Mule integration with Servicenow

Sep 20, 2015Download as PPTX, PDF1 like1,439 views

This document provides an overview of integrating the ServiceNow platform with MuleSoft applications using the MuleSoft ServiceNow connector. It describes how to set up ServiceNow developer and instance accounts, install the ServiceNow connector in Anypoint Studio, create a Mule application flow to create requests in ServiceNow, and test the integration by calling the application and verifying requests are successfully created. The key steps are: 1) setting up ServiceNow accounts, 2) installing the ServiceNow connector, 3) creating a Mule flow with HTTP and ServiceNow endpoints, and 4) running the application to test request creation in ServiceNow.

Overview:
MuleSoft is a popular ESB technology to integrate Different on-premise and cloud
applications for data exchange. Servicenow is a platform-as-a-service (PaaS) provider
of enterprise Service Management (SM) software. Provides wide variety of options to
control all the support activities i.e. Incident, request, tracking, status, follow-ups and
etc. The Mule ServiceNow connector enables developers to interact with ServiceNow
API to create issues and incidents and fetch data from any where, any time and any
amount volume.

Prerequisites:
 Servicenow developer account.
 Servicenow instance and access details
 Mule Anypoint Servicenow connector.

Servicenow instance and access details:
 Once the account has been setup, need to make request for instance
using tabs MANAGE  Instance  Request for Instance
 Instance will be created and gives the details (Instance URL, Instance login
username and Instance login password)
 Here Instance means, dedicated dashboard where you can control all your
requests and incidents.
 Login to the Servicenow Instance with the provided details.

Mule Anypoint Servicenow Connector:
Servicenow is a platform-as-a-service (PaaS) provider of enterprise Service
Management. Mule Servicenow connector provides more than 30
operations to interact with Servicenow api to perform
 Incidents management
 Request management
 User management.

MULE ESB Flows for Servicenow Integration
The below Mule application is used to create request under Servicenow
using Mule Anypoint Microsoft Servicenow connector.

Steps to be followed for integrating ‘Servicenow’ with MuleSoft Applications:
 Install the Servicenow Connector in Anypoint Studio (3.5 and above)
http://repository.mulesoft.org/connectors/releases/3.5

 Create a new Anypoint Studio Project and Flow to create request.
 Configure the Servicenow global element in global elements section by
providing the instance URL, instance username and instance password

 In the flow first add HTTP inbound endpoint to trigger the service.
 Add Servicenow endpoint in the flow to create request by refering to
Servicenow global connector.
 Now at this position we are integrated with Servicenow to perform
actions.

Running and Testing the Application:
 Right-click on the application  Run  Mule Application.
 Open the browser and hit the url http://localhost:8081/createRequest
 Service will create the request in Servicenow instance and gets the
created request id back in the response in case of no errors
 Below screen shot shows response after successful creation of request
and you can notice request number REQ0010012

Request creation under Servicenow instance:

Anypoint Studio has a built-in feature to automatically generate documentation for Mule projects. The documentation plugin allows users to generate an HTML report of all flows, elements, and code including attributes and descriptions provided in doc:name tags. To generate documentation, users simply select the documentation plugin in Anypoint Studio and choose an output folder. The plugin then builds an index.html file containing graphical and code views of each flow and component in the project.

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Artificial Intelligence is providing benefits in many areas of work within the heritage sector, from image analysis, to ideas generation, and new research tools. However, it is more critical than ever for people, with analogue intelligence, to ensure the integrity and ethical use of AI. Including real people can improve the use of AI by identifying potential biases, cross-checking results, refining workflows, and providing contextual relevance to AI-driven results. News about the impact of AI often paints a rosy picture. In practice, there are many potential pitfalls. This presentation discusses these issues and looks at the role of analogue intelligence and analogue interfaces in providing the best results to our audiences. How do we deal with factually incorrect results? How do we get content generated that better reflects the diversity of our communities? What roles are there for physical, in-person experiences in the digital world?

SAP Modernization: Maximizing the Value of Your SAP S/4HANA Migration.pdfPrecisely

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DevOpsDays Atlanta 2025 - Building 10x Development Organizations.pptxJustin Reock

Building 10x Organizations with Modern Productivity Metrics 10x developers may be a myth, but 10x organizations are very real, as proven by the influential study performed in the 1980s, ‘The Coding War Games.’ Right now, here in early 2025, we seem to be experiencing YAPP (Yet Another Productivity Philosophy), and that philosophy is converging on developer experience. It seems that with every new method we invent for the delivery of products, whether physical or virtual, we reinvent productivity philosophies to go alongside them. But which of these approaches actually work? DORA? SPACE? DevEx? What should we invest in and create urgency behind today, so that we don’t find ourselves having the same discussion again in a decade?

