Monitoring End User Experiences with New Relic & Splunk
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When your digital experience is your brand experience, understanding what your customers go through is critical. Troubleshooting and optimizing their experiences requires visibility into metrics, traces and logs. In this session, we'll demonstrate how to use the combined power of New Relic's real-user monitoring and application performance monitoring with Splunk to keep teams focused on identifying issues before customers tweet, fixing problems fast and knowing what to tackle next.
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Monitoring End User Experiences with New Relic & Splunk
- 1. Monitoring End User Experiences With Splunk and New Relic Break down the silos in your observability infrastructure. Abner Germanow | New Relic, Partner Marketing & Evangelism @abnerg Tom Martin | Splunk, Staff ITOA Practitioner September 26, 2017 | Washington, DC
- 2. During the course of this presentation, we may make forward-looking statements regarding future events or the expected performance of the company. We caution you that such statements reflect our current expectations and estimates based on factors currently known to us and that actual events or results could differ materially. For important factors that may cause actual results to differ from those contained in our forward-looking statements, please review our filings with the SEC. The forward-looking statements made in this presentation are being made as of the time and date of its live presentation. If reviewed after its live presentation, this presentation may not contain current or accurate information. We do not assume any obligation to update any forward looking statements we may make. In addition, any information about our roadmap outlines our general product direction and is subject to change at any time without notice. It is for informational purposes only and shall not be incorporated into any contract or other commitment. Splunk undertakes no obligation either to develop the features or functionality described or to include any such feature or functionality in a future release. Splunk, Splunk>, Listen to Your Data, The Engine for Machine Data, Splunk Cloud, Splunk Light and SPL are trademarks and registered trademarks of Splunk Inc. in the United States and other countries. All other brand names, product names, or trademarks belong to their respective owners. © 2017 Splunk Inc. All rights reserved. Forward-Looking Statements
- 3. Confidential ©2008–17 New Relic, Inc. All rights reserved NEWR NYSE – 2014 15k+Customers 1.5BScale: Events & Metrics Per Minute New Relic At A Glance: 13,500+ Disruptors1,700+ Global Enterprises
- 4. Confidential ©2008–17 New Relic, Inc. All rights reserved Why is monitoring hard?
- 5. 5 300ms 1.5s
- 6. 6 .9s
- 7. 7
- 8. Confidential ©2008–17 New Relic, Inc. All rights reserved Application Agents Browser Agents Infrastructure Agents Lots of Data Sources Synthetic Infrastructure Synthetic Users Wire Data Logging / Machine Data Social & Contact Center Mobile SDK Cloud & Custom Metrics StatsD
- 9. Confidential ©2008–17 New Relic, Inc. All rights reserved From any source, monitoring data can be organized into three main categories 9 Logs Metrics Human-readable events Measurement of an event Examples System startup output, process output Throughput, error rate, request rate, request duration New Relic Provides *via Splunk Integrations Traces Relationships between events Application components involved during a request with an error
- 10. Confidential ©2008–17 New Relic, Inc. All rights reserved What is a transaction trace?
- 11. Confidential ©2008–17 New Relic, Inc. All rights reserved Traces: How Did an Application Arrive at a Result? 1 The Application Result
- 12. Confidential ©2008–17 New Relic, Inc. All rights reserved Tracing Provides Information on Which Segments of an Application Were Involved in a Result 1 Result New Relic Agent
- 13. Confidential ©2008–17 New Relic, Inc. All rights reserved Transactions Are a Central Part of New Relic's Product and Help Developers Diagnose and Troubleshoot Many Problems Without Guessing. 1
- 14. Confidential ©2008–17 New Relic, Inc. All rights reserved With Microservices, Applications ("Monoliths") Get Broken Up Into Smaller Pieces. The Traces Now Go Through Multiple Programs. 1 Original Java Application Node.js Service PHP ServiceExternal Service RubyMicroservice Result New Relic Agent New Relic Agent New Relic Agent New Relic Agent New Relic Agent Open Tracing
- 15. ©2008–17 New Relic, Inc. All rights reserved. ©2008–17 New Relic, Inc. All rights reserved.1
- 16. Confidential ©2008–17 New Relic, Inc. All rights reserved What’s The Problem New Relic & Splunk Are Trying To Solve?
