This document discusses how information and communications technology (ICT) can act as a change agent for higher education. It outlines how the role of universities is changing to focus on developing 21st century skills in students. ICT is driving a paradigm shift from an instructional model to a learning model that is more student-centered. While ICT has potential benefits, its effective use requires organizational changes, investments in training, and addressing issues around access and support. ICT alone will not transform higher education - it must be integrated into an educational system focused on knowledge production rather than knowledge adoption.