Impact of patient preference on patient staisfaction
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A study investigated whether asking patients if they would recommend their doctor to friends could serve as a proxy for measuring patient satisfaction. The study surveyed over 2,000 patients across 36 practices in Slovenia. Patients who strongly agreed they would recommend their doctor reported significantly higher satisfaction scores on a validated questionnaire than those who only agreed. While agreement with recommending a doctor correlated with higher satisfaction, the study concluded the question should only be used cautiously as a proxy, as it explained 51.5% of satisfaction variation.
Impact of patient preference on patient staisfaction
- 1. CAN WE USE PATIENT'S PREFERENCE OF A DOCTOR AS A SURROGATE FOR PATIENT SATISFACTION SCORE? Ksenija Tušek Bunc Janko Kersnik Tonka Poplas Susič Department of family medicine, University Ljubljana
- 2. Patient satisfaction An outcome of care Contributor of better patients compliance leading to better clinical outcomes A tool for quality improvement Simple one question surveys: Would you recommend this doctor to your friend? often used as a surrogate of patient satisfaction
- 3. Methods Postal survey of a representative sample of patients from 36 family practices in Slovenia 2160 patients approached A self-administered EUROPEP questionnaire Patients evaluate level of satisfaction on a five-points Likert scale Additional question: “I can strongly recommend my general practitioner to my friends”
- 4. Results 1/3 84% response rate 92% of respondents were in agreement with the statement that they would strongly recommend their general practitioner to their friends
- 5. Results 2/3 Patient satisfaction in the group of patients strongly agreeing with the statement was 11.1 points higher than that for the group responding they agreed only (92.4 versus 81.3 points; P<0.001) .
- 6. Results 3/3 Multivariate analysis showed that 51.5% of the variation in the response to the statement could be explained by patient, doctor, and practice characteristics investigated .
- 7. Conclusions Higher agreement with the statement “I can strongly recommend my general practitioner to my friends” was shown to be associated with higher patient satisfaction . Using a simple question regarding recommendation of the doctor to friends can be used as a surrogate measure of patient satisfaction, but should be interpreted with caution.