Marketing Your Small Firm Lunchtime Webinar Series - Part 5

This document summarizes a webinar on internal communications for small firms. The webinar covered how internal communications affect productivity and customer interactions. It discussed establishing standard communication methods for both internal staff and external clients using tools like phone, email and social media. The presentation emphasized training staff on appropriate interactions, developing scripts and making the business available to clients. Maintaining a good work environment through proper communications was presented as key to increasing productivity, customer happiness and profits.