- 17. Confidential ©2008–17 New Relic, Inc. All rights reserved Volume of operational data being generated is growing exponentially. Web App: Then Web App: Now 1 application 3 large servers 1 database 1 data center 1 deploy/quarter 30 containers 4 services 10 small instances 2 managed services 2 databases 2 cloud regions 3 deploys/day
- 18. Confidential ©2008–17 New Relic, Inc. All rights reserved Each tool, framework, platform and language has unique operational questions. 18 What’s the error rate of my Java application? Java Engineer VP of IT Infrastructure Web Developer Site Reliability Engineer Is the database slowing down Rails? What’s our spend in us- west-2? How can we improve deploys to Amazon ECS?
- 19. Confidential ©2008–17 New Relic, Inc. All rights reserved To answer operational questions, teams define their own metrics, logging, and alerting practices. 19 Operations Backend Frontend
- 20. Confidential ©2008–17 New Relic, Inc. All rights reserved Important operational data becomes siloed by service, app, or infrastructure type. 20 Backend Frontend Java application logs Application Traces Operations Infrastructure Metrics
- 21. Confidential ©2008–17 New Relic, Inc. All rights reserved New Relic consolidates operational data to answer hard questions across teams, apps, and platforms. 21 Operations Backend Frontend Infrastructure Metrics Java application logs Application Traces
- 22. Reduce MTTR with production log insights + metric-based application monitoring See real-time application behaviors with byte-code instrumentation data in Splunk See Splunk infra & security alerts in New Relic Why would you want this?
- 23. Data Sources - Splunk and New Relic Splunk Strengths ▶ Machine Data (specifically, around logs) ▶ Breadth across infrastructure (network, server, cloud infrastructure) ▶ Root cause analysis (often via config changes that are logged) ▶ Business-level KPIs, SLOs, etc. that span multiple applications ▶ Long term storage of raw management data New Relic Strengths ▶ Dependencies across app (via Agents embedded inside apps & microservices) ▶ Breadth of Code level (BCI) (Java, .Net, Ruby, Node.js, PHP, Python, Go, iOS, Android, Javascript) ▶ End User Monitoring (response time, etc.) ▶ Real-time Trace/Transactions time-series data ▶ Ease of instrumentation & agent install
- 24. Confidential ©2008–17 New Relic, Inc. All rights reserved How about you demo this thing already?
- 25. Integration Highlights - Splunk App for New Relic ▶ Ease of integration with New Relic APIs to collect application, transaction, mobile, browser and synthetic performance and quality key performance indicators ▶ Out-of-the-box dashboards to summarize transaction response time, ApDex, errors and other key information ▶ Long term storage of data collected by New Relic add-on
- 26. Splunk and New Relic: Break Down Silos ▶ Combine dashboard elements spanning many data sources ▶ Provide dashboards across many users ▶ Correlate time-series data based on Splunk Search Processing Language (SPL)
- 27. Splunk Alerts In New Relic
- 28. Integration Highlights - New Relic ▶ Splunk Reports in New Relic Insights to correlate code-level performance in New Relic, alongside detailed logs that provide additional context; for those using New Relic as their UI, having all the data in one place is valuable ▶ Ad-hoc querying of Splunk data to create flexible views of application logs against New Relic metrics and events for mobile, browser and APM ▶ Splunk Alerts available in context to APM and infrastructure monitoring via New Relic Insights ▶ In the long term, Splunk logs correlated to Transaction traces in APM to give the full context about application performance issues Deck under NDA until 03/23/17
- 29. Integration Example - Media Company Situation ▶ App Dev and newly created “Dev Ops” teams have been the primary “buyer” for New Relic ▶ Operations team has been the primary “buyer” for Splunk ▶ Both teams would get more value by seeing monitoring data across entire environment Splunk + New Relic ▶ Allows Operations team to see End User Monitoring and app server metrics alongside infrastructure components they are measuring ▶ DevOps teams can ad-hoc query Splunk and get events from Splunk, offering better insight into how infrastructure impacts the apps they are responsible for Deck under NDA until 03/23/17
- 30. ▶ Why Measuring Page Load Is The Wrong Metric ▶ Find me today and Wednesday: If you liked my party trick… Or want to know more
- 31. Have your New Relic license key? Install theSplunkbase plug-in Send Splunk Alerts to New Relic Insights See pre-built dashboards in Splunk. What should you do next?
- 32. © 2017 Splunk Inc. Don't forget to rate this session in the .conf2017 mobile app Thank You