The document discusses applying lean principles to IT operations. It notes that companies typically spend 60-80% of their IT budget on keeping existing systems running rather than innovation. Lean IT aims to engage people, improve processes, and leverage technology to streamline value delivery to customers. Specific examples are given of using tools like value stream mapping and A3 problem solving to reduce lead times, errors, and costs for various IT processes like new user setup, service desk requests, and server deployment.