ISSIP-2018-Annual-Report_Final - ProgressUpdate.pdf
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The annual report for FY 2018 of the International Society of Service Innovation Professionals (ISSIP) outlines their mission to promote service innovation and highlights various programs and activities undertaken during the year. Key initiatives included the launch of new AI programs, growth in membership, and hosting multiple workshops and events globally. Notable achievements include the publication of 34 books, the establishment of the Strategy Council, and engagement of volunteers, alongside the introduction of new special interest groups and collaborations with educational institutions.
ISSIP-2018-Annual-Report_Final - ProgressUpdate.pdf
- 2. TABLE OF CONTENTS Contents Message from the President & Executive Director ____________________________________ 1 Leadership in 2018 _______________________________________________________________ 2 Overview ________________________________________________________________________ 3 Strategy Council _________________________________________________________________ 5 AI Programs _____________________________________________________________________ 6 Special Interest Groups ___________________________________________________________ 7 Speaker Series___________________________________________________________________ 8 Ambassadors ____________________________________________________________________ 9 Chapters _______________________________________________________________________ 11 Committees ____________________________________________________________________ 12 Events _________________________________________________________________________ 14 Publications ____________________________________________________________________ 16 Volunteers ______________________________________________________________________ 17 Sponsorships & Awards __________________________________________________________ 20 Membership ____________________________________________________________________ 22 Financial Summary ______________________________________________________________ 24 Contact Information _____________________________________________________________ 27 Organization Information _________________________________________________________ 28
- 3. MESSAGE FROM THE PRESIDENT & EXECUTIVE DIRECTOR Page 1 Message from the President & Executive Director In our mission “to promote Service Innovation for our interconnected world”, and to help institutions and individual grow and be successful in the global service economy, we continued to nurture and grow programs that co-create value for our members. In collaboration with our institutional members including Cisco, IBM, JST, San Jose State University, University of Salerno, University of Washington, Virginia Tech, Gachon University, University of Warwick, and University of Naples and a number of partner organizations including National Science Foundation, HICSS, AHFE, Cambridge Service Alliance, Consortium for Service Innovation, and others…. our SIG members, Ambassadors, and other active volunteers, we co-created a number of workshops, summits, and speaker series, and contributed to creation of a number of new publications. We kicked off several new programs. We launched 2 new AI programs, Open Data Sets Cataloguing, and Open AI Services Testing and Evaluation. Also ISSIP selected and announced the winners of the inaugural ISSIP Excellence in Service Innovation Awards. Continuing to grow our existing programs, on the events front, in addition to holding 2 Discovery Summits and several workshops in the US, tens of speaker sessions online, we held several workshops in Japan, Finland, and Italy. We also sponsored several major conferences: HICSS 2018, and the HSSE track at AHFE 2019. On the publication front, in collaboration with Business Expert Press, as of end of 2018, a total of 34 books were published, and additional 12 were in the pipeline. We had another engaging VP election with 4 stellar nominees and significant participation of ISSIP members in the voting process. We added one new university to our Institutional Dues Paying Members. Our individual membership grew by 8%. Volunteers grew by about 10%. This year also saw increased participation by several industry professionals representing institutions newly engaged in ISSIP. Looking ahead, we remain focused on nurturing, enhancing and growing those programs that remain to be of value to our members. We will continue to co-create with our SIGs, Ambassadors, and Chapter in all corners of the world and will continue to look for where ISSIP could collaborate with Standards bodies to influence standards to advance services. RAMA AKKIRAJU ISSIP PRESIDENT (2018) YASSI MOGHADDAM ISSIP EXECUTIVE DIRECTOR
- 4. LEADERSHIP IN 2018 Page 2 Leadership in 2018 Ammar Rayes, Founding President, ISSIP; 202-2013 Distinguished Engineer, Cisco Haluk Demirkan BOD Member, ISSIP; Professor U. of Washington Jim Spohrer BOD Member, Secretary, Treasure, ISSIP; Director Global University Programs, IBM Yassi Moghaddam Executive Director, ISSIP Ralph Badinelli, President, ISSIP, BOD Member, ISSIP; Professor Virginia Tech Sunil Kripalani, BOD Member, ISSIP; SVP Digital Services, UHG-Optum Rx Dr. Yasunori Kimura BOD Member, ISSIP Principal Fellow, Japan Science and Technology Agency (JST) Fellow, Fujitsu Laboratories Ltd. . Rama Akkiraju, President, ISSIP, Distinguished Engineer & Master Inventor, IBM 5 Leadership Team ISSIP 2018 Heather Yurko, VP, ISSIP, Lead Future of work, Cisco
- 5. OVERVIEW Page 3 Overview The International Society of Service Innovation Professionals, ISSIP, is 501 (C) (3) nonprofit organization not affiliated with any political parties or lobbying group. ISSIP funds are strictly used to advance ISSIP objectives to promote service innovation and ARE NOT used for electioneering communications, lobbying, or any other direct or indirect support of political parties or candidates. The organization was founded in 2012 by Cisco, IBM, HP, and several universities with a mission “to promote Service Innovation for our interconnected world”. We help institutions and individual grow and be successful in the global service economy. MISSION Our mission is to promote Service Innovation for our interconnected world. PROGRAMS The main programs through which ISSIP co-creates value for members include: 1) Open AI Programs a. Aggregating Open Data Sets b. Evaluating Open AI services 2) Events (Academic, and industry, conference, workshops, co-marketing, sponsorship) a. Discovery Summits b. Speaker Series - Weekly virtual calls c. Conferences 3) Publications 4) ISSIP Awards 5) Sponsorship 6) Special Interest Groups (SIG) and Community of Interest (COI) presentation (Speaker series, recorded and posted on the ISSIP website) 7) Ambassadors Program 8) ISSIP Innovation Research Program VOLUNTEERS ISSIP programs gets done largely by volunteers as part of their professional development and service activities. Overtime we would like volunteer activities to be better reflected on ISSIP member LinkedIn profiles as well as the ISSIP website, and other social media channels.
