Mary T Bogen Resume 2015-1
- 1. 1 MARY T. BOGEN SUMMARY A proventeamleaderandpartner, dedicatedtocustomerservice andproactive problemsolving.Naturallycuriousanda quicklearner,withproven experience inavarietyof media.Demonstratedexperienceinconnectingwithcustomersina warm way,to buildpositive relationships andloyalty. PROFESSIONAL EXPERIENCE Target – Madison,Wisconsin,2005 - Present A 300+ employee,1,800+ transaction-a-dayretailestablishmentinWestMadison. SoftlinesLeader – 2014 - Present Lead the dailystaff taskand breaktime assignmentsforthe entire store,followingupthroughoutthe daytoensure staff is meetingexpectedtimegoals.Leadateamof 4-5 daily teammemberswithinthe clothingandaccessoriesdepartments, ensuringthatkeyareasare presentedwell andthatthe teamis planningaheadforchangesinpresentations, displaysand newclothingcollections. Followingthe releaseof the popularCartwheelApp,createdacustomsetof templatesforin-storesignage aswell as a tutorial for printingandplacement. ThisassistedourCartwheelsalespercentage inbecomingthe highestin the districtwith4.3% of all total Target Westsalesattachedto Cartwheel. Commendedformyapproachto a specificmerchandiseproblembyavisitingTargetexecutive,whoTweeteditout company-wideandimplementeditasstandardoperatingprocedure. GuestService Team Leader – 2012 - 2013 Createda positive front-of-store experience forguests.Oversaw the checkoutprocess,the GuestService Desk,the photo counterand Target Café.Responsibleforleadingthe teamtoa positive overallGuestExperiencemetricpercentage. Trainedteammembersonthe sale of the Target REDCard to promote brandloyalty. Keptour GuestServices score ata steady90% or above throughoutmytenure. Assistedwiththe promotionof fourdifferentteamleads,andledhiringandcoachingstaff. Engagedwithguestsduringthe checkoutprocess,ensuring thatall issuesthatarose were dealtwithinaspeedy and courteousmanner. Keptabreastof currenttechnologiesandbasictroubleshooting,toassistthe Service Deskwhenissueswith electronicsarose. Responsible forregistermaintenance andbasicrepair,aswell asotherGuestExperience technologiessuchas PDAs,LPDAs,iPADs,iPODs,walkies,hipprintersandprice scanners. Responsible forcontactwithClientSupportServices,ourtechsupportline. Trainedonhow to retrieve transactionandvideoinformationfromourdatabase usingourInsidePOSsystemand searchdata. Responsible forusingthisknowledge tosearchfortransactionsforguestsor law enforcementlooking to findfurtherinformationaboutatransaction. (608) 692 - 6304 [email protected] www.linkedin.com/in/marybogen
- 2. 2 Electronicsand Entertainment Team Leader – 2010 - 2011 Oversawthe Electronics&Entertainmentdepartment,aswell asToys& SportingGoods.Leda teamof 6-8 people in recommendinganddemonstratingelectronicproducts,andupsellingaccessories. Ledthe teaminachievingconsistently green-ratedGuestService scoresthroughthe durationof myleadership. Researchedthe productsinmydepartmenttobetterassistthe guestsandincrease salesinmydepartment. Assistedguestsviaphone andinperson,helpingtroubleshootelectronicstheyhadpurchasedinstore. Thisledto reducedin-store returns. Redesignedthe templateforthe weeklyleadershipreportstobe customizable anddepartmentspecific,whichwas adopteddistrictwide. PresentationTeam Leader – 2009 Leda teamof 4-8 people eachnighttoplanand execute displaysandaisle transitionsthroughout the store ona daily, weeklyandmonthlybasis. Ledthe operationsof the team,includingplanningall logistics,hiringandscheduling. Increasedthe total efficiencyof store presentationbycreatinganorganizedsystemforsignage,dependentupon expirationdates,arrival andlocation. Improvedthe organizationof backroommerchandise,whichbalancedworkloadamongthe teamsandimproved backroomdata integrity. LogisticsTeam Leader – 2006 - 2008 Leda nightlyteamof 35+ (total rotatingteamof 80+) to complete routineprocessof truckunloads,full sales floorrestock and backstockprocess,leavinga resetstore forthe morningteam. Advocated forbackroomdata integrity,ensuringthatlocationaccuracywasa highpriorityand covered thoroughly duringtraining,whichledtoplacinginthe top20% inthe districtfor backroomlocation accuracy. Inheritedafailingtrainingscore,and turneditaroundto the besttrainingscore withinour58-store districtintwo months. Implementedaculture of employee safetybyactivatingateamrewardsystemforsafetystreaks,whichleadto195 dayswithouta safetyincident. Createda systemtocommunicate whether safety lockswere inplace onemptytrailerstoprevent employee accidents. MediaConsultant, North WestSide Irish– Chicago,Illinois,2003 - 2004 A small non-profitorganizationinNorthWestChicagothatruns year-roundfooddrivesandraisesmoneyforMisericordia, a home for childrenandadultswithphysical andmental disabilities. Designedthe formerNorthWestSide Irishlogoandwebsite,andprovidedwebsite support. Photographedeventssuchasthe popularNorthWest Side IrishParade,whichprovidedthe organizationwith mediacoverage andreceivedaCertificateof AppreciationfromThe Cityof NorwoodPark. Designedabumpersticker,whichraised$1,500 for Misericordia. (608) 692 - 6304 [email protected] www.linkedin.com/in/marybogen
- 3. 3 EDUCATION General EducationDegree – Madison,Wisconsin HD Jacobs High School – Algonquin, Illinois Homeschooled– Chicago,Illinois RELATED ACTIVITIES Owner/Operator/Creator, Foxand Sparrow FotoBooth – Madison,Wisconsin,2012 - Current Builta fullyoperational,retro-style,mobile photoboothfromscratchwithnopreviouscarpentryexperience.It includes a built-inmonitor,apushbutton,a printer,aforward-facinglightandrunsona laptop. Hiredto hostevents throughoutthe Madisonarea. Donatedmytime and boothto charityeventsdirectlybenefitingnon-profitorganizations,includingthe Arthritis Foundation,the MultipleSclerosisFoundationandthe CreekDaySchool. Freelance Photographer– Chicago,Illinois,2002 - 2011 Providedphotographyservicestolocal media,small recordlabels,modelportfoliosandcompanywebsites. (608) 692 - 6304 [email protected] www.linkedin.com/in/marybogen