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Little Known Employment 
Standards Act Liabilities 
(and How to Avoid Them) 
J. Geoffrey Howard and Christopher J. Munroe 
CLE BC Employment Law 
May 8, 2014
2 
Overview 
• Little-known employer liabilities under the 
Employment Standards Act (the “ESA”): 
• Not usually large in value, but every so often they can 
be substantial; 
• For employers’ counsel: “things you ought to know”; 
• For plaintiffs’ counsel: a shopping list of potential 
additional wage claims; 
• Suggestions for employers on how to avoid or 
minimize their exposure.
Vacation Pay on Non-Base Pay 
• Most employers track vacation based on weeks 
or days. 
• For employees who only earn base salary or 
consistent daily base wages, this system works. 
• For the majority who earn “non-base pay”, such 
as commissions, overtime or bonuses, this 
leaves a potential shortfall in vacation pay. 
3
Vacation Pay on Non-Base Pay 
• ESA s.58 requires employers to pay vacation 
pay calculated at 4% or 6% of “total wages” 
(depending on length of employment). 
• “Wages” is broadly defined as including: 
“salaries, commissions or money, paid or payable by 
an employer to an employee for work, [and] money that 
is paid or payable by an employer as an incentive and 
relates to hours of work, production or efficiency” 
• “Money that is paid at the discretion of the 
employer and is not related to hours of work, 
production or efficiency” is expressly excluded. 
4
Vacation Pay on Non-Base Pay 
• While most employers are accruing vacation pay 
on overtime, commissions, etc., only a minority 
are doing so on incentive pay schemes. 
• Very few forms of bonus or incentive pay are not 
considered wages. 
• Even if entitlement to bonus is discretionary, 
awards related to an employee’s performance 
have been held to be “wages”. 
5
Vacation Pay on Non-Base Pay 
Scope of Vacation Pay Liability on Non-Base 
Wages 
•The basic limitation period for wage claims under 
the ESA is 6 months. 
•The ESA allows employers to defer giving vacation 
(and thus paying vacation pay) for up to 12 months 
after the end of any 12-month vacation pay accrual 
period. 
6
Vacation Pay on Non-Base Pay 
Scope of Vacation Pay Liability on Non-Base Wages 
•The ESA allows a further 6 months to make a claim 
for unpaid wages. 
•As a result, employees are able to collect 
somewhere between 18 and 30 months of vacation 
pay. 
7
Vacation Pay on Non-Base Pay 
Scope of Vacation Pay Liability on Non-Base Wages 
•Many employers provide more than the ESA 
minimum number of vacation weeks. 
•Employers might reasonably expect that the 
“extra” week of base vacation pay would count 
towards any liability for the statutory 4% on any 
non-base pay. 
8
Vacation Pay on Non-Base Pay 
Scope of Vacation Pay Liability on Non-Base Wages 
• Kenpo case says no. 
• Held: “extra” base vacation pay did not satisfy or 
reduce liability for vacation pay on incentives. 
9
Vacation Pay on Non-Base Pay 
Solutions 
• Not a solution: stating that an incentive or 
commission is “inclusive of vacation pay” 
• Define incentive amounts as comprised of 
“base” amount plus 6% vacation pay, resulting in 
a “total incentive pay” equal to intended total 
cost. 
• This approach upheld in Re National Signcorp 
Investments Ltd., BC EST #D163/98. 
10
Vacation Pay on Non-Base Pay 
Solutions (cont’d) 
• An alternative solution for employers 
that always provide more than ESA minimum 
amounts of base vacation pay: 
• Vacation policy states that amount of vacation pay 
earned each year will be the greater of: (a) total number 
of weeks of vacation base pay under employer policy, or 
(b) statutory percentage on all “total wages”. 
• This solution requires employers to do 
end-of-year reconciliation to ensure all 
employees receive at least statutory minimum %. 
11
Prohibition on Employee Paying Employer’s Costs 
• Section 21(2) of the ESA – 
“an employer must not require an employee to pay any of 
the employer’s business costs except as permitted by the 
regulation”. 
Home Office 
• Working from home, or “telecommuting”, has 
become increasingly common. 
• Who should pay for equipment such as computer, 
printer, ink, toner and Internet connection, or 
even a pro rata contribution to home office rent or 
ownership costs? 