- 6. OVERVIEW Page 4 FINANCIALS Sources of Income ISSIP has four sources of income to date: 1. Institutional membership 2. Events Sponsorships 3. Grants 4. Donations Expenses Major Expenses include: 1. Executive Director compensation 2. Conference Sponsorships, Awards, Travel, etc. 3. Website services 4. Accounting services
- 7. STRATEGY COUNCIL Page 5 Strategy Council Strategy Council (SC) was formed with members from Cisco, GE, IBM, JST and other institutional and academic members of ISSIP. The objective of the Strategy Council is to influence the long term strategic direction of ISSIP. In 2018 Heather Yurko continued to serve as the Chair the Council. The SC: q Can have 2 industry or 1 industry, 1 academic representative q All members review the ISSIP Strategic Plan (developed by the ISSIP President), and provide feedback to the Executive Committee. q Strategy Council has a quarterly call within 1 month before the ISSIP Quarterly Board of Directors call. q Seats on the Council: At the end of 2017, SC identified the following as areas of focus for 2018 to accelerate value for industry: • Remote accessibility to Discovery Summits • Combining members of Education + Research and Service Innovation Framework SIGs to create curriculum and certification for People Centered Innovation Matrix (PCIM), • Industry feedback loop, • Discovery Summit playbook, • promoting T-shaped education. Company Seat 1 Seat 2 Cisco Vijay Ponukumati (Cisco) Gerhard Gudergan (University of Aachen) GE Saurabh Thapliyal (GE Digital) PK Agrawal (Northeastern University) IBM Hamid Motahari (IBM) Rama Akkiraju (IBM) JST TBD TBD
- 8. AI PROGRAMS Page 6 AI Programs With AI being a significant enabler of service innovation, In 2018, we kick off two new AI related programs. Open AI datasets cataloging project: Finding suitable data sets to train and experiment with AI services is a huge pain point in advancing the development of AI applications. Most AI projects need good datasets to experiment with for building AI services. ISSIP noted this as a gap in the community’s ability to experiment with AI services. To address this gap, we started an open AI datasets cataloging project. In ISSIP’s open AI datasets catalog, we have pointers to hundreds of AI datasets and these are searchable with keywords. We also made the dataset submission process open, thereby enabling industry, student and academic communities to contribute pointers to their datasets to this catalog. This searchable open AI dataset catalog is now open and available on the ISSIP website. http://www.issip.org/open-data-sets/?. AI Services testing and evaluation framework: Many companies and universities are building and offering AI building block services such as speech-to-text, and text-to-speech, translation, natural language understanding services, etc. Students, academics and industry professionals need a good evaluation framework for testing these AI services on open and fair datasets so that they can evaluate their performance and make appropriate decisions on which vendor/university’s services they may want to use in their projects. Presently, there is no such open testing evaluation framework for testing AI services offered by multiple parties. A good testing and evaluation framework should also select a suitable, open and fair dataset for testing everyone’s services. Noting these requirements, ISSIP initiated and has spearheaded a project in ISSIP with volunteer engineers to develop and release a testing and evaluation framework for AI Services. The testing framework itself is made open source and everyone in the community can use it as-is or add more test cases, more test services and test datasets to it. The vision for this project is to grow to become a trusted open evaluation framework and code to evaluate AI Services offered by various vendors and universities around the world in various languages. This effort is also bringing together fair and open datasets for testing the services. This project so far has tested Sentiment and Speech-to-Text AI Services offered by a couple of vendors and is being expanded to various other services and languages.
