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JUST DO IT.
EFFECTIVE BRANDING &
    SOCIAL MEDIA
     STRATEGIES



 Alison Eldridge, Information Specialist
 Washington State GEAR UP & College Access Challenge
 Grant
Who We Are.
Washington State GEAR UP and the
 Washington College Access Challenge
 Grant are federally funded college access
 programs administered by the Higher
 Education Coordinating Board.
Presentation Overview
   Brand Identity
     What is it?
     Why does it matter?

     How do I do it?

   Social Media
     What is it?
     Why does it matter?

     How do I do it?

   Takeaways
Section I: Brand Identity
What is a Brand?


 A brand is a collection of perceptions
 in the mind of the consumer.
Attitude branding is the choice to
represent a larger feeling, which is not
necessarily connected with the product
or consumption of the product at all.
Marketing labeled as attitude branding
include that of Nike, Starbucks, The Body
Shop, and Apple.
What is Brand Identity?

  The outward expression of a brand—
 including its name, trademark,
 communications, and visual
 appearance— is brand identity.
Why Does it Matter?

       "A great brand raises the
       bar—it adds a greater sense
       of purpose to the
       experience, whether it's the
       challenge to do your best in
       sports and fitness, or the
       affirmation that the cup of
       coffee you're drinking really
       matters."
                       Howard Schultz (president, CEO and chairman of
       Starbucks)
Your Brand Tells Your Story.

 Who are you?
 What do you do?

 What are your goals?

 What do you stand for?
Brand Attributes
   Brand attributes are the functional and
    emotional associations assigned to a brand by
    its constituents. Brand attributes can be either
    negative or positive, and can have different
    degrees of relevance and importance to
    different customer segments, markets, and
    cultures.
   Brand attributes are the basic elements for
    establishing a brand identity.
Identify Existing Materials
   Logo
   Brochures
   Posters/flyers
   Newsletters/e-newsletters
   Website
   Research reports
   Strategic plan
Our Logos
Our Publications
Other Materials
Identify Existing Brand
   Tagline.
   Key messages.
   Fonts.
   Color scheme.
   Brand guidelines.
Tagline

   An easily recognizable and
    memorable phrase which often
    accompanies a brand name in
    marketing communications programs.
    The brand slogan and tagline helps
    customers to remember the brand
    and reinforces mental associations.
Top 10 Taglines of the 20th
Century
1.    Diamonds are forever.
2.    Just do it.
3.    The pause that refreshes.
4.    Tastes great, less filling.
5.    We try harder.
6.    Good to the last drop.
7.    Breakfast of champions.
8.    Does she ... or doesn't she?
9.    When it rains it pours.
10.   Where's the beef?
Our Tagline


College: My dream. My plan.
Key Messages…

    Are the main points you want your
    audience(s) to take away from every
    interaction with your program. They:
   Should vary by audience.
   Should be concise.
   Should be conveyed in all materials.
Key Messages:
               Students
 You   can go to college.
 A postsecondary degree gives you more choices,
  more opportunities, and more control over your
  future.
 Continuing your education is exciting and
  rewarding.
 It is never too soon to get ready for college.
 Having a plan to prepare, apply for, and enter
  postsecondary education is just as important as
  good grades, high test scores and extracurricular
  activities.
 There are adults in your school and community
  who care about your future and can help you
Key Messages:
               Parents
 Your  student can continue their education
  after high school.
 It’s ok if you don’t know where to begin.

 It’s ok to ask for help in preparing your child
  for postsecondary opportunities.
 GEAR UP staff want to help your child create
  a plan to prepare for, enroll in, and succeed in
  postsecondary programs.
Key Messages:
               Public
 Every  student can, and should, continue their
  education beyond high school.
 Parents want the best education available for
  their children.
 Parents who have not attended college may need
  your help to make college a reality for their
  student.
 Most students and parents don’t know where to
  begin. This is one of the biggest obstacles that
  keeps students from completing their
  postsecondary education.
Our Brand Attributes

 Energetic
 Knowledgeable

 Supportive

 Invested

 Understanding

 Diverse

 Fun
Mission

Mission or Purpose is an exact
description of what your program
does. It is the definition of why your
program exists. Each staff member of
your organization should be able to
verbally express this mission.
Who are you?

 Washington State GEAR UP is a
federally funded program designed to
increase awareness and access to
postsecondary educational
opportunities for students from low-
income and/or minority backgrounds.
What Do You Do?
 We   increase the number of students from low-
  income and minority families who prepare for
  and enroll in postsecondary education.
 We provide direct early intervention services
  to students in high-need communities.
 We provide financial literacy and aid
  information to students and parents.
What Is Your Goal?

