Monitoring the increasing interests of Millenials and Generation Z for sustainability
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The document discusses the rising interest in sustainability among millennials and Generation Z, highlighting their buying behaviors and preferences, as analyzed through the PwC Global Consumer Insights Survey. Key findings include a preference for in-store shopping, a significant willingness to pay a premium for sustainable products, and a notable influence of social media on purchasing decisions. Additionally, it emphasizes the importance of transparent communication from brands about sustainability practices.
Monitoring the increasing interests of Millenials and Generation Z for sustainability
- 1. Monitoring the increasing interests of Millennials & Generation Z for Sustainability Villa d’Este, Cernobbio October, 3rd 2019
- 2. 2PwC | Sustainable Development PwC Global Consumer Insights Survey analyses consumers’ behaviour all over the world USA Canada Brazil Australia China Russia South Africa Japan Vietnam Thailand Malaysia Singapore Indonesia Middle East Philippines Total interviews 21,480 Hong Kong UK Belgium France Germany Spain Denmark Poland Hungary Netherlands Switzerland Ireland 27 Countries Fonte: PwC Global Consumer Insights Survey, 2019
- 3. Buying behaviours Channels Sharing Price point PwC Global Consumer Insights Survey
- 4. 4PwC | Sustainable Development Consumers share their wallet between experiences and products Source: PwC Global Consumer Insights Survey, 2018 Considering your disposable income, please indicate the share of money that you spend for buying products and experiences or services Basis: 22,481 45% Experiences 55% Products
- 5. 5PwC | Sustainable Development Is in store shopping decreasing in terms of consumers’ preferences? True False
- 6. 6PwC | Sustainable Development Is in store shopping decreasing in terms of consumers’ preferences? Consumers who prefer to shop in store daily or weekly are increasing by 22%! 2017 2018 2019 +22% 2016 Source: PwC Global Consumer Insights Survey, 2019 False 40% 41% 44% 49%
- 7. 7PwC | Sustainable Development 42% 27% 8% 7% 38% 21% 9% 9% 36% 20% 10% 11% 40% 19% 10% 12% 41% 19% 11% 15% 44% 20% 12% 17% 49% 23% 16% 24% 2013 2014 2015 2016 2017 2018 2019 The evolution of shopping channels in the last 7 years: physical stores and mobile continue being the main trends How often do you buy products (such as clothing, books, electronic devices) using the following shopping channels? Basis: (2013) 15,080, (2014) 19,068, (2015) 22,617, (2016) 22,471, (2017) 22,481, (2018) 21,480 Note: The graph shows the percentage of daily and weekly users combined In-store PC MobileTablet Source: PwC Global Consumer Insights Survey, 2019 +17% +7%
- 8. 8PwC | Sustainable Development 49% 24% Millennials and Gen Z love shopping in stores In-store Mobile Gen Z: 55% Millennials: 56% Over 52: 35% Gen Z: 28% Millennials: 33% Over 52: 7% How often do you buy products (such as clothing, books, electronic devices) using the following shopping channels? Basis: (2013) 15,080, (2014) 19,068, (2015) 22,617, (2016) 22,471, (2017) 22,481, (2018) 21,480 Note: The graph shows the percentage of weekly and daily users combined Source: PwC Global Consumer Insights Survey, 2019 In order to get attention from Millennials and Gen Z new IN STORE sensorial experiences are needed
- 9. 9PwC | Sustainable Development Which of the following would “significantly” improve your in store shopping experience? (please choose up to 3 options) Base: 21,480 New sensorial and product experience are needed for attracting consumers’ attention 23% • Atmosphere/fancy store design • Technology for an easier purchasing experience • Virtual experience 19% 12% 22%• Wi-Fi • Restaurants/café • Kids area • Specific Events 19% 15% 14% 19%• Personalised products • Customized offers sent by mobiles in store • Exclusive services such as personal shoppers and stylists 16% 13% «Leisure» servicesProduct related services and offersStore design/In store technology Source: PwC Global Consumer Insights Survey, 2019 Gen Z: 31%
- 10. 10PwC | Sustainable Development 38% 32% 30% 24% 13% 12% 12% 11% Cars Other means of transport Sport facilities DIY Design bags Jewels Clothing and Footwear Arredamento Source: PwC Global Consumer Insights Survey, 2018 Which of the following product categories would you be interested in renting or sharing, rather that owning? Basis: 22,481 “Sharing” economy is a growing trend, for accessories and clothing too!
