Intranet (callback module)
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Regional Call Centre intranet provides a login page for employees to access callback modules. The home page allows placing new callback requests that are either normal or require a manager. Employees can also check their assigned callbacks in the "My Callbacks" section and take necessary actions. When requesting a callback, all mandatory fields marked with asterisks must be completed. Each saved callback is given a unique identification number for tracking. The "My Callbacks" page allows searching and sorting callbacks by given criteria before clicking a link to view detailed callback records where comments and details can be updated.
Intranet (callback module)
- 1. Regional Call Centre Intranet (Callback Module) 19th Dec 2012
- 2. Login Page Login: ID: <employee ID> Password: ‘Default’ http://128.236.57.171/login.asp
- 3. Home Page
- 4. Home Page • Callback Request: For placing a request for a callback (whether normal or manager) • My Callback: To check callbacks that are assigned to you and take necessary actions
- 5. Callback Request • Kindly ensure all mandatory fields tagged with * (asterisks) are completed • Once you click “Save” the details will be populated down. • Each callback will have one specific ID.
- 6. My Callbacks Enter search criteria and click on ‘Search’ button Sort based on intended column Click on the hyperlink to drill down to the record
- 7. Callback Details Comments on the progress so far Add further comments as applicable Change callback details if necessary Click update to update the records