12
Prohibition on Employee Paying Employer’s Costs 
• In Re Bennett, EST rejected claim for pro-rated 
rent for home office. 
• EST found employee chose to work out of home 
and incurred no new rent costs as a result. 
• An employee may incur additional out-of-pocket 
costs for home office expenses such as ink, 
toner, software and Internet costs, which likely 
are “employer business costs”. 
13
Prohibition on Employee Paying Employer’s Costs 
• For exclusively home-based jobs 
(i.e. where employer expects and requires 
employee to work from home), if employee must 
acquire equipment for the job, these expenses 
are arguably “employer business costs”. 
14
Prohibition on Employee Paying Employer’s Costs 
Training 
• The cost of any training found to be 
compensable “work” time would also be an 
“employer business cost”. 
• In two EST decisions, costs paid by employees 
to obtain first aid certifications required by 
employer were held to be “employer business 
costs”. 
15
Liability for Non-Core Working Time 
• Modern phenomena of many employees being 
available to work and working outside their core 
hours of work on a regular basis. 
• For non-exempt employees, such “non-core 
working time” can trigger potentially significant 
wage obligations. 
• The EST has affirmed that the employer does not 
need to specifically require or authorize the time 
worked, even outside regular business hours, as 
long as the employee is “getting the job done”. 
16
Liability for Non-Core Working Time 
• What we will cover: 
• Weekend and evening emails and calls; 
• Travel time; 
• Training time; and 
• “Donning and doffing” time. 
17
Liability for Non-Core Working Time 
Weekend and Evening Emails and Calls 
• Often employee performs tasks outside core 
working hours in addition to regular work, so 
time must be compensated at overtime rates. 
• How much time needs to be paid as overtime? 
• Employee is entitled to payment of a minimum of 
2 hours of work, potentially at overtime rates, if 
they start work on a non-regular work day, e.g. 
Sunday. 
18
Liability for Non-Core Working Time 
• Unable to find an EST case imposing this as 
liability, but risk is clear. 
• One final risk: Continuous work may result in 
breach of the minimum break between shift and 
weekly minimum hours free of work 
requirements of section 36. 
19
Liability for Non-Core Working Time 
Solutions 
• No silver bullets, but a few helpful hints: 
• Ensure policies and practice with OT-exempt employees 
are clear that no overtime or other compensation is 
payable; 
• Have clear policies and procedures for requiring prior 
approval of such work and require employees to promptly 
record the time so it can be reorganized; 
• Consider monitoring email and telephone traffic outside 
regular hours; 
• Consider instituting lower wage rates for “stand-by” or 
occasional emails/calls. 
20
Liability for Non-Core Working Time 
Travel Time 
• Time spent travelling “under the direction and 
control” of the employer is considered time 
worked and must be paid. 
• Obvious example: Employee is required to travel 
from primary workplace to client or other work 
sites during the workday. 
21
Liability for Non-Core Working Time 
Travel Time (cont’d) 
• Other examples of paid travel time: 
• Time spent travelling to a remote work site when 
employer-arranged transportation is only means of 
access; and 
• Time spent travelling, including to and from work, 
where employee, at employer’s request, is transporting 
other employees or employer equipment. 
• The most common situation in the white collar 
world is time spent travelling to out-of-town 
conferences, work or training. 
22
Liability for Non-Core Working Time 
Travel Time (cont’d) 
• On a typical out-of-town plane trip, the 
following is compensable working time: 
• Time travelling to airport; 
• Time spent checking in and waiting for flight; 
• Time in the air, as well as time waiting for 
connections; 
• Time from arrival at destination airport until checked 
in at hotel and at liberty to do what employee likes. 
23
Liability for Non-Core Working Time 
Solutions 
• There are no magic bullets. Simple steps to 
minimize exposure include: 
• Being more selective about which non-exempt 
employees are sent on such trips; 
• Where practical, ensuring travel is done wholly or 
partially on what would otherwise be regular working 
hours; 
• Considering instituting lower “travel time” rates. 
24
Liability for Non-Core Working Time 
Training Time 
• Definition of “employee” in ESA specifically 
includes “a person being trained by an employer 
for the employer’s business”. 
• Even training taken before employee formally 
starts regular work as an employee can be 
compensable. 
• Arguments that training really benefits employee 
by conferring a valuable designation or skill and 
thus should not be paid have been rejected. 