- 9. SPECIAL INTEREST GROUPS Page 7 Special Interest Groups A Special Interest Group (SIG) is a unit of ISSIP formed by an institutional member of ISSIP with the desire to pursue significant long-term activity in a specialty of interest to the Society. See Table 1 for summary of the ISSIP SIGs. Table 1 - 2018 ISSIP SIG Accomplishments & Goals for 2019 Special Interest Groups Accomplished as of 2Q 2018 Goals for 2019 Education & Res. (H. Demirkan, J Spohrer) 157, Open data sets: 90, presentations and best student paper awards co-sponsored with IBM at HICSS 2017, and ISSIP-NSF Workshop, March 2017. Number of Programs at HICSS 2018 & 2019. Best student paper award at HICSS 2018 & 2019 U of Washington joining ISSIP , Co-sponsoring HICSS Best Paper Award, and and continuing co-sponsor another conference in 2018. • Plan for badging and Certifications Launched : 10/12 Members 101 Service Inn. Framework (DJ Christman) • Executive Summary + Case-Study Published on the ISSIP Website • HICSS 2018 Workshop Delivered • HICSS 2019 Workshop Delivered • Continued work on BEP book centered around PCIM / SIB. First draft of the book on track for completion by end of Calendar Year • Publication of SIB via BEP • Propose PCIM badging framework Launched : 4/14 Members 42 • Service Design (Daniela Sangiorgi) • Developed Service Design & Empathy Whitepaper • Developed Case studies, and Service Maturity checklist Re-ignite SDN activities – PhD service design students to pitch their research to the industry • Launched : 11/12 • Members: 7 SDN (Casimer Decusatis, Martist U.) On hold Exploring opportunities for tighter collaboration with ISSIP programs Launched : 4/14 Members 10
- 10. SPEAKER SERIES Page 8 Speaker Series The Cognitive Computing Institute Community of Interest driven by IBM became an ISSIP standing speaker series. With leadership from Susan Malaika, CSIG Chair, Senior Technical Staff, Open Tech AI, IBM the SIG restarted Feb 2018, with weekly calls, on Thursdays 7:30-8:00 am US Pacific Time. It held more than 33 calls in 2018 (total of more than 135 recorded calls since inception in 2014): http://cognitive-science.info/community/weekly-update/. Members participation was strong ranging between 20 ~ 120. In addition to globally recognized research faculty, researchers, other companies were invited to participate.
- 11. AMBASSADORS Page 9 Ambassadors ISSIP Ambassadors help represent ISSIP in other professional associations, synergistic conferences, and research centers. ISSIP Ambassadors can propose ISSIP sponsored Student Best Paper awards in the top service-related sessions or conferences of the professional association that they represent. ISSIP Ambassadors also ensure that ISSIP members are aware of and have an opportunity to contribute to the other professional associations conferences, publications, and other service-related activities of the professional association they represent. ISSIP Ambassadors help members develop as T-shaped service innovation professionals, with both depth in their home professional association and breadth across sister professional associations. In 2018 ISSIP Ambassadors co-created a number of workshops and summits including: • HICSS - Haluk Demirkan, HICSS 51 and 52 • AHFE-HSEE – Lou Freund, & Jim Spohrer, AHFE-HSSE 2018 • Naples Forum - Christine Leitner, planning HSSE in Europe • IBM Research, Frontiers of Service, ICServ - Jim Spohrer • NSF, Alexandra Medina Borja, NSF workshop Application • Mayo Clinic, Zami Temesgen, proposed workshop with WHO on AI & Precision medicine • CITRIS – David Lindeman, ISSIP Discovery Summits 2018 & CITRIS Day 2018, Harnessing the AI Revolution. • Society of Servicology, Kazuyoshi Hidaka, MOU signed • Italian Service Science Community, & Universities, Clara Bassano, and Paolo Piciocchi, AHFE-HSEE 2018 Three new Ambassador were appointed in 2018 brining the total of Ambassadors to 35. Below is a list of ISSIP Ambassadors in 2018:
- 12. AMBASSADORS Page 10 Name Ambassador To: 1 Anthony Buccanfuso UIDP 2 Aditya Goshe Service Science Society of Australia 3 Alexandra Medina-Borja National Science Foundation 4 Ammar Rayes IEEE Communication Society American Society of Engineering Education (ASEE) IEEE Computer Society's Design Automation Technical 6 Andy Neely Cambridge Service Alliance 7 Carlos Pignataro The Confernce Board 8 Clara Bassano Italian Service Science Communit 9 Christoph Heitz Swiss Institute of Service Science 10 Christine Leitner Ambassador to CEPA 11 Cristina Mele Ambassadors to Naples Conference and AHFE-HSSE 12 Daniela Sangeorgio ServDes 13 David ING International Society of Systems Sciences 14 Davor Meersman European Cooperation for Science and Technology, COST, 15 Francesco Polese 16 Greg Oxton Consortium for Service Innovaiton 17 Jeffrey Welser, Dr. IEEE 18 Jinwoo Kim Korean Human-Computer Interaction (HCI) Society IIE (Institute of Industrial Engineers) HIMMS (Health Information and Management Systems HFES (Human Factors and Ergonomics Society) 20 Dr. Yuriko Sawatani Society for Serviceology 21 Dundar Kocaoglu ISSIP Ambassador to Portland International Conference on 22 Ed Crowley The Managed Print Services Organization Hawaii International Conference on System UW, Center Business Analytics (CBA) American Computer Association Service Science Management and Engineering, IBM Research Lab, 25 Marietta Baba Ambassador for American Anthropological Association 26 Kaisa Still Finnish Service Alliance 27 Oliver Yu IEEE Technology Management Council, Power and Energy 28 Paolo Pichochi Ambassador to Italian Servcie Science Community 29 Parminder Kocher Cisco Services Technology Innovation Incubation Center 30 Paul Maglio California Service Science 31 Patrick Consorti EIT Digital 32 Ralph Badinelli INFORMS 33 Rick McMaster Ambassador to ACM 34 Roger Maull NEMODE, Servcie Science UK 35 Zami Tememsgen Biomedical Community and Mayo Clinic 5 24 Haluk Demirkan Jim Spohrer 23 19 Louis E. Freund Andrzej Rucinski
- 13. CHAPTERS Page 11 Chapters A chapter is a unit of ISSIP formed to serve a given locality. ISSIP German Chapter (chaired by Niels Feldmann, Researcher at KSRI, and IBM) has been in operation since 2013, The Italian Chapter (led by Professors Carla Bassano, and Paolo Piociocchi) was formed in 2014 and as a result of their work 2 universities became an Academic Members of ISSIP. The Switzerland Chapter was founded in late 2015 by Professor Christoph Heitz, Chapter Chair and is exploring holding Discovery Summits locally. Each chapter has a number of local programs. In 2018, Italian chapter collaborated with ISSIP holding joint workshops at AHFE-HSEE 2018. Also it was decide in 2018 that going forward through the Italian Chapter ISSIP-HSEE HSEE will alternate locations in the US and Italy. The first HSEE in Italy will be part of the Naples Service Forum 2019.
