Neighborhood America & Microsoft at Convergence 2009: CRM 2.0

The document discusses the importance of transparency and public engagement in government as mandated by President Obama's Executive Order and the American Recovery and Reinvestment Act of 2009. It emphasizes the use of new technologies, like Microsoft Dynamics CRM, to facilitate real-time citizen feedback and improve governmental effectiveness. Additionally, it addresses the need for state and local agencies to meet transparency requirements and enhance public participation through integrated platforms and social tools.