Managed support cost and enhanced performance for the world's largest gaming enterprise.

Jan 12, 20140 likes618 views

The document summarizes a project to manage support costs and enhance performance for a large global gaming enterprise. The gaming company wanted to consolidate its customer data from various systems like CRM, BPM, MDM and BI into a single application to provide a centralized customer view. Mindtree collaborated with the customer to develop a new application that integrated with other line-of-business applications, migrated the legacy CRM system to Salesforce Service Cloud, and included a help portal and integration with third party chat/phone and social/knowledge functionality to better serve customers worldwide.

Managed support cost and enhanced performance
for the world's largest gaming enterprise.
The customer is a global, multinational enterprise
specializing in electronic games. They entered into
new product segments through the inorganic route

Business impact

and wanted to bring together converged technology

 Better control over costs related to

stacks under a single umbrella. This would enable
them to deliver centralized customer data for a single
customer view. Thus, they wanted to establish a
conversion within CRM, BPM, MDM and BI and create a
new application for eﬃcient customer support.

the customer support function
 Faster response time and better customer
experience in handling customer issues
 Increased eﬃciency and eﬃcacy of
customer staﬀ

Business challenge
Inconsistent customer data shared across various

 Implement a Knowledge Management (KM)

systems within an enterprise can undermine customer

application which would eﬀectively capture legacy

satisfaction. CRM software includes sales, services and

and new service knowledge, making it quickly

customer support, call centers, sales force automation

available for all service technicians and users.

systems and order management. Ineﬀective
implementation of a CRM system is a waste of the

Our solution

enterprise’s time and resources.

Mindtree collaborated with the customer to develop a
new application, keeping in mind present and future

Our customer wanted a robust solution that would

requirements such as:

help grow customer revenues, cut operating costs and

 Distributed scenarios

boost IT eﬃciencies. The solution would also be

 Oﬄine capabilities

required to:

 Cloud deployment and seamless integration with

 Gather accurate data and provide protection while

line-of-business applications.

being transmitted over a network through a Single

The key aim was ease of maintenance for both the

sign-on (SSO) access mechanism for easy and rapid

operations and the development teams.

access to information.

The ﬁnal solution included:
 Transition and migration of the legacy CRM
system to the sales force service Cloud in
record time.
 Architecture, design and development of a
state-of-the-art ‘advisor’ facing system using the
sales force development platform for a global
advisor base.
 Integration with a third party vendor for chat &
phone, and social & knowledge functionality.
 A help portal to service worldwide customers
using the sales force platform with Apex and
Visualforce technologies.

About Mindtree
Mindtree is a global information technology solutions company with revenues of over USD 435 million. Our 13,000 experts engineer
meaningful technology solutions to help businesses and societies ﬂourish. Mindtree's consulting-driven approach makes us a strategic
partner to over 40 Fortune 500 enterprises.
www.mindtree.com

©Mindtree Ltd 2013

Mindtree helped a leading Indian non-banking financial enterprise improve its end-of-year validation and release process. Previously, the process took over 27 hours for one application and over 24 hours for another, forcing critical applications to be offline for a whole day. Mindtree analyzed the process and made changes like processing data field updates for all branches at once instead of individually. This reduced the time for one application to just six minutes and the other to one minute, saving time and allowing the applications to remain online.

Advanced churn management solution for insurers.Mindtree Ltd.

In today’s competitive marketplace, insurance products have become commoditized. Price comparisons are readily available. Service quality and brand values are being judged based on personal experience and information available through various channels, thus resulting in increased customer churn. Customer retention is getting increasingly important because of growing risk exposures, shrinking profitability and challenges around acquiring new customers.

Important Features Of Help Desk Management System - The features which facili...Kapture CRM

gtFace: Business intelligence (BI - presentation)kostienko2

Business Intelligence (BI) solutions provider offers data integration, warehousing, and reporting services. They help clients by integrating data from different systems into a centralized database to provide a complete view of operations and enable advanced analytics. This improves decision making. Specifically, the document describes problems like lack of visibility across systems and ineffective marketing. It then explains how the company solves these by building centralized data warehouses and custom reports. This provides benefits like easier access to data, improved management insights, and more targeted campaigns.

