iTel switch | Softswitch platform for global Retail, Wholesale, Calling card & Call shop business

Experience
Service
Provider
2200+
Mobile End
User
85+ Million
Client’s In
78 Countries
Soft Switch &
Billing
2500+
Installation
Bandwidth
Optimizer
5000+
Installation

Grand Testimonial from Miercom
* 10,000 SIP transaction/sec while
using 3% CPU
* 5000 SIP registration/Sec while
using 3.5 CPU usages
* Maximum 14,000 SIP
registrations/Sec
* CPS 625 for mentioned Hardware
Hardware
* Maximum handled call in one
server (Mid Level H/W):
• 15,000 calls without Media
• 5,000 calls with Media

Redundancy
• High availability is achieved by setting a virtual IP
on primary server which over taken by the
secondary server if primary fails
Server
• Disks in each server are configured as RAID 5/1 in
order to provide redundancy
Storage
• NIC cards are bonded together & connected
to Redundant Switch
Network
• 1+1 Redundancy for Switch & Billing
Application
Application

Technical Information
Supported Protocols  Supported Protocols : H.323, SIP (RFC 3261), SIP-I, MSRP, SIP Simple
 Full interoperability between industry standard protocols SIP, H.323
 Tunneling / Proxy Protocols : SIGTRAN, H.248, MEGACO
 Tones : DTMF (RFC 2833)
 Media : RTP, RTCP
 FAX : T.38
 RFC 3863, 3428, 3903, 3515
Codec Support Audio :
 In transparent mode bypasses all standard audio codecs
 In conversation mode: AMR, Broad Voice, iLBC, GSM, G.711 , G.722 , G.722.1,
G.723.1, G.726, G.729, Speex
Video : H.263
Web Server Jakarta, Apache
API Supports all Standard API for 3rd Part integration
SMS SMPP & HTTP
Database Oracle, MySQL & MS-SQL
Platform Linux / Unix based

Efficient Database Structure
Primary
Processor
Secondary
Processor
Failed CDR
Successful
CDR
CDR
CDR
Failed CDR
Backup & Web
Successful CDR
& Web Backup
 Separate Database for Successful and Failed CDR
 Month wise CDR table Management
 Predictive and fast report generation from big data

IP Based Firewall in switch for call Authentication
OTP for 2nd Layer Authentication
Encrypted Password In Database
Role Based Access Control
User wise IP Based Authentication
Auto Expire (After 1st use, After 30 Days and Configurable)
Billing Activity Log Trace
Security Layer

Alarm Systems
System Alert:
 CPU usages, Memory Usages and HDD Usages
 Failure of any System Components
Performance Based Alert :
 Overall system ACD, ASR and PDD
 Route wise ACD,ASR and PDD
Behavior Based Alert :
 Expensive Route
 Unusual Recharge
 Sudden Increase/Decrease Calls for a Destination or Client
 Too many Concurrent Calls from single user.
 Carrier goes offline
 Low Balance Alert

Highlighted Features
Redundant Architecture with Fail Over Support
Quickest Call connectivity
Never Go Negative (NGN)
Supports Prepaid and Postpaid billing
Advanced Routing Tools
Manual and Automated Invoice Generation

Call Simulator
Real time monitoring system
Strong & Dynamic Reporting Tool
Promotion & Discounting Module
Refer a Friend Module

Rate Comparison Module
Rate Plan Conversation tools
Strong Rate Management Tool
Firewall Management (whitelist/Blacklist IP)
Profit Loss Analysis Report
Class 5 Features like Call Transfer, Conference, Call waiting etc.

Carrier wise Proxy& non-Proxy mode selection
Audio Codec Conversion
Real time Call Record and Play to analysis quality
iTel Data Backup
iTel Mobile Top UP
iTel WEB and PC Dialer

Calling Card Service
DID wise IVR Language and Welcome Message
DID Extension Management
DID Forward
Hot Dialing & Speed Dialing
Personal DID Management
Call Back service
DID Rate and Profit Management
Multi Level Situation Based IVR Management
IVR Based Recharge and Registration

Auto Signup
Auto Signup from Website
Auto Signup from Mobile Apps
Country wise or Profile wise Auto Signup
(Configurable)

Comprehensive Rate Management
Future Rate Management
Call Volume Based Discount
Packaging Offer
Time and Day wise Rate Management
FNF Rate Facility
VAT Addition on Rate Plan
Connection Charge, Failed Call duration, Grace Period
Separate Rate Plan for different types of services
(e.g. Voice Call, On Net Call, MTU, SMS).