All Washington students are
academically and financially prepared
to enter and complete postsecondary
education.
What Do You Stand
               For?
 We  focus on students who are underserved and
  underrepresented when planning for
  postsecondary education.
 We believe that students who start early have a
  better chance of entering postsecondary
  programs and completing their degrees.
 We believe that personal relationships fuel a
  student’s desire to pursue education after high
  school and are just as important as good grades
  and financial resources.
How Do I Build My Brand?

Achievable objectives for your brand:
 Delivers the message clearly.

 Confirms your credibility.

 Connects with your audiences
  emotionally.
 Motivates your audiences to do

  something.
Brand Building in Action




   Video available at
Using Social Media
Effectively
What is Social Media?
   A broad term used to define website and web
    applications where you have social
    interactions around a media form (text,
    images, audio, video, or any combination of
    them). Examples of social media include
    blogs, online forums, social networks,
    Wikipedia and so on.


                         Source: http://www.dailyblogtips.com/the-bloggers-glossary/
Quiz Time!


Facebo          MySpac          LinkedIn           YouTub          Twitter
ok              e                                  e




Google +       StumbleUpon          Flickr        Foursquar      Delicious
                                                  e




         Instagram       Pinteres            Wikipedia        Tumblr
                         t
Why Does it Matter?




        http://www.youtube.com/watch?v=3SuNx0UrnE
        o
Social Media Can Help You:
   Build awareness.
   Develop and strengthen relationships with
    partners, constituents, policy-makers, and
    influencers.
   Better understand your constituents.
   Improve customer service.
   Identify new ideas, trends, and best practices.
   Increase web site traffic.
   Improve search engine rankings.
Where Do I Start?
   Identify your social media audience(s).
   Choose the appropriate channel/site for your
    message.
   Set-up your accounts.
   Listen.
   Engage.
Social Media
                Audience
   Students
   Parents
   School personnel
   Policy-makers
   Partners & community members
   General public
Choose Your
Channel
And then…
 Listen to the folks you follow.
 Learn the lingo.

 Learn the etiquette.

 Participate in conversations.

 Start Tweeting!
Cultivate a Following
       Congressman Fattah
       US Dept. of Ed staff
       Radio reporters
       Seattle PI reporter
       Lumina Foundation
       Gates Foundation
       USA Today
Spread Your
                              Message
Follow the 60-30-10 rule:
 That’s 60% retweets and pointers to promote
  items from other users or sites, 30% conversation
  and responses, 10% announcements and events.
  If all you ever talk about is you, no one is going to
  pay attention after a while.

Have one regular, daily tweet
 Consider sharing a “Photo of the Day” or “Tip of
 the Day.” It gives you a chance to link back to your
 website or blog.

 Source: http://www.socialbrite.org/2011/10/03/24-best-practices-for-nonprofits-using-twitter/
Just do it slideshare
Make it Easy
   Find tool that help you manage your social
    media presence.
   Create a social media strategy and stick to it.
   Develop a content plan so you’re never at a
    loss for words.
   Link everything together to promote all of your
    social & traditional media & information
    channels.
   Evolve with technology.
Resources
   www.mashable.com
   www.stumbleupon.com
   www.delicious.com
   www.brandingstrategyinsider.com
   www.brandingserved.com
   www.entrepreneur.com/marketing/branding/ind
    ex.html
   www.flowtown.com
Ask Me
Alison Eldridge
Information Specialist
Washington State GEAR UP
alisone@hecb.wa.gov
www.gearup.wa.gov
www.facebook.com/gearupwa
@gearupwa
www.delicious.com/alison_at_gearup