Analytics led transformation of marketing functionAditya Madiraju

Customer complaint management pptsarahjohnson621

Business Intelligence CapabilitiesHicron

Business intelligence capabilities can empower organizations by providing real-time insights into business data. BI tools allow users to access and analyze big data through dashboards, reports, data visualization and predictive analytics. This helps users make faster, more informed decisions to improve performance and business outcomes. A BI platform can increase responsiveness, reduce costs and drive better decision making by providing flexible, self-service access to decision-ready intelligence on any device.

Why use CRM, What is XRM? SlidesSimon Jackson

Better decision making with proper business intelligencemadhavlankapati

WebbMason docBuilder Webinarwmdocbuilder

This document discusses how organizations can manage printing costs with on-demand solutions from WebbMason. It introduces MarketingBench and docBuilder, which allow users to create and print documents from their desktop. This saves costs over retail copy stores and the time spent manually printing and binding projects. The webinar agenda includes an overview of MarketingBench features, a demonstration of docBuilder, and a cost savings scenario comparison to retail stores. Customer support is also provided to help organizations implement and use the solutions.

Reduced maintenance costs and improved user productivity for a leading publis...Mindtree Ltd.

The document summarizes how Mindtree helped a leading publishing house modernize their core applications to reduce maintenance costs and improve user productivity. The publishing house faced challenges with a legacy system that could not scale across their global operations and was increasing maintenance costs. Mindtree collaborated with the customer to modernize their core system by creating a new framework that reused the existing applications and business logic, integrated a third party tool, and provided a global system with improved functionality and reduced maintenance needs.

Business Intelligence for SaaSLogiXML

This document discusses how Medical Group Management Association (MGMA) implemented LogiXML business intelligence (BI) software to empower self-service reporting for their end users. MGMA is an association for medical practice administrators that provides industry benchmarking tools and surveys. They previously built custom reporting using ASP.NET but it lacked advanced features. With LogiXML, MGMA is able to easily aggregate data, provide self-serve reporting capabilities, design reports internally without IT assistance, and improve the user interface. This has increased the value of MGMA membership by helping members better manage their practices through more interactive reporting and improved survey data collection.

E crmVanitha Kamaraj

Customer relationship management (CRM) helps companies build long-term relationships with customers by removing communication barriers, reducing costs, and enhancing effectiveness. Electronic CRM (e-CRM) systems are web-based and less expensive to implement than traditional CRM. e-CRM offers a customer-centric, flexible, and technology-enabled strategy for relationship building but requires strong leadership.

Business impact analysis of mindtreeShashwat Shankar

This document discusses the business impact analysis and disaster recovery plan for the IT company Mindtree. It outlines five key infrastructure components: cloud management, DevOps, application infrastructure management, service integration and management, and cyber security. It then describes the scales for assessing the financial and operational impacts of a disruptive event, ranging from no impact to major impact. Finally, it prioritizes critical assets and systems for Mindtree, including data centers, operational run books, hosting servers, the CI-CD platform, applications, servers, multi-servers, and vendors.

KayakPlus - marketing automation integrated to KayakSteeri Oy

Steeri Oy offers a marketing automation solution called KayakPlus Dialog that allows companies to automate customer care processes using triggers and personalized email, SMS, and mail campaigns. The solution integrates customer data from various sources to identify the right audiences for different customer care actions. It also includes tools for building audiences, creating triggers, scheduling campaigns, and reporting on metrics. Steeri acts as a partner to help clients assess their needs, plan customer care models, and implement a successful marketing automation process.

Knowledge management systemKapture CRM

DokCRM for banking | architectureKLever

This document discusses using a paperless approach for financial processes with dokCRM for banking. It describes how dokCRM provides a centralized, virtual document management platform that can integrate applications and provide a unified view of document assets. Key features of dokCRM include centralized security management, business rules, object-centric modeling, support for both automated and human-centric business processes, and integration with document capture, workflow, and storage technologies.

Incident Management ServiceDesk Plus

Pitch Office App -- PropTechJean-Yves Huwart

The document describes a tenant experience platform that provides various functionality to help buildings and offices operate efficiently including community features, live availability and occupancy tracking, room booking capabilities, integrated local retail shops, and partnerships. The platform aims to improve loyalty, asset value, efficiency, work life balance for tenants, and provide real-time workplace data usage insights to enable a happy office life.

VMware Case Study Infographic - Millennium Pharmacy SystemsIdeba

Millennium Pharmacy Systems sought to improve efficiency and reduce costs through a lean IT model. Using VMware vSphere with Operations Management, they were able to immediately reduce resources being used by virtual machines that had been oversized, improving data center efficiency. Setup was quick and easy. Millennium can now more easily recognize and resolve issues, reducing downtime for end users. They have reduced IT capital expenditures by 20% by optimizing server usage.

