
8% on the total Asian cruise passenger.
According to the study “How COVID-19 and the Dutch „Intelligent Lockdown‟ Change Activities, Work and Travel
Behavior: Evidence from Longitudinal Data in the Netherlands,” 2020, during pandemics, different countries have
adopted different degrees of restrictions to prevent and control the spread of the virus. Such restrictions could largely
affect peoples‟ lifestyles, social interactions, and economic conditions. In particular, the travel and outdoor activities of
humans could be significant. On the other hand, fear of infection and perceived risk could also affect travel behaviors and
mode choices.
As a result of social distancing, travel demand might drop due to an in-creased amount of working from home, e-learning,
and a reduced number of public activities and events. People might be more inclined to perform activities at home with
family members or close friends. This might result in less car traffic–and less congestion during peak hours–and in
reduced public transport ridership. People might also be more inclined to get home-delivery of goods purchased online
(e.g., food, clothes), resulting in fewer shopping trips. Of course, social distancing might also influence travel mode
choice (“The Effect of COVID-19 and Subsequent Social Distancing on Travel Behavior,” 2020).
According to Kim et al. (2017), segment attributes, like age and sexual orientation, were additionally found to have a
critical relationship with travel avoidance examined the distinction in travel behavior in Seoul, South Korea previously,
then after the fact the MERS episode utilizing shrewd card information related with travel use. The discoveries of this
review demonstrated that travel behavior was fundamentally impacted by fear. That is, travel recurrence was
fundamentally diminished in Seoul following the MERS flare-up in 2015. Factual investigations further uncovered that
land costs, accessibility of potential MERS areas of interest in the examination zone, the quantity of organizations and
eateries, and the quantity of people more than 65 are the factors, which are altogether influencing the decrease in trip
recurrence during MERS.
The voyage area was especially and promptly affected because of high contamination rates among teams and travelers
(Mizumoto and Chowell, 2020). The wellbeing and security of the voyage line team, travelers, and the networks where
boats visit are a functional objective and the main concern for CLIA Member cruise lines. Cruise lines ought to
continually develop their endeavors to secure against the presentation and transmission of irresistible disease and exhibit
the business' proceeded with the obligation to general wellbeing.
Counteraction, identification, surveillance, and reaction endeavors identified with SARS-CoV-2, the infection that causes
COVID-19 disease should be executed by all maritime part voyage lines as per this Policy and appropriate prerequisites
and guidance of governments and wellbeing specialists. In case of any irregularity between this Policy and any relevant
and more severe prerequisites or direction of governments and wellbeing specialists, the latter controls (e.g., the
Framework for Conditional Sailing issued by the U.S. Centers for Disease Control and Prevention provides specific
requirements for operations in U.S. waters).
But were disallowed by relevant law or limitations forced by legislative specialists, this Policy, which might be enhanced
by journey line-explicit plans and systems, applies to all CLIA ocean-going cruise lines overall conveying at least 100
people on board heading out on agendas to global waters. This Policy has been educated by expert wellbeing consultants
and other industry-started expert groups throughout the planet, in close coordination with ports and provincial and public
governments and wellbeing specialists.
The actions executed by cruise lines working in all areas are to be consistently thought about in contrast to the
development of the worldwide pandemic. The actions executed by CLIA Members at initial restart might be changed as
conditions change over the long haul including the discontinuation or perseverance of travel limitations, refreshed

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guidance from aware wellbeing specialists, low or undeniable degrees of local area spread, expanded crowd resistance,
new infection strains, and the turn of events and accessibility of successful fast testing, medicines, and antibodies.
CLIA has has broken four key areas down with specific requirements for each. These four core elements of health
protocols were called “essential building blocks” for the resumption of cruising and are intended to be adjusted over time
according to Brian Salerno, vice president of maritime policy at CLIA.
1. Embarkation and testing
As part of CLIA's new protocols, passenger and crew testing is priority in the boarding process as part of a layered
screening strategy.
 Crew testing: 100% of crew members are to be tested before leaving home, before embarkation and after a minimum
7-day quarantine before beginning duties. They are also to be tested at least once monthly thereafter.
 Passenger testing: 100% of passengers are to be tested ahead of embarkation and subsequently rescreened prior
to boarding.
2. Onboard procedures
 Masks: Required for all passengers and crew members on ships and during excursions when physical distancing
cannot be upheld; masks are also mandatory for crew when working around food and beverages,
 Physical distancing: Is to be maintained in accordance with health authorities' distancing guidelines during
embarkation, on excursions, private islands and on board.