25
Liability for Non-Core Working Time 
Training Time (cont’d) 
• By contrast, the Employment Standards 
Branch’s (“ESB”) Interpretation Guidelines 
Manual states training time does not encompass 
time spent acquiring or maintaining professional 
qualifications, even if used in employment. 
26
Liability for Non-Core Working Time 
Donning and Doffing Time 
• Donning and doffing time refers to time it takes 
employee to put on and take off work-related 
clothing, such as a uniform or protective gear. 
• Donning and doffing claims are a regular feature 
of the large volume of “wage and hour” class 
actions in the U.S. 
• Like that a similar line of reasoning could be 
persuasive with the ESB and EST here. 
27
Liability for Non-Core Working Time 
Donning and Doffing Time (cont’d) 
• Employers should consider offering a 
reasonable allowance of paid time for employees 
to don and doff necessary safety clothing. 
• Employers who do not allow employees to travel 
to and from work in their uniform are required to 
treat a reasonable amount of time to dress and 
undress at work as working time. 
28
Unexpected Termination Pay Liabilities 
• The most common scenario: Purchaser agrees to 
offer ongoing employment to all or most existing 
employees on either the same or comparable 
terms and with recognition of seniority. 
• Vendors and purchasers have two options on an 
asset sale: 
1. If vendor terminates prior to closing, then all employees 
are entitled to notice of termination or pay in lieu 
required under ESA from vendor; 
2. If pre-closing notice of termination not given, purchaser 
will assume liability for all employees of the business, 
including liability for pre-closing wages and recognizing 
past service. 
29
Unexpected Termination Pay Liabilities 
• Asset Purchase Agreements commonly require 
vendors to “terminate employment of all 
Employees in writing prior to Closing” or similar, 
even when Purchaser is offering comparable 
employment to all employees and recognizing 
their service. 
• Result: potentially huge termination pay liabilities 
– including for mass lay-off notice for large 
groups. 
30
Unexpected Termination Pay Liabilities 
Solution 
• Ensure that the transaction lawyers on an asset 
sale work with an employment lawyer to 
carefully plan out whether or not to terminate 
continuing employees pre-closing. 
31
Overtime Claims by Highly-Paid Professionals 
• Many employees mistakenly believe in one or 
more of the following myths of overtime: 
• Employees paid by salary, paid on straight 
commission, or a combination of the two are exempt; 
• Employees who set their own schedule and are 
responsible for organizing their own work are exempt; 
• Employees with “manager” in their title are exempt; 
and 
• Highly-paid employees earning hefty bonuses are 
exempt. 
32
Overtime Claims by Highly-Paid Professionals 
• The result is that most employers consider their 
highly-paid professionals to be exempt from 
overtime pay. 
• We recommend that employers start from the 
assumption that all employees are entitled to 
overtime unless they fit within a prescribed 
exempt class. 
33
Overtime Claims by Highly-Paid Professionals 
• Professionals 
• The Regulations to the ESA do exempt some 
specific regulated professionals from the application 
of all of the ESA. These include: 
• Registered architects; 
• Lawyers; 
• Chartered accountants (but not CMAs or CGAs, at least 
for the moment); 
• Registered professional engineers. 
• High Tech Professionals 
34
Overtime Claims by Highly-Paid Professionals 
• Managers 
• Employers often rely on the “manager” overtime 
exemption. A “manager” is so defined in the 
Regulations as: 
“(a) a person whose principal employment duties consist of 
supervising or directing, or both supervising and directing, 
human or other resources; or 
(b) a person employed in an executive capacity.” 
35
Overtime Claims by Highly-Paid Professionals 
Managers (cont’d) 
a) Supervising or directing 
Factors considered by ESB include whether person 
has responsibility for such things as: hiring, firing, 
disciplining and scheduling staff, directing what, 
where and how work is to be completed, 
authorizing the use of company resources, and 
developing and monitoring budgets and financing 
plans or setting policies. 
b) Executive capacity 
36
Overtime Claims by Highly-Paid Professionals 
Solutions 
• No easy protection from this liability. Steps to 
reduce this risk include: 
• Doing proper assessment of which employees are exempt; 
• Where a practical solution, seeking employee’s agreement 
(in writing) to time banking in lieu of overtime pay; 
• Considering structuring highly-paid professional 
employee’s total compensation as composed of base 
salary plus a regular “overtime allowance”. 