Kaseya: Making Operational IT Strategic: Special Edition for Education CIOsKaseya

This document discusses how educational IT departments can become more strategic by focusing on operational efficiency and innovation. It recommends that educational CIOs shift the balance towards preventative and invisible IT operations using automation. Specific best practices include setting aggressive targets to reduce costs through automation, publicly demonstrating budget reductions while maintaining or improving service quality, and empowering end users through self-service options while maintaining central control. The document promotes the use of the Kaseya platform to achieve operational efficiencies and gain strategic influence through features like automated procedures, reporting, remote management, and centralized software deployment.

Bsa presentationdavis1mj

Sargento Auto Bulbs wants to replace their current financial systems with a new company-wide networked transaction processing system to improve data accuracy, processing times, and real-time reporting across departments. They demonstrated a prototype using Microsoft Access that connects all customer and sales data into a single database, allows electronic reporting and data sharing, and aims to streamline the sales to billing process. Moving forward, they plan to consider a web-based interface and further integration with other business systems.

How to do Secure Data Labeling for Machine LearningSkyl.ai

About the webinar Data annotations or more commonly called data labeling is an integral part of AI and Machine learning. One of the biggest concerns that organizations have while doing AI and ML is about handing data. Many organizations have concerns about data security and privacy of the training data, especially highly regulated industries like Healthcare, Banking, Government, etc. where data privacy and security are paramount. What you will learn - Risks associated with data annotations and how to manage data privacy and data protection - How to handle deployments and infrastructure to manage data security - How to manage collaborative contributors for secure data labeling to balance scale, security, cost and quality in data labeling - Live demo of a secure data labeling platform

What are the best digital transformation tools for your business?learntransformation0

NexJ Solutions for Financial ServicesNexJ Systems Inc.

NexJ develops customer relationship management, customer data management, and customer process management solutions tailored for the financial services industry. Their solutions integrate disparate data sources into a unified view of customer information, provide industry-specific functionality, and are further tailored for different business lines within financial services. NexJ's integrated desktop solutions deliver a single interface combining customer data and tools to help advisors improve customer service and identify cross-sell opportunities.

More Related Content

What's hot (20)

gtFace: Business intelligence (BI - presentation)kostienko2

Analytics led transformation of marketing functionAditya Madiraju

Customer complaint management pptsarahjohnson621

Business Intelligence CapabilitiesHicron

Why use CRM, What is XRM? SlidesSimon Jackson

Better decision making with proper business intelligencemadhavlankapati

WebbMason docBuilder Webinarwmdocbuilder

Reduced maintenance costs and improved user productivity for a leading publis...Mindtree Ltd.

Business Intelligence for SaaSLogiXML

E crmVanitha Kamaraj

Business impact analysis of mindtreeShashwat Shankar

KayakPlus - marketing automation integrated to KayakSteeri Oy

Knowledge management systemKapture CRM

DokCRM for banking | architectureKLever

Incident Management ServiceDesk Plus

Pitch Office App -- PropTechJean-Yves Huwart

VMware Case Study Infographic - Millennium Pharmacy SystemsIdeba

Kaseya: Making Operational IT Strategic: Special Edition for Education CIOsKaseya

Bsa presentationdavis1mj

How to do Secure Data Labeling for Machine LearningSkyl.ai

gtFace: Business intelligence (BI - presentation)kostienko2

Analytics led transformation of marketing functionAditya Madiraju

Customer complaint management pptsarahjohnson621

Business Intelligence CapabilitiesHicron

Why use CRM, What is XRM? SlidesSimon Jackson

Better decision making with proper business intelligencemadhavlankapati

WebbMason docBuilder Webinarwmdocbuilder

Reduced maintenance costs and improved user productivity for a leading publis...Mindtree Ltd.

Business Intelligence for SaaSLogiXML

E crmVanitha Kamaraj

Business impact analysis of mindtreeShashwat Shankar

KayakPlus - marketing automation integrated to KayakSteeri Oy

Knowledge management systemKapture CRM

DokCRM for banking | architectureKLever

Incident Management ServiceDesk Plus

Pitch Office App -- PropTechJean-Yves Huwart

VMware Case Study Infographic - Millennium Pharmacy SystemsIdeba

Kaseya: Making Operational IT Strategic: Special Edition for Education CIOsKaseya

Bsa presentationdavis1mj

How to do Secure Data Labeling for Machine LearningSkyl.ai

Similar to Managed support cost and enhanced performance for the world's largest gaming enterprise. (20)

What are the best digital transformation tools for your business?learntransformation0

NexJ Solutions for Financial ServicesNexJ Systems Inc.