 Ventilation: Ships are to implement air management plans to decrease risk of spread by increasing fresh air flow and
using enhanced filters and other technology.
3. Medical and public health response
To improve health-related responses on ships, cruise lines will follow certain steps if a COVID-19 case emerges.
 Enhanced communication and reporting of illness on board.
 Remote health evaluations and, if necessary, isolation in pre-designated cabins when needed.
 "Risk-based" response plans and medical disembarkation protocol, including pre-made arrangements with ports
partners and destinations.
 Testing and screening for passengers and crew who may have been in contact with the ill party.
4. Shore excursions
Any shore excursions are to meet cruise lines' strict protocols. Passengers who do not comply with those rules on
excursions will not be allowed to reboard, which MSC did in Europe when a family broke protocol.
All of the core element protocols are subject to change as technology and knowledge of COVID-19 continue to evolve.
The World Travel and Tourism Council (WTTC) has given the Department of Tourism (DOT) a Safe Travels Stamp in
acknowledgment of its reception of health and hygiene global standardized protocols” "that will guarantee safe travel
during the Coronavirus pandemic. Safe Ventures is the stamp of approval given by the worldwide association to ensure
consistence with its worldwide health standards to take into consideration safe voyages.
According to Puyat (2021) The department has likewise increased the accreditation of establishment, continuing thorough
inspection and assessment, to guarantee that only those who accredited by the Department of tourism, and gave with an
Endorsement of Power to Work, are permitted to open and receive guest. These endeavors made us certain to seek after
our application to utilize WTTC‟s Protected Stamp, convincing us to line up with WTTC‟s compelling us to align with
WTTC‟s health, safety and hygiene global standardized protocols. This will additionally reestablish vacationer certainty
and fill in as an affirmation to our guest that it is protected to go in the Philippines. The way forward to our recuperation is
set apart by fortified associations with the private area, our partners and with other public government organizations,” she
said during the new WTTC Individuals Team Call

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As a customer of the stamp, the Spot will get the opportunity to acknowledge the work of a Safe Endeavors pastor to the
accomplices, maintaining the execution and full consistence of shows.
The reaction of people in general to fear ordinarily results in changes in movement conduct, and transportation-related
debacle the executives ought to distinguish the various sorts and levels of social changes between different center
gatherings. Choi et al. (2014) studied the influence of social changes on travel behavior in South Korea. They broke down
family travel review information more than a long time from 2002 to 2010 and tracked down that the transient and spatial
qualities of changes in movement conduct were related with financial or territorial attributes and travel trademark. Elias et
al. (2013) examined the variables that influence travel conduct when there are fear dangers. They utilized an arranged
logit model appearance that dread and hazard insight are significant for understanding travel when under fear dangers in
two urban areas in Israel. Ladies were observed to be more delicate to fear, and their movement conduct was influenced
all the more considerably. Individuals favored vehicles the most, trailed by taxis when they don't utilize transports. Wen et
al. (2005) analyzed the influence of SARS (Severe Acute Respiratory Syndrome) on Chinese consumer behavior and their
leisure travel. The results revealed that SARS greatly affected the daily life of people and played a role in changing tour
choices and travel patterns. Women and lower education groups were affected more than other groups. Liu et al. (2011)
examined the effect of SARS on air travel in U.S., China, Hong Kong, and Taiwan using the ARIMA model. Worldwide
fear negatively affected air travel among those countries; however, fear of the risk was perceived differently between
countries, thus reflecting different life styles. Fenichel et al. (2013) examined the hypothesis that individuals practice a
voluntary action of defense when there is a risk of contagious disease.
They tested the hypothesis by surveying the quantity of travelers who surrendered air travel in view of worries of being
tainted by the infectious diseases an aftereffect of social removing, travel request may drop because of an in-wrinkled
measure of telecommuting, e-learning, and a decreased number of public exercises and occasions. Individuals may be
more disposed to perform exercises at home with relatives or dear companions. This may bring about less vehicle traffic–
and less clog during top hours–and in diminished public vehicle ridership. Individuals may likewise be more disposed to
return home conveyance of products bought on the web (e.g., food, garments), bringing about less shopping trips.