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Just do it slideshare

  • 1. JUST DO IT. EFFECTIVE BRANDING & SOCIAL MEDIA STRATEGIES Alison Eldridge, Information Specialist Washington State GEAR UP & College Access Challenge Grant
  • 2. Who We Are. Washington State GEAR UP and the Washington College Access Challenge Grant are federally funded college access programs administered by the Higher Education Coordinating Board.
  • 3. Presentation Overview  Brand Identity  What is it?  Why does it matter?  How do I do it?  Social Media  What is it?  Why does it matter?  How do I do it?  Takeaways
  • 4. Section I: Brand Identity
  • 5. What is a Brand? A brand is a collection of perceptions in the mind of the consumer.
  • 6. Attitude branding is the choice to represent a larger feeling, which is not necessarily connected with the product or consumption of the product at all. Marketing labeled as attitude branding include that of Nike, Starbucks, The Body Shop, and Apple.
  • 7. What is Brand Identity? The outward expression of a brand— including its name, trademark, communications, and visual appearance— is brand identity.
  • 8. Why Does it Matter? "A great brand raises the bar—it adds a greater sense of purpose to the experience, whether it's the challenge to do your best in sports and fitness, or the affirmation that the cup of coffee you're drinking really matters." Howard Schultz (president, CEO and chairman of Starbucks)
  • 9. Your Brand Tells Your Story.  Who are you?  What do you do?  What are your goals?  What do you stand for?
  • 10. Brand Attributes  Brand attributes are the functional and emotional associations assigned to a brand by its constituents. Brand attributes can be either negative or positive, and can have different degrees of relevance and importance to different customer segments, markets, and cultures.  Brand attributes are the basic elements for establishing a brand identity.
  • 11. Identify Existing Materials  Logo  Brochures  Posters/flyers  Newsletters/e-newsletters  Website  Research reports  Strategic plan
  • 15. Identify Existing Brand  Tagline.  Key messages.  Fonts.  Color scheme.  Brand guidelines.
  • 16. Tagline  An easily recognizable and memorable phrase which often accompanies a brand name in marketing communications programs. The brand slogan and tagline helps customers to remember the brand and reinforces mental associations.
  • 17. Top 10 Taglines of the 20th Century 1. Diamonds are forever. 2. Just do it. 3. The pause that refreshes. 4. Tastes great, less filling. 5. We try harder. 6. Good to the last drop. 7. Breakfast of champions. 8. Does she ... or doesn't she? 9. When it rains it pours. 10. Where's the beef?
  • 18. Our Tagline College: My dream. My plan.
  • 19. Key Messages… Are the main points you want your audience(s) to take away from every interaction with your program. They:  Should vary by audience.  Should be concise.  Should be conveyed in all materials.
  • 20. Key Messages: Students  You can go to college.  A postsecondary degree gives you more choices, more opportunities, and more control over your future.  Continuing your education is exciting and rewarding.  It is never too soon to get ready for college.  Having a plan to prepare, apply for, and enter postsecondary education is just as important as good grades, high test scores and extracurricular activities.  There are adults in your school and community who care about your future and can help you
  • 21. Key Messages: Parents  Your student can continue their education after high school.  It’s ok if you don’t know where to begin.  It’s ok to ask for help in preparing your child for postsecondary opportunities.  GEAR UP staff want to help your child create a plan to prepare for, enroll in, and succeed in postsecondary programs.
  • 22. Key Messages: Public  Every student can, and should, continue their education beyond high school.  Parents want the best education available for their children.  Parents who have not attended college may need your help to make college a reality for their student.  Most students and parents don’t know where to begin. This is one of the biggest obstacles that keeps students from completing their postsecondary education.
  • 23. Our Brand Attributes  Energetic  Knowledgeable  Supportive  Invested  Understanding  Diverse  Fun
  • 24. Mission Mission or Purpose is an exact description of what your program does. It is the definition of why your program exists. Each staff member of your organization should be able to verbally express this mission.
  • 25. Who are you? Washington State GEAR UP is a federally funded program designed to increase awareness and access to postsecondary educational opportunities for students from low- income and/or minority backgrounds.
  • 26. What Do You Do?  We increase the number of students from low- income and minority families who prepare for and enroll in postsecondary education.  We provide direct early intervention services to students in high-need communities.  We provide financial literacy and aid information to students and parents.
  • 27. What Is Your Goal? All Washington students are academically and financially prepared to enter and complete postsecondary education.
  • 28. What Do You Stand For?  We focus on students who are underserved and underrepresented when planning for postsecondary education.  We believe that students who start early have a better chance of entering postsecondary programs and completing their degrees.  We believe that personal relationships fuel a student’s desire to pursue education after high school and are just as important as good grades and financial resources.
  • 29. How Do I Build My Brand? Achievable objectives for your brand:  Delivers the message clearly.  Confirms your credibility.  Connects with your audiences emotionally.  Motivates your audiences to do something.
  • 30. Brand Building in Action Video available at
  • 32. What is Social Media?  A broad term used to define website and web applications where you have social interactions around a media form (text, images, audio, video, or any combination of them). Examples of social media include blogs, online forums, social networks, Wikipedia and so on. Source: http://www.dailyblogtips.com/the-bloggers-glossary/
  • 33. Quiz Time! Facebo MySpac LinkedIn YouTub Twitter ok e e Google + StumbleUpon Flickr Foursquar Delicious e Instagram Pinteres Wikipedia Tumblr t
  • 34. Why Does it Matter? http://www.youtube.com/watch?v=3SuNx0UrnE o
  • 35. Social Media Can Help You:  Build awareness.  Develop and strengthen relationships with partners, constituents, policy-makers, and influencers.  Better understand your constituents.  Improve customer service.  Identify new ideas, trends, and best practices.  Increase web site traffic.  Improve search engine rankings.
  • 36. Where Do I Start?  Identify your social media audience(s).  Choose the appropriate channel/site for your message.  Set-up your accounts.  Listen.  Engage.
  • 37. Social Media Audience  Students  Parents  School personnel  Policy-makers  Partners & community members  General public
  • 39. And then…  Listen to the folks you follow.  Learn the lingo.  Learn the etiquette.  Participate in conversations.  Start Tweeting!
  • 40. Cultivate a Following  Congressman Fattah  US Dept. of Ed staff  Radio reporters  Seattle PI reporter  Lumina Foundation  Gates Foundation  USA Today
  • 41. Spread Your Message Follow the 60-30-10 rule: That’s 60% retweets and pointers to promote items from other users or sites, 30% conversation and responses, 10% announcements and events. If all you ever talk about is you, no one is going to pay attention after a while. Have one regular, daily tweet Consider sharing a “Photo of the Day” or “Tip of the Day.” It gives you a chance to link back to your website or blog. Source: http://www.socialbrite.org/2011/10/03/24-best-practices-for-nonprofits-using-twitter/
  • 43. Make it Easy  Find tool that help you manage your social media presence.  Create a social media strategy and stick to it.  Develop a content plan so you’re never at a loss for words.  Link everything together to promote all of your social & traditional media & information channels.  Evolve with technology.
  • 44. Resources  www.mashable.com  www.stumbleupon.com  www.delicious.com  www.brandingstrategyinsider.com  www.brandingserved.com  www.entrepreneur.com/marketing/branding/ind ex.html  www.flowtown.com
  • 45. Ask Me Alison Eldridge Information Specialist Washington State GEAR UP [email protected] www.gearup.wa.gov www.facebook.com/gearupwa @gearupwa www.delicious.com/alison_at_gearup