- 14. COMMITTEES Page 12 Committees Name Objectives Chair Members Publications Committee: Oversee all ISSIP subscription publications (whether online or printed) including any proceedings, monographs, newsletters, and journals of record using the ISSIP name. Ralph Badinelli Ammar Rayes Haluk Demirkan Yassi Moghaddam Salvatore Moccia Michele Tomic Conferences Committee Oversee conferences related activities Haluk Demirkan Ammar Rayes Jim Spohrer Yassi Moghaddam Heather Yurko Elections Committee Coordinate and supervise the conduct of elections. Ralph Badinelli (Past President, 2017) Ammar Rayes Jim Spohrer Nominating Committee: Nominate members for elected positions. The immediate Past President is always the Chair of this committee. Ralph Badinelli (Past President, 2017) Ammar Rayes Jim Spohrer Executive Committee Run the day to day operation of ISSIP Rama Akkiraju Ammar Rayes Haluk Demirkan Jim Spohrer Ralph Badinelli Yassi Moghaddam Heather Yurko Sunil Kripalani Education Committee Lead and define criteria for ISSIP certifications and badges, develop BOK, testing and auditing criteria Haluk Demirkan Ralph Badinelli Jim Spohrer Jeff Saperstein Hunter Hastings
- 15. COMMITTEES Page 13 Steve Kwan Membership Committee Membership promotion, local activities and programs of ISSIP, and Increase quantity of both Dues Paying members and Individual members Corben Wall Haluk Demirkan Ralph Badinelli Jim Spohrer Ammar Rayes Yassi Moghaddam Awards Committee Defines the criteria for ISSIP awards and oversees the program. The immediate Past President is always the Chair of this committee. Ralph Badinelli (Past President, 2017) Jeff Welser Monique Morrow Awards Committee Defines the criteria for ISSIP awards and oversees the program. The immediate Past President is always the Chair of this committee. Ralph Badinelli (Past President, 2017) Jim Spohrer Yassi Moghaddam Haluk Demirkan
- 16. EVENTS Page 14 Events DISCOVERY SUMMITS: The ISSIP Discovery Summits, http://www.issip.org/issip-discovery-summit/, are working sessions where industry experts, leading academic researchers, and policy influencers come together to take a deep dive into an intersection of a leading edge technology trend and total user experience, and explore how institutions and individuals can leverage the service innovation opportunities that exists at these intersections. Since 2015 ISSIP has held at least 2 Discovery Summits per year. The following were held in 2018, both in Santa Clara, and San Jose California: • Future of Jobs in the Age of AI, September 27, San Jose State University, Santa Clara, CA, USA - Speakers from IBM, Cisco, Accenture, Google, Santa Clara U., USC. Outcome – BEP Book development underway. • JST-ISSIP- AI Innovation in Healthcare, August 27, IBM Almaden, San Jose, CA, USA We are grateful to our sponsors for these events: San Jose State University Lucas Graduate School of Business, and IBM. CONFERENCES: ISSIP sponsored and held multiple workshops at the following conferences: 1. HICSS-51, Jan 3-6, 2018, Waikolola Village, HI, USA 2. JST Society 5.0, January 23, 24, Tokyo, Japan. 3. The 9th International Conference on Applied Human Factors and Ergonomics -The Human Side of Service Engineering track, July 17-21, Orlando, Fl, USA. 4. University of California, CITRIS and Banatao Institute – Women in Technology. HICSS-51 ISSIP sponsored this event ($2500 sponsorship). Additionally, ISSIP held the following sessions: 1. Human-Centered Digital Transformation & Service Orientation, ½ day workshop 2. Digital Transformation – Research agenda, ½ day workshop 3. Cognitive Computing, ½ day workshop 4. Smart Service Systems mini-track For the second time at HICSS, in partnership with IBM and University of Washington Center for Business Analytics, ISSIP awarded 5 ISSIP-IBM Best Student Paper Awards (a total of $1500).