Obviously, social removing may likewise impact travel mode decision (“The Effect of COVID-19 and Subsequent Social
Distancing on Travel Behavior,” 2020)
As per the review Cruising through a Pandemic: The Impact of COVID-19 on Intentions to Cruise (2021), International
travel via air or ocean was seen as a likely danger to wellbeing and there were concerns the time was not directly because
of the many travel limitations set up when the information was gathered. Certain individuals felt travel to certain nations
may present fewer dangers than others and there was concern among more older individuals, who felt especially
defenseless against the Covid.
As indicated by the research Exploring the Impacts of COVID-19 on Travel Behavior and Mode Preferences, 2020, dread
of contamination and saw hazard likewise fundamentally impact travel practices, especially for travel use, and the impact
differed dependent on the tainted region and segment attributes of individuals.
In the wake of the COVID‐19 pandemic, would‐be cruisers likewise need to consider wellbeing protocols, outbreak
avoidance plans, onboard sterilization techniques, social distancing measures, and the accessibility of temperature checks
and wellbeing screenings. Furthermore, they need to think about being isolated in a lodge for the length of the trip on the
off chance that they or others become sick, or the cruise being terminated should there be an outbreak on that ship or
region the cruise ship may be visiting. All of this adds to the uncertainty related to the choice to cruise and, in that
capacity, to generally speaking view of hazard (“Cruising through a Pandemic: The Impact of COVID-19 on Intention to
Cruise,” 2021).
Other than that, besides of the large population of older generation cruisers, young generation who also experience cruise
can also be our source of information. Young people who fall in this age range can be separated into two generations:
Millennials and Generation Z. Each generation is defined by the life experience they share in their formative years.
Because the cutoff between each generation is not exact, those who fall in between, called cuspers, should be treated as
their own group as they have different preferences from those who clearly fit into one generation or the other. In a survey
conducted in 2009 by Tapscott, Millennials tend to abide by eight established norms: freedom, customization, scrutiny,
and integrity, collaboration, entertainment, speed, and innovation (Dodd and Campbell, 2011). Millennials are early
adopters in the population most likely to use social media and as the generation gets older, they have more spending

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power to be influenced by advertising content. Generation Z values expressing individual truth, connecting through
different truths, understanding different truths, and unveiling the truth behind all things (Francis and Hoefel, 2018).
As indicated by the research The Cruise passenger profile (2020) The demographic of the cruise market had changed with
the new demands of a rapidly evolving world and social network. Within the last years, the average age of cruise
passengers has dropped of those potential customers of this service from North America, Europe and emerging Asian
markets interested in spending their income in enjoying luxurious vacations.
What was traditionally a market for an elite class, seniors and retirees with stable income, and newlyweds, has become a
luxurious travel and holiday option available for the family market; mostly through the attraction of budget holidays, with
more and more people interested in this offer in a growing tide that underpin the optimism that the cruise industry will
maintain an increasing occupancy rate and future profitability.
According to statistics provided by the Cruise Lines International Association (CLIA) in 2004, and based on a study
conducted in the United States and the United Kingdom, 97% of cruisers are 25 years or older, and with annual earnings
over USD40,000+, in a segment that represents about 44% of the total US population. And, in accordance with this same
study, the demographic profile of the average cruise passenger would correspond to a 55-year-old university-educated
person, married, employed and with an annual income over USD75,000.
In 2008, CLIA offered the following profile of the average cruise vacationer:
 Predominantly white/Caucasian (93%) person.
 Around 46 years old (down from 49 in 2006).
 Well-educated, with 65% of college graduates, and 24% of post-graduates.
 83% are married.
 58% work full-time.
 Average household income of around USD90,000.
 A cruise trip each three years among other three types of yearly vacations.
Details of the average cruiser in other countries are scarce due to the lack of research and data on this subject.
3. METHODOLOGY
Research Method
The researcher used the descriptive method research in determining the intention of the passengers on going to cruise this
time of pandemic.
Shona McCombes (2020), describe the descriptive research and pointed out the Specifically, Descriptive research aims to
systematically describe the population, situation and phenomenon. A descriptive research design can use a wide variety of
research methods to investigate one or more variable.
The type of research we have is quantitative research as the study is more on the process of collecting and analyzing
numerical data to find the general or average results to a wider population.
Data gathering
Online survey through Google Forms will be used in the data collection. The survey questionnaire will be designed to
identify the impact of Covid 19 Pandemic to the intention of Filipino passengers to cruise. It will contain rating type
questions, quantitative questions, and open-ended questions. The Google Form link will be sent out to the identified
respondents.
The researchers will also use Likert scale as we saw this method as a fit research instrument to use to our study is we are
using descriptive research method. The Likert scale is composed of various questions with five points agreement scale to
measure the respondents statements.

