Information system of amazon

Sep 10, 2020Download as PPTX, PDF1 like2,294 views

Amazon was founded in 1995 as an online bookstore and has since expanded into various products and services. It uses a management information system (MIS) to support its business operations such as inventory control, logistics, point-of-sale data collection, and internal communications. The MIS includes features like shopping carts, wish lists, one-click purchasing, analytical reports, and a decision support system. Over time, Amazon has innovated its business model and MIS through strategies like expanding product offerings, implementing affiliate marketing and cloud computing services, and developing expert systems to better predict product success and customer preferences.

INFORMATION SYSTEM
OF AMAZON INC.
Jagriti Srivastava

FOUNDED : 1995 IDEA OF VIRTUAL SHOPPING FOR BOOK
LOVERS
Became Popular
in 90s
Available in websites
and mobile app
Platform for retailer in
2000
Available for : Consumers, Supplier, Customers,
enterprise, content creators

Leading online retailer and cloud computing servises
Amazon MIS for its management activities
Ensured that the customers are offered with diversified
services through its MIS
MIS for point-of-sale data collection,logistics,
Inventory control, internal communication,retail operations.
INFORMATION SYSTEM OF
AMAZON

Simple storage
service
Amazon Web
Service
Shopping
basket
Shopping cart
Wish list One click
Online
Payment
Recommended
System
Reports
Analytical
Calculations
Management Information
System

Decesion
Support
System
Website “Look
inside the
book”.
Providing
secure access
to information
Interpretation
Decision
support System
Communication
driven decision
support

Smart
Innovatio
n
Strategy
Started business by selling DVDs and
CDs along sides books.
In following year, brought auction theme.
Followed Business
to Customer(B2C) model.
Changed sales business model to sales
and service model.
Amazon instead gave them its affiliates
a revenue share

Expert System of MIS
Prediction of
the success
of products
01
Prediction
based on the
feedbacks of
the users.
02
Uses of state
of the art
techniques.
03
Based on the
concept of
semantics.
04
Processes
large amount
of data in
defined time.
05

E-CRM
Suggest items based on previous purchases.
Allows customers to see pages of the books.
Only review pictures of the book allowed
Collects customer data through algorithm
encrypts sensitive information regarding credit card
data and redirects the customer order details to the
delivery system for shipment

Transaction Processing System
Customer orders processed through Supply Chain Management system integrating
with payment system and the web service
Increased customer satisfaction.
intelligent recommendation system to analyzes previous search queries to make
recommendation through data mining.
1-click purchase, secure, encrypted, highly reliable and easy.
Securely efficient purchases.

Executiv
e
Support
System
Executives handling of queries and
answering questions of customers
Customized database called
Amazon S3.
Predicted that with time.
Simple and less expensive.

ERP
Serves Amazon sellers with
intuitive and innovative
ERP integration features
Amazon
Order Management
Amazon
Inventory Management
Amazon
Shipping Management
Prevents overselling
of items.
Serves as complete
inventory management
for seller.
Saves time from
repetitive tasks.
Saves time from
repetitive tasks.
Managing inventory for
special occasions
and discount offers.
Customer orders processed
through Supply
Chain Management system
integrating with payment
system and the web service

Supply Chain
Management
(SCM) Bibek
Warehousing ,Delivery,Technology,Manufacturing
Countless automation and robotic solutions for
pick and pack orders, stacking and storing inventory.
Speed up the efficiency and delivery speeds
Cut down on warehouse and staffing cost
Embraced drones as Amazon Prime Air.
11 online marketplaces worldwide.

Benefit
Time efficient manner
Sales increased to 1938 million product in 2015
Enhanced customer care
Limitless inventory
High margin low prices

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Mieke Jans is a Manager at Deloitte Analytics Belgium. She learned about process mining from her PhD supervisor while she was collaborating with a large SAP-using company for her dissertation. Mieke extended her research topic to investigate the data availability of process mining data in SAP and the new analysis possibilities that emerge from it. It took her 8-9 months to find the right data and prepare it for her process mining analysis. She needed insights from both process owners and IT experts. For example, one person knew exactly how the procurement process took place at the front end of SAP, and another person helped her with the structure of the SAP-tables. She then combined the knowledge of these different persons.

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04302025_CCC TUG_DataVista: The Design Storyccctableauusergroup

Deloitte Analytics - Applying Process Mining in an audit contextProcess mining Evangelist

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Information system of amazon

1. INFORMATION SYSTEM OF AMAZON INC. Jagriti Srivastava

2. FOUNDED : 1995 IDEA OF VIRTUAL SHOPPING FOR BOOK LOVERS Became Popular in 90s Available in websites and mobile app Platform for retailer in 2000 Available for : Consumers, Supplier, Customers, enterprise, content creators

3. Leading online retailer and cloud computing servises Amazon MIS for its management activities Ensured that the customers are offered with diversified services through its MIS MIS for point-of-sale data collection,logistics, Inventory control, internal communication,retail operations. INFORMATION SYSTEM OF AMAZON

4. Simple storage service Amazon Web Service Shopping basket Shopping cart Wish list One click Online Payment Recommended System Reports Analytical Calculations Management Information System

5. Decesion Support System Website “Look inside the book”. Providing secure access to information Interpretation Decision support System Communication driven decision support

6. Smart Innovatio n Strategy Started business by selling DVDs and CDs along sides books. In following year, brought auction theme. Followed Business to Customer(B2C) model. Changed sales business model to sales and service model. Amazon instead gave them its affiliates a revenue share

7. Expert System of MIS Prediction of the success of products 01 Prediction based on the feedbacks of the users. 02 Uses of state of the art techniques. 03 Based on the concept of semantics. 04 Processes large amount of data in defined time. 05

8. E-CRM Suggest items based on previous purchases. Allows customers to see pages of the books. Only review pictures of the book allowed Collects customer data through algorithm encrypts sensitive information regarding credit card data and redirects the customer order details to the delivery system for shipment

9. Transaction Processing System Customer orders processed through Supply Chain Management system integrating with payment system and the web service Increased customer satisfaction. intelligent recommendation system to analyzes previous search queries to make recommendation through data mining. 1-click purchase, secure, encrypted, highly reliable and easy. Securely efficient purchases.

10. Executiv e Support System Executives handling of queries and answering questions of customers Customized database called Amazon S3. Predicted that with time. Simple and less expensive.

11. ERP Serves Amazon sellers with intuitive and innovative ERP integration features Amazon Order Management Amazon Inventory Management Amazon Shipping Management Prevents overselling of items. Serves as complete inventory management for seller. Saves time from repetitive tasks. Saves time from repetitive tasks. Managing inventory for special occasions and discount offers. Customer orders processed through Supply Chain Management system integrating with payment system and the web service

12. Supply Chain Management (SCM) Bibek Warehousing ,Delivery,Technology,Manufacturing Countless automation and robotic solutions for pick and pack orders, stacking and storing inventory. Speed up the efficiency and delivery speeds Cut down on warehouse and staffing cost Embraced drones as Amazon Prime Air. 11 online marketplaces worldwide.

13. Benefit Time efficient manner Sales increased to 1938 million product in 2015 Enhanced customer care Limitless inventory High margin low prices