Kerala Government Draft Old Age Homes guidelines 2015

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Government of Kerala
Social Justice Department
GUIDELINES
FOR PROTECTION OF LIFE AND PROPERTY OF
SENIOR CITIZENS
HOUSED IN VARIOUS CARE HOMES
IN THE STATE OF KERALA
(D R A F T )
( N O V E M B E R - 2 0 1 5 )

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Draft Prepared by :
1. Sri. K.K.Moni,
Secretary, Orphanage Control Board, Kerala
2. Sri. K. Subramanian,
Assistant Director (Retired), Social Justice Dept., Kerala
3. Sri. K. Krishnamoorthy,
Senior Superintendent, Social Justice Dept., Kerala
4. Fr. George Joshwa,
Member, Orphanage Control Board, Kerala
5. Sri. P. Jayakumar,
Probation Officer, Orphanage Control Board, Kerala
6. Sr. Merin,
Member, Orphanage Control Board, Kerala
Dates of discussions (1). 19. 09. 2015 (2) 20.10.2015 (3) 27.10.2015
(4) 28. 10. 2015 (5) 10.11.2015
Venue of discussions : 1. Office of the Orphanage Control Board,
Thiruvnanthapuram
2. Govt. Guest House, Thycaud,
Thiruvananthapuram.

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C o n t e n t s
1. Chapter I Preliminary
2. Chapter II Registration of Care Homes for Senior citizens
3. Chapter III Admission and Discharge
4. Chapter IV Physical Environment and Accommodation
5. Chapter V Services
6. Chapter VI Protection of Rights
7. Chapter VII Protection of Life and Property
8. Chapter VIIII Additions relating to Pay Homes
9. Chapter IX Inspection, Record keeping and monitoring
10. Specimen of various formats
Form I. Application for permission to establish care home for senior citizens
Form II. Certificate of permission to start care home for senior citizens
Form III. Application for registration of care home for senior citizens
Form IV. Certificate of registration for care homes for senior citizens
Form V. Order of refusal of application for permission to start a care home of
senior citizens

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Chapter I
Preliminary
1. Introduction.
(1) The Maintenance and Welfare of Parents and Senior Citizens Act – 2007 has provided
under section 22 sub section (2) that the government shall prescribe a comprehensive plan of action
for ensuring protection of life and property of senior citizens. And, section 32 has empowered the
state governments to make rules and sub section (2) (f) to make action plan for providing protection
of their life and property. Again, Section 19 (2) of the Act empowers the state government to
prescribe a scheme for management of Old age Homes including standards and various types of
services to be provided by them. Subsequently, Rule 18 (2) of rules made thereunder has
empowered state governments to issue detailed guidelines/orders from time to time for admission
into and management of old age homes.
(2) The State Policy for Senior Citizens – 2013 declared by the government of Kerala vide
G.O. (Ms) 37/2013/SJD dated 6.5.2013 envisaged various measures for care and protection of senior
citizens, including establishment of Old Age Homes both at NGO and public sectors, on charity as
well as payment basis. Para VI (10) of the Policy sets forth among other things that, government
shall prescribe the basic standards required for such Homes.
(3) The Legislature Committee for Senior Citizens 2014-16 in their 4th
report submitted to
government on 2nd
July 2014 has recommended to take suitable measures for welfare and security of
the senior citizens housed in various institutions run by government and NGOs, irrespective of
whether registered under any authority or not. The Report has also required to register the
unregistered ones before the appropriate authority
(4) These guidelines are therefore intended to provide for the protection of life and property
of senior citizens living in various care homes for senior citizens in the state either on charity or on
payment basis, ensuring certain minimum standards for the existing care homes and also for those
which may be established in future.
2. Objectives
The objectives of these guidelines are to achieve these goals, namely,:-
i. To institute a mechanism for registration and regulation of all care homes for
senior citizens in the state.
ii. To fix the eligibility criteria for Non Governmental Organizations to run care
homes for the senior citizens, either on paying or non paying basis.
iii. To ensure certain minimum standards in terms of facilities and quality of
service in all care homes for senior citizens in the state.

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iv. To protect the life, property and other rights of the service using senior
citizens in the various care homes.
v. To monitor and evaluate the activities and services of the institutions/agencies
running care homes for senior citizens
3. Definitions :
a. Accredited NGO
The term „accredited NGO‟ appearing henceforth shall mean, a Non Governmental
Organization having accreditation under the State NGO Policy.
b. Charitable Home
A „charitable home‟ is to mean a care home for housing senior citizens where the service
user is not liable to pay for the stay or services and that the home is run purely on charity principles.
c. Competent authority
Competent authority under these guidelines refers to the Orphanage Control Board or any
other authority that the government may fix from time to time.
d. Indigent person
The term „indigent person‟ appearing in these guidelines refers to a senior citizen who is
not having sufficient means as may be determined by government from time to time to maintain
himself, as is explained under section 19 (2) of the Maintenance and welfare of Parents and Senior
Citizens Act 2007.
e. Infirm person
An „infirm person‟ means a person who is physically weak and or multiple disabled, and
unable to maintain himself though not attained the age of sixty years.
d. Pay Home
A „pay home‟ means a care home for housing senior citizens where the service user has to
pay for the stay and services at such rates fixed by the governing body of the organization/agency
running the home within such rates and terms mutually agreed upon.
e. Senior Citizen
The term „Senior citizen‟ appearing in the forthcoming chapters is to be meant as a person
who has attained the age of 60 years or above, as is defined under section 2 (h) of the Maintenance
and Welfare of Parents and Senior Citizens Act 2007.

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4.. Eligibility to run a Care Home for senior citizens:
The following authorities/agencies/organizations may run care home for senior citizens
adhering to the stipulations laid down in these guidelines:-
a. Government departments, Boards, Corporations, Autonomous Bodies or Public Sector
Undertakings may run care homes for senior citizens by themselves or in association with
accredited Non Governmental Organizations, on charity basis.
(i) they may give priority to make use of their Corporate Social Responsibility
(CSR) fund or such other funds if any, to start and run care home for senior
citizens.
b. Local bodies may run such homes in association with accredited Non Governmental
Organizations on charity basis.
(i) they may make use of the obligatory plan allocation intended for senior
citizens, differently abled and children sector to start and maintain care
home for senior citizens.
c. Other credible organizations including charitable trusts, corporate bodies, trade unions,
service organizations, pensioners‟ organizations etc. may run such homes either on charity
or on payment basis.
5. Eligibility criteria :
Eligibility criteria for collaborating NGOs, accredited organizations, charitable trusts, other
bodies etc. to run care home for senior citizens shall be such as the following:
i. The organization shall have a valid registration under the Indian Societies
Registration Act 1860, or Travancore-Cochin Literary, Scientific and Charitable
Societies Registration Act 1955, or section 25 of the Indian Companies Act 1956, or
Indian Trust Act 1882, Charitable Trust Act 1965or Religious Trust Act or any
other relevant Act in force and applicable to the state of Kerala.
ii. The organization shall have minimum one year‟s experience in the activities
relating to senior citizens.
iii. The organization shall have sound financial stability.
iv. The office-bearers shall have good social status, reputation and public acceptance.
v. The organization shall have transparency in its activities and transactions, and have
published annual reports, audited account statements, names of elected members
etc., and shall be available for the general public in print and electronic mode.
vi. The organization shall have its own approved policies for recruitment and
procurement.
vii. The organization/agency shall have valid TAN number under the Income Tax rules.

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Chapter II
Registration of Care Homes of Senior Citizens
6. Scope :
1) All institutions by whatever name called, meant for housing senior citizens, either on charity
or on payment basis shall be registered before the competent authority.
2). The state run institutions are also governed by these guidelines and hence liable to
achieve the standards prescribed and obtain registration.
7. Starting of new care homes for senior citizens :
(1) Those agencies/organizations who intent to establish care home for senior citizens after
commencement of these guidelines shall apply to the competent authority for a Certificate of
Permission through the District Social Justice Officer of the district where the home is to situate, in
form No. I appended. The District Social Justice Officer within the time limit prescribed in para 13
shall make such enquiries he finds necessary and submit recommendation to the competent authority
either to grant certificate of permission or to decline the request based on the findings of enquiry.
(2) The competent authority after considering the report of the District Social Justice Officer if
satisfied on the report to the extent that the infrastructural facilities are adequate, the applicant is
suitable to run a care home for senior citizens and that the applicant is able to comply with the
relevant rules, orders or guidelines by the time the home starts functioning, shall issue a Certificate
of Permission to start a care home for senior citizens in Form No. II within the time limit prescribed
in para 13.
(3). If the competent authority is not satisfied with the report of the District Social Justice
Officer mentioned in sub para (1) above, it may institute further enquiry and dispose the applications
as per these guidelines.
8. Operationalization of Homes granted certificate of permission:
(1) Every agency/organization that has availed a certificate of permission to start a new care
home for senior citizens shall make the Home functional within a period of three months from the
date of issue of certificate and report the matter to the Competent Authority and the District Social
Justice Officer in writing.
(2) The agency/organization holding the certificate of permission, within a period of three
months from the date of starting the home shall request to the competent authority through the
District Social Justice Officer for registration of the Home after having completely fulfilled all the
requirements laid down in these guidelines and elsewhere.
(3) The validity of a certificate of permission shall be six months from the date of issue.