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Population and sampling
To identify the respondents, the study will use a convenience sampling method where the selection of the participants is
based on their availability. It is also based on researcher‟s choice to choose our respondent that we think is more suitable
and convenient to our study. Our target respondents are Filipino who has a cruise experience should also be 21 years old
and above because it is the minimum age requirement for cruising alone by most of the cruise line industry (Affordable
Tours, 2021). The sample size will be a total of 96 respondents based on the formula (Smith, n.d.) presented below.
n_0=(z^2 p(1-p))/e^2
Where:
no = sample size
z = z score at 95% confidence level ( z = 1.96)
p= standard deviation (p =0.5)
e = margin of error (e= 0.10)
Data Analysis
The proponents will be using weighted mean, percentage, frequency, and standard deviation to gather data which will
then be interpreted. Specifically, frequency and percentage of the respondents‟ demographic profile will be utilized to
tabulate the data obtained through survey questionnaire. Weighted mean will enable the researchers to determine the
Filipino cruise passenger‟s perception on cruising amidst COVID-19 pandemic.
4. RESULTS AND DISCUSSIONS
Statement of the Problem
The study aims to answer the following problems.
1. What is the demographic profile of the respondents in terms of:
Table 1.1 Age
Age Frequency Percent Rank
21 – 27 36 37.113 1
28 – 34 16 16.495 4
35 – 51 18 18.557 3
42 & above 27 27.835 2
Total 97 100
Table 1.1 shows that out of 97 respondents 36 or 37.11% belongs to age group 21 – 27 years old while 16 out of 97
respondents or 16.49% belongs to age group 28-34 years old.
The research indicates that most of the respondents are belong to 21-27 years old bracket which means they are young and
belong to Gen Z. It is because Gen Z or millennials are more interested in cruising than any other travelers.
This is according to a recent Cruise Industry Consumer Outlook survey conducted for Cruise Lines International
Association (CLIA) in partnership with J.D. Power. This study with an overall 63% participants had an increased interest
in cruise travel during the last year, with millennials leading demographically.
(J.D. Power 2020)
Table 1.2 Gender
1.2 Gender Frequency Percent Rank
Male 51 52.577 1
Female 46 47.423 2
Total 97 100 100

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Table 1.2 shows that out of 97 respondents 52.58% or 51 are male while 47 out of 97 respondents or 47.42% are female.
The data implies men is more interested in cruising than any other travelers .According to a recent Cruise Industry
Consumer Outlook survey conducted for Cruise Lines International Association (CLIA) in partnership with J.D. Power.
By gender, interest is up among 74 percent of men and 54 percent of women, with 71 percent of men claim cruising is
their ideal form of travel in the next three years.
(J.D. Power 2020)
Table 1.3 Marital Status
Marital Status Frequency Percent Rank
Single 47 48.454 48.454
Married 50 51.546 51.546
Total 97 100 100
Table 1.3 shows that out of 97 respondents 50 or 51.55% are married. While 47 out of 97 respondents or 48.45% are
single.
It is because according to statistics provided by the Cruise Lines International Association (CLIA) over 83% of the
passengers is married. The demographic profile of the average cruise passenger would correspond to a 55-year-old
university-educated person, married, employed and with an annual income over USD75,000.
Table 1.4 Educational Attainment
Educational Attainment Frequency Percent Rank
Secondary 17 17.526 3
Tertiary/ College 55 56.701 1
Master‟s Degree 25 25.773 2
Total 97 100
Table 1.4 shows that out of 97 respondents, 55 or 56.70% belongs to Educational Attainment group of Tertiary College
while 17 out of 97 respondents or 17.53% are in Master‟s Degree.
The data seen in the study shows that students specially in tertiary college has more experience in cruising than those
belonging in other categories. It is because students has training program on a cruise it is supported by the study of
(Sandoval et al. (2017) It is said that CLOCA or (cruise line operation culinary arts) are in demand course that receive
considerable number of enrollees every year. This course requires maritime basic training that can only be acquire on an
actual on voyage cruise ship.
Table 1.5 Monthly Income
Table 1.5 shows that out of 97 respondents 42 or 43.30% has an income of 0-30,000 while 5 out of 97 respondents or
5.16% has 90,001 and above income in Philippine peso.