37
Conclusion 
• We hope this presentation will get both employer 
and employee counsel thinking about liabilities 
under the ESA they may have been overlooking. 
• For employers’ counsel, this may provide an 
opportunity to reduce or remove the risk of such 
liabilities. 
38
Thank You 
J. Geoffrey Howard 
Tel: 604-891-2279 
Email: geoffrey.howard@gowlings.com 
Christopher J. Munroe 
Tel: 604-443-7671 
Email: christopher.munroe@gowlings.com 
montréal · ottawa ·  toronto ·  hamilton ·  waterloo region ·  calgary ·  vancouver · beijing ·  moscow ·  london

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Little Known Employment Standards Act Liabilities (and How to Avoid Them)

  • 1. Little Known Employment Standards Act Liabilities (and How to Avoid Them) J. Geoffrey Howard and Christopher J. Munroe CLE BC Employment Law May 8, 2014
  • 2. 2 Overview • Little-known employer liabilities under the Employment Standards Act (the “ESA”): • Not usually large in value, but every so often they can be substantial; • For employers’ counsel: “things you ought to know”; • For plaintiffs’ counsel: a shopping list of potential additional wage claims; • Suggestions for employers on how to avoid or minimize their exposure.
  • 3. Vacation Pay on Non-Base Pay • Most employers track vacation based on weeks or days. • For employees who only earn base salary or consistent daily base wages, this system works. • For the majority who earn “non-base pay”, such as commissions, overtime or bonuses, this leaves a potential shortfall in vacation pay. 3
  • 4. Vacation Pay on Non-Base Pay • ESA s.58 requires employers to pay vacation pay calculated at 4% or 6% of “total wages” (depending on length of employment). • “Wages” is broadly defined as including: “salaries, commissions or money, paid or payable by an employer to an employee for work, [and] money that is paid or payable by an employer as an incentive and relates to hours of work, production or efficiency” • “Money that is paid at the discretion of the employer and is not related to hours of work, production or efficiency” is expressly excluded. 4
  • 5. Vacation Pay on Non-Base Pay • While most employers are accruing vacation pay on overtime, commissions, etc., only a minority are doing so on incentive pay schemes. • Very few forms of bonus or incentive pay are not considered wages. • Even if entitlement to bonus is discretionary, awards related to an employee’s performance have been held to be “wages”. 5
  • 6. Vacation Pay on Non-Base Pay Scope of Vacation Pay Liability on Non-Base Wages •The basic limitation period for wage claims under the ESA is 6 months. •The ESA allows employers to defer giving vacation (and thus paying vacation pay) for up to 12 months after the end of any 12-month vacation pay accrual period. 6
  • 7. Vacation Pay on Non-Base Pay Scope of Vacation Pay Liability on Non-Base Wages •The ESA allows a further 6 months to make a claim for unpaid wages. •As a result, employees are able to collect somewhere between 18 and 30 months of vacation pay. 7
  • 8. Vacation Pay on Non-Base Pay Scope of Vacation Pay Liability on Non-Base Wages •Many employers provide more than the ESA minimum number of vacation weeks. •Employers might reasonably expect that the “extra” week of base vacation pay would count towards any liability for the statutory 4% on any non-base pay. 8
  • 9. Vacation Pay on Non-Base Pay Scope of Vacation Pay Liability on Non-Base Wages • Kenpo case says no. • Held: “extra” base vacation pay did not satisfy or reduce liability for vacation pay on incentives. 9
  • 10. Vacation Pay on Non-Base Pay Solutions • Not a solution: stating that an incentive or commission is “inclusive of vacation pay” • Define incentive amounts as comprised of “base” amount plus 6% vacation pay, resulting in a “total incentive pay” equal to intended total cost. • This approach upheld in Re National Signcorp Investments Ltd., BC EST #D163/98. 10
  • 11. Vacation Pay on Non-Base Pay Solutions (cont’d) • An alternative solution for employers that always provide more than ESA minimum amounts of base vacation pay: • Vacation policy states that amount of vacation pay earned each year will be the greater of: (a) total number of weeks of vacation base pay under employer policy, or (b) statutory percentage on all “total wages”. • This solution requires employers to do end-of-year reconciliation to ensure all employees receive at least statutory minimum %. 11
  • 12. Prohibition on Employee Paying Employer’s Costs • Section 21(2) of the ESA – “an employer must not require an employee to pay any of the employer’s business costs except as permitted by the regulation”. Home Office • Working from home, or “telecommuting”, has become increasingly common. • Who should pay for equipment such as computer, printer, ink, toner and Internet connection, or even a pro rata contribution to home office rent or ownership costs? 12