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9. Cancellation of certificate of permission:
If the applicant fails to make the home functional before the expiry of validity, the
Certificate of Permission shall be treated as revoked and cancelled automatically, and no extension
of validity admissible.
10. Procedure for registration :-
(1). Those institutions which are existing at the time of commencement of these guidelines,
or those which started functioning after the commencement of these guidelines and are still
functioning but not registered, irrespective of whether pay home or charitable home, shall achieve
the standards prescribed herein and apply for registration within a period of six months from the date
of commencement of these guidelines. No care home for senior citizens without the certificate of
registration shall exist beyond that date.
(2). Application for registration shall be made to the competent authority through the District
Social Justice Officer in form No. III appended to these guidelines accompanied by such documents
required therein.
11. Grant of certificate of registration :
The competent authority may issue a certificate of registration to the applicant in form No.
IV, if found eligible, specifying whether it is to exist as a Pay Home or Charitable Home, and the
maximum number of service users permitted to be accommodated at a time . This certificate shall be
valid for a period of four years from the date of issue unless revoked by competent authority for any
reason.
12. Enquiries relating to registration :
All registration related enquiries shall be conducted by the concerned District Social Justice
Officers and the grant or decline of the certificate of registration/permission shall be based on his
enquiry report, generally. The competent authority, if found necessary may conduct further enquiry
by himself or any other authority under him before finally resolving upon any application.
13. Time limit for disposal of various applications:
(1) All applications for permission to establish care home, registration of care home, and
renewal of registration of care home shall be disposed within a maximum period of three months
from the date of filing application. District Social Justice Officers after completing required
procedures shall submit recommendation to the competent authority within one month of receipt of
application, and the competent authority after completing required procedures at its end shall dispose
finally within the next two months.
(2). Neither the certificate of permission to establish a care home nor the certificate of
registration is transferable or heritable.

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14. Ineligible cases :-
(1) If on enquiry the applicant is found ineligible for the certificate of registration, the
competent authority shall inform the applicant the grounds of disqualification in writing, and give a
chance for filing his explanation. The competent authority shall conduct as far as possible a personal
inspection or by any authority under him superior to the authority that made the earlier inspection,
after giving one month‟s notice. Further, the applicant may also be given a chance to be heard, if he
so desires.
(2) If the competent authority on inspection as per para 14 (1) finds that the applicant has
achieved the standards by then, shall issue a certificate of registration to the applicant.
(3) If even on the inspection as per para 14 (1) also the competent authority finds that the
applicant does not deserve a certificate of registration, the competent authority may refuse to grant
the certificate after recording the reasons for such refusal. The order refusing the certificate shall be
in form No.V and it shall be communicated to the applicant by registered post with
Acknowledgement Due, or by hand under acknowledgement, or by e-mail . The applicant may file
an appeal against such order of the competent authority to government, within thirty days from the
date of receipt of the order of refusal.
15. Renewal of Registration :
The application for renewal of a certificate of registration shall be made ninety days before
the expiry of the date of validity in form No.III to the competent authority through the District Social
Justice Officer.
16. Procedure for renewal of registration :
Procedure for the renewal of the certificate of registration shall be the same as in the case of
a fresh application for registration.
17. Revocation of certificate of registration :
The competent authority may revoke a certificate of registration granted, if on inspection he
finds that the home does not meet any or whole of the standards prescribed, or it habitually violates
any of the standards or procedures laid down in these guidelines or any other rules, regulations,
orders or instructions issued by government from time to time:
provided that no such revocation shall be made until an opportunity is given to the holder of
the certificate to show cause as to why the certificate should not be revoked.
18. Appeal against an order of revocation or refusal:
The applicant may against an order of refusal or revocation of a certificate of registration,
file an appeal to government within thirty days of receipt of such order.

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19. Government orders on appeal to be final :
The order of government on appeal filed under para 18 shall be final.
20. Effect of an order of refusal or revocation:
(1) Where a certificate of registration has been refused under para 14 (3)or revoked under
para 17 in respect of any care home for senior citizens, such care home shall cease to function from
the date of such order of refusal or revocation as the case may be :
provided that when an appeal has been filed against such order of refusal or revocation, such
Home shall cease to function –
a) in cases where the order of revocation or refusal has been upheld in appeal, from the date
of the order on appeal;
b) and where no appeal has been filed, immediately on the expiry of the thirty days of the
order of refusal or revocation of certificate of registration.
(2) Where a certificate of registration in respect of a charitable home for senior citizen is
revoked or refused, the competent authority may direct that the service users living in that home be
restored to custody of their family members, relatives or lawful guardian.
(3) If such restoration is absolutely impossible, the service users shall be transferred to any
other registered and lawfully functioning charitable homes or pay homes specified by the competent
authority,
(4) It shall be mandatory to the care homes specified by the competent authority to absorb
the service users who are ordered for such transfer. However in cases where there are no space for
such admission, the fact will be intimated to the competent authority who will after ascertaining the
actual position make alternate arrangements. Transfer of service users in such cases where alternate
arrangements to be made shall be done by the District Social Justice Officer concerned, at
government cost. Where ever required, necessary assistance shall be provided by Police and Health
Services departments:
(a) where such transfer of a nonpaying service user from charitable home is ordered to
a pay home, such pay home shall absorb the service user within the 10 % limit of
non paying service users.
(5) Where a certificate of registration in respect of a pay home is revoked or refused, the
service provider is bound to restore its service users to family, relatives or lawful guardian. If such
restoration in the case of any service user is found absolutely impossible he/she shall be transferred
to other similar homes chosen by him/her and agreed by the competent authority, at the risk and cost
of the service provider to whom the registration is revoked or refused.

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(a) safeguards regarding the property of service users in such cases felt appropriate and
ordered by the competent authority is liable to be followed by the service provider.
21. Surrender of certificate of registration :
(1) Any care home whose certificate of registration if revoked, shall surrender the
certificate of registration to the competent authority immediately on such revocation.
(3) In such case of withdrawal, the restoration of the service users living in that care home
shall be done as per para 20 of these guidelines.
22. Closure of Charitable Homes:
(1) Any organization/agency running a care home, whose governing body resolves to
stop its functioning for solid reasons, may giving six months‟ notice in writing to the competent
authority apply for withdrawal of the certificate of registration, along with proposal for dealing
with the existing service users..
2) The competent authority after making necessary enquiries shall before the expiration of
the said six months admit or decline the request after recording specific grounds.
3) If admitted, procedures to deal with the existing service users will be outlined in such
order, either approving or rejecting the proposal of the care home, which the applicant is liable to
abide by.
4) Liabilities outstanding if any, owing to sanctioning of boarding grant, or any other fund
found recoverable from the home due to the closure shall be assessed, orders passed and process
completed by the competent authority before such order for closing down is issued.
5). Any asset and residuary income created for the purpose of a charitable home shall not
be diverted to purposes other than care home or charity related purposes as approved by the
competent authority
.23. Closure of pay homes:
1). The organization/agency running a Pay Home, whose governing body resolves to stop
its functioning for solid reasons, may apply to the competent authority six months in advance to the
proposed date of closing for withdrawal of the certificate of registration.
Such a request shall be supported by -
a) copy of the decision taken by the managing committee
b) proposal as to how the existing service users shall be dealt with
c) statement from the staff to the effect that their monetary or employment rights shall not
be at risk due to the closure, and

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d) statement regarding the money or property if any pending with applicant for return to the
service users.
2). The competent authority after conducting such enquiries it deems necessary and after
assessing the genuineness of the grounds may admit or decline the request. If permission is given to
close down, the procedures to deal with its existing service users or other matters which the
competent authority feels relevant shall be defined in the order of permission, which the applicant is
bound to abide by.
3). A pay home shall not be permitted to cease functioning without ensuring:-
a). perfect safeguard to the life and property of its service users
b). that the money or property receivable by the service users are fully
received back
c). that the rights of employees are protected.
Chapter III
Admission and Discharge
24. Persons eligible for admission:
A. Charitable Homes:-
(1). Any senior citizen who is indigent as determined by the state government, or any
person having an annual family income of less than Rupees one lakh or other income ceiling that
may be fixed by government from time to time shall be eligible for admission to a charitable home.
(2). A senior citizen above the annual family income of Rs. One lakh left uncared by family
or other responsible kin may be admitted to a charitable home, subject to the condition that the
maintenance cost at such rates payable by service users of state run charitable homes fixed by
government will be recoverable from the maintenance charge that may be awarded in favour of him
by the Maintenance Tribunal under MWPSC Act 2007.
(3) Ten percentage of the sanctioned strength of service users in charitable homes shall be
admitted on payment basis and the monthly maintenance charges so collected shall not be more than
the amount fixed by government in G.O.(Rt)467/15/SJD dated 29.7.15, or the amount that may be
fixed by government from time to time.