The research indicates that most of our respondents income are 0- 30,000₱ it is because going on a cruise requires a lot of
budget as according to Cruise Lines International Association (CLIA) The average per passenger per day cruise expense
is projected to be $214.25, with $152.12 per person per day ticket price and $62.13 per person per day on board spending
(average cruise duration 8.0 days, median duration 7.0 days).
Monthly Income in Philippine Peso Frequency Percent Rank
0 -30,000₱ 42 43.299 1
30,001₱- 45,000₱ 22 22.68 2
45,001₱-60,000₱ 8 8.247 5
60,001₱-75,000₱ 12 12.371 3
75,001₱-90,000₱ 8 8.247 4
90,001₱ &above 5 5.155 6
Total 97 100

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Table 1.6 Number of Cruise experience before covid.
Frequencies for 1.5 Number of cruise experience before covid
1.5 Number of cruise experience before covid Frequency Percent
1 68 70.103
2 15 15.464
3 9 9.278
4 3 3.093
5 1 1.031
8 1 1.031
Total 97 100
Table 1.6 shows that 68 (70.10%) out of 97 respondents experience cruising for the first time. While 1 (1.03%)
respondent experience cruising 8 times before covid.
The data implies that 68 respondents had experience cruising for the first time due to expensive cruise cost. According to
Haiyan Ma (2021), The average cruise cost is estimated to be $214.25 per person per day. That covers $152.12 for the
base ticket price and $62.13 for onboard spending. Which were way too expensive for lower Middle Class Filipinos
(according to the data of 1.5)
2.0 What are the factors affecting the passenger’s intention to cruise in reference to the health protocols set by
CLIA in terms of?
Verbal Interpretation of the Mean
1.00-1.49 Strongly Disagree/Very Low
1.50-2.49 Disagree/Low
2.50-3.49 Neither/Moderate
3.50-4.49 Agree/High
4.50-5.00 Strongly Agree/Very High
2.1 Embarkation & testing
Embarkation and Testing Mean Verbal Interpretation
1. Embarkation and Testing
As part of CLIA‟s new protocols, passengers and crew testing is
priority in the boarding process as part of a layered screening. 4.67 Strongly Agree
2. Onboard procedures:
Wearing of face mask are required for all passengers and crew
members on ship and during excursions. 4.701 Strongly Agree
Medical and public health response Protocols 4.66 Strongly Agree
Shore excursion Protocols 4.649 Strongly Agree
Overall Perceived Effect of embarkation and Testing 4.67 Very High
Table 2.1 shows that majority of the respondents are strongly agree with the overall perceived effect of Embarkation &
Testing with the overall mean of 4.67.
According to WindStarCruise, Guests are asked to wear surgical masks when travelling to the yachts. All guests are
required to take a PCR test within three days of boarding the yacht and a negative result is required. Windstar will
additionally administer a free PCR test prior to departure and a negative result is required to sail. Social distance will be
maintained at embarkation.
2.2 Onboard procedures
Onboard Procedures Mean Verbal Interpretation
wear face mask on ships and during excursion 4.588 Strongly Agree
follow social distancing guidelines during embarkation, on excursion, private
islands and on board 4.722 Strongly Agree
ships are to implement air management plans to decrease risk of spread by
increasing fresh air flow and using enhanced filters and other technology. 4.742 Strongly Agree
Overall Perceived Effect of onboard Procedures 4.684 Very High

Page | 294
Table 2.2 shows that majority of the respondents are strongly agree with the overall perceived effect of the Onboard
procedures with the mean of 4.684.
To compare it to the rules of MSCRUISE‟s Health & Safety measures, Guests will be reminded of social distancing
guidelines at the time of booking and during their cruise through signage, public announcements, in-cabin TV and staff
engagement and Face masks will be available throughout the cruise. They also advise all guests to wear a face mask when
travelling to and from the port and in the terminal, in compliance with local regulations.
2.3 Medical & public health response
2.1 Medical & public health response Mean Verbal Interpretation
Enhanced communication and reporting 4.753 Strongly Agree
Remote health evaluations and, if necessary, isolation in pre-
designated cabins when needed 4.68 Strongly Agree
"Risk-based" response plans and medical disembarkation protocol,
including pre-made arrangements with ports partners and
destinations. 4.763 Strongly Agree
Testing and screening for passengers and crew who may have been
in contact with the ill party. 4.722 Strongly Agree
Overall Perceived Effect of Medical & public health response 4.729 Very High
Table 2.3 shows that majority of the respondents are strongly agree with the overall perceived effect of of Medical &
Public Health Response with the mean of 4.729.