CRMNEXT company profile 2019CRMNEXT

CRMNEXT continues where traditional CRMs leave off. It eliminates the artificial barriers between human and digital channels, enabling world-class, omni-channel customer interactions from a single, unified platform. With more than a million financial service associates and a billion customers supported by the platform globally, CRMNEXT effectively re calibrates banks’ potential to grow engagement, drive profitability and deliver innovation. It has to its credit the largest Banking CRM implementation in the world with 3,25,000+ users across 5,000+ locations and 36 countries. With proficiency in creating customer journeys from digital on-boarding through all aspects of assisted services, we are focused on the delivery of high-quality CRM implementations.

Customer Relationship Management unit 5 trends in crmGanesha Pandian

Reinventing the client journeyaccenture

Accenture developed a single digital platform called Manage mySales based on Salesforce to improve client relationships and business outcomes. Previously, Accenture relied on disconnected tools across sales, marketing, and other areas. Manage mySales integrated these processes by providing a single source of client data. It has since expanded to other areas like quality and ecosystems. The platform offers insights through analytics and has increased efficiencies, while enabling more data-driven decision making. It has driven better business opportunities and outcomes for Accenture.

Product engineering services at a glanceHappiest Minds Technologies

Get it & crm solutions at one doorDB Computer Solutions Ltd

Superior Web-based fulfillment system for electronic design automation leader.Mindtree Ltd.

This document discusses how Mindtree helped a leading electronic design automation company redesign its eCommerce portal and migrate to a new platform. The existing platform was experiencing performance issues and lacked integration capabilities. Mindtree identified IBM Webspear Commerce as a suitable commercial off-the-shelf product, developed a scalable and configurable architecture using it, and migrated the company's data and systems to the new platform. The new system improved performance, flexibility, and integration with external systems.

Microsystems Smart SolutionsMicrosystems

Microsystems is a global IT solutions provider established in 1992 that offers various business solutions, applications, and services. It has over 25 years of experience delivering innovative technology projects on time and on budget. The document discusses Microsystems' vision, mission, values, and portfolio of products and industry-specific solutions that help customers achieve their business goals through automation and digital transformation. Their solutions include ERP, CRM, cloud services, and vertical solutions tailored for industries like retail, real estate, and healthcare.

Transforming The Insurance Industry How Liferay DXP Is Revolutionizing Digita...arenakelly

CRMNEXT Insurance PlatformCRMNEXT

CRM SYSTEM IN NBFC SECTORSameerK23

This document discusses Customer Relationship Management (CRM) in the context of non-banking financial services. It provides an introduction to CRM and highlights that most institutions take a narrow view of CRM, limiting benefits. A successful CRM strategy incorporates business activities, channel management, relationship management, and back-office/front-office integration within a customer-centric approach. The document then discusses concepts, benefits, challenges and importance of CRM for non-banks. It also covers CRM techniques used by non-banks in India and future trends in CRM.

Crm system (nbfc sector)Gupta Ravi

This document provides an overview of Customer Relationship Management (CRM) in the context of non-banking financial services in India. It discusses how CRM can help automate lending operations, boost sales, improve customer experience and loyalty. However, challenges include creating a unified customer view across multiple systems and products. The document also outlines various CRM techniques used by non-banks like mobile and online banking. It emphasizes the importance of embracing new technologies like artificial intelligence, analytics and cloud-based solutions to gain insights, manage growth and stay compliant with regulations.

Smartwave Digital Business Platform Marko Markovic, MSc, MBA

5 key capabilitie for a smart service desk solution infographicMicro Focus

Microsoft dynamics partnerInet Dynamics

I-NET Dynamics is a certified Microsoft Gold Partner that provides Microsoft Dynamics business solutions and IT managed services in ASEAN. They identify components within enterprises to improve operations and efficiency. They combine strong industry knowledge with Microsoft and other applications to deliver powerful solutions meeting customer requirements. They are committed to helping customers advance and achieve objectives through empowering solutions.

microsoft-dynamics-365-for-operations-retail-factsheetDeneys Minne

Microsoft Dynamics 365 for Operations provides a cloud-based ERP solution for retailers. It offers capabilities for merchandising, e-commerce, supply chain management, finance, and more. The document discusses key features like seamless omni-channel experiences, flexible global deployments in the cloud, effective merchandise management, and intelligent operations through analytics and workflows. Microsoft Dynamics 365 aims to help retailers deliver amazing customer experiences through technology.