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(4). Another ten percentage of the sanctioned strength in charitable homes can be admitted
with infirm persons defined in para 3 (e) on the recommendation of the care arrangement system
referred in para 27 (1) b.
Explanatory note : - Those who are older in age, poorer in income and more destitute in
status shall be given priority while giving admission to care homes.
B. Pay Homes:-
(1). Any person who has attained the age of 60 years and above who wishes admission
may be admitted to a Pay Home irrespective of income status.
( 2). Ten percentage of the total sanctioned service users in a pay home shall be reserved to
the destitute persons as in sub paras (1) and (2) under para 24.
25. The District Social Justice Officers shall keep watch for the actual coverage of 10%
nonpaying service users in Pay Homes.
26. Choosing care homes by service users :
(1) Every prospective service user shall be able to choose between various care homes of
senior citizens, to suit his/her individual preferences at the best.
(2) A care home may offer specialized services in any particular areas like
Alzheimer‟s/dementia cases, cognitive impairment cases, Parkinson‟s disease cases, cured mentally
ill cases, respite cases etc., along with general cases, which ensures diversity and varied range of
choice.
(a) Care home may be established to serve exclusively for men, women, widows,
transgender persons or for mixed groups, as decided by the organization
running the care home.
(3). Users’ Guide:- Every home shall have an up-to-date document setting out the
objectives, philosophy of care, services offered, facilities available and specialist service offered if
any, terms and conditions of stay etc., and are made available free of cost to all service users and
prospective service users.
(4). This users‟ guide provides the prospective service user information they need to make
a choice about where to live. It contains among other things the following details:
 brief description of the service provided
 individual space and common space provided
 qualification and experience of the care giving personnel
 maximum number of service users accommodated at a time
 description of special needs and interests catered for
 description of complaint procedure

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 health care and nursing facilities provided
 details of fee or any other payment that the service users are liable to make.
(5) This user guide shall be published by the service provider in print and electronic
media as well as in the web portal of the organization/care home, and official web sites of
the Orphanage Control Board and the Social Justice Department, as and when proper link
made available.
27. Admission procedure :
(1). Admission may be made in every care home on –
a. voluntary written request of the senior citizen with or without recommendation of any
care arrangement system.
b. or when referred for admission through any care arrangement system, i.e., police,
officials of the Social Justice department, hospitals, District Collectors or social
workers; and -
c. on the basis of the applications invited in accordance with rule 18 (B) of the Kerala
Maintenance and Welfare of Parents and Senior Citizens Rules 2009.
(2) In cases of admission as per sub para -b- above the home obtains a written summary of
the available information from the person referring for admission, file permanently for record
purpose and make basis for need assessment and individual care plan.
(3) Whenever an orphaned or wandering senior citizen is admitted on the recommendation
of the above mentioned care arrangement system or suomoto by the institution, the institution shall
initiate due steps to ensure that the person admitted is indeed an orphan.
(4) The Care Home authority shall make all efforts to locate the relatives of the orphaned
persons admitted. When such relative approaches, the person shall be released if the Home
authorities are able to ensure the identity and genuineness.
(5) No admissions, either for long or short tenure shall be left without due entries in the
admission documents.
(6) Any dependable documentary proof for the age of the service user shall be obtained
and filed by the service provider as far as possible at the time of admission itself or latest within a
period of two months from the date of admission.
(7). In case of inability to avail such a proof of age, a certificate of age or infirmity, as the
case may be, from a medical officer not below the rank of a civil surgeon shall be obtained and filed.
28. Admission contract :

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1). Every service user shall have a written contract or statement of terms and conditions
with the care home. This document sets out :-
 the space that can be occupied
 overall care and services available
 fee payable if any and by whom
 rights and obligations both of service user and provider including provisions for
liability fixation in case of breach.
2). The contract is signed by the service user or named representative if he is
unable to do so, and the service provider. Signed original copy of the document is retained by the
service provider and duplicate copy by the service user.
3). In the case of pay homes, copy of the admission contract shall be given to the
District Social Justice officer by the service provider, who will monitor to what extent the contract
is being carried out.
29. Admissions be planned :
1) Prospective service users or their relatives shall have the opportunity to visit and assess
quality, facilities and suitability of each home before admission. Staff of the Care Home will also be
given opportunity to meet the prospective service user at the place wherever they live, if required.
2). When an emergency admission is made, the care home undertakes to inform the service
user within two days about the key aspects, rules, terms and conditions. Unplanned admissions are
avoided wherever possible.
3). Every admission whenever made is reported to the police station having jurisdiction
over the place where the care home situates, along with a photograph and other relevant information
relating to of the service user.
30. Discharge of service users from care homes:
1) Any discharge of a person admitted to a care home shall be made on the written request
of the person or his genuine relatives. No Home shall compel a service user to remain in the care
home against the will of the concerned service user.
2) Every discharge shall be reported to the Station House Officer of the Police station
having jurisdiction over the place of the care home. The discharge shall also be intimated to the
person or authority on whose recommendation the admission was made.

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31. Transfer of service users :
1) Any service user of a charitable home, or any service user enjoying charity
benefits in a pay home may be transferred to another institution enabling him/her enjoyment of
charity benefits provided that :-
a) the service user himself has requested/consented to be transferred to that particular
institution, in writing, and-
b) the governing bodies of both institutions agree mutually for each such transfer and
copies of the resolution exchanged each other.
2) Paying service users are not transferable to another home
Chapter IV
Physical Environment and Accommodation
32. Land and building :
1). Land for senior citizens home shall be adequate to comply with the Floor-Area
Ratio (F.A.R) as prescribed by the urban body/state government.
2). Location lay out and construction of the buildings are to be eco-friendly and
old-age-friendly. Those conditions provided for in the PwD Act, and the State Policy for
Senior Citizens – 2013 are adhered to while taking up constructions, additions and
modifications. Also, norms of physical facilities laid down under Rule 18 (A) of the Kerala
Maintenance and Welfare of Parents and Senior Citizens Rules- 2009 shall be applicable to
every construction.
3). The building should comply with fire safety and environmental health
requirements. The structural soundness of the building shall be certified by an engineer of
the Public Works Department not below the rank of Asst. Engineer, or by an engineer of the
concerned local body or a licensed engineer of the local body.
4) There shall be a minimum facility to accommodate 15 service users at a time,
in every care home, though not so much actual admission.

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5). Dormitories shall be with low wall, or with low cubicle type separation or with
movable cloth curtains enabling maintenance of individual privacy and satisfaction of
special needs.
6). Female service users shall have separate sleeping area, toilets and bathrooms,
and shall be under the care of female staff only.
7). Minimum living area / carpet area per person ( i.e., including sleeping area,
and ancillary areas like kitchen, dining hall, recreation room etc., but excluding verandahs,
corridors, stair case areas etc.) shall be 12 sq. meters (i.e. 129.12 sq. ft).
8). An exclusive sleeping area of not less than 7.50 m. sq. (i.e. 80.7 sq.ft.)
shall be available to each service user. (Verandah, stair case or other common space
attached to dormitories are excluded while calculating sleeping area).
9). In addition to the sleeping area specified in sub para (7) under para 32, the
following spaces shall invariably be set up in every care home, with adequate size.
1) Separate sick rooms for male and female service users with attached toilets, medical
equipments, wheel chairs etc.
2) First aid/medical examination/counseling and guidance room
3) Kitchen, store room and work-area
4) Dining hall with furniture
5) Recreation, library and reading room
6) Care givers‟ accommodation
7) Rest room for nurses
8) Visitor‟s room
9) Rooms for administrative use
10) Toilets and bathrooms
11) Space for vocational trainings and therapies
12) Space for washing and sunning of cloths
10). Not more than ten persons will be accommodated in a dormitory. Bigger
dormitories may be partitioned with half walls or movable separators to suit the convenience
of service users.
11). Couples admitted shall invariably be accommodated in couple rooms.
12). There shall be one toilet for every 6, and 1 bathroom for every 8 service
user. Bath shower facilities are provided in bathrooms. Toilets shall be close to
bedrooms/dormitories and couple rooms. Both Indian and European types of closets shall
be available to suit the needs of the service users.