To relate this to the given data, The Centers for Disease Control and Prevention (CDC), in collaboration with the
Department of Homeland Security, has implemented Federal travel restriction procedures to protect travelers and the
public from communicable diseases that constitute a public health threat.
At the request of CDC‟s Division of Global Migration and Quarantine, persons who have a communicable disease
constituting a public health threat, in addition to meeting specified criteria may be placed on the Do Not Board list and
issued a Border Lookout, enforced by the Transportation Security Administration and Customs and Border Protection,
respectively.
3.0. Shore excursions THIS IS PART OF EMBARKATION AND TESTING IN THE QUESTIONNAIRE.
3.1 Is there a significant difference between the passenger’s intention to cruise during pandemic WHEN
GROUPED BY the respondents Profile?
Interpretation: There is no significant difference in the perceived effect of Embarkation and testing and medical and
public health response on the passenger‟s intention to cruise during the pandemic when grouped by age since, the F-
values of 1.637 and 1.229 have p-values greater than 0.05. The null hypothesis of no significant difference is not rejected.

Page | 295
However, there is a significant difference in the perceived effect of onboard procedures on the passenger‟s intention to
cruise during the pandemic when grouped by age since, the F-value of 3.854 has a p-value less than 0.05. The null
hypothesis of no significant difference is rejected. Respondents with age from 21 to 34 perceived to have the highest
level of effect of onboard procedures on the passenger‟s intention to cruise during the pandemic than older respondents.
Lastly, there is no significant difference in the overall perceived effect of procedures on the passenger‟s intention to cruise
during the pandemic when grouped by age since, the F-value of 2.668 has a p-value greater than 0.05. The null
hypothesis of no significant difference is not rejected. Respondents from all age groups have the same overall perception.
This means that the respondents age doesn’t affect their perception of embarkation and testing and medical and
health response on their intention to cruise during pandemic. On the other hand, there is a perceived effect of their
age when it comes to onboard procedures on passenger’s intention to cruise.
According to the findings in the study of Md. Shahin (2020), Age has no significant difference in the impact of Covid 19
on travel behavior. This study supports Shahin findings regarding age because this study has also found no significant
differences in how people perceive embarkation and testing and medical and health response on their intention to cruise
during pandemic this implies that it is insignificant.
GROUPED BY the respondents Gender?
Interpretation: There is no significant difference in the perceived effect of Embarkation and testing, onboard procedures
and medical and public health response on the passenger‟s intention to cruise during the pandemic when grouped by
gender since, the t-values of 0.075, 0.538 and 0.089 have p-values greater than 0.05. The null hypothesis of no significant
difference is not rejected. Male and female have the same perception on the effect of Embarkation and testing, onboard
procedures and medical and public health response on the passenger‟s intention to cruise during the pandemic.
during the pandemic when grouped by gender since, the t-value of 0.131 has a p-value greater than 0.05. The null
hypothesis of no significant difference is not rejected. Male and female Respondents have the same overall perception
This means that the respondents gender doesn’t affect their perception of embarkation and testing and medical
and health response and on board procedure on their intention to cruise during pandemic.
The study‟s findings are different compared to the findings from the study of Molloy et al. (2020) because on the study it
says that there are No significant difference was found between the distance covered by males and females before
COVID‐19. However, males traveled significantly longer distances for primary trip purposes during COVID‐19. This
observation is consistent with the finding from Molloy et al. (2020) who stated that males traveled more during COVID‐
19 compared to females.

Page | 296
GROUPED BY the respondents Marital Status?
Interpretation: There is a significant difference in the perceived effect of Embarkation and testing, onboard procedures
and medical and public health response on the passenger‟s intention to cruise during the pandemic when grouped by
marital status since, the t-values of 3.504, 2.046 and 3.042 have p-values less than 0.05. The null hypothesis of no
significant difference are rejected. Single respondents have higher perception on the effect of Embarkation and testing,
onboard procedures and medical and public health response on the passenger‟s intention to cruise during the pandemic
than married respondents.
Lastly, there is a significant difference in the overall perceived effect of procedures on the passenger‟s intention to cruise
during the pandemic when grouped by marital status since, the t-value of 3.39 has a p-value less than 0.05. The null
hypothesis of no significant difference is rejected. Single Respondents have higher overall perception than married
respondents.
This means that the respondents marital status where found to have significant effect to their perception on
Embarkation and testing, onboard procedures and medical and public health response on the passenger’s
intention to cruise during the pandemic.