Digital commerce services.Mindtree Ltd.

Today’s evolving customer behavior and expectations have changed the rules of commerce. Consumers leverage devise proliferation and social media to engage with enterprises across multiple touch points, for making purchases. Mindtree’s integrated, comprehensive set of service offerings and solutions enable enterprises to address their commerce strategy needs. Our expertise in key digital commerce technologies, aids Fortune 500 customers in their digital commerce transformation.

CRM Project Portfolio - Taction CRM Practice Taction Software LLC

Taction provides CRM consulting and customization services with experienced professionals. They have expertise in SugarCRM, SuiteCRM, and CRM integrations. Notable services include CRM implementations for industries like healthcare, education, and manufacturing. Case studies outline projects involving migrations, customizations for sales processes, and integrations with tools like Asterisk for telephony. Overall, Taction helps customers maximize their CRM investments.

MindK Overview 2018Sergiy Kyrylyuk

MindK offers web and mobile app development, quality assurance, and DevOps services. Over the past decade, MindK has developed over 120 complex B2B and B2C solutions in the e-commerce, financial services, and construction sectors. Our coordinated teams include project managers, developers, designers, DevOps, and QA engineers. At MindK, our goal is to help clients accelerate growth and innovation, boost operational efficiency and improve profitability and customer satisfaction. Our passion for technology and years of experience in the IT industry is reflected in the professionalism of our team, enabling us to deliver predictable results that exceed expectation, accelerating our clients’ time to market and ensuring sustainable growth. We are proud that: Our average client relationship is 5 years 96% of our clients' projects have met deadlines 84% of our clients continue working with us on this very day and come back with new projects. MindK footprint spreads globally and covers the following regions: USA, UK, EU, Norway, Australia, and Israel.

What are the best digital transformation tools for your business?learntransformation0

NexJ Solutions for Financial ServicesNexJ Systems Inc.

CRMNEXT company profile 2019CRMNEXT

Customer Relationship Management unit 5 trends in crmGanesha Pandian

Reinventing the client journeyaccenture

Product engineering services at a glanceHappiest Minds Technologies

Get it & crm solutions at one doorDB Computer Solutions Ltd

Superior Web-based fulfillment system for electronic design automation leader.Mindtree Ltd.

Microsystems Smart SolutionsMicrosystems

Transforming The Insurance Industry How Liferay DXP Is Revolutionizing Digita...arenakelly

CRMNEXT Insurance PlatformCRMNEXT

CRM SYSTEM IN NBFC SECTORSameerK23

Crm system (nbfc sector)Gupta Ravi

Smartwave Digital Business Platform Marko Markovic, MSc, MBA

5 key capabilitie for a smart service desk solution infographicMicro Focus

Microsoft dynamics partnerInet Dynamics

microsoft-dynamics-365-for-operations-retail-factsheetDeneys Minne

Digital commerce services.Mindtree Ltd.

CRM Project Portfolio - Taction CRM Practice Taction Software LLC

MindK Overview 2018Sergiy Kyrylyuk

More from Mindtree Ltd. (20)

Mindtree: Shift to Continuous DeliveryMindtree Ltd.

This document discusses shifting to continuous delivery for IT operations. It recommends determining your current state, shifting your thinking culturally to support continuous delivery, applying Agile and DevOps aggressively through cross-functional teams, accelerating automation and rationalizing tools, and building strong service integration to eliminate silos and increase productivity. Successfully implementing continuous delivery promises benefits like lower operations costs, more opportunities for innovation, and improved delivery times to enhance the user experience.

Automation and upgrade of a multi country rollout testing, accelerated by Min...Mindtree Ltd.

The customer, a large ICT service provider, needed to upgrade and automate testing for their multi-country SAP rollout to reduce costs and improve efficiency. Mindtree automated over 320 workflows across key SAP modules for logistics, finance, and HR. This automation saved over 300 person days of effort for regression testing over 14 cycles in 18 months, resulting in cost savings of 75% for testing in countries where automation was implemented. Mindtree created documentation and tracked knowledge to help ensure successful testing.