  • 13. Prohibition on Employee Paying Employer’s Costs • In Re Bennett, EST rejected claim for pro-rated rent for home office. • EST found employee chose to work out of home and incurred no new rent costs as a result. • An employee may incur additional out-of-pocket costs for home office expenses such as ink, toner, software and Internet costs, which likely are “employer business costs”. 13
  • 14. Prohibition on Employee Paying Employer’s Costs • For exclusively home-based jobs (i.e. where employer expects and requires employee to work from home), if employee must acquire equipment for the job, these expenses are arguably “employer business costs”. 14
  • 15. Prohibition on Employee Paying Employer’s Costs Training • The cost of any training found to be compensable “work” time would also be an “employer business cost”. • In two EST decisions, costs paid by employees to obtain first aid certifications required by employer were held to be “employer business costs”. 15
  • 16. Liability for Non-Core Working Time • Modern phenomena of many employees being available to work and working outside their core hours of work on a regular basis. • For non-exempt employees, such “non-core working time” can trigger potentially significant wage obligations. • The EST has affirmed that the employer does not need to specifically require or authorize the time worked, even outside regular business hours, as long as the employee is “getting the job done”. 16
  • 17. Liability for Non-Core Working Time • What we will cover: • Weekend and evening emails and calls; • Travel time; • Training time; and • “Donning and doffing” time. 17
  • 18. Liability for Non-Core Working Time Weekend and Evening Emails and Calls • Often employee performs tasks outside core working hours in addition to regular work, so time must be compensated at overtime rates. • How much time needs to be paid as overtime? • Employee is entitled to payment of a minimum of 2 hours of work, potentially at overtime rates, if they start work on a non-regular work day, e.g. Sunday. 18
  • 19. Liability for Non-Core Working Time • Unable to find an EST case imposing this as liability, but risk is clear. • One final risk: Continuous work may result in breach of the minimum break between shift and weekly minimum hours free of work requirements of section 36. 19
  • 20. Liability for Non-Core Working Time Solutions • No silver bullets, but a few helpful hints: • Ensure policies and practice with OT-exempt employees are clear that no overtime or other compensation is payable; • Have clear policies and procedures for requiring prior approval of such work and require employees to promptly record the time so it can be reorganized; • Consider monitoring email and telephone traffic outside regular hours; • Consider instituting lower wage rates for “stand-by” or occasional emails/calls. 20
  • 21. Liability for Non-Core Working Time Travel Time • Time spent travelling “under the direction and control” of the employer is considered time worked and must be paid. • Obvious example: Employee is required to travel from primary workplace to client or other work sites during the workday. 21
  • 22. Liability for Non-Core Working Time Travel Time (cont’d) • Other examples of paid travel time: • Time spent travelling to a remote work site when employer-arranged transportation is only means of access; and • Time spent travelling, including to and from work, where employee, at employer’s request, is transporting other employees or employer equipment. • The most common situation in the white collar world is time spent travelling to out-of-town conferences, work or training. 22
  • 23. Liability for Non-Core Working Time Travel Time (cont’d) • On a typical out-of-town plane trip, the following is compensable working time: • Time travelling to airport; • Time spent checking in and waiting for flight; • Time in the air, as well as time waiting for connections; • Time from arrival at destination airport until checked in at hotel and at liberty to do what employee likes. 23
  • 24. Liability for Non-Core Working Time Solutions • There are no magic bullets. Simple steps to minimize exposure include: • Being more selective about which non-exempt employees are sent on such trips; • Where practical, ensuring travel is done wholly or partially on what would otherwise be regular working hours; • Considering instituting lower “travel time” rates. 24
  • 25. Liability for Non-Core Working Time Training Time • Definition of “employee” in ESA specifically includes “a person being trained by an employer for the employer’s business”. • Even training taken before employee formally starts regular work as an employee can be compensable. • Arguments that training really benefits employee by conferring a valuable designation or skill and thus should not be paid have been rejected. 25
  • 26. Liability for Non-Core Working Time Training Time (cont’d) • By contrast, the Employment Standards Branch’s (“ESB”) Interpretation Guidelines Manual states training time does not encompass time spent acquiring or maintaining professional qualifications, even if used in employment. 26