- 11. 11PwC | Sustainable Development Who are the Premium Shoppers? 11 Typically Male 25-34 Millennial Self-Employed $$$ Premium shopper Instant shoppers: they want it now It’s all about me Going green Convenience grocery shoppers ‘Connected’ consumers Frequent shoppers Tech savvy Open to a changing world $$$ Premium shopper Source: PwC Global Consumer Insights Survey, 2019
- 12. 12PwC | Sustainable Development What do Low Price Shoppers look for? 12 Typically Female Mixed job situation, predominantly housekeepers, students, unemployed $$$ Low price shopper Multi-channel shoppers Reluctant to convert to mobile wallets Not so green Convenience grocery shoppers Personal connections matter Less Frequent shoppers Delivery costs deter Hesitant about online grocery $$$ Low price Shopper Source: PwC Global Consumer Insights Survey, 2019
- 13. PwC Global Consumer Insights Survey Digital disruption
- 14. 14PwC | Sustainable Development 14 Does 70% of consumers buy online at least once a month? True False
- 15. 15PwC | Sustainable Development Does 70% of consumers buy online at least once a month? 15 Increasing by 3% vs 2018 More than 76% within Mature Millennials True Weekly purchases Monthly purchases +3% vs 2018 Daily purchases 6% 27% 39% 72% Consumers buying online at least monthly 95% in CHINA Source: PwC Global Consumer Insights Survey, 2019
- 16. 16PwC | Sustainable Development 74% 67% 62% 59% 51% 51% 49% 47% 45% 45% 44% 42% Clothing/Footwear Books, Music, Movies Travels Beauty Grocery Consumer electronics Toys Furniture Sports equipment Jewelery/Watches DIY Household appliances Clothing & footwear are main product categories purchased online worldwide 16 Online Consumers Over the last 12 months, almost 75% of online shoppers bought clothing and footwear 79% Millennials Fonte: PwC Global Consumer Insights Survey, 2019 Did you purchase online in the last 12 months for the following categories of products? Ha fatto acquisti online negli ultimi 12 mesi per le seguenti categorie di prodotti? Basis: 21,480 90% Clothing and Footwear
- 17. 17PwC | Sustainable Development Digital Disruption: Amazon shoppers in the world are 65% of consumers and fashion sales on Amazon are worth 35B$ 17 Source: PwC Global Consumer Insights Survey, 2019 Amazon shoppers worldwide (or equivalent) Americas 77% E-Europe 35% W-Europe 69% Africa and Middle East 57% Asia Pacific 63% 95% 88% 65% JD/ Tmall shopper Amazon shopper Amazon shopper
- 18. 18PwC | Sustainable Development Amazon (or JD/Tmall) keeps growing, especially in China 18 2017 56% +9% Amazon Shopper 2018 59% 2019 65% Fonte: PwC Global Consumer Insights Survey, 2019 Do you purchase on Amazon? Basis: 20,784 95% JD/Tmall 88% Amazon
- 19. 19PwC | Sustainable Development 19 19% 26% 27% 29% 42% 42% 45% Opportunity to book online and get delivery in store Opportunity to return goods in store Opportunity to choose a proper delivery Tracking delivery Free returns Knowing the delivery date from date of order Receiving the product as soon as possible For more than 1 consumer out of 3 free returns, tracking and immediate delivery are indispensable services 19 Fonte: PwC Global Consumer Insights Survey, 2019 In terms of delivery of online orders, classify the following characteristics by order of importance (select max 3 answers) Basis: 21,479
- 20. 20PwC | Sustainable Development 20 Do social media influence purchasing behaviour for 1 consumer out of 2? True False
- 21. 21PwC | Sustainable Development Do social media influence shopping behaviour? 21 Fonte: PwC Global Consumer Insights Survey, 2019 54% of consumers are influenced by Social Media for Fashion purchases Consumers on social media are mainly inspired by reviews and peers’ opinions 32% 29% 28% 25% 23% 21% 19% 17% 10% I have been influenced to buy a product or service, following positive reviews I have read on social… I browse social media channels to seek inspiration for purchases I have purchased products following offers/promotions shared by others I only use social media to keep up with my friends & family I recommend brands/products to others via social media (i.e tags/comments/sharing links) I have made a purchase directly through a shoppable photo/post I use social media channels to complain about a product or service I have been influenced to buy a product or service, following an endorsement from an… I do not use social media Q25. Thinking about social media channels and how you use them, which of the following activities describes your online behavior?" Base: 21,479 True
- 22. PwC Global Consumer Insights Survey Sustainability as a value
