Customer Stories Submission Process for Cloud Alliance Partners
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This document outlines the process for Cloud Alliance partners to submit customer success stories to Salesforce for promotion. It details that partners should use a PowerPoint template to describe a customer's business challenges, the solution implemented, and results. Partners then fill out a survey attaching their slides and submit their story. The Salesforce team will review submissions and let partners know if their story is approved. Approved stories are promoted on internal communities and may be featured in marketing assets to provide partners more visibility.
Customer Stories Submission Process for Cloud Alliance Partners
- 1. *NEW* Cloud Alliance Partner Stories Submission Process How to submit customer success stories March 5, 2014 Nidhi Teerdhala Sr. Manager, Strategic Tools & Stories
- 2. Promote your expertise to the salesforce.com community! Stories are promoted to the entire salesforce.com sales community via the Customer Story Tool Customer Story Tool is a centralized database of customer success information Partner stories are classified by Primary Implementation Partner Stories are reviewed by Marketing for website, PR and speaking opportunities!
- 3. We use Chatter & create assets to provide more visibility for your stories internally Stories are widely promoted on Chatter, through various Chatter Groups Insights Into Customer Innovation eBook, showcases the DF12 Partner Innovation Award winners and 32 other stories submitted by Cloud Alliance partners (internal only asset, not distributed outside of salesforce.com)
- 4. NEW Story Submission Process 1. Download the latest PPT story template in the Partner Community - http://bit.ly/ConsultingPartnerStoryTemplate 2. Fill out the slide template with your story
- 5. NEW Story Submission Process Steps 3. Fill out this survey - http://bit.ly/partnerstoriessubmission 4. Attach your slides under the appropriate question
- 6. NEW Story Submission Process Steps 5. SUBMIT!!! You will see a confirmation screen letting you know that your submission was received. NOTE: The team will review your submission and let you know if it is NOT approved. If you do not hear from anyone, you can assume the story was approved.
- 7. Approval Criteria – What are the DOs • Complete template and survey fully • Describe the business challenges faced and solution implemented in detail • Provide enough detail for others to be able to understand and re-tell the story • Provide any quantitative results/metrics achieved • The more details the better! • Sharing guidelines questions must be answered
- 8. Thank You! We look forward to hearing about your customers’ success! Please direct any questions to [email protected]