“Lets Build Smarter SMEs”
- 1. “ Lets Build Smarter SMEs” Panelist Moderator: Tim Wong, Vice President Vice President, General Business ASEAN
- 2. Background Faced with the challenges of a global economy in crisis and a significantly altered marketplace, midmarket businesses must improve their ability to manage change. The current challenges also present opportunities for midmarket businesses to prepare for the future - through innovation, skills, customer insight and adaptability.
- 3. Opening Remarks Ladies and gentlemen, it gives me great pleasure to be the moderator of this interesting session we have organized for you. In the next one hour or so, we’ll be engaging with key leaders from the business today and we hope to be able to share insights, uncover new strategies, discuss issues and challenges in building a roadmap towards building a smarter planet. Firstly, let me introduce our distinguished panel of speakers: Yang Berbahagia Dato’ Hafsah Hashim, CEO, SMIDEC Mr Cheah Kok Hoong, General Manager, ITSSC of Sunway Shared Services Sdn Bhd Mr Thomas Lim, Market Development, Intel Electronics (M) Sdn Bhd Mr Jimmy Lim, General Manager, SL Info Sdn Bhd
- 4. Key Questions for Panelists Can IT today really help businesses to differentiate and become more competitive? What areas of your business today that has improved in becoming more competitive and please furnish some examples. What is your measurement on return of investment on IT for your business? Has ROI changed over time? Name a business pain today and how IT can has helped resolved the challenge. Yang Berbahagia Dato’ Hafsah Hashim, CEO, SMIDEC Mr Cheah Kok Hoong, General Manager, ITSSC of Sunway Shared Services Sdn Bhd Mr Thomas Lim, Market Development, Intel Electronics (M) Sdn Bhd Mr Jimmy Lim, General Manager, SL Info Sdn Bhd How has the impact of the economic changes affected your business and & what they think are key priorities for their companies now?
- 5. Key Questions for Panelists Yang Berbahagia Dato’ Hafsah Hashim, CEO, SMIDEC How can SMIDEC help bridge digital divide, accelerate business growth, and competitiveness? What are the effect of the stimulus package announcements to-date and who are the key benefactors? What are key initiatives to spur the business? What is Malaysia’ state of competitiveness as a nation and industry - are we on track with 2020?
- 6. Key Questions for Panelists How was Intel leveraged on current state of economy to expand your business? Next steps for growth, competitiveness for businesses - what is needed from business today - resource allocation, expansion of markets, strategies needed. Mr Thomas Lim, Market Development, Intel Electronics (M) Sdn Bhd
- 7. Key Questions for Panelists Share insights on business trends today Next steps for growth, competitiveness for businesses - what is needed from business today - resource allocation, expansion of markets, strategies needed. Smarter Planet - how can partners leverage - and how will partners accelerate presence to help businesses Mr Jimmy Lim, General Manager, SL Info Sdn Bhd
- 8. Key Questions for Panelists 1) One of the more interesting study findings is the importance of better decision making and more strategic use of information, or Business Intelligence. How are you using business intelligence in your company to solve problems or improve decision making? 2) We heard from Jeff Rhoda about how a smarter planet can be applied in key industries to drive transformation. What is your perspective on a smarter planet in your company or industry? 3) Consumers today are more informed and better connected than ever. How do you use technology and the web to reach new customers or better serve your current customers? What role does social media have in your CRM strategy? 4) Let's talk about skills and education. Do we have sufficient technology skills in Malaysia? Are we producing enough talent to support your needs? What skills and traits are you looking for when hiring for IT openings? 5) Let's turn the tables a bit. What do you look for in a technology partner today? What are the most important criteria you;re looking for? How has this changed over the past 5 years? Yang Berbahagia Dato’ Hafsah Hashim, CEO, SMIDEC Mr Cheah Kok Hoong, General Manager, ITSSC of Sunway Shared Services Sdn Bhd Mr Thomas Lim, Market Development, Intel Electronics (M) Sdn Bhd Mr Jimmy Lim, General Manager, SL Info Sdn Bhd
- 9. Key Questions for Panelists 6) We've been focused on Green IT and Green solutions for some time now. However, I was surprised to see Green IT as the top technology priority in the survey. Do yo u have a green IT strategy? What are some initiative you're planning or have recently completed that focus on reducing your carbon footprint or energy consumption? How important is this to your company? 7) We're heard a lot about the economy during today meeting. How important is "Return on Investment" in your technology or solutions purchasing decisions? Does your CFO play a role in technology purchase decisions? How has this changed over the past year? 8) One of the best ways to increase share in today's economy is to take it from competitors. Succeeding in today's economy means being able to compete and win against larger competitors with deeper pockets and more people. How do you differentiate your company? How do you use your relative size to your advantage? 9) How do the top technology solution areas from our study match up against your needs? What technology trends do you see on the horizon? Yang Berbahagia Dato’ Hafsah Hashim, CEO, SMIDEC Mr Cheah Kok Hoong, General Manager, ITSSC of Sunway Shared Services Sdn Bhd Mr Thomas Lim, Market Development, Intel Electronics (M) Sdn Bhd Mr Jimmy Lim, General Manager, SL Info Sdn Bhd
- 10. Key Questions for Panelists Ladies, and gentlemen, that brings us to the conclusion of this panel. I’d like to thank my fellow panelists for their time and sharing in being part of the Business Reality Summit. Yang Berbahagia Dato’ Hafsah Hashim, CEO, SMIDEC Mr Cheah Kok Hoong, General Manager, ITSSC of Sunway Shared Services Sdn Bhd Mr Thomas Lim, Market Development, Intel Electronics (M) Sdn Bhd Mr Jimmy Lim, General Manager, SL Info Sdn Bhd