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Intro To Observability-March-2023.pdf
- 1. © 2022 SPLUNK INC. Splunk User Group Splunk Observability Bryan Davies March 14, 2023
- 2. This presentation may contain forward-looking statements regarding future events, plans or the expected financial performance of our company, including our expectations regarding our products, technology, strategy, customers, markets, acquisitions and investments. These statements reflect management’s current expectations, estimates and assumptions based on the information currently available to us. These forward-looking statements are not guarantees of future performance and involve significant risks, uncertainties and other factors that may cause our actual results, performance or achievements to be materially different from results, performance or achievements expressed or implied by the forward-looking statements contained in this presentation. For additional information about factors that could cause actual results to differ materially from those described in the forward-looking statements made in this presentation, please refer to our periodic reports and other filings with the SEC, including the risk factors identified in our most recent quarterly reports on Form 10-Q and annual reports on Form 10-K, copies of which may be obtained by visiting the Splunk Investor Relations website at www.investors.splunk.com or the SEC's website at www.sec.gov. The forward-looking statements made in this presentation are made as of the time and date of this presentation. If reviewed after the initial presentation, even if made available by us, on our website or otherwise, it may not contain current or accurate information. We disclaim any obligation to update or revise any forward-looking statement based on new information, future events or otherwise, except as required by applicable law. In addition, any information about our roadmap outlines our general product direction and is subject to change at any time without notice. It is for informational purposes only and shall not be incorporated into any contract or other commitment. We undertake no obligation either to develop the features or functionalities described, in beta or in preview (used interchangeably), or to include any such feature or functionality in a future release. Splunk, Splunk> and Turn Data Into Doing are trademarks and registered trademarks of Splunk Inc. in the United States and other countries. All other brand names, product names or trademarks belong to their respective owners. © 2022 Splunk Inc. All rights reserved. Forward- Looking Statements 2.18.22-19:04
- 3. © 2022 SPLUNK INC. Urgency for Digital Initiatives Has Never Been Higher Since 2020, COVID has led to: Sources: Forbes Article. “COVID-19 Pushes Up Internet Use 70% and Streaming More than 12%”, March 2020. Digital Commerce 360 Article. “Charts: How the coronavirus is changing ecommerce”, August 2020. McKinsey & Co Article. "How COVID-19 has pushed companies over the technology tipping point", October 2020. Increase in internet use 70% 76% 65% Increase in ecommerce Of customer interactions are now digital
- 4. © 2022 SPLUNK INC. Dozens of Modernization Initiatives Are Prioritized, Requiring Thousands of Changes DEV OPS VM VM VM VM VM VM Private Public DEV OPS VM VM VM Private Public DEV OPS Private Public DEV OPS VM VM VM VM VM VM
- 5. © 2022 SPLUNK INC. Need to Validate Thousands of Changes Against Thousands of Scenarios DEV OPS Primarily using Cloud IaaS VM VM VM VM VM VM Private Public DEV OPS Cloud Managed e.g. RDS, DynamoDB, SaaS More Modular, but Dependent App Components VM VM VM Private Public DEV OPS Cloud First Architecture Loosely Coupled Microservices, and Serverless Functions Private Public DEV OPS Tightly Coupled Apps, Slow Deployment Cycles VM VM VM VM VM VM Mortgage Services Investment Services Account Service Credit Bureau API E-Payment Microservices VM VM VM VM VM Public Private VM VM VM Public Private Bank Branch Mobile Banking Online Banking
- 6. © 2022 SPLUNK INC. Changes are Pushed Out with Missed Issues Bank Branch Mobile Banking Online Banking Mortgage Services Investment Services Account Service Credit Bureau API E-Payment Microservices ! 5m 25m 45m
- 7. © 2022 SPLUNK INC. Resulting Downtime Decelerates Digital Initiatives Mortgage Services Investment Services Account Service Credit Bureau API E-Payment Microservices VM VM VM VM VM Public Private VM VM VM Public Private Bank Branch Mobile Banking Online Banking TOO LITTLE Business Context TOO MUCH Siloed Domain Knowledge INCREASED Downtime