- 17. EVENTS Page 15 Japan Science and Technology Agency, Innovation workshops for Society 5.0 In partnership with JST, and with speakers from Stanford and SRI, we held a two- day workshop January 24-26, 2018, Tokyo, Japan. AHFE 2018 ISSIP sponsored this event at $1000. • ISSIP members held a number of workshops at this event. University of California, CITRIS and Banatao Institute – Women in Technology 1. ISSIP sponsored this event (at $1000) in support of our commitment to diversity and collaboration with top tier research institutions. This even originally was scheduled for Nov 16,, 2018, but was postponed to March 8, 2019. Finally in Dec 2018, ISSIP submitted an grant application (~ $87k) to NSF for an industry panel workshop to solicit position statements from industry professionals on improvements they like to see in undergraduate university programs.
- 18. PUBLICATIONS Page 16 Publications BOOK SERIES, PARTNERSHIP WITH BUSINESS EXPERT PRESS Collection Title is “Service Systems and Innovations in Business and Society” and can be found at here: http://www.issip.org/learningcenter/booksandcollections/. More information about the series: • Co-founder & Editors: James C. Spohrer & Haluk Demirkan (on April 2011) • Primary readers: professionals, executive development, graduate programs • Discounted prices for ISSIP members • Call for authors ongoing, http://www.issip.org/page_id4114/ A total of 34 books were published by Year End 2018 ( 7 published in 2018). As of end of 2018, 12 more books are in the pipeline. Starting in 2018, we are experimenting with a new value proposition for dues paying institutional members consisting of a 3-prong approach to topic of interest to institutional members: 1) Survey prior to a Discovery Summit 2) followed by a Discovery Summit, 3) a book publication out of the survey + content of the Discovery Summit. One book out of the ISSIP Sept 27 Discovery on Future of jobs and Ai is currently in Progress. REPORTS q ISSIP-NSF Workshop Report: Industry-Academe research partnerships to enable the human-technology frontier for next-generation smarter service systems, April 2, 2018, •
- 19. VOLUNTEERS Page 17 Volunteers ISSIP program get done largely by the hard work of volunteers as part of their professional development and service activities. Volunteers are members of SIGs, COIs, ISSIP Ambassadors, Committee or Chapter members, or work on special projects as part of the ISSIP Open Innovation Coaching Program. Total number of active volunteers by end of 2018 was 88 compared to 72 in 2017. A list of ISSIP volunteers are outlined below. We are grateful to all of these individual for the contributions to ISISIP. Overtime we would like volunteer activities to be better reflected on ISSIP member LinkedIn profiles as well as the ISSIP website, and other social media channels.
- 20. VOLUNTEERS Page 18 Agrawal, PK Northeastern University Allen, Don Cisco Akkiraju, Rama IBM Badinelli, Ralph (BOD, Past President) Virginia Tech Bassano, Clara (Chair Ity Chapter) U of Salerno Boccanfuso, Tony UIDP Christmas, David (Chair SIF SIG) Cisco Ciornei, Sorin Cisco Consorti, Patrick EIT Digital Crittenden, Camille CITRIS Crowston, Kevin Syracuse Correale, Valerie Cisco Decusatis, Casimer (Chair of SDN SIG) Marist Univeristy DeMillo, David Cisco Demirkan, Haluk (BOD) U of Washington Dudekula, Rizwan IBM Feldmann, Niels (Chair German Chapter) KSRI, IBM Fleming, Martin IBM Freund, Lou SJSU Griffith,Terri Santa Clara U. Goshe, Aditya Service Science Society of Australia Gudergan, Gerhard (SIF SIG) Aachen U. Professor Hastings, Hunter CVC Heikenfeld, Hans (SIF SIG) Aachen U. PHD Candidate Heitz, Christoph (Chair ISSIP Swiss Chapter) Prof. at Zurich University of Applied Sciences Hidaka, Kazuyoshi Tokyo Institute of Technology Hiner, Larry WF Equinimity ING, David International Society of Systems Sciences Johansson, Lars (ISSIP Pro Bono Attorney) Lars Johansson Partners LLP Johnston, Brian IBM Kandasamy, Malarvizhi IBM Kass, Alex Accenture Kimura,Yasunori JST Kocher, Parminder Cisco Kohler, Sara Cisco Kripalani, Sunil Cisco Kwan, Stephen SJSU (emeritus) Lee, KY Gachon University Lietner, Christine CEPA Lindeman, David CITRIS Mahajan, Guatam Creating Customer Value Majchrzak, Ann USC Malaika, Susan IBM
