The project is 32% complete with key activities around developing standard operating procedures (SOPs), knowledge transfer certification, and finalizing the controls framework lagging behind schedule. There are several high priority outstanding issues that need to be addressed including clarifying tax reporting lines, completing the task list, agreeing on final service level agreements and key performance indicators, and addressing delays in SOP development and knowledge transfer assessments. The project timeline shows planned activities from October 2014 through March 2015 focused on knowledge transfer, SOP development, testing, and go-live.