Facilitating a unique identification enrolment and authentication system.Mindtree Ltd.

Next generation SaaS solution with end-to-end ownership for a leading mobile ...Mindtree Ltd.

Cloud based analytics framework for the world's largest B2B e-commerce servic...Mindtree Ltd.

Developing high customer engagement through mobile application for a major cr...Mindtree Ltd.

Crafting an intuitive and efficient marketing portal to enhance product manag...Mindtree Ltd.

Enhancing Web Content Management System (WCMS) and service.Mindtree Ltd.

SharePoint partnership.Mindtree Ltd.

Improving employee and broker productivity with portal technologies.Mindtree Ltd.

SITEsMART - Connecting with the on-the-move consumer.Mindtree Ltd.

Powering performance through a tailor-made solution.Mindtree Ltd.

Developing softphone driver for Unified Communication Market (UCF)Mindtree Ltd.

Mindtree SAP BI, BO & HANA servicesMindtree Ltd.

Facilitating sales force integration with exchange.Mindtree Ltd.

Product reengineering solution for a global web services enterprise.Mindtree Ltd.

Mindtree helped a global web services company reengineer their portal to address challenges with high turnaround times, legacy applications, and a lack of integration and reporting features. The solution developed a new records and retention portal from scratch with two-factor authentication. It also reengineered the rights and clearances solution to integrate with an existing document management system, improving reliability, scalability, and availability. The changes resulted in a 30% increase in productivity, 90% reduction in licensing costs through real-time data integration, removal of 80% obsolete data, and high customer satisfaction.

Superior customer service with robust risk management through reengineered da...Mindtree Ltd.

Gladius video management software.Mindtree Ltd.

Reengineered virtual infrastructure for a leading private equity enterprise.Mindtree Ltd.

Robust anti-theft technology driving customer preference for a leading manufa...Mindtree Ltd.

Mindtree: Shift to Continuous DeliveryMindtree Ltd.

Automation and upgrade of a multi country rollout testing, accelerated by Min...Mindtree Ltd.

Facilitating a unique identification enrolment and authentication system.Mindtree Ltd.

Next generation SaaS solution with end-to-end ownership for a leading mobile ...Mindtree Ltd.

Cloud based analytics framework for the world's largest B2B e-commerce servic...Mindtree Ltd.

Developing high customer engagement through mobile application for a major cr...Mindtree Ltd.

Crafting an intuitive and efficient marketing portal to enhance product manag...Mindtree Ltd.

Enhancing Web Content Management System (WCMS) and service.Mindtree Ltd.

SharePoint partnership.Mindtree Ltd.

Improving employee and broker productivity with portal technologies.Mindtree Ltd.

SITEsMART - Connecting with the on-the-move consumer.Mindtree Ltd.

Powering performance through a tailor-made solution.Mindtree Ltd.

Developing softphone driver for Unified Communication Market (UCF)Mindtree Ltd.

Mindtree SAP BI, BO & HANA servicesMindtree Ltd.

Facilitating sales force integration with exchange.Mindtree Ltd.

Product reengineering solution for a global web services enterprise.Mindtree Ltd.

Superior customer service with robust risk management through reengineered da...Mindtree Ltd.

Gladius video management software.Mindtree Ltd.

Reengineered virtual infrastructure for a leading private equity enterprise.Mindtree Ltd.

Robust anti-theft technology driving customer preference for a leading manufa...Mindtree Ltd.

Recently uploaded (20)

Hands On: Create a Lightning Aura Component with force:RecordDataLynda Kane

How Can I use the AI Hype in my Business Context?Daniel Lehner

𝙄𝙨 𝘼𝙄 𝙟𝙪𝙨𝙩 𝙝𝙮𝙥𝙚? 𝙊𝙧 𝙞𝙨 𝙞𝙩 𝙩𝙝𝙚 𝙜𝙖𝙢𝙚 𝙘𝙝𝙖𝙣𝙜𝙚𝙧 𝙮𝙤𝙪𝙧 𝙗𝙪𝙨𝙞𝙣𝙚𝙨𝙨 𝙣𝙚𝙚𝙙𝙨? Everyone’s talking about AI but is anyone really using it to create real value? Most companies want to leverage AI. Few know 𝗵𝗼𝘄. ✅ What exactly should you ask to find real AI opportunities? ✅ Which AI techniques actually fit your business? ✅ Is your data even ready for AI? If you’re not sure, you’re not alone. This is a condensed version of the slides I presented at a Linkedin webinar for Tecnovy on 28.04.2025.