How Can I use the AI Hype in my Business Context?Daniel Lehner

𝙄𝙨 𝘼𝙄 𝙟𝙪𝙨𝙩 𝙝𝙮𝙥𝙚? 𝙊𝙧 𝙞𝙨 𝙞𝙩 𝙩𝙝𝙚 𝙜𝙖𝙢𝙚 𝙘𝙝𝙖𝙣𝙜𝙚𝙧 𝙮𝙤𝙪𝙧 𝙗𝙪𝙨𝙞𝙣𝙚𝙨𝙨 𝙣𝙚𝙚𝙙𝙨? Everyone’s talking about AI but is anyone really using it to create real value? Most companies want to leverage AI. Few know 𝗵𝗼𝘄. ✅ What exactly should you ask to find real AI opportunities? ✅ Which AI techniques actually fit your business? ✅ Is your data even ready for AI? If you’re not sure, you’re not alone. This is a condensed version of the slides I presented at a Linkedin webinar for Tecnovy on 28.04.2025.

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Drupalcamp Finland – Measuring Front-end Energy ConsumptionExove

Semantic Cultivators : The Critical Future Role to Enable AIartmondano

AI EngineHost Review: Revolutionary USA Datacenter-Based Hosting with NVIDIA ...SOFTTECHHUB

I started my online journey with several hosting services before stumbling upon Ai EngineHost. At first, the idea of paying one fee and getting lifetime access seemed too good to pass up. The platform is built on reliable US-based servers, ensuring your projects run at high speeds and remain safe. Let me take you step by step through its benefits and features as I explain why this hosting solution is a perfect fit for digital entrepreneurs.

Increasing Retail Store Efficiency How can Planograms Save Time and Money.pptxAnoop Ashok

Linux Support for SMARC: How Toradex Empowers Embedded DevelopersToradex

Toradex brings robust Linux support to SMARC (Smart Mobility Architecture), ensuring high performance and long-term reliability for embedded applications. Here’s how: • Optimized Torizon OS & Yocto Support – Toradex provides Torizon OS, a Debian-based easy-to-use platform, and Yocto BSPs for customized Linux images on SMARC modules. • Seamless Integration with i.MX 8M Plus and i.MX 95 – Toradex SMARC solutions leverage NXP’s i.MX 8 M Plus and i.MX 95 SoCs, delivering power efficiency and AI-ready performance. • Secure and Reliable – With Secure Boot, over-the-air (OTA) updates, and LTS kernel support, Toradex ensures industrial-grade security and longevity. • Containerized Workflows for AI & IoT – Support for Docker, ROS, and real-time Linux enables scalable AI, ML, and IoT applications. • Strong Ecosystem & Developer Support – Toradex offers comprehensive documentation, developer tools, and dedicated support, accelerating time-to-market. With Toradex’s Linux support for SMARC, developers get a scalable, secure, and high-performance solution for industrial, medical, and AI-driven applications. Do you have a specific project or application in mind where you're considering SMARC? We can help with Free Compatibility Check and help you with quick time-to-market For more information: https://www.toradex.com/computer-on-modules/smarc-arm-family

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Manifest Pre-Seed Update | A Humanoid OEM Deeptech In Francechb3

Andrew Marnell: Transforming Business Strategy Through Data-Driven InsightsAndrew Marnell

Big Data Analytics Quick Research Guide by Arthur MorganArthur Morgan

This is a Quick Research Guide (QRG). QRGs include the following: - A brief, high-level overview of the QRG topic. - A milestone timeline for the QRG topic. - Links to various free online resource materials to provide a deeper dive into the QRG topic. - Conclusion and a recommendation for at least two books available in the SJPL system on the QRG topic. QRGs planned for the series: - Artificial Intelligence QRG - Quantum Computing QRG - Big Data Analytics QRG - Spacecraft Guidance, Navigation & Control QRG (coming 2026) - UK Home Computing & The Birth of ARM QRG (coming 2027) Any questions or comments? - Please contact Arthur Morgan at [email protected]. 100% human made.

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