- 23. 23PwC | Sustainable Development Only 13% declare not to be interested in sustainability 41% 37% 37% 35% 28% 29% 28% 20% 13% I avoid plastic use whenever possible (eg. plastic straws and cutlery) I look for products with sustainable packaging I buy products with sustainable packaging I choose sustainable products for contributing to protecting the environment I choose products with traceable and trasparent origins I buy brands promoting sustainable practices I consciously choose more sustainable ways of travelling (eg. walking instead of driving) I choose sustainable products to inspire others I have no interest in sustainability (exclusive option) Please indicate which statement better reflects your way of purchasing in a sustainable way Basis: 21,480 Packaging priorities Environmental concerns Living in a sustainable way Sustainability means supporting the environmental long term balance by protecting the environment and its natural resources 9 consumers out of 10 are “sensitive” to sustainability: the reduction of plastic consumption and packaging are key priorities Source: PwC Global Consumer Insights Survey, 2019
- 24. 24PwC | Sustainable Development 42% 41% 40% 38% 37% 37% 23% 22% 24% Sustainable products Ethic products Retailer/Brands committed to charity Brands famous for sustainable practices Eco-friendly products Organic products Local products Sustainable packaging None of the above Non-food products For which of the following characteristics would you pay a premium price? Basis: 21,480 More than 40% of consumers are willing to pay a premium price for sustainable or ethic products/brands Source: PwC Global Consumer Insights Survey, 2019
- 25. 25PwC | Sustainable Development Comparing generations: Older people focus on packaging, Millennials choose sustainable and ethic brands and products Over 52: Packaging Almost 1 out of 2 avoids the consumption of plastic and choose products with a sustainable packaging Under 35: Sustainability 1 out of 3 consciously chooses brands that reflect ethics and sustainable values Source: PwC Global Consumer Insights Survey, 2019
- 26. 26PwC | Sustainable Development Please choose which of the following statements better reflect the way you purchase things in a sustainable way Basis: 2,948; 8,381; 6,112; 3,815; 224 35% 33% 32% 34% 25% 29% 29% 20% 12% 38% 38% 34% 36% 30% 31% 29% 23% 11% 42% 37% 37% 35% 27% 29% 28% 19% 14% 48% 38% 45% 35% 28% 25% 27% 14% 16% 49% 39% 47% 31% 33% 26% 21% 10% 18% I avoid using plastic when possible (eg. plastic straws) I look for products with sustainable packaging I buy products with sustainable packaging I choose sustainable products to contribute to the protection of the environment I choose products with traceable and trasparent origins I buy brands that promote sustainable practices I consciously choose more sustainable ways of travelling (eg. walking instead of driving) I choose sustainable products to inspire others I have no interest in sustainability (exclusive option) Gen Z (17 - 21) Millennials (22 - 35) Generation X (36 - 53) Baby Boomers (54 - 73) Greatest Generation (74 +) Comparing generations: Older people focus on packaging, Millennials choose sustainable and ethic brands and products Source: PwC Global Consumer Insights Survey, 2019
- 27. 27PwC | Sustainable Development Takes into account sustainability when making decisions I choose sustainable products/services to contribute and protect the environment and to set and example for others • I shop brands that promote sustainable practices • I look for products with eco-friendly packaging Plastic pollution aware • I buy products with less packaging • I avoid plastic use when possible (eg. plastic straws) Concerned about greenhouse emissions • I consciously choose more sustainable ways of travelling Interested in being informed about sustainability • I choose products with traceable and transparent origins • Male • < 35 years • Gen Z/Young Millennial • Worker/Self employed • Female • > 55 years • Baby boomer or greatest generation • Man • 35-64 years • Mature Millennial/Gen X • Male • 25-34 years • Millennial • Worker Sustainability is a key value for new consumers: 4 different behavioural profiles Environmental idealist Plastic activist Green traveller Informed
- 28. 28PwC | Sustainable Development Sustainable consumers favour “sharing” 38% 32% 30% 24% 13% 12% 12% 11% Cars Other means of transport Sport facilities DIY Design bags Jewels Clothing & Footwear Furniture Source: PwC Global Consumer Insights Survey, 2018 Which of the following categories of products would you be interested in renting or sharing, but not necessarily owning? Base: 22,481