- 21. VOLUNTEERS Page 19 Manhaes, Mauricio Professor at SCAD Martha Russell Stanford Medina-Borja, Alexandra NSF Mele, Cristina U. of Napes Megahed, Aly IBM Meskauskiene, Vaida Student, Abo Akademi, Finland Moccia, Salvatore ISSIP NL Editor-in-Chief Motahari, Hamid EY Mutis, Handan Program Manager, ISSIP Neely, Andy Cambridge Oh, Paul University of Las Vegas Peters, Christoph University of Kassle Piciocchi, Paulo U of Salerno Polese, Francesco U of Salerno Ram, Ashwin Google Ram, Preetha Harrisburg University of Science and Technology, Chief Expansion Officier Rayes, Ammar (BOD) Cisco Rucinski, Andrzej U of New Hampshire Russell, Dan Google Russell, Martha Stanford Sangeorgi, Daniela (UE SIG) U of Rome Saperstien, Jeff CVC Group MacLeod, Scott Sawatani, Yuriko SoS Sezgan, Mert EY Shanmugam, Lakshmi IBM Sivakumar, Gandhi IBM Smedlund, Anssi Aalto University Spohrer, Jim IBM Ciornei, Sorin Cisco Srivastava, Pankaj IBM Still, Kaisa VTT Siddike, Abul PhD Candidate,Japan Advanced Institute of Science and Technology, Japan Takashima, Yosuke JST Temesgen, Zami Mayo Clinic Tomic, Michele ISSIP NL Editor Tymann, Nate Cisco Viladas, Xinia SCAD Wall, Corben Cisco Welser, Jeff IBM William, Jutta Google Yin, Jane Fujitsu Yurko, Heather Facebook
- 22. SPONSORSHIPS & AWARDS Page 20 Sponsorships & Awards SPONSORSHIP ISSIP Sponsored the following conferences in 2018: 1. HICSS-51, Jan 3-5, Waikoloa Village, HI, USA ($2500) 2. 9th International Conference on The Human Side of Service Engineering, July 17-21, Los Angeles, CA, USA ($1000) 3. CITRIS and Banatao Institute – Women in Technology 2018, Dec Santa Clara, CA, USA ($1000) AWARDS Best Paper Awards - At HICSS 51, 5 Best Paper Awards were given in 2018 (total of $1500, all of which was sponsored by IBM and University of Washington Center for Business Analytics). ISSIP Excellence In Service Innovation Award was announced at the end of 2017. The winners of the 2018 ISSIP Excellence in Service Innovation Awards were IBM, “Data Analytical Toolset for enterprise IT Service Deals’ Solutioning” for Excellence for Service Innovation with Impact to Business; and University of St. Gallen, Switzerland, and University of Kassel, Germany, “Edu4Inno: An educational service system for generating new services and corresponding business models” for Excellence in Service Innovation with Impact to Society. ISSIP Fellow – At the end of 2018, the ISSIP Unanimously approved that the distinction of Fellow be granted to two distinguished ISSIP members: Dr. Stephen Kwan, Professor Emeritus, San Jose State University, and Dr. Lou Freund, Professor Emeritus, San Jose State University. Previously announced ISSIP Fellows are: Year Name Title 2014 Robert Lusch Professor of Marketing James and Pamela Muzzy Chair in Entrepreneurship Steve Vargo Chair and Professor of Marketing Shidler College Distinguished Professor, University of Hawai‘i at Mānoa
- 23. SPONSORSHIPS & AWARDS Page 21 2013 Mary Jo Bitner Edward M. Carson Chair in Service Marketing Professor and Executive Director Center for Services Leadership
- 24. MEMBERSHIP Page 22 Membership In 2018 Institutional Dues Paying Members were In 2018 the following universities joined as Academic (Bronze) members: Further, we continued to co-create more value with our existing institutional members: q Cisco q IBM q JST q San Jose State University q University of Salerno, Salerno, Italy q University of Naples, Italy q Gachon University, Seoul, Korea q University of Warwick, UK Additionally, University of Washington Center for Business Analytics also joined ISSIP as an Academic Member (Bronze level). Additionally we further engaged Accenture, Fujitsu, Google, and United Healthcare - Optum.
