Jennifer Richmond, DVM- Resume
- 1. Page 1 of 2 Jennifer Richmond, DVM 54367 Amber Drive, Macomb, MI 48042 231.633.1650 [email protected] Professional Profile Experienced veterinarian skilled in medical best practices, hospital leadership development, effective training, human resources, and multi-unit management. Accomplished mentor veterinarian; possess extensive medical and soft tissue surgical skills and able to support and train other veterinarians to safely and accurately complete most surgical procedures. Business savvy; superior income generation and efficient staff utilization. Proficient at managing heavy daily patient volume including advanced diagnostic works-ups, surgery, and preventive care. Exceptional client communication, compliance, and retention. Advanced formal leadership training Experience Medical Director Banfield Pet Hospital Michigan 2010-Present Provide professional and effective medical leadership and management to 16+ veterinary hospitals; direct supervisor to 20+ veterinarians across the state. Strategically recruit, hire, train, mentor, coach, and retain veterinary doctors to support business goals at the hospital, market, region, and practice level. Facilitate side-by-side coaching and professional development in the areas of medical and surgical skills, preventive care, associate engagement, and client experience. Commit to and support medical teams in exceeding measurable practice goal; support business goals and hold teams accountable through effective communication, encouragement, and recognition. Conduct formal reviews of each doctor on an annual basis; address and correct any issues affecting quality of medicine. Cultivate a principled culture within each hospital and the market through exemplary leadership. Associate Veterinarian Northwood Animal Hospital Grawn, MI 2009-2010 Successfully fulfilled the role of the hospital’s primary general practitioner. Grew the practice income and patient base via large client following and excellent client retention. Spear-headed and obtained AAHA certification of the hospital. Advanced personal skills in challenging medical and surgical cases. Expanded the hospital’s inventory of effective pharmaceuticals. Cultivated client relation ideas such as educational seminars, hospital open house, and providing
- 2. 231.633.1650 [email protected] Jennifer Richmond, DVM Page 2 of 2 sample dental kits. Served as manager and mentor to staff by inviting questions and encouraging personal growth and professional development. Associate Veterinarian Cherry Bend Animal Hospital Traverse City, MI 1995-2009 Assumed role of senior veterinarian of four doctor practice while the owner fulfilled important obligations affiliated with organizations such as AAHA and the AVMA, including his term as AAHA president. Developed and advanced medical and surgical skills in a state-of-the-art, AAHA certified hospital with demanding case load. Learned and honed skills to communicate clearly and compassionately to achieve goal of exceptional patient care, excellent client compliance and overall client retention. Served as mentor to several newly hired associated veterinarians and veterinary technician students. Initiated client education seminars facilitated by the hospital. Orchestrated events to further client relations such as a client appreciation dinner. Career Day speaker at local schools and college. Lecturer to local business groups about the veterinary profession. Routinely attended yearly national continuing education seminars including NVMA, AAHA, Western States, ACVIM, as well as local NMVMA meetings. Education Doctor of Veterinary Medicine Bachelor of Science, Veterinary Medicine Michigan State University Michigan State University 1995 1993 Professional Affiliations Member, American Veterinary Medical Association Member, American Animal Hospital Association Member, Michigan Veterinary Medical Association Member, Northern Michigan Veterinary Medical Association