  • 27. Liability for Non-Core Working Time Donning and Doffing Time • Donning and doffing time refers to time it takes employee to put on and take off work-related clothing, such as a uniform or protective gear. • Donning and doffing claims are a regular feature of the large volume of “wage and hour” class actions in the U.S. • Like that a similar line of reasoning could be persuasive with the ESB and EST here. 27
  • 28. Liability for Non-Core Working Time Donning and Doffing Time (cont’d) • Employers should consider offering a reasonable allowance of paid time for employees to don and doff necessary safety clothing. • Employers who do not allow employees to travel to and from work in their uniform are required to treat a reasonable amount of time to dress and undress at work as working time. 28
  • 29. Unexpected Termination Pay Liabilities • The most common scenario: Purchaser agrees to offer ongoing employment to all or most existing employees on either the same or comparable terms and with recognition of seniority. • Vendors and purchasers have two options on an asset sale: 1. If vendor terminates prior to closing, then all employees are entitled to notice of termination or pay in lieu required under ESA from vendor; 2. If pre-closing notice of termination not given, purchaser will assume liability for all employees of the business, including liability for pre-closing wages and recognizing past service. 29
  • 30. Unexpected Termination Pay Liabilities • Asset Purchase Agreements commonly require vendors to “terminate employment of all Employees in writing prior to Closing” or similar, even when Purchaser is offering comparable employment to all employees and recognizing their service. • Result: potentially huge termination pay liabilities – including for mass lay-off notice for large groups. 30
  • 31. Unexpected Termination Pay Liabilities Solution • Ensure that the transaction lawyers on an asset sale work with an employment lawyer to carefully plan out whether or not to terminate continuing employees pre-closing. 31
  • 32. Overtime Claims by Highly-Paid Professionals • Many employees mistakenly believe in one or more of the following myths of overtime: • Employees paid by salary, paid on straight commission, or a combination of the two are exempt; • Employees who set their own schedule and are responsible for organizing their own work are exempt; • Employees with “manager” in their title are exempt; and • Highly-paid employees earning hefty bonuses are exempt. 32
  • 33. Overtime Claims by Highly-Paid Professionals • The result is that most employers consider their highly-paid professionals to be exempt from overtime pay. • We recommend that employers start from the assumption that all employees are entitled to overtime unless they fit within a prescribed exempt class. 33
  • 34. Overtime Claims by Highly-Paid Professionals • Professionals • The Regulations to the ESA do exempt some specific regulated professionals from the application of all of the ESA. These include: • Registered architects; • Lawyers; • Chartered accountants (but not CMAs or CGAs, at least for the moment); • Registered professional engineers. • High Tech Professionals 34
  • 35. Overtime Claims by Highly-Paid Professionals • Managers • Employers often rely on the “manager” overtime exemption. A “manager” is so defined in the Regulations as: “(a) a person whose principal employment duties consist of supervising or directing, or both supervising and directing, human or other resources; or (b) a person employed in an executive capacity.” 35
  • 36. Overtime Claims by Highly-Paid Professionals Managers (cont’d) a) Supervising or directing Factors considered by ESB include whether person has responsibility for such things as: hiring, firing, disciplining and scheduling staff, directing what, where and how work is to be completed, authorizing the use of company resources, and developing and monitoring budgets and financing plans or setting policies. b) Executive capacity 36
  • 37. Overtime Claims by Highly-Paid Professionals Solutions • No easy protection from this liability. Steps to reduce this risk include: • Doing proper assessment of which employees are exempt; • Where a practical solution, seeking employee’s agreement (in writing) to time banking in lieu of overtime pay; • Considering structuring highly-paid professional employee’s total compensation as composed of base salary plus a regular “overtime allowance”. 37
  • 38. Conclusion • We hope this presentation will get both employer and employee counsel thinking about liabilities under the ESA they may have been overlooking. • For employers’ counsel, this may provide an opportunity to reduce or remove the risk of such liabilities. 38
  • 39. Thank You J. Geoffrey Howard Tel: 604-891-2279 Email: [email protected] Christopher J. Munroe Tel: 604-443-7671 Email: [email protected] montréal · ottawa · toronto · hamilton · waterloo region · calgary · vancouver · beijing · moscow · london