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13). Separate sick rooms for male and female service users with attached toilet
facility, medical equipments, wheel chairs etc. shall be available.
14). There shall be sufficient indoor and outdoor space for free movement and
recreation.
15). Flooring to bathrooms and toilets shall be non-skid type to avoid possible
slipping and falls.
16). Grab rails and other aids shall be provided in corridors, bathrooms or other
common spaces.
17 ). Cross ventilation shall be ensured in dormitories.
33. Rent or lease agreement:
The rent/lease agreement of building where the care home functions in rented or
leased buildings shall cover a minimum period of five years.
(a) the care home shall endeavor to acquire own building and premises within the
period of five years.
34. Sanitation and Hygiene:-
1). There shall be :-
 sufficient treated drinking water and water filters
 sufficient water for bathing and washing of cloths
 proper drainage system
 efficient arrangements for disposal of garbage
 protection from mosquitoes and bed bugs.
 hand washing facilities prominently sited to suit the use of the aged.
 washing machines with specified programming ability to meet the disinfection
standards.
 well lit and airy bathrooms and toilets.
 warm water bathing facility.
2) The service provider ensures an absolute hygienic home and premises free from
any odor or foul smell. Deodorants and suitable cleaning agents shall be regularly used.
3) The building shall be properly maintained. The sanitary condition got examined
by Health Services authorities at least once in every year and sanitary certificate obtained by
the Service provider.

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4). The buildings shall be properly maintained and safety aspects scrupulously
observed.
35. Personal needs :-
1). Service provider shall ensure that all the individual needs of the service users
are fully met.
2). Each service user accommodated in dormitory shall be provided with
appropriate facility to keep his/her personal belongings safely. Facility to keep cloths to
wash may be given outside the dormitories in order to avoid possible odour.
3). Pillows, bed sheets, blankets, bath towels etc are supplied adequately and got
washed regularly.
4). Enough cloths, including inner garments to suit each service user are provided.
5). Daily change of washed up and cleaned dress shall be ensured to every service
user.
6). Hair cutting, shaving, nail cutting, and similar personal needs are properly
arranged by the service provider.
Chapter V
Services
36. Need Assessment and Care Plan:
1). Service users before admission in the Home are got their full needs assessed by
the trained person/counselor/psychologist in the Care Home, which is taken as the basis for
individual care plan.
2). The service users‟ personal care needs are fully set out in the individual care
plan, which is generated from the need assessment document and summary of information
obtained from the person referring for admission. This care plan document drawn up at the
time of admission is subsequently reviewed and updated periodically to reflect changing
needs and current objectives of heath.
3). The care arrangement document shall contain :
 tips for personal care and wellbeing
 diet and dietary preferences

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 sight, hearing and communication capacity
 nutritional status
 oral health
 mobility and dexterity
 continence
 medication usage
 mental stage and cognition
 social interests, hobbies, religious and cultural needs
 personal safety and risk
 family involvement, and other social contacts or relationships
 others which the assessor feels necessary
4). The service provider before admission shall demonstrate to the prospective service user
as to how far the assessed needs can be met at the Care Home.
5). Service users shall be able to choose between homes keeping the assessed needs and the
Home‟s capacity to meet them in view.
6). The service provider ensures that all the assessed needs of those who are admitted in the
Home are fully met. Adequate infrastructural facilities including equipments for therapies are set up
to cover the special needs identified.
37. Individual History Record :
An Individual History Record in respect of every service user shall be filled up at the time of
admission by the counselor/psychologist of the institution in tune with need assessment and care
plan documents , briefing the personal traits, notable incidents in life, important health and medical
history, plans for future etc. with the knowledge of the service user. Subsequent entries are done by
the Manager with the assistance of the counselor/psychologist if needed. Due privacy and
confidentiality shall be maintained on this record. The respective service user alone shall have
access to this register. This record may contain, among other things the following:-
 circumstances which led to living in the care home
 details of money or other valuables entrusted with the care home for safe custody
 important incidents during stay at the Care Home, worth recording
 significant personal skills and accomplishments
 wishes concerning arrangements after death

[21]
38. Health Care :
1). The Home ensures that health needs of the service users are given topmost priority and
are fully met. The service provider ensures expert medical service whenever necessary. Service
user‟s choice of the system of medicine shall be adopted.
2.) Health related services and medicines to the service users shall be provided form
government hospitals to the extent possible, at least in the case Charitable Homes and nonpaying
service users of Pay Homes.
3). Arrangement for medical service on call is ensured to meet emergencies.
4). Personal hygiene of every service user is carefully maintained by the service provider.
5). Service users‟ personal health is monitored regularly and preventive and restorative care
provided.
6). All care giving staff shall be trained in first aid services.
7). Oral health and hygiene of the service users shall be properly taken care of by the care
givers.
8). Service provider shall make available appropriate aids and appliances to the needy
service users.
9). Adequate nursing care shall be ensured to all service users at all times.
10). Medicines are administered only by nurses employed in the Home. However, those
who self medicate will do so on the understanding that the staff can carry out checks wherever
necessary on supply, storage and expiry date, kept under the service users‟ control.
11). Medicines received are appropriately stored, administered and disposed off, taking
advice from doctors or pharmacists.
12). Health record relating to each service user shall be maintained efficiently, and may be
handed over to him/her at the time of discharge, retaining a copy at the care home .
13). Regular health check up of all service users shall be arranged by the service provider
at fixed intervals - not less than once in a month - in addition to other health care activities.
14). Due preventive measures shall be adopted in case of outbreak of any contagious or
infectious diseases.
15). Continuous medical attention in chronic ill cases shall be ensured. There shall be
efficient arrangements for hospitalization in all recommended cases, including bystanders. Fully
functional ready ambulance facility either own or linked with suitable agencies shall be set up. .
16). Timely information shall be passed to the relatives of the service user in all cases of
serious illness.

[22]
17). Adequate number of bed pans, adult diapers, sanitary napkins, hot bags, water beds,
wheel chairs, walkers etc. should be available.
39. Mental health and emotional support facility :
1. Adequate mental health support shall be available to every service user. Regular service
of mental health expert as well as counselor/psychologist shall be available to the needy. Stress
releasing activities like yoga, meditation, community contact programmes etc. are to be ensured.
2. Health check up by geriatric health expert, services of psychologist/counselor and of an
expert from the Indigenous System of Medicine shall be ensured at least once in three months.
3. Wherever possible, the services of trained counselors under the Social Justice
Department as well as students of social work institutions may be utilized.
4. Services of psychology institutions, nursing schools/colleges etc. may also be made use
of, wherever possible.
40. Emotional support by mentors:
(1) Persons capable of providing emotional support may be selected from the community as
mentors and given liberty to interact with service users as frequently as necessary.
(2) The service provider may send service users along with the mentor out of the care home
occasionally for short periods of outings, to places of worship, for entertainments or for a short stay
with him at his home, duly considering safety aspects.
41. Various therapies:
(1) Possibilities of various therapies may be utilized advantageously for emotional and
physical developments of service users. Services of Yoga therapists may be made available and
extended to all service users on regular basis. Possibilities of occupational therapies suitable in each
care home situation are to be explored and made use of. Agricultural therapies, animal and bird
rearing, gardening and other nature enhancement activities etc. are to be extended gainfully to the
service users.
(2) Physiotherapy needs of all service users shall be adequately attended to. All care homes
shall be equipped with the basic instruments for physiotherapy services.
42. Diet and Nutrition:
1). Every service user shall receive a varied, appealing, wholesome and balanced diet in
pleasing surroundings at times convenient to them.
2). Each service user shall be offered enough breakfast, lunch and supper at appropriate
times. Evening and morning tea with snacks shall be served adequately. Fruits or other food are
supplied in the meantime.