Editor's Notes

  • #6: Brand is the personality that identifies a product, service or company (name, term, sign, symbol, or design, or combination of them) and how it relates to key constituencies: customers, staff, partners, investors etc.Some people distinguish the psychological aspect, brand associations like thoughts, feelings, perceptions, images, experiences, beliefs, attitudes, and so on that become linked to the brand, of a brand from the experiential aspect.
  • #7: The power of brands to communicate a complex message quickly and with emotional impact and the ability of brands to attract media attention, make them ideal tools in the hands of activists.
  • #18: DeBeers 2. Nike 3. Coca-Cola 4. Miller Lite 5. Avis 6. Maxwell House 7. Wheaties 8. Clairol 9. Morton Salt 10. Wendy’sCan anyone think of any famous taglines for social marketing campaigns? Famous Social Campaign Taglines: A Mind is a Terrible Thing to Waste (United Negro College Fund), Be All That You Can Be (US Army), Army of One (US Army), Click It or Ticket.
  • #19: Previous tagline: College: It’s not a dream, it’s a plan. Changed because this tagline is an ownership statement, more compelling.
  • #20: The message is made of the key points you want your audience to take away from each interaction with your program.The best way to make sure you’re conveying the right information for each of your audiences is to make note of the message you intend to deliver to each audience segment.
  • #23: Includes teachers, staff & other school personnel, community members, legistators, etc.
  • #26: Who are you?
  • #28: What are your goals? (vision)
  • #29: Values.
  • #30: To succeed in branding you must understand the needs and wants of your customers and prospects. You do this by integrating your brand strategies through your company at every point of public contact.
  • #31: The video, which was the restaurant chain's first national advertisement in the company's 18-year history, has actually been making waves on the Internet since last August when it first went up on YouTube (more than 4.4 million people have viewed it already).  Now over 6 million after it aired during the Grammy’s in February. In a 2011 Nation’s Restaurant News study, it was found that Chipotle responds to 83% of Facebook posts — more than any other quick-service restaurant. Likewise, about 90% of the company’s activity on Twitter is responding to customers through @-mentions. “We love to have conversations,” says Stupp.
  • #37: Gmail account & link all social media to it. Set-up accounts even on sites you’re not ready to use yet.