- 29. 29PwC | Sustainable Development What do young people think of sustainability in Italy? Survey PwC Millennials vs Generation Z PwC Millennials vs Generation Z Interviewed September 20182.424 61% 39% Gen Z (1995-2010) Millennials (1980-1994) M Z
- 30. 30PwC | Sustainable Development Within food products, 1 out of 2 consumers chooses sustainable brands consciously Millennials Generation Z Millennial: 48% choose what to buy depending on values Generation Z: They are even more concerned when making a decision: more than 50% prefer responsible brands Food 8% 11% 27% 33% 20% 7% 11% 34% 29% 19% Completely disagree Disagree Neutral Agree Completely agree Source: PwC Millennials vs Generation Z (2018) Note: domanda a risposta multipla Q: I choose respectful and socially responsible brands
- 31. 31PwC | Sustainable Development Sustainable choices of clothing and accessories brands go down to 15%-16% for Millennials and 16%-22% for Gen Z respectively… Millennials 5% 13% 20% 16% 6% 4% 6% 15% 11% 4% Completely disagree Disagree Neutral Agree Completely agree Generation Z Clothing Source: PwC Millennials vs Generation Z (2018) Note: multiple choice question 6% 10% 24% 14% 7% 2% 6% 15% 12% 4% Completely disagree Disagree Neutral Agree Completely agree Accessories Q: I choose environmental and socially responsible brands
- 32. 32PwC | Sustainable Development … but almost 9 out of 10 young consumers would pay a premium price for sustainable clothing and accessories and 7 out of 10 for sustainable food Young people would pay a premium price especially for food Up to +5% 13% 22% 12% 21% Up to +10% 12% 17% 10% 15% Up to +20% 5% 8% 6% 9% I would not pay a premium price 10% 13% 11% 16% M Z M Z 19% 23% 27% 25% 27% 28% 27% 23% M Z Source: PwC Millennials vs Generation Z (2018) Note: domanda a risposta multipla Q: Would you pay a premium price to buy sustainable products?
- 33. 33PwC | Sustainable Development Consumers experience a communication problem from companies especially in the fashion and accessories industries Companies do not communicate information about products in a properly transparent way: For more than 40% of consumers in the fashion and accessories industries For 30% of consumers in the food industry 42% 35%23% 44% 32%24% 28% 53%19% Yes, completelyAbsolutely no Source: PwC Millennials vs Generation Z (2018) Q: According to your experience, do companies communicate in a properly transparent way where, who and how a product is produced? Note: domanda a risposta multipla
- 34. 34PwC | Sustainable Development Company’s website and social media are favourite channels for collecting information about a brand’s sustainability for both Millennials and Gen Z 6% 10% 14% 14% 15% 16% 19% 20% 28% 4% 5% 9% 11% 8% 9% 11% 12% 16% Other Newspapers/Magazines Family/Friends In store Advertising Other websites Word of mouth Social media Company's website Millennials Generation Z Apparel Q: Where do you collect information about a company or brand’s approach to environmental sustainability? Note: multiple choice question Source: PwC Millennials vs Generation Z (2018)
- 35. 35PwC | Sustainable Development Company’s website, family and friends and social media are most influential about accessories Millennials Generation Z Accessori 6% 10% 12% 13% 14% 15% 16% 17% 20% 4% 7% 6% 7% 8% 10% 10% 10% 11% Altro In negozio Giornali/riviste Altro sito Web Pubblicità Passaparola Social media Parenti/amici Sito Web del rivenditore Q: Where do you collect information about a company or brand’s approach to environmental sustainability? Note: multiple choice question Source: PwC Millennials vs Generation Z (2018)
- 36. 36PwC | Sustainable Development What are the most efficient tools to communicate information about companies’ sustainability?
- 37. 37PwC | Sustainable Development Social Media and Labels are the most effective channels for communicating sustainability of fashion and accessories Clothing + Accessories Labels 2° M Gen Z 15% 27% Social Media 1° M Gen Z 17% 26% Source: PwC Millennials vs Generation Z (2018) Note: multiple choice question 3° M Gen Z 15% 25% Advertising campaigns
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- 39. 39PwC | Sustainable Development PwC Global Consumer Insights Survey: comparing generations Basis: 21,480 14% 39% 28% 18% 1% ‘Mature’ Gen Z 17-22 Millennials 23-36 Generation X 37-51 Baby Boomers 52-71 Greatest Generation 72+ • Young Millennials (23-26) • Core Millennials (27-31) • Mature Millennials (32-36) Source: PwC Global Consumer Insights Survey, 2019