[23]
3). Tastes and interests of the service users shall invariably be taken into account while
fixing the menu. The weekly menu prepared by nutrition expert shall be exhibited prominently in
the dining hall and other suitable corners.
4). Nutritive value of each day‟s menu got assessed by nutrition scientists shall be exhibited
alongside the weekly menu.
5). Staff has to offer assistance in eating wherever necessary.
6). The service provider shall ensure that mealtimes are unhurried being given sufficient
time to eat.
7). Seasonal local fruits, vegetables and green leafy food shall be made available in plenty.
8). Sick persons shall be given appropriate food on the advice of doctor.
9). Kitchen and store room shall be protected from pests and flies.
10). Accepting cooked food from outside shall not be done ordinarily. However any
institution having the practice of collecting food from community/households/students/or others on
regular basis may get on with, after the managing committee evaluating its various pros and cons.
43. Recreational facilities :
(1). Every Home shall have appropriate avenues for recreation activities, to suit the interest
of the elderly. Such of the recreation materials for physical as well as mental exercise shall be
available for the service users‟ use. Facilities for viewing television, picnics, outings, cultural
programmes etc. shall be arranged regularly.
(2) Facilities for intellectual games, other indoor games, computer games, reading materials
etc. shall be arranged for the use of service users.
44. Staffing :
1). Every Home shall have trained staff with skill and preparedness, appropriate to meet the
assessed needs of service users and also in relation to size, lay out etc of buildings, and to meet the
special needs of its service users.
2). A staff prorate is maintained by Manager showing names of individual on duty at any
given time and in what capacity.
3). Each Home shall have the following minimum staff appointed by the service provider:-
i. Manager:
By whatever designation, the Home shall have an authority on whom the overall responsibility of
administration is vested.
Minimum qualification : Graduation, preferably in Social Work or Sociology.

[24]
OR
Degree/diploma/certificate course in geriatrics conducted by
NISD or continuing education programme of Universities
OR
Retired persons from the fields of any
geriatric care service, other health care service, nursing service,
social justice, disability care, education etc. with minimum 5 years
experience
OR
Dedicated persons of religious congregation/community organisations
Desirable experience : Not less than two years in similar Homes.
Age : Minimum 25 years
ii. Part-time Counselor/psychologist : (Once in a week or more as per requirement)
Minimum qualification : Post graduation in Psychology or Social Work
OR
Diploma in counseling,
OR
Degree with diploma in counseling
iii. Nurse :
(one nurse in every care home upto 50 service users and one additional nurse beyond 50 and upto
100).
Minimum qualification : GNM/JPHN course
OR
retired hands from nursing profession

[25]
Desirable experience : experience in nursing homes, hospitals, palliative homes or care homes
iv. Care giver : (at two upto every 15 service users, and beyond that one additional for every15
service users - both males and females available in proportion to the number of service user -
number may vary depending upon special needs catered for)
Minimum qualification : 1. SSLC
2. A healthy physique.
Desirable qualification - any caregiver certificate course of Social Justice Department]
Desirable experience : 1 year in geriatric care institutions
Minimum Age : 21
v. Cook : ( 1 upto 50 service users and one for every additional 50)
Age : 21 and above
Minimum Qualification : literacy and good physical condition
vi. Cleaner : ( 1 upto 50 service users and one for every additional 50)
Minimum Qualification : literate and able bodied
Age : 21 and above
vii. Part-time Doctor :
One registered medical Practitioner of any system of medicine, preferably having experience in
geriatric health care.
45. Voluntary service in Care Homes :
1). Committed volunteers from community may be permitted to supplement and
compliment the paid staff for the benefit of service users, if the service provider wishes so. But this
will not be a substitute to the paid staff. There should be clear cut lines of accountability between
regular staff and volunteers.
2). The service provider if required may prepare a list of volunteers willing to serve in the
Home adopting the same procedure for appointing regular staff, and make engagements from the list
whenever necessary. This does not entail any right or claim on the volunteer for any temporary or
regular appointment in future.
46. Training of staff :
1). Every Care Home either on paying or charity basis may develop its own staff training
and capacity development policies that fulfills the declared aims and that meets the changing needs
of the service users. Attending training programmes shall be made compulsory to all staff members.

[26]
2). All staff of the Care Homes will undergo in-service training lasting three days every
year to update their knowledge, skill and efficiency. The state government will adopt training policy
towards this goal.
47. Encouraging creativity, knowledge and skills :
1). Service users who are physically and mentally able to work may be encouraged to do
so, with due concern for safety. Tie-up with suitable institutions may be made to provide vocational
opportunities to the able-bodied and willing service users. Gains out of such vocations are personal
earnings of the concerned service user and given to him/her in such manner as he/she desires.
2). Those who are skilled in creative art or literature shall be encouraged to get on with.
3). Attempts to collect and document the rare knowledge and experiences of the service
users shall be made by the service provider.
4). Ample exposure to books, periodicals, televisions, internet etc. shall be open, in
addition to other educational activities to improve and update their knowledge and skill.
5). Birthdays of the service users are duly celebrated in the home if the service users so
desire.
48. Use of intoxicants:
Using intoxicants by staff, managing committee, other office bearers, visitors, service users
or anybody else shall not be permitted within the premises of the Care Home.
49. Specialized Care Homes and specialist needs:
(1) Those care homes established for specialized services in special need areas like respite
cases, Alzheimer‟s/dementia cases, cognitive impairment cases, Parkinson‟s cases, respite cases etc.
shall have additional facilities to take care of its service users. Care staff to the tune that one
caretaker for every five services users, one nurse for every 15 service users and one nursing
assistant for every 15 service users are necessary, with liberty to slight variation depending upon the
severity of case. Day and night service of care staff shall be ensured. A minimum of two care giving
staff shall be at service on all points of time.
(2) Additional infrastructure to suit individual needs of each service user including side
grilled cots, electronic wheel chairs, individual based physiotherapy instruments etc. shall be
available.
(3). Invariable palliative care shall be ensured for the special need categories of service
users.

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Chapter VI
Protection of Rights
50. Basic freedom and rights:
1). The service provider shall ensure that the service users‟ legal and civic rights are
respected and fully protected The rules of the institution imposed for discipline and
administrative requirements shall in no case hurt the rights and privileges of the service users.
2). No service user feels to have detained within the home premises, but be free to move
out of home at reasonable hours and maintain contact with the public without detriment to the
accepted discipline rules of the Home.
3). The service provider facilitates to get all the rights envisaged in the Maintenance and
Welfare of Parents ad Senior Citizens Act and rules there under protected in respect of every service
user.
4). Life style in the institution shall match the choice and preferences, and satisfies the
social, cultural, religious needs of the service users.
5). Routines of daily living shall be flexible and varied to suit users‟ preferences.
6) The service provider shall facilitate to obtain Aadhar card, voter‟s identity card and
other civilian records that the government may prescribe from time to time to every service user.
Also the service user shall ensure enrolment of all eligible service users in Health Insurance and
other relevant social security programmes of government.
51. Privacy and dignity:
1). Information about the service users shall be handled by the service provider
appropriately, with due respect and the right to privacy.
2). No person shall be subjected to any kind of indignity. The Service provider shall not
have any right to publish photographs or other identity of the service users in groups or single
through any media including websites, with the intention of eliciting compassion or raising funds
which may adverse the self-esteem and dignity of service users.
3). Service users‟ privacy and dignity shall be maintained in such manner like:
 personal care giving including bathing, washing, using toilet etc.
 consultation with legal or financial advisors
 medical consultation and examination
4). The service users shall have access to telephone for use in private and receive their mail
unopened.

[28]
5). Screens shall be provided in dormitories and shared rooms when personal care is given,
so as not to compromise personal privacy.
6). All staff use the term of address preferred by the service user.
52. Community contact and opportunities :
1). Service users shall be free to contact family, friends, relatives etc., as they wish.
2). Service users shall be able to have visitors at any reasonable hours and with due
privacy.
3). Restrictions on visitors will not be imposed normally, and if made for any reason it
would be recorded.
4). Service users shall be able to choose whom they see and do not see.
5). Service provider, without prejudice to the normal discipline rules of the Home may
permit students, social workers or other youngsters in groups to visit the care Home and interact,
giving opportunity for the service users to maintain relationship with the younger generation and to
share views each other, but only with consent and willingness of the service users.
53. Grievance redressal :
1). Every care Home shall ensure a robust complaint redressal mechanism which is known
to all service users and staff members. They should feel able to complain if they are unhappy with
any aspect of living in the Care Home.
2). Complaint boxes shall be installed in the Home at places easily accessible to service
users, and opened at an interval of maximum 15 days, by the group of persons authorized by the
governing body of the institution. All complaints are properly attended to and the progress of action
kept informed to the complainant. No complaint remains unsettled beyond fifteen days.
3). A gist of complaint received either through complaint box or any other means including
verbal complaint are entered in a register maintained for that purpose. Steps taken for redressal, final
solution arrived at etc. are noted by the service provider in the same register and produced for
inspection of inspecting authorities.
4). The following contact numbers and postal addresses are displayed in the Home for use
of service users and staff :
1. Dist Collector 2. Dist. Police Chief 3. Dist. Panchayat President/Grama Panchayat
President/ Municipal Chairman/Corporation Mayor 5. Director of Social Justice 6. District
Social Justice Officer/ Maintenance officer 7. Maintenance Tribunal 8. Superior authority of the
Home‟s Manager/Managing committee 9. Anti corruption Bureau 10. Other Helpline numbers.

