Jerrica Nguyen Resume
- 1. Jerrica Nguyen 1939 East Mile Road Springfield, Ohio 45503 | Email: [email protected] | C: 937-284-0292 ____________________________________________________________________________________________________________ SUMMARY Dedicated and focused administrative assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. CORE STRENGTHS • Microsoft Office proficiency • Microsoft Outlook • Microsoft PowerPoint • Excel Spreadsheets • Strong interpersonal skills • Strong organizational skills • Meticulous attention to detail • Results-oriented • Self-directed • Staff motivation • Professional and mature • Resourceful • Dedicated team player • Personnel records maintained • Customer service-oriented • Multi-line phone proficiency • Filing and data archiving • Maintain strict confidentiality • HIPPA compliance • Medical terminology • Patient charting PERSONAL ATTRIBUTES Cash handling, Professional and friendly, Careful and active listener, Strong public speaker, Multi- tasking, 10-Key, Client Relations, Computer Proficiency, Coordination, Creative Problem Solving, Critical Thinking, Customer Needs Assessment, Customer Service, Data Collection, Data Entry, Documentation, Email, Speaking, Spreadsheets, Telephone Skills, Time Management 1 | P a g e
- 2. EXPERIENCE Customer Service Representative, 11/14-Present Mariner Finance- Springfield, Ohio • Cashier functions • Accountable for accurate maintenance of cash drawer • Conducts loan interview • Demonstrate product knowledge • Initiates and facilitates the sale of full range financial services • Using suggestive selling techniques to increase sales • Assisting customers in selecting the best insurance coverage to fit their needs • Executing marketing initiatives • Offer ideas to management for increase marketing and customer satisfaction • Addressed website inquiries, converting current customers into renewal customers. • Organized weekly sales reports to track product success. • Developed highly empathetic client relationships and earned reputation for exceeding goals. • Cross-trained and provided back-up for other customer service representatives when needed. • Communicated regularly with management regarding portfolio performance and new loan transaction quality. • Analyzed financial information obtained from clients to determine strategies for meeting clients' financial objectives. • Reviewed clients' accounts and results regularly to determine whether life changes, economic developments or financial performance indicated a need for plan revision. • Determined the prices at which securities should be syndicated and offered to the public. • Acquired 180 new clients in the past year, with total investment portfolio value of $300,000. • Monitored risk accounts on a weekly, monthly, quarterly and annual basis. • Received superior customer service satisfaction scores for 4 consecutive quarters. • Maintained confidentiality of bank records and client information • Customer Care Specialist, 06/13-11/14 2 | P a g e
- 3. Assurant Specialty Properties –Springfield, Ohio • Collected customer feedback and made process changes to exceed customer satisfaction goals. • Made reasonable procedure exceptions to accommodate unusual customer requests. • Addressed customer service inquiries in a timely and accurate fashion. • Developed effective relationships with all call center departments through clear communication. • Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. • Built customer loyalty by placing follow-up calls for customers who reported product issues. • Formulated and enforced Service Center policies, procedures and quality assurance measures. • Trained staff on how to improve customer interactions. • Developed process improvements to enhance efficiency and effectiveness of inter-department call center operations. • Properly directed inbound calls in phone queues to improve call flow. Emergency Room Unit Secretary, 05/2011 – 06/13 Springfield Regional Medical Center – Springfield , Ohio • Obtained information by contacting appropriate personnel or patients. • Typed medical orders for procedures and laboratory tests. • Consolidated diverse medical records. • Maintained complete confidentiality in accordance with organization and legal requirements. • Kept department clean, organized and professional. • Maintained 100% compliance with all hospital and government regulations. Auditor, 10/2009 -05/2011 Tech II – Springfield, Ohio 3 | P a g e
- 4. • Developed production tracking and quality control systems, analyzing production, quality control, maintenance and other operational reports, to detect production problems. • Read work orders or received oral instructions to determine work assignments and material and equipment needs. Properly utilized warehouse equipment and tools to increase productivity, efficiency, and safety. • Ensured that all health and safety guidelines were followed. Inspected finished products for quality and adherence to customer specifications. • Monitored process units and quality control testing performance for plant processes. • Closely inspected equipment for safety problems, leaks and wear and tear. • Reviewed the daily computer log and reported any inaccuracies in the process board. • Communicated effectively with operators and supervisors on a technical level. • Performed quality control tests on lab equipment and lab analyses. • Interpreted results of process control analysis and made adjustments to optimize plant performance. Nurses Aide, 09/2008 -10/2009 Sterling House of Urbana – Urbana , Ohio • Assisted patients with healing and recovery after surgery. • Observed and documented patient status and reported patient complaints to the case manager. • Completed and submitted clinical documentation in accordance with agency guidelines. • Assisted with adequate nutrition and fluid intake. • Planned, prepared and served meals and snacks according to prescribed diets. • Directed patients in prescribed range of motion exercises and in the use of braces or artificial limbs. • Cleaned and organized patients’ living quarters. • Assisted with transferring residents in and out of wheelchairs and adaptive equipment. • Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs. • Documented resident records on daily flow sheets. • Exhibited compassionate care and communication with regard to issues of death and dying. 4 | P a g e
- 5. • Promoted personal and co-worker safety. • Maintained patient privacy and confidential patient information • Ensured HIPAA compliance. Nurses Aide, 08/2007 -09/2008 Ridgewood Extendicare – Springfield, Ohio • Maintained a clean, orderly and well-stocked environment. • Promoted continuity of care by accurately and completely communicating to other caregivers the status of patients for which care is provided. • Comforted patients and provided them with reassurance and encouragement. • Administered simple range of motion exercises. • Assisted with ADLs. • Documented resident records on daily flow sheets. • Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs. • Tended to patients with chronic illnesses. • Provided necessary supplies, support and assistance to medical staff and patients for unit specific procedures. • Provided personal nursing care in pre- and post-operative situations. • Performed routine tests such as urine dip stick, vision and hearing tests. Cashier/Food prep, 06/2005 -09/2007 Dairy Queen – Springfield, Ohio • Maintained work area in clean and neat manner. • Greeted customers promptly and responded to questions. • Took necessary steps to meet customer needs and effectively resolve food or service issues. • Served fresh, hot food with a smile in a timely manner. • Communicated clearly and positively with co-workers and management. • Served orders to customers at windows, counters and tables. • Quickly and efficiently processed payments and made accurate change. • Carefully maintained sanitation, health and safety standards in all work areas. • Followed all established restaurant practices and procedures. • Assisted management with monthly inventory control and weekly stock ordering. 5 | P a g e
- 6. Education • 2007 Shawnee High School – Springfield, Ohio, Clark - High School Diploma; General Course of Study • 2007 Clark-County JVS – Springfield , Ohio, Clark 6 | P a g e
- 7. Education • 2007 Shawnee High School – Springfield, Ohio, Clark - High School Diploma; General Course of Study • 2007 Clark-County JVS – Springfield , Ohio, Clark 6 | P a g e