Ivanti Cloud and Solving User Experience Problems
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The Ivanti Cloud conference from April 29 to May 2, 2019, focused on technical training and highlighted solutions for enhancing user experience through various Ivanti products. Key issues were addressed, such as hardware procurement, security risks with user privileges, slow login times, and license compliance, along with demonstrations of product capabilities for resolving these challenges. Attendees were encouraged to engage with product experts and explore Ivanti Cloud's functionalities available throughout 2019.
Ivanti Cloud and Solving User Experience Problems
- 1. Ivanti Cloud and Solving User Experience Problems
- 2. Nashville | April 29-May 2, 2019 | Interchange.ivanti.com Engage in Deep-Dive Technical Training Meet One-on-One with Product Experts Gain Product Roadmap Insights Hear from IT Industry Experts Network with Leaders and Peers
- 3. Today’s Presenters from Product Management Andy SwindellsJon Rolls
- 4. What Products Are We Talking About Today? 1. Ivanti Cloud Announced at Interchange Madrid last week https://www.ivanti.com/products/ivanti-cloud Includes Real-time Intelligence, formerly “Pulse” Real-time Intelligence includes the agent from (formerly) AppSense Insight and many of the same reports 2. User Workspace Manager Bundle of multiple products Now includes entitlement to parts of Ivanti Cloud
- 5. User Workspace Management Products Context-aware desktop policy, roam user settings Application whitelist and user privilege control Maximize user density, optimize user experience Access, roam and migrate endpoint file storage Application Control Environment Manager Performance Manager File Director from Jan 1 Insight
- 7. Take ActionProvide InsightDiscover Guiding Principle
- 8. Ivanti Cloud and UWM in Action
- 9. Problem 1: Hardware Procurement “Why do we need this many high- spec servers just to deploy a few published applications? Where are all the resources going?”
- 10. DEMO • The Problem: Badly written applications and old development frameworks consume a lot of CPU and memory • Discover and Provide Insight: Ivanti Cloud Real-time Intelligence • CPU/Memory consumption • Take Action: Ivanti Performance Manager • Thread Throttling • Fair Shares • Ready-made Templates
- 11. Case Study • Florida-based security company • In-house application published through Citrix servers • Moving from physical to virtual servers = reduction in user density • Performance Manager to the rescue! • 2x ROI in hardware savings 38 26 48 0 5 10 15 20 25 30 35 40 45 50 Physical Server Virtual Server Virtual Server with Performance Manager
- 12. Problem 2: Chief Info Security Officer “I’m concerned we have users logging into the system as local administrators. The endpoint security products we put in place are all worthless if users have admin privileges!”
- 13. DEMO • The Problem: Users are often given administrator privilege to ensure old applications work correctly, and so they can configure their desktops without calling the Help Desk. But it’s a huge security risk. • Discover and Provide Insight: Ivanti Cloud Real-time Intelligence • Local Admin logons • Take Action: Ivanti Application Control • Privilege Elevation – apps and Windows controls can be elevated at launch so the user does not need to be an admin • Trusted Ownership and whitelisting – block untrusted activity
- 14. Case Study • LA-headquartered movie studio • Hacked through Windows desktops because users were over-privileged and could install any application • Application Control to the rescue!
- 15. Problem 3: Slow End User Experience “On bad days I have time to get and make a cup of coffee while my desktop logs me in. Why doesn’t my employer provide me with better IT?”
- 16. Group Policies cause Delays. Some orgs have 1000s! Group Policy is taking 16 seconds! Replace with multi-threaded EM actions that take 3 seconds!
- 17. DEMO • The Problem: Slow logons are usually a result of single-threaded logon scripts and many Group Policies used for desktop configuration • Discover and Provide Insight: Ivanti Cloud Real-time Intelligence • Login time breakdown • Take Action: Ivanti Environment Manager • Multiple desktop trigger points to get the user logged on quickly • Multithreaded processing of actions • ADMX import, full Group Policy Import to follow
- 18. https://www.ivanti.com/customers/autotrader “Before we deployed Ivanti, we were nearing 1,000 group policies for our old Active Directory domain. The logon scripts were about 2,500 lines.”
- 19. Problem 4: License Compliance Officer “I’m worried we have people using unlicensed software, or that apps are being used by employees that we have not licensed.”
- 20. DEMO • The Problem: Users install apps without authorization, or buy licenses through “Shadow IT”. Many apps now install into the user profile so they don’t require admin privilege • Discover and Provide Insight: Ivanti Cloud Real-time Intelligence • Basic: App usage, search for apps by user, by process name • Advanced: look at Ivanti License Optimizer https://www.ivanti.com/products/license-optimizer • Take Action: Ivanti Application Control • Restrict app usage by user or by device, even by thin client device • Restrict users from installing apps
- 21. Real World Example • Most app whitelisting solutions only restrict usage based on where the app is executed. In a virtual desktop or published application that’s the host, not the endpoint • Apps licensed by device are licensed by the endpoint, which is a thin client or a remote display
- 22. How Do I Get All This?
- 23. Evaluating and Purchasing • All Interchange attendees are eligible for Ivanti Cloud for rest of 2019! • Ivanti Cloud is available standalone – sign up for a trial at https://www.ivanti.com/products/ivanti-cloud • Insight and User Workspace Manager (bundle) customers will be entitled to some of the functionality of Ivanti Cloud – more details to follow in Q2 • Endpoint Manager and other endpoint products will also come with some level of Ivanti Cloud functionality – more info in Q2
- 24. Nashville | April 29-May 2, 2019 | Interchange.ivanti.com Engage in Deep-Dive Technical Training Meet One-on-One with Product Experts Gain Product Roadmap Insights Hear from IT Industry Experts Network with Leaders and Peers
- 25. More Information • www.ivanti.com • Visit the User Workspace Community • https://community.ivanti.com/community/all-products/user-workspace-management • Please vote for Product Ideas • Take the UX surveys and design the next release • Talk to your account rep or reseller/partner
- 26. Thank You!
Editor's Notes
- #3: 1- Engage in Deep-Dive Technical Training 2- Meet One-on-One with Product Experts 3- Gain Product Roadmap Insights 4- Hear from IT Industry Experts- Keynotes 5- Network with Leaders and Peers
- #4: OLLIE
- #25: 1- Engage in Deep-Dive Technical Training 2- Meet One-on-One with Product Experts 3- Gain Product Roadmap Insights 4- Hear from IT Industry Experts- Keynotes 5- Network with Leaders and Peers