[29]
54. Protection from abuse:
1). Service provider shall ensure an atmosphere safeguarding service users from physical,
financial, psychological or sexual abuse, neglect, discrimination or degrading treatment. Efficient
vigilance against any type of abuse including verbal and emotional from staff, officer bearers, fellow
service users or anybody else shall be instituted.
2). All allegations and incidents of abuses shall immediately be reported to police and
copies forwarded to the District Collector and District Social Justice Officer by the Service Provider,
follow up done promptly and action taken recorded appropriately.
3). Relation between staff and service users shall be based on mutual respect and
understanding. Staff shall be able to respond positively to acceptable behavior of service users.
Where their behavior is regarded as inacceptable by staff, is responded to by constructive non-
disciplinary measures and handled by psychologist/counselor.
4). Serious and uncontrollable offensive behavior on the part of the service users if any, are
dealt with appropriately by the Home‟s governing body.
5). Accomplishments and behavioral excellence of staff as well as service users shall be
duly recognized.
55. Death of service users :
1). Death of a service user irrespective of whether paying or non paying user, shall be
intimated to family members, relatives or other responsible persons immediately. Every death shall
be reported to the Police, competent authority and District Social Justice Officer by the service
provider immediately after its occurrence.
2). Death of service users shall be handled with dignity and propriety. The spiritual needs,
rites and functions relating to religion, caste and community shall be observed.
3). Time should be allowed to family, friends, relatives and others to pay their last respects
to service user who has died.
4). Every death shall be registered at the local body by the service provider under the Births
and Deaths Registration Act.
5). The service user‟s wishes concerning arrangements after death recorded in the care plan
or Individual History Record or anywhere else shall be discussed and carried out by the service
provider.
6). Where the body of service user after death is not released to family members or
relatives, the Home should arrange for funeral with due dignity and respect.
7). In case of any valid document relating to donation of organ or whole body after death
executed by the service user before death is in vogue, the Home shall after complying all legal
procedures, fulfill it as a noble wish of the deceased service user.

[30]
8). The Service provider shall ensure that the care staff makes every effort to provide full
time attention, palliative care and pain relief to all service users who are terminally ill.
9). In the event of an unnatural death or suicide of a service user, it is imperative for the
Home to ensure that all procedural formalities under the criminal law including inquest and post-
mortem are conducted.
Chapter VII
Protection of Life and Property
56. Service users’ Money and Valuables:
1). The service provider shall ensure that all reasonable steps are taken to safeguard the
financial interests of the service user.
2). Money and other valuables entrusted for the safe custody by the service user are secure,
properly recorded in the register meant for the purpose, and physically verified at regular intervals in
the presence of the service user, keeping due privacy. Recordings in this respect are made in the
Individual History Record also, upto the satisfaction of the service user.
3). The service users control their money by themselves except where they authorize any
other person in writing.
57. Safeguards from exploitation :
1). The service provider shall arrange to facilitate and sensitize the service users for
invoking provisions of the Maintenance and welfare of Parents and Senior Citizens Act or any other
statute or legislation intended to safeguard the life and property of senior citizens, whenever
necessary.
2). The service provider shall not have any right to demand or collect any money or
property or anything else either in the form of deposit, gift, donation, fee or the like from the service
user other than what is specifically agreed upon in writing before admission in the Home.
3). Any fee, deposit, gift or anything else collected from the service user by the service
provider shall be given proper receipt and appropriately accounted for by the service provider.
5). Any contract or deed transferring property of the service user by way of gift or
otherwise to the service provider or anyone else shall contain a mandatory provision based on the
spirit of section 23 (1) of the Maintenance and Welfare of Parents and Senior Citizens Act 2007 to
the effect that, in the event of violation of the transferee‟s responsibility to provide the basic
amenities and basic physical needs to the transferor, such transfer of property be declared void. Such
a deed or will or other document shall be registered under the Registration Act and copy of the
document provided to the District Social Justice Officer and the Maintenance Tribunal.

[31]
6). It shall be the responsibility of the District Social Justice Officer/ Maintenance officer
to ensure that any deed or contract pertaining to transfer of property executed between the service
user and service provider or anyone else operates without prejudice to the best interests of the
service user.
7). The District Social Justice Officer will take steps to ensure placing of the police report
required under Rule 20 of the MWPSC rules 2009 by the concerned officials in the meeting of the
district level coordination-cum-monitoring committee constituted under Rule 22 and the committee
will evaluate and monitor the progress of action as per rule 20 (2) (i) to (xiii)of the said rules.
9). The service provider shall not have any right or authority over the money or property
entitled to the service user staying in the institution.
58. Management of property in the event of death:
In the event of the death of a service user during the stay at a Care Home, any money,
property or anything else deposited or entrusted for safe custody with the Home by the service user
shall be returned to the heirs or nominees as the case may be, in accordance with the recordings in
the Individual History Record or will, deed or other document in vogue at the time of death. In the
absence of such documents, it shall go to the legal heirs.
Chapter VIII
Additions relating to Pay Homes
59. Assured standards and facilities:
Minimum facilities and services in Pay Homes shall in no way be lesser than those
prescribed in these guidelines. Those additional facilities and service offered in the users‟ guide, or
those agreed upon at the time of admission shall be assured to the service user by the service
provider.
60. Free users in Pay Homes:
Every Pay Home shall accommodate poor and destitute eligible persons not less than 10%
of its sanctioned strength on an absolutely free basis. The beneficiaries to this pool shall be identified
and deputed by the District Social Justice Officer as a part of the care arrangement system mentioned
in para 27 (1) b. The Home shall in no case cause to feel any kind of discrimination on such service
users either from fellow service users or from staff or anybody else.

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61. Charitable Home along with Pay Homes:
Service Provider shall have liberty to run Pay Home and Charitable Home together within
the same roof, subject to the condition that :-
1) Separate registration certificates are obtained for both Homes
2) The service provider ensures the Home is absolutely free from any kind of discrimination in
providing services among service users such as food, health, space or entertainment.
3) Records, accounts, registers, returns etc. in respect of both institutions are maintained
separately.
4) Mandatory 10 % free users shall be applicable to the pay home portion, over and above the
charitable Home portion.
62. Fee structure to be intimated:
1). The detailed fee structure fixed and approved by the governing body of the Home
including initial deposit or other charges if any, and the mode of collection shall be communicated to
every service user before admission. Copy of the approved fee structure and revisions whenever
take place shall be intimated to the District Social Justice Officer, and the competent authority by
every care home.
2). Governing body of the Home shall be at liberty to revise its fee structure, but should
publicize it at least two months before it takes effect. A revised fee structure shall not have
retrospective effect.
63. Agreements be registered documents:
1). Contractual agreements executed between the service provider and the service user if
any shall be registered documents and renewed every five years.
2). Procedures in case of violation of fee payment by the service user, as well as non
provision of agreed services by the service provider shall be well defined in the contractual
agreement executed at the time of admission.
64. Termination of contract of stay:
1). The service user reserves the right to terminate a contract for stay and to discontinue
staying there at any point of time he desires. In such cases the service user is entitled to get the
money or property deposited at the care Home as advance maintenance fee back after deducting
dues if any pending to be remitted at the care home.
2). The service provider is liable to return the money or valuables entrusted for safe custody
if any to the service user at the time of such discontinuance.