AI EngineHost Review: Revolutionary USA Datacenter-Based Hosting with NVIDIA ...SOFTTECHHUB

I started my online journey with several hosting services before stumbling upon Ai EngineHost. At first, the idea of paying one fee and getting lifetime access seemed too good to pass up. The platform is built on reliable US-based servers, ensuring your projects run at high speeds and remain safe. Let me take you step by step through its benefits and features as I explain why this hosting solution is a perfect fit for digital entrepreneurs.

Special Meetup Edition - TDX Bengaluru Meetup #52.pptxshyamraj55

Automation Dreamin': Capture User Feedback From AnywhereLynda Kane

Drupalcamp Finland – Measuring Front-end Energy ConsumptionExove

#AdminHour presents: Hour of Code2018 slide deck from 12/6/2018Lynda Kane

AI and Data Privacy in 2025: Global TrendsInData Labs

In this infographic, we explore how businesses can implement effective governance frameworks to address AI data privacy. Understanding it is crucial for developing effective strategies that ensure compliance, safeguard customer trust, and leverage AI responsibly. Equip yourself with insights that can drive informed decision-making and position your organization for success in the future of data privacy. This infographic contains: -AI and data privacy: Key findings -Statistics on AI data privacy in the today’s world -Tips on how to overcome data privacy challenges -Benefits of AI data security investments. Keep up-to-date on how AI is reshaping privacy standards and what this entails for both individuals and organizations.

Role of Data Annotation Services in AI-Powered ManufacturingAndrew Leo

"PHP and MySQL CRUD Operations for Student Management System"Jainul Musani

Rock, Paper, Scissors: An Apex Map Learning JourneyLynda Kane

Image processinglab image processing image processingRaghadHany

Mobile App Development Company in Saudi ArabiaSteve Jonas

EmizenTech is a globally recognized software development company, proudly serving businesses since 2013. With over 11+ years of industry experience and a team of 200+ skilled professionals, we have successfully delivered 1200+ projects across various sectors. As a leading Mobile App Development Company In Saudi Arabia we offer end-to-end solutions for iOS, Android, and cross-platform applications. Our apps are known for their user-friendly interfaces, scalability, high performance, and strong security features. We tailor each mobile application to meet the unique needs of different industries, ensuring a seamless user experience. EmizenTech is committed to turning your vision into a powerful digital product that drives growth, innovation, and long-term success in the competitive mobile landscape of Saudi Arabia.

"Rebranding for Growth", Anna VelykoivanenkoFwdays

SAP Modernization: Maximizing the Value of Your SAP S/4HANA Migration.pdfPrecisely

Datastucture-Unit 4-Linked List Presentation.pptxkaleeswaric3

Big Data Analytics Quick Research Guide by Arthur MorganArthur Morgan

This is a Quick Research Guide (QRG). QRGs include the following: - A brief, high-level overview of the QRG topic. - A milestone timeline for the QRG topic. - Links to various free online resource materials to provide a deeper dive into the QRG topic. - Conclusion and a recommendation for at least two books available in the SJPL system on the QRG topic. QRGs planned for the series: - Artificial Intelligence QRG - Quantum Computing QRG - Big Data Analytics QRG - Spacecraft Guidance, Navigation & Control QRG (coming 2026) - UK Home Computing & The Birth of ARM QRG (coming 2027) Any questions or comments? - Please contact Arthur Morgan at [email protected]. 100% human made.

Manifest Pre-Seed Update | A Humanoid OEM Deeptech In Francechb3

Build Your Own Copilot & Agents For DevsBrian McKeiver

Dev Dives: Automate and orchestrate your processes with UiPath MaestroUiPathCommunity

This session is designed to equip developers with the skills needed to build mission-critical, end-to-end processes that seamlessly orchestrate agents, people, and robots. 📕 Here's what you can expect: - Modeling: Build end-to-end processes using BPMN. - Implementing: Integrate agentic tasks, RPA, APIs, and advanced decisioning into processes. - Operating: Control process instances with rewind, replay, pause, and stop functions. - Monitoring: Use dashboards and embedded analytics for real-time insights into process instances. This webinar is a must-attend for developers looking to enhance their agentic automation skills and orchestrate robust, mission-critical processes. 👨‍🏫 Speaker: Andrei Vintila, Principal Product Manager @UiPath This session streamed live on April 29, 2025, 16:00 CET. Check out all our upcoming Dev Dives sessions at https://community.uipath.com/dev-dives-automation-developer-2025/.