Payment Mechanism
Support Multiple Online Payment Gateway to Receive Payment from Billing
User
[In App Purchase, Google Pay, PayPal, CashU, Ingenico,
Brain Tree, eProcessing, Skrill etc.]
Support TAX addition for Online Payment
Supports Currency Conversation
Supports Payment from Web and Mobile Dialer
Supports Low Balance Notification and Auto Recharge Mode
User to User Balance Transfer
Supports IVR Based Recharge

Monitoring Tools
Active Call (Summary & Detailed View)
Live call log Monitoring
Detailed SIP Log trace
Detailed Report (Detailed, Summary, Specific View)
Comprehensive Monitoring Graph

Routing Management
Loss Less Routing (LLR)
Least Cost Routing (LCR)
Quality Based LCR Routing
Percentage Based Routing
Quality Based Routing
Time Based Routing
Client wise Separate Routing
Protocol Based Routing

Instant Wholesale Module
Benefits:
• Less marketing cost but more client
Engagement.
• Less engagement but big Achievement.
• Instant Wholesale Instant Payment
• No more waiting for billing cycle
• No more invoicing hasseles
• Valid contact collection

End User Panel
Personal Profile Management
History of Voice Call, Recharge, Mobile TOP UP, Balance Transfer
Buy Credit & Auto Recharge Functionality
Balance and Credit info
Different Service wise Rate Information
Voice Package Management
DID Purchase & Management
Refer A Friend

CDR info & Mediation
 System supports dual mode mediation system
• Store in Native Database.
• Store and Forward CDR file
 System support Push Pull Method
 Generate CDR’s or EDR’s with “A” party MSISDN, “B” Party MSISDN ,
duration, unique reference etc.
 Configurable CDR file Generation
• Number of CDR
• File Size
• Rotation Time

Advanced User Signup
With the help of this Module from Dialer and Web
Admin can offer Instant Signup.
Separate country wise Rate Plan, Batch, Currency, IVR
and Parent Assignment
Easy way to distribute Business Under Reseller or
Agent to make sure Best end user Service

Invoicing
 Invoice Customization
 Auto & Manual Invoice Generation
 Invoice generation in .CSV and PDF
 Mail and SMS Notification
 Invoice Configuration
 Client-wise
 Daily or weekly or Monthly
 Specific date and time Zone
Wise
 Due Date Management
 Single Invoice for multiple services
(Voice, MTU, SMS etc.)

Monitoring Tools
 Real time Report on Active call , Live call logs & SIP Log trace
 Generate Monitoring Reports based on:
• Origination/ Termination Destination wise
• Origination/ Termination Client wise
―Detailed (Successful, Failed Authentication Failed)
―Summary (Hourly, Daily, Monthly)
―Specific Search (Callee and Called Number, Duration based, Disconnect
Cause Code)
―ACD/ASR/PDD Wise Report
 Comprehensive Monitoring Reports as Graphs
• Time wise
• Client Wise
• Hourly, Daily, Monthly wise

Agent/Commission Based
 Commission Base reseller or Agent is one of the new Ideas in the VoIP business. The main objective
of this module is to promote Admin business with the help of individuals who will be an Agent to
the Admin. Agent will buy credit from the Admin and will distribute his balance among those pins
whose parent is only Admin.
 Unlimited Agent facility

VoIP Client Panel
 User Profile Management
 Keeps History of
• Call
• Recharge
• Mobile Top Up
• Balance Transfer
 Auto Recharge Functionality
 Balance and Credit info
 Different Rating Info
 DID Purchase & Management
 Refer A Friend
 Voice Package Management
 Online Payment Facility
• By Credit or Debit Card
• By Voucher Card

Additional Mobile VoIP Service
 App to App Call
 Instant Messaging
 Mobile TOP UP
 Video Call
 Share file, video, picture, voice
record.
 Refer A friend
 IM Broadcast from Admin

Support & R&D
Expertise
An experienced support & R&D team which
contain190+ Engineers
Geographical locations:
Bangladesh & India
24x7 Support on Email, Ticket and Phone
On Site Support based on Requirement
Dedicated Account Manager for specific Zone
Support team can speak Multiple Languages

International Events Participation

iTel switch | Softswitch platform for global Retail, Wholesale, Calling card & Call shop business

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iTel switch | Softswitch platform for global Retail, Wholesale, Calling card & Call shop business