[33]
65. Concessions:
The concessions for welfare institutions ordered by government from time to time shall be
admissible to Pay Homes also, but not entitled to any grant-in-aid.
66. Compensation:
A pay home shall not have any right for additional compensation against accommodating the
free users, beyond the concessions referred in para 65.
Chapter IX
Inspection, Record keeping and Monitoring
67.. Inspection :
1). The following authorities are competent to inspect any pay home or charitable home
for senior citizens run either by government or by NGOs or by anybody else :-
1) All officials of Social Justice Department
2) All members and officials of the Orphanage Control Board
3) All police officials authorized by the District Police Chief/Commissioner
4) Any officer authorized by District Collector
5) Officials of Health services Department authorized by the District Medical Officer
6) Officials of Local Fund Audit Department
2). Observations made by inspecting authorities may be recorded and the
guidance/instructions given if any shall bound to be followed by the Home.
3). Due rewards and encouragements may be recommended to exemplary functioning.
68. Surprise inspection:
Inspecting authorities are competent to enter any part of the Home at any hours, inspect any
place, property or record of the institution, interview service users or staff, with or without prior
intimation and initiate suitable steps as found necessary..
69. Confidential information:
Inspecting officials are liable to keep any confidential information relating to service user
confidential.

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70. Record keeping :
A). Every care home shall maintain the following records and registers and produce for
inspection at any place and time required by the competent authority or inspecting authorities:
(a) Common records :
1) A register to record admission, discharge and death of service users
2) Daily attendance register of service users and staff – both regular and voluntary
3) A central register to record money and other valuables belonging to service users entrusted
for safe custody
4) A register to record donations received in kind
5) Individual History Record in respect of every service user
6) A staff prorate record
7) A Register of persons visited each service user each day with time of arrival and departure
8) Receipt books and counterfoils
9) Individual care plan document
10) Need assessment record in respect of each service user
11) Inspection Book
12) Cash Book to record receipt and payment of all money including donation, govt. assistance,
foreign contribution etc.
13) Ledger and sub vouchers supporting receipts and expenditure
14) Stock register of food stuff and provision articles
15) A stock record of permanent assets including furniture and other stores
16) Records in support of date of birth/ age of service users
17) Summary of information relating to service users received from persons referring admission
18) Minutes of Managing Committee meetings
19) Records relating to diet and its nutritive value
20) Any other record for administrative purpose felt necessary by the service provider
21) Any other record that may be prescribed by government from time to time
(b). Additional Records for Pay Homes :
1) Register of monthly fee collected from service users
2) Register for recording collections from service users in the form of deposits, gifts,
donations or any others.
3) A central register to record money or property collected from service users other than
monthly fees.
B). Every service user shall have access to Individual History Record pertaining to
himself/herself. Updating of the record may be done by the service user himself if he wishes so,
under supervision of the manager.

[35]
C). Maintenance of records through electronic media is permissible subject to ready
availability of updated hard copies.
D). All the accounts of the institution are got annually audited by qualified Chartered
Accountants.
E). Non maintenance or non production of records for inspection is presumptive attempt to
curb transparency in the functioning of the Home by the service providers and the inspection
authority shall be free to initiate suitable steps in such cases.
F). Registers and individual records relating to service users shall not be destroyed for a
period of ten years after the service user leaves the home.
71. Monitoring Mechanism:
A. Managing committee:- Every care Home shall have its own Home Managing committee
which will meet at regular intervals, not exceeding 3 months. A minimum of two representatives of
service users – at least one female in the case of both genders – selected from the committee of
service users shall be co-opted to the Managing committee. The representation of a transgender
person, if any admitted in the care home shall be obligatory in the Management committee.
B. Committee of service users:- There shall be a committee of service users in every home
democratically elected by themselves with appropriate representation to both genders, having due
participation in decision making relating to the home. The committee will liaise between the
service users and managing committee. The minutes of its meetings shall be placed on the notice
board.
(i) Role and function of the Home Managing committees and service users’ committees:-
The committees shall ensure that the care and services are in accordance with these
guidelines and other orders in force. . Laxities at any end may be brought to the notice of
the appropriate levels by the concerned committees. The committees shall ensure the
overall smooth function of the institution and optimum welfare of each and every service
user.
C. Feedback from service users: The department of Social Justice may take an annual feedback
from the service users of all care homes including pay homes deputing suitable officers with due
format or other tools. Such feedback taken shall be analyzed by an expert team constituted at the
district level, placed before the district level committee constituted under rule 22 of the Maintenance
and Welfare of Parents and Senior Citizens Rules 2009 by the District Social Justice Officer for
discussion and also reported to all the required levels and the concerned care homes. Corrective
measures if any required shall be ensued in the light of the analysis report.
D. District Committee: The District Committee of senior citizens constituted under Rule 22 of
Maintenance and Welfare of Parents and Senior Citizen Rule 2009 shall review and evaluate the

[36]
functioning of all the Care Home for senior citizens in every district, including pay homes. The
Committee shall have such powers and responsibilities that have been prescribed by government in
pursuant to Rule 22 (3) of the Act.
******* *******
Form I
[Vide para -7 (1)]
APPLICATION FOR PERMISSION TO ESTABLISH CARE HOME FOR SENIOR
CITIZENS
1. Name and full permanent address and designation
of the authorized person furnishing the application
(with Dist., Pin code and phone number and e-mail ID)
2. Name address of the applicant organization /agency
(with Pin code, District, Phone number, and Email address)
3. Name and full address of the proposed care home
Name :
Address :
E-mail ID
Panchayat/Municipality/Corporation :
Village :
Taluk :
Police station :
4. Act/Acts under which the organization is registered and
Register number/numbers
5. Date of expiry of validity of registration

[37]
6. If the organization is accredited under the state NGO Policy,
furnish certification details
7. Whether applicant organization is religious or secular.
8 If religious, specify name of religion
9. TAN numbers of the organisation and the care home if any
10. Source of income of the organization to run the care home
11. Bank accounts operated by the care home and balance available in each
account on the date of application
12 Whether foreign assistance received/receivable by the organization
or the Home
13. FCRA Account number and Name of Bank
14. A brief description of the of the organization explaining its
objectives and activities
15. Whether the organization is running any other
Institution (if yes, details)
16. Experience of the organization in senior citizen related
Activities (in completed years)
17. Date on which the Care Home is proposed to start functioning
18. Nature and category of the Home for which permission is sought for
a. Pay Home or charitable Home for general categories
b. Special need Home on payment basis and category to be catered for
(i.e. dementia case/cognitive impaired case/Parkinson‟s case etc.)
c. Special need Home on charity basis and category to be catered for
19. Whether admission intended is exclusively for women, widows, men,
Transgender persons or for mixed (if yes, category)
20. Number of total persons to be admitted
21. Whether the Home is to locate in own or rented building
22. Building Number and name of local body
where the proposed home is to situate

[38]
23. Plinth area of the building in sq. mts.:-
24 Carpet area of the building in sq.mts:-
25. Whether sanitation certificate and fitness certificate obtained
26. Whether qualified staff appointed or ready for appointment
at the time the home starts functioning
27. Whether the organization received any assistance from state or
Central governments or any other agencies during last 3 years
(if yes give details)
28. Additional information if any
Declaration
I, ………… ……………….. …………. ……….. the applicant, do hereby declare that -
(1) all the information furnished above are true , and -
(2) I agree to abide by all the provisions contained in the „guidelines for protection of life
and property and senior citizens housed in various care homes in the state of Kerala‟ and all other
orders, rules, regulations etc. relevant in this regard.
Place : signature and name of
Date : authorized person
Recommendation of the District Social Justice Officer
Date Seal signature
===================================================== =============== ==
(Attach additional sheets if necessary)

[39]
List of documents required to be attached with the application:
1. Copy of registration certificate/s of the organization (vide column 4)
2. Copy of NGO accreditation certificate (Vide column 6)
3. Copies of Bank pass Books showing account number,
other identity and transactions (vide column 11)
4 copy of order sanctioning foreign contribution, and copy of statement
filed with the Central Home department for the last year (vide column 12)
5 If no foreign assistance received or receivable by the organisatioin/care home,
a certificate of the applicant to that effect. (vide col. 12)
6. a. Copies of Bye-laws/memorandum of association
b. Statement showing name, address and other details of governing body members
including ednl. qualificion, annual income, age, occupation and relationship
with other members.
c. Annual report of the last year
d. Audited annual income and expenditure statement of the last year
(3 a to d - vide column14)
7. Copy of ownership certificate of the building received from the local body in case of own
building, or copy of rent or lease agreement in case of rented building
(vide column 21, 22)
8. Copy of the building plan showing total plinth area and carpet area of each room
(vide columns 23, 24.)
9. Copy of sanitation certificate obtained from the Health services authorities(vide col. 25)
10. Copy of building fitness certificate obtained from the PWD/Local body engineer/licenced
engineer (vide column 25)
11. If staff appointed, a list showing name, gender, name of post, qualification, experience and
age (vide column 26)
Form II
[vide para 7 (2)]
CERTIFICATE OF PERMISSION TO START CARE HOME FOR SENIOR CITIZENS
Certificate Number ……………………………. Date of issue ………………………………….
I. This certificate of Permission to start a Care Home for senior citizens is awarded
to………………………………………………………………………………………………………
………………………….(full name and address of organization, with district and Pin code)