Hands On: Create a Lightning Aura Component with force:RecordDataLynda Kane

How Can I use the AI Hype in my Business Context?Daniel Lehner

AI EngineHost Review: Revolutionary USA Datacenter-Based Hosting with NVIDIA ...SOFTTECHHUB

Special Meetup Edition - TDX Bengaluru Meetup #52.pptxshyamraj55

Automation Dreamin': Capture User Feedback From AnywhereLynda Kane

Drupalcamp Finland – Measuring Front-end Energy ConsumptionExove

#AdminHour presents: Hour of Code2018 slide deck from 12/6/2018Lynda Kane

AI and Data Privacy in 2025: Global TrendsInData Labs

Role of Data Annotation Services in AI-Powered ManufacturingAndrew Leo

"PHP and MySQL CRUD Operations for Student Management System"Jainul Musani

Rock, Paper, Scissors: An Apex Map Learning JourneyLynda Kane

Image processinglab image processing image processingRaghadHany

Mobile App Development Company in Saudi ArabiaSteve Jonas

"Rebranding for Growth", Anna VelykoivanenkoFwdays

SAP Modernization: Maximizing the Value of Your SAP S/4HANA Migration.pdfPrecisely

Datastucture-Unit 4-Linked List Presentation.pptxkaleeswaric3

Big Data Analytics Quick Research Guide by Arthur MorganArthur Morgan

Manifest Pre-Seed Update | A Humanoid OEM Deeptech In Francechb3

Build Your Own Copilot & Agents For DevsBrian McKeiver

Dev Dives: Automate and orchestrate your processes with UiPath MaestroUiPathCommunity

Managed support cost and enhanced performance for the world's largest gaming enterprise.

1. Managed support cost and enhanced performance for the world's largest gaming enterprise. The customer is a global, multinational enterprise specializing in electronic games. They entered into new product segments through the inorganic route Business impact and wanted to bring together converged technology  Better control over costs related to stacks under a single umbrella. This would enable them to deliver centralized customer data for a single customer view. Thus, they wanted to establish a conversion within CRM, BPM, MDM and BI and create a new application for efficient customer support. the customer support function  Faster response time and better customer experience in handling customer issues  Increased efficiency and efficacy of customer staff Business challenge Inconsistent customer data shared across various  Implement a Knowledge Management (KM) systems within an enterprise can undermine customer application which would effectively capture legacy satisfaction. CRM software includes sales, services and and new service knowledge, making it quickly customer support, call centers, sales force automation available for all service technicians and users. systems and order management. Ineffective implementation of a CRM system is a waste of the Our solution enterprise’s time and resources. Mindtree collaborated with the customer to develop a new application, keeping in mind present and future Our customer wanted a robust solution that would requirements such as: help grow customer revenues, cut operating costs and  Distributed scenarios boost IT efficiencies. The solution would also be  Offline capabilities required to:  Cloud deployment and seamless integration with  Gather accurate data and provide protection while line-of-business applications. being transmitted over a network through a Single The key aim was ease of maintenance for both the sign-on (SSO) access mechanism for easy and rapid operations and the development teams. access to information.

2. The ﬁnal solution included:  Transition and migration of the legacy CRM system to the sales force service Cloud in record time.  Architecture, design and development of a state-of-the-art ‘advisor’ facing system using the sales force development platform for a global advisor base.  Integration with a third party vendor for chat & phone, and social & knowledge functionality.  A help portal to service worldwide customers using the sales force platform with Apex and Visualforce technologies. About Mindtree Mindtree is a global information technology solutions company with revenues of over USD 435 million. Our 13,000 experts engineer meaningful technology solutions to help businesses and societies ﬂourish. Mindtree's consulting-driven approach makes us a strategic partner to over 40 Fortune 500 enterprises. www.mindtree.com ©Mindtree Ltd 2013

Managed support cost and enhanced performance for the world's largest gaming enterprise.

Recommended

More Related Content

What's hot (20)

Similar to Managed support cost and enhanced performance for the world's largest gaming enterprise. (20)

More from Mindtree Ltd. (20)

Recently uploaded (20)

Managed support cost and enhanced performance for the world's largest gaming enterprise.