According to the findings in the study of Md. Shahin (2020), Marital status has found to have significant difference in the
impact of Covid 19 on travel behavior as most of the respondents are also married. This study supports Shahin findings
regarding marital status because this study has also found significant differences in how people perceive embarkation and
testing and medical and health response on their intention to cruise during pandemic this implies that it is found
significant.

Page | 297
GROUPED BY the respondents Educational Attainment?
Interpretation: There is no significant difference in the perceived effect of Embarkation and testing and medical and
public health response on the passenger‟s intention to cruise during the pandemic when grouped by educational
attainment since, the F-values of 0.908 and 1.125 have p-values greater than 0.05. The null hypothesis of no significant
difference is not rejected.
However, there is a significant difference in the perceived effect of onboard procedures on the passenger‟s intention to
cruise during the pandemic when grouped by educational attainment since, the F-value of 7.136 has a p-value less than
0.05. The null hypothesis of no significant difference is rejected. Respondents with master‟s degree perceived to have
the highest level of effect of onboard procedures on the passenger‟s intention to cruise during the pandemic than other
respondents.
during the pandemic when grouped by educational attainment since, the F-value of 3.052 has a p-value greater than 0.05.
The null hypothesis of no significant difference is not rejected. Respondents with different educational background have
the same overall perception.
This means that the respondents educational attainment where found to have no significant effect to their
perception on Embarkation and testing, onboard procedures and medical and public health response on the
passenger’s intention to cruise during the pandemic.
Even if you are a high school graduate, you can have a good take-home pay in cruise. In contrary which states that the
higher the education level, the higher the income. Moreover, saying that higher education qualifications lead to higher
income. More highly educated employee wastes more time. Those who have an Associate's and Bachelor's degree waste
less than an hour. However, those who have a Master's degree wastes more than 3 hours each day.
GROUPED BY the respondents # of cruise ship experience?
Interpretation: There is no significant difference in the perceived effect of onboard and medical and public health response
on the passenger‟s intention to cruise during the pandemic when grouped by number of cruise ship experience since, the
F-values of 1.279 and 1.132 have p-values greater than 0.05. The null hypothesis of no significant difference is not
rejected.
However, there is a significant difference in the perceived effect of Embarkation and testing on the passenger‟s intention
to cruise during the pandemic when grouped by number of cruise ship experience since, the F-value of 3.99 has a p-value
less than 0.05. The null hypothesis of no significant difference is rejected. Respondents who have one cruise ship
experience perceived to have the highest level of effect of onboard procedures on the passenger‟s intention to cruise
during the pandemic than other respondents.
during the pandemic when grouped by number of cruise ship experience since, the F-value of 2.289 has a p-value greater
than 0.05. The null hypothesis of no significant difference is not rejected. Respondents with different number of cruise
ship experience have the same overall perception.

Page | 298
This means that the respondents # of cruise ship experience where found to have no significant effect to their perception
on Embarkation and testing, onboard procedures and medical and public health response on the passenger‟s intention to
cruise during the pandemic.
For Cartwright and Baird (1999), the definition focuses on the motivation, and cruises must not be considered as a mere
travel between origin and destination, but as part of a whole of services offered by leisure and holiday companies.
For Butler (2003), the central element of cruising is the onboard accommodation and services, and not the cruise ship as a
mean of maritime transport.
Douglas & Douglas (2004) understand the cruise as a type of sea voyage in which the vessel travels from and to the same
place, providing leisure and recreation services to its passengers. Nevertheless, this definition excludes cruise ships with
itineraries between different ports, and the passengers that may embark or disembark the cruise during the route.
The Cambridge Dictionary (2005) defines a cruise ship as a large ship, like a hotel, on which people travel on for
pleasure.
GROUPED BY the respondents Income?
Interpretation: There is no significant difference in the perceived effect of Embarkation and testing, onboard and medical
and public health response on the passenger‟s intention to cruise during the pandemic when grouped by income since, the
F-values of 1.879, 0.766 and 0.736 have p-values greater than 0.05. The null hypothesis of no significant difference is not
rejected.
during the pandemic when grouped by income since, the F-value of 1.324 has a p-value greater than 0.05. The null
hypothesis of no significant difference is not rejected. Respondents from different income groups have the same overall
perception.
This means that the respondents income where found to have no significant effect to their perception on
Embarkation and testing, onboard procedures and medical and public health response on the passenger’s
intention to cruise during the pandemic.