- 8. © 2022 SPLUNK INC. It’s Time for a New Approach Manually setting up alerts for known failure scenarios Manually setting up alerts for known failure scenarios Siloed tools, hundreds of static dashboards Siloed tools, hundreds of static dashboards Vanilla infrastructure and app visibility Vanilla infrastructure and app visibility Vendor lock-in with proprietary instrumentation Vendor lock-in with proprietary instrumentation Last 5 Years New Approach Proactively spot unknowns and root causes Proactively spot unknowns and root causes Know where to look and who to engage Know where to look and who to engage Complete business visibility Complete business visibility Full control of your data Full control of your data
- 9. © 2022 SPLUNK INC. The Most Comprehensive Observability Solution Splunk Observability Digital Experience Monitoring APM Infrastructure Monitoring Incident Response Log Analysis AIOps On-Prem | Hybrid Cloud | Multi-Cloud | Cloud-Native Real-Time Analytics-Powered Enterprise-Grade OpenTelemetry- Native Full-Stack
- 10. © 2022 SPLUNK INC. Why Splunk for Observability Predict and Prevent Problems Before Customers Notice Open Telemetry- Native For Full Control Of Your Data AI-Directed Troubleshooting To Know Where To Look Complete Business Visibility Across Your Hybrid Landscape
- 11. © 2022 SPLUNK INC. Complete Business Visibility ■Instrument packaged apps to cloud-native apps ■Collect all data at full-fidelity with no sampling ■Automatic data correlation & contextual insights
- 12. © 2022 SPLUNK INC. Large Insurance Company “Never had visibility like this before. Previously it would have taken days and dozens of people to figure out what the problem is.” - Software Developer appEnvironment Production appName QuoteGenerator region East appKey <redacted> appEnvironment Production appName QuoteGenerator region West appKey <redacted> Quote Saver: /SaveQuote/{quoteId} Quote Manager: /SaveAndReloadQuote/v2 PRDQQ04 PRDQQ03 PRDQQ02
- 13. © 2022 SPLUNK INC. B2C E-Commerce “Now we all use the same visibility to watch a product launch” - SRE
- 14. © 2022 SPLUNK INC. Predict & Prevent Problems ■Leverage historic knowledge to get ahead of the next incident ■Make sense of alert storms ■Intuitively organize information across teams
- 15. © 2022 SPLUNK INC. With Splunk: ● Integrated operations across monitoring, service management, orchestration and automation ● Reduced unplanned downtime by 64% for critical focus areas ● A reduction in war room costs with 65% less war room activity. AIOps Reduced MTTR by 70%
- 16. © 2022 SPLUNK INC. With Splunk: ● IAAS team automates first actions of run book ● Reliable analytics accommodate business fluctuations to eliminate false positives ● 80% of automated incidents don’t require further action Fortune 50 QSR Accurate Analytics Reduced Unplanned Work by 30% Store Connectivity Lost: Attempting Reboot
- 17. © 2022 SPLUNK INC. AI-Directed Troubleshooting ■Analytics-guided ■Seamless connections to other tools ■Business context that carries through
- 18. © 2022 SPLUNK INC. With Splunk: ● Smaller war rooms ● No tribal knowledge required to identify the service at fault ● Data Links connect services to on call schedule ● Full-fidelity trace analytics reliably identify which tier/attribute to investigate Fortune 100 Telco Directed Maps Reduced MTTR by 42% Take related actions
- 19. © 2022 SPLUNK INC. With Splunk: ● Daily SRE prioritization of customer workflows ● Dynamic workflow allocation ensures small, critical flows are included in prioritization ● Alerts are based on CX Fortune 50 Retail Directed Workflows Reduced Incidents by 20%
- 20. © 2022 SPLUNK INC. Open Telemetry- Native Single, open standards- based agent for metrics, traces, logs and more for more control and greater ROI Splunk Observability Open Standards Data Collection
- 21. © 2021 SPLUNK INC. Observability with Splunk Drives Results • 90% reduction in unplanned downtime • 75% faster MTTD & MTTR Increase Uptime & Reliability s s Improve Operational Efficiency • 64% reduction in customer-facing errors • 30% faster page load times Deliver Flawless Customer Experiences ● 96% faster innovation velocity ● 8x higher code quality Innovate Faster • 42% faster root cause isolation & reduction in lengthy war room meetings • 70% improvement in developer productivity
- 22. © 2022 SPLUNK INC. 2M+ Faster application development powered by full- fidelity visibility 99% 100% 1.5M+ 96% COVID-19 tests administered and tracked with Splunk Cloud Uptime despite 300% increase in traffic during Black Friday Of threats are handled by automation Security threats blocked in 6 months Organizations Improve Security, Resilience and Innovation with Splunk
- 23. © 2022 SPLUNK INC. Splunk is an Observability Leader No. 1 in 2021 Market Share for Health & Performance Analysis (APM, Infra Monitoring, Digital Experience Monitoring, Log Management, AIOps) Highest ranked Cloud Observability vendor in 2021, beating Datadog, New Relic & Dynatrace GigaOm Gartner
- 24. © 2022 SPLUNK INC. Thank You