[40]
registered as No. ……………………… under ………………………………Act. The home thus
started be known as ………………………………….. and function in building number …………
…… …….of …. ………………………………..panchayat/Municipality/corporation.
II. The Care Home is permitted to admit ……………service users including men, women
and transgender persons.
III. It is permitted to start function as - i) a Pay Home/ii. a Charitable Home/iii. a special
need Home on payment basis/charity basis to cater to needs of cognitive impairment
cases/parkinson‟s disease cases/dementia cases/respite cases………………. along with general
cases.
IV. The Care Home intended under this certificate of permission is to make functional on
or before …………………. and report to the competent authority and District Social Justice Officer.
The validity of this certificate will automatically expire on completion of that date, if the service
provider failed to operationalise.
VI. This certificate of permission is not transferable.
VII. All the conditions stipulated in the „Guidelines for Protection of Life and Property of
Senior Citizens housed in various Care Homes in the State of Kerala‟ approved by the government
of Kerala as per G.O………………………………………. are applicable to the care home for which
permission to start is granted in this Certificate.
Place : (Seal of competent authority) Signature of competent authority
Form III
[vide paras 10 (2) and 15 ]
APPLICATION FOR REGISTRATION/RENEWAL OF REGISTRATION OF CARE
HOME FOR SENIOR CITIZENS
1. Name and full address and designation of authorized person who furnishes
application (with district, pin code, phone number, e-mail ID etc)
2. Name and full address of organization running the care home
(with district, pin code, Ph. No, e-mail I D.etc.)

[41]
3. Whether the applicant is government or quasi government body or PRI
4. Whether applicant organization is religious or secular.
5 If religious, specify name of religion
6. Name and full address of the Care Home
Name
Address
Panchayat/Municipality/Corporation
Village
Taluk
Police station
Ph.No., Email and other contact details
7. Act/s under which the organization is registered and Register No./s
8. If the organization is accredited under the state NGO Policy,
furnish certification details
9. Date from which the Care Home is functioning
10. If certificate of permission availed, furnish certificate number
and date of issue
11. No. of service users living in the care Home for the last six months:-
(In case of homes with lesser period of existence information for the actual period)
---------------------------------------------------------------------------------------------------------------
Number of service users on rolls on the last day of the month
Month and year ---------------------------------------------------------------------------------------
Male Female Transgender Total
---------------------------------------------------------------------------------------------------------------
---------------------------------------------------------------------------------------------------------------
---------------------------------------------------------------------------------------------------------------
---------------------------------------------------------------------------------------------------------------
---------------------------------------------------------------------------------------------------------------
---------------------------------------------------------------------------------------------------------------
==================================================================
12. A brief description about the organization
13. Experience of the organization in senior citizen related
Activities (in completed years)

[42]
14. Whether the organization is running any other institution
(if yes, give details)
15. Nature and category of the Home:
a. Pay Home or charitable Home for general categories
b. Special need Home on payment basis and category to be catered for
(i.e. dementia cases, Hearing impaired case/Parkinson‟s case etc.)
c. Special need Home on charity basis and category to be catered for
16. Whether the Home is located in own or rented building
17. Building Number and name of local body
where the home is functioning
18. Total plinth area and carpet area of the building in m. sq.
19. No. and date of sanitation certificate received from the Health
Services authorities
20. Whether building fitness certificate obtained from
PWD/Local body engineer/licensed engineer
21. Source of the income of the organization to run the home
22. Bank Account operated by the care home and balance
available on the date of application
23 . Whether the organization is receiving/receivable any
foreign assistance (if yes details)
24. FCRA Account Number and Name of Bank
25. Whether the organization received any assistance from state or
Central governments or any other agencies during last 3 years
(if yes give details)
26. Whether the staff appointed is in conformity with the guidelines
27. If a transferred institution under the panchayat Raj system,
name of local body to which transferred
28 Additional information if any

[43]
Declaration
I, ………… ……………….. …………. ……….. the applicant, do hereby declare that -
(1) all the information furnished above are true , and -
(2) agree to abide by all the provisions contained in the „guidelines for protection of life
and property and senior citizens housed in various care homes in the state of Kerala‟ and all other
orders, rules, regulations etc. relevant in this regard.
Place : signature and name of
Date : authorized person
Recommendation of the District Social Justice Officer/other inspecting authority
Date Seal signature
=======================================================================
(Attach additional sheets if necessary
List of documents to attached with the application
1. Copy of registration certificate/s of the organization (vide column 7)
2 Copy of NGO accreditation certificate (Vide column 8 )
3. Copy of certificate of permission if availed (vide col.10)
4. Copies of Bye-laws, Name, address, occupation, annual income, educational
qualification, relationship with other members and other details relating to governing
body members, annual report of the last one year, audited annual income and
expenditure statement of the last year (vide columns 12, 13)
5. Copy of ownership certificate of the building received from the local body in case of own
building, or copy of rent agreement in case of rented building Vide Column No. 16,17)

[44]
6. Copy of the building plan showing total plinth area and carpet area (vide column 18.)
7. Copy of sanitation certificate obtained from the Health services authorities (vide col. 19)
8. Copy of building fitness certificate obtained from the PWD/Local body engineer
(vide column 20)
9 Copies of Bank pass Books showing account number, other identity and transactions
(vide column number 22)
10. Copy of order sanctioning foreign contribution, and copy of statement
filed with the Central Home department for the last year (vide column 23, 24)
11 If no foreign assistance received or receivable by the organisatioin/care home,
a certificate of the applicant to that effect.(vide col. 24)
12 A list of staff members showing name and address, gender, name of post, qualification,
experience and age (vide column 6)
Form IV
(Vide para 11)
CERTIFICATE OF REGISTRATION FOR CARE HOME FOR SENIOR CITIZENS
Certificate Number …………… Date of issue ………………Date of renewal ……………….
I. This certificate of registration/renewal of registration for care Home for senior citizens
is award to……………………………………………. …………. ………… …………………
(name and full address of the care home for senior citizens with district, pin code, name of local
body etc.)
Owned by ………… …………… ……………… …………………… ………………
……………………… …………………………… ………………………….. (name and full address
of the organization with district, pin code and name of local body ) and holder of permission
certificate No……………. dated ………… of this authority.
II. This care home shall have a maximum of ……………. (words)………… ………
………………… …….. service users including men, women and transgender persons.
III. This care Home shall function as a i. Pay Home / ii . Charitable Home / iii. Special
need home on payment basis to cater to needs of …………………..category along with general

[45]
category/iv. special need home on charity basis to cater to needs of …………….. category along
with general category.
IV. This registration/renewal of registration is valid for the period of four years
commencing from …………………. and ending with ………………….. .
V. This registration/renewal shall be subject to the conditions laid down in the “Guidelines
for Protecting Life and Property of Senior Citizens housed in Various Care Homes for Senior
Citizens in the State of Kerala” approved by government in G.O…………………….
VI. This certificate is not transferable.
Place : (Seal of competent authority) Signature of competent authority
Form V
Vide para 14(3),………..
ORDER OF REFUSAL OF
CERTIFICATE OF PERMISSION FOR STARTING /REGISTRATION/RENEWAL OF
REGISTRATION OF CARE HOME OF SENIOR CITIZENS
The state competent authority to grant certificate of permission for starting care home of
senior citizens/registration of care home for senior citizens/renewal of certificate of registration pof
care home for senior citizens –
after due enquiry on the application received from …………… ……………..
…………………………….. ……………………………………… …………………………………
…………………………………………………………( name and address of applicant organization)
and considering the arguments put forth by the organization during the personal hearing on
……………….. ……………. as per the provisions of the “Guidelines for the Protection of Life and
Property of Senior Citizens housed is various Care Homes in the State of Kerala” concludes that the

[46]
applicant does not merit a certificate of/permission/registration/renewal of registration due to the
following reasons :
1.
2.
3.
4.
Hence the application is rejected.
The applicant may appeal against this order to the state Government within thirty days from
the date of receipt of this Order.
The Order of the State Government shall be final.
Where no appeal has been preferred immediately on the expiry of thirty days this order will
take effect and the care home shall cease to function. A separate order will be issued regarding the
arrangements to be made for dealing with the service users of the institution.
Place Signature
Date (seal) Name and designation of the competent authority

Kerala Government Draft Old Age Homes guidelines 2015

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