- 25. MEMBERSHIP Page 23 Individual Membership – The diversity and number of individual members continued to grow (see details in Figure 1). At the end of 2018, ISSIP had a total of 1357 individuals in its membership database (an 8% y-o-y net increase). Figure 1 – ISSIP Individual Membership Individual Membership Update Total 12/31/2017 1259 Total 12/31/2018 1357 Growth: 8% Average Addition per Month: ~ 8 2019 ISSIP and/or its affiliates. All rights reserved. 22 Academic/Research Center 31% Company 33% Student 20% Independent 6% SMB 5% Other 5% ISSIP Individual Membership as of Dec 31, 2017 Academic/Research Center 31% Company 33% Student 20% Independent 6% SMB 5% Other 5% ISSIP Individual Membership as of Dec 31, 2018
- 26. FINANCIAL SUMMARY Page 24 Financial Summary Below shows a financial summary of ISSIP financials for the calendar year 2018. A financial history of ISSIP since it was founded in 2012 is shown on pages 25 and 26 1 ( the finacials for 2018 will be added by end of March 2018). In 2018, the IRS Tax forms for tax year 2017 were filed on June 7, 2018. Since the due date was May 15, 2018, an extension was filed on May 5, 2018 (due to an emergency on behalf of our accountant). All the other necessary forms were filed with the IRS, California Secretary of State, and California Department Justice. 1 ISSIP fiscal calendar changed in 2015 to align with the calendar year. Total Cash q Checking+ Saving ~ $112,164 (as of 1/21/2019) 2018 Income ~ $102,715 2018 Major Expenses q Main Operations • Compensation - $60,000 • Web & other IT development – $4800 • Accountant ~ $2000 q Conferences: • Sponsorships and Best Paper Awards ~ $6000 • Travel ~ $2500
- 27. FINANCIAL SUMMARY Page 25 FY 12-13 FY 13-14 FY 14-15 FY15 FY16 FY17 Operating Income Membership dues IBM 60,000.00 $ 30,000.00 $ 65,000.00 $ - $ 30,000.00 $ 30,000.00 $ Cisco1 15,000.00 $ 15,000.00 $ 15,000.00 $ 297.00 $ 10,000.00 $ 30,000.00 $ Cisco2 15,000.00 $ - $ 15,000.00 $ 15,000.00 $ 19,800.00 $ - $ Ciena - $ - $ 9,900.00 $ - $ - $ - $ JST - $ - $ - $ 30,000.00 $ 30,000.00 $ - $ U of Salerno - $ - $ 2,480.00 $ - $ 1,947.53 $ - $ U of Naples - $ - $ - $ - $ - $ - $ SJSU - $ - $ - $ 2,000.00 $ 2,000.00 $ - $ GE 30,000.00 $ - $ U of Warwick - $ 1,980.00 $ Gachon U. - $ 2,000.00 $ Donations 100.00 $ 785.50 $ 2,055.00 $ 161.00 $ 1,913.73 $ 744.45 $ Total Income From Operations 90,100.00 $ 45,785.50 $ 109,435.00 $ 47,458.00 $ 125,661.26 $ 64,724.45 $ 90,100.00 $ 45,785.50 $ 109,435.00 $ 47,458.00 $ 125,661.26 $ 64,724.45 $ Income from Services (conferences & workshops) - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ ICServ - $ - $ - $ 4,150.00 $ - $ - $ Frontiers - $ - $ 49,265.65 $ 178,745.63 $ - $ - $ Discovery Summit - $ - $ - $ 1,000.00 $ - $ - $ T-Summit 550.00 $ - $ HICSS 9,000.00 $ - $ PCIM Workshop to Cisco 9,900.00 $ Total Income form Services - $ - $ 49,265.65 $ 183,895.63 $ 9,550.00 $ 9,900.00 $ - $ - $ - $ 183,895.63 $ 9,550.00 $ - $ Other income (including Income From Grants and Awards) - $ - $ - $ - $ - $ - $ NSF ( workshop March 29-30, 2017) - $ - $ - $ - $ 49,930.00 $ Others 2,328.61 $ - $ Total other Income (Grants and Awards) - $ - $ - $ - $ 2,328.61 $ 49,930.00 $ - $ - $ - $ - $ - $ Total Income 90,100.00 $ 45,785.50 $ 158,700.65 $ 231,353.63 $ 137,539.87 $ 124,554.45 $ - $ - $ - $ 231,353.63 $ 124,554.45 $ Expenses - $ - $ - $ - $ - $ Operating expenses - $ - $ - $ - $ - $ Professional Service wages - $ - $ - $ - $ - $ ED (29,162.00) $ (49,992.00) $ (49,992.00) $ (24,996.00) $ (51,660.00) $ (65,000.00) $ Other 1 - $ - $ - $ - $ - $ - $ Other 2 - $ - $ - $ - $ - $ - $ Total Professional Servcie Wages (29,162.00) $ (49,992.00) $ (49,992.00) $ (24,996.00) $ (51,660.00) $ (65,000.00) $ Other Consulting - $ - $ - $ - $ - $ Legal (5,900.00) $ - $ (550.00) $ - $ - $ Website - $ - $ (2,800.00) $ (2,200.00) $ (5,000.00) $ (5,000.00) $ Accountant (1,828.75) $ (1,925.00) $ Other - $ - $ - $ - $ - $ (405.66) $ Total Other Consulting (5,900.00) $ - $ (3,350.00) $ (2,200.00) $ (6,828.75) $ (7,330.66) $ Total Operating expenses (35,062.00) $ (49,992.00) $ (53,342.00) $ (27,196.00) $ (58,488.75) $ (72,330.66) $ Expenses for ongoing nonprofit Services - $ - $ - $ - $ - $ Conference & Workshops Awards & Sposorship - $ - $ - $ - $ - $ ICServ - $ - $ - $ (179,837.35) $ (3,754.55) $ - $ Frontiers - $ (4,250.00) $ (12,731.59) $ (31,585.19) $ (15,083.00) $ (2,743.40) $ T-Summit - $ - $ (2,000.00) $ - $ - $ - $ HICSS - $ - $ (29,908.65) $ - $ (2,500.00) $ (14,650.00) $ HSSE - $ - $ (2,000.00) $ - $ (2,000.00) $ (2,000.00) $ NSF ( workshop March 29-30, 2017) (50,201.33) $ Others - $ - $ (500.00) $ (2,000.00) $ - $ (1,000.00) $ Total From Conferences & Workshops &Sponsorship - $ (4,250.00) $ (47,140.24) $ (213,422.54) $ (23,337.55) $ (70,594.73) $ (70,594.73) $ Conference travel and other expenses - $ - $ - $ - $ - $ Yassi - $ (4,088.83) $ - $ - $ (6,218.20) $ (4,057.52) $ Lou - $ (2,013.76) $ - $ - $ - $ - $ Haluk - $ (500.00) $ - $ - $ - $ - $ Others - $ Total Awards - $ (6,602.59) $ - $ - $ (6,218.20) $ (4,057.52) $ Total Expenses for ongoing nonprofit Services - $ (10,852.59) $ (47,140.24) $ (213,422.54) $ (29,555.75) $ (74,652.25) $ - $ Marketing and PR - $ - $ - $ - $ - $ Publciations - $ - $ - $ - $ - $ - $ Sponsor Entertainment - $ - $ - $ - $ - $ - $ Advertising - $ - $ - $ - $ - $ - $ Others - $ - $ - $ - $ - $ - $ Total Marketing & PR - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ Investments (Transfer to Savings account) (1,200.00) $ (1,950.00) $ (1,800.00) $ (900.00) $ (1,650.00) $ (1,800.00) $ Miscelleneous (post office, Web hosting,etc.) (120.00) $ (120.00) $ (1,738.33) $ (2,485.25) $ (2,756.97) $ (6,809.67) $ - $ - $ - $ - $ - $ - $ Total Expenses (36,382.00) $ (62,914.59) $ (104,020.57) $ (244,003.79) $ (92,451.47) $ (155,592.58) $ - $ - $ - $ (244,003.79) $ (92,451.47) $ (155,592.58) $ Net Income 53,718.00 $ (17,129.09) $ 54,680.08 $ (12,650.16) $ 45,088.40 $ (31,038.13) $ Income Statement
- 28. FINANCIAL SUMMARY Page 26 Will update financials to reflect FY 2018 by April 30, 2019. Net Income 53,718.00 $ (17,129.09) $ 54,680.08 $ (12,650.16) $ 45,088.40 $ (31,038.13) $ FY 12-13 FY 13-14 FY 14-15 FY15 FY16 FY17 Assets Cash (Savings+Checking) 55,018.27 $ 39,840.07 $ 96,370.30 $ 84,621.67 $ 131,428.86 $ 102,259.83 $ Accounts receivable 0 0 0 0 0 33,500.00 $ Investments Total Assets 55,018.27 $ 39,840.07 $ 96,370.30 $ 84,621.67 $ 131,428.86 $ 135,759.83 $ Liabilities Current Liabilities Accounts Payable - $ - $ - $ - $ - $ - $ Taxes Payable - $ - $ - $ - $ - $ - $ Short term notes Payable - $ - $ - $ - $ - $ - $ Total Current Liabilties - $ - $ - $ - $ - $ - $ Long Term Liabilities Business line of credit - $ - $ - $ - $ - $ - $ Loans - $ - $ - $ - $ - $ - $ Total Long-term Liabilties - $ - $ - $ - $ - $ - $ Totla Liablilites - $ - $ - $ - $ - $ - $ Net Worth 55,018.27 $ 39,840.07 $ 96,370.30 $ 84,621.67 $ 131,428.86 $ 135,759.83 $ Cash Flows Net Income 53,718.00 $ (17,129.09) $ 54,680.08 $ (12,650.16) $ 45,088.40 $ (31,038.13) $ Depreciation Expense - $ - $ - $ - $ - $ - $ Net Change in Accounts Receivables - $ - $ - $ - $ - $ 33,500.00 $ Net Change in Accounts Payable - $ - $ - $ - $ - $ - $ Total Adjustment to Operating Income - $ - $ - $ - $ - $ 33,500.00 $ Net Cash from before Investment 53,718.00 $ (17,129.09) $ 54,680.08 $ (12,650.16) $ 45,088.40 $ 2,461.87 $ Cash from Investmnet 1,300.26 $ 1,950.89 $ 1,851.05 $ 900.64 $ 1,718.79 $ 2,019.10 $ Net Cash Flow from Operating activites 55,018.26 $ (15,178.20) $ 56,531.13 $ (11,749.52) $ 46,807.19 $ 4,480.97 $ Cash and Cash Equivalent (beginning) - $ 55,018.26 $ 39,840.06 $ 96,371.19 $ 84,621.67 $ 131,428.86 $ Cash and Cash Equivalent (ending) 55,018.26 $ 39,840.06 $ 96,371.19 $ 84,621.67 $ 131,428.86 $ 135,909.83 $ - $ Check against Bank Statement Checking 53,718.01 $ 36,588.92 $ 91,268.10 $ 78,618.83 $ 123,707.23 $ 92,519.10 $ Savings 1,300.26 $ 3,251.15 $ 5,102.20 $ - $ 7,721.63 $ 9,740.73 $ Total 55,018.27 $ 39,840.07 $ 96,370.30 $ 78,618.83 $ 131,428.86 $ 102,259.83 $ Balance Sheet Cash Flows Statement
- 29. CONTACT INFORMATION Page 27 Contact Information Heather Yurko PRESIDENT YASSI MOGHADDAM Executive Director [email protected] [email protected] Gerhard Gudergan Vice President Jim Spohrer Secretary & Treasurer [email protected] [email protected]
- 30. ORGANIZATION INFORMATION Page 28 Organization Information International Society of Service Innovation Professionals 3561 Homestead Rd., Santa Clara, CA, 95051 [email protected] | www.issip.org