According to the Conclusion of the study made by Calinao (2020), Most of the respondents are males, with a bachelor‟s
degree, ages 31 to 40 years old, married, worked in Food and Beverage Department, with more than thrice of frequency
assignment in World Dream Cruise Ship, and have a salary of USD1,200.00. Respondents strongly agreed that the factors
affecting employee retention to the services of World Dream Cruise Ship are salary, rewards and recognition, work
environment, training and development, and job security.

Page | 299
5. CONCLUSION
1. Demographic Profile
Age
The results of the study show that most of the respondents belong to the age bracket of 21-27 years old. This implies that
people between the ages of 21-27years old are more interested in cruising than any other travelers as they are young and
has a lot of energy to travel.
Gender
In terms of gender, the number of male respondents exceeded the number of female respondents and was able to gather
(52.58%) of the results. This means that male has greater number of travelers specially in cruise than female.
Marital Status
As for marital status, the researchers conclude that majority of the respondents consist of married people with a frequency
of (51.54%) of the data. This indicates that married people tend to go to on cruise ship than those who are single or not in
a relationship.
Educational Attainment
The results of the study show that majority of the respondents belong to the category of tertiary college generating
(56.70%) of the data. This means that college undergraduates specially tertiary has outnumbered those who are graduates
or has a master‟s degree on experiencing going aboard on a cruise ship.
Monthly Income
When it comes to monthly income, most of the data used in the study generated from people who has 0- 30,000 pesos
income with a frequency (43.30%). This implies that most of our respondents income are ₱ 0- ₱ 30,000 it is because
going on a cruise requires big amount of money for expenses such as food ,cabins, services ,etc.
Number of Cruise experience before covid
The result shows that shows that 68 (70.10%) out of 97 respondents experience cruising for the first time. While 1
(1.03%) respondent experience cruising 8 times before COVID. The data implies that 68 respondents had experience
cruising for the first time due to expensive cruise cost.
factors affecting the passenger’s intention to cruise in reference to the health protocols set by CLIA in terms of:
Embarkation & testing
Study shows that majority of the respondents are strongly agree with the overall perceived effect of Embarkation &
Testing with the overall mean of 4.67. Majority of the respondents are agreed with embarkation and testing to reduce risks
associated with COVID-19
Onboard procedures
Study shows that majority of the respondents are strongly agree with the overall perceived effect of the Onboard
procedures with the mean of 4.684. Majority of the respondents are agreed to wear face mask on ships and during
excursion, follow social distancing guidelines during embarkation, on excursion, private islands and on board and ships
are to implement air management plans to decrease risk of spread by increasing fresh air flow and using enhanced filters
and other technology to lessen the risk of infecting the other seafarers.
Medical & public health response
Study shows that majority of the respondents are strongly agree with the overall perceived effect of Medical & Public
Health Response with the mean of 4.729. majority of the respondents are agreed to Enhanced communication and
reporting, "Risk-based" response plans and medical disembarkation protocol, including pre-made arrangements with ports
partners and destinations, Testing and screening for passengers and crew who may have been in contact with the ill party
and etc. To prevent the risk of COVID- 19 to spread onboard.

Page | 300
6. RECOMMENDATION
To improve the service quality delivered in the Cruise Ship industry amidst pandemic, the researchers recommend that
seafarers should undergo polymerase chain reaction (PCR) tests, which involve a swab of the nose or throat.
Researchers also recommend that, all of the seafarers must be fully vaccinated with booster to protect the seafarers at
COVID-19. Any seafarers who are not yet fully vaccinated and boosted should not board the ship and should receive
assistance.
Any seafarers about to join the ship developing any symptoms should not be boarded and should receive further medical
advice. The ability to test seafarers before embarkation depends on many factors including testing availability in ports and
terminals. Seafarers may become infected while travelling to a ship, so the best time to test for COVID-19 to reduce
infection risks on board ship is 3-5 days before your cruise or in the port or terminal before embarkation, by isolating the
seafarer ashore while awaiting the test result.
A negative PCR test and fully vaccinated with booster does not guarantee seafarers are not infected with COVID-19 and
could still potentially carry it on board the ship. That‟s why researchers are also recommend seafarers to use facemask
onboard to lessen the percentage to be infected.
Future researchers should widen the scope by conducting the study on the Cruise Ship companies are adapting amidst
COVID-19. They could also use the same factors or search for better factors that will fit for the study such as How can
cruise ship company secure the prevention of COVID- 19. Topic about safety amidst COVID- 19 is a good topic and there
are many learnings in this study.
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