Monitoring, automation and visualization as approaches to the principles of DevOps
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The presentation during the meeting of “DevOps Hub. IT Service Management” group ( http://devopshub.net/gruppa-devops-hub/ ). Speaker: Igor Kozenko. Презентация на тему "Мониторинг, Автоматизация и Визуализация как подходы к обеспечению принципов DevOps." на встрече группы “DevOps Hub. IT Service Management”. Докладчик: Игорь Козенко.
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Monitoring, automation and visualization as approaches to the principles of DevOps
- 1. User Group DevOpsHub. IT Service Management Igor Kozenko «Monitoring, automation and visualization as approaches to the principles of Dev&Ops»
- 2. Understanding what is happening in your business - a very profitable habit John Reese
- 3. Plan • Monitoring as a part of Dev&Ops • Monitoring concept and opportunities • Performance monitoring • IT Dashboards • Benefits • Example of evolution and high level designing of the complex solution
- 4. Monitoring as a part of DevOps DevOps Monitoring & Automation Load testing, Real users control, Synthetic transactions All services and systems monitoring Automation of typical scenarios and elimination simple deviations Accounting and visualization of results for management, reporting
- 5. Monitoring concept round the clock monitoring of service instantaneous fault escalation proactive and reactive actions to eliminate deviations keeping of information about deviations accounting of key indexes “making life easier" for administrators
- 6. Opportunities of monitoring Services Servers DataBases Network Objects Data Center Equipment Virtual Inftastructure Application Platform
- 7. Control of real users & performance
- 10. How APM aligns with ITIL concept ITIL APM Loss of user access; loss of service within a geographic region; slow performance; software incompatibility; missing cookies; inability to acquire address or credentials Physical networks, client-server connections and devices in the flow path are all operational; SSL keys are installed and certified Sufficient bandwidth for each flow; QoS and precedence handing; load balancing; sufficient TCP connection pools; latency within application needs; proper application acceleration techniques applied Flow characteristics are known and supported; user response time supports the business function; voice services meet quality standards INCIDENT AVAILABILITY CAPACITY SERVICE LEVEL Data: NetForecast
- 11. Benefits of monitoring improvement Decrease the number of users’ claims Increase the availability and performance of IT Services Improvement of MTTR, MTBF, MTTF Optimization and assessment of using equipment Reducing the cost of equipment
- 12. Costs to deploy $ net profit from services for the year $ <1year ROI $ Revenue Satisfaction $ <30% Performance min 1..5% Availability <75% Resolve time <50% Complaints High level business case
- 13. Dashboards
- 15. Real-Time Information actual indicators Analytics Trends and charts Detailed data Drilldown WEB-interface A single entry point Cross platform Cross browser Implementation requirements Convenient use Fast receiving Visualization benefits
- 16. Infrastructure monitoring Agent Agentless Application monitoring E2E monitoring End user control Deep Dive Automation Auto resolve Automation support Open Source Enterprise Unidirectional IT Inventory CMDB + discovering Correlation engine Trouble ticket system Big Data Security monitoring Attacks Inside Actions Distributed Application Proactive events analytical Forecast Anomalies Event Management Configuration ManagementIncident Management Reports Dashboards Real Time Distributed Application Service Quality Management Customer Experience Management & Revenue Assurance & other