NICOLE HICKS 2015 - 1
- 1. NICOLE HICKS 7325 Green Oak Terrace Lanham, Maryland 20706 301-520-9952 [email protected] EXPERIENCE: National Capital Industries July 2015- Present Accounts Receivable Clerk • Process and apply cash, check, credit card payments and internal deposits daily • Confirm purchase orders for invoicing to credit customers • Update cash sales reconciliation reports daily and report discrepancies and findings to the owner • Process credit applications from new and re-established customers and maintain files until approved • Answer customer calls and assist the Accounting Manager as needed D.H. Bader Management Services, Inc., Laurel, MD October 2014 – July 2015 Accounts Payable Specialist • Process payments, internal deposits and invoices daily for 56 associations • Refer delinquent accounts to attorneys and communicate updated actions • Review attorney status reports, budgets and policies for accurate accounting processes • Provide accurate information to clients, vendors, attorneys and staff • Apply fees, interest and collections cost according to association policies • Provide payoff and buyer information to home buyers and title companies for sale of property • Maintained W-9 and certificate of insurances for vendors who provide ongoing services • Assist with other accounting duties as needed People Effecting People, Colmar Manor, MD August 2013 – March 2014 Senior Events Coordinator (Volunteer) • Responsible for developing and implementing community base programs and events for seniors • Assist with organizing other organizational activities • Provide assistance to the Director with support on all levels • Maintain calendar, deadlines and multi-tasking Community Radiology, Rockville, MD June 2009 – February 2013 Accounts Receivable Coordinator • Conducted training on account analysis, systems processes and procedures for new hires • Insurance billing, account resolution and processed billing correspondences • Analyzed patient account activity, claim denials and payment irregularities • Benefits analysis and customer service inquires • Process adjustments, appeals, reimbursements and delinquent payment options Ericsson Retirement Communities, Silver Spring, MD September 2006 - June 2008 Executive Assistant • Support to the Executive Director, Assistant Director and Associate Director with administrative duties, maintained calendars and other secretarial duties • Created policies and procedures; Assisted with community based programs • Trained departmental support staff; Served as chairman over employee committee for 2 years • Developed and managed community base security and incident reporting system
- 2. N i c o l e H i c k s P a g e | 2 Maxim Healthcare, Columbia, MD March 2006 – September 2006 Reimbursement Coordinator • Resolution of billing issues, claim denials and payment irregularities • Review nurses and home aide time cards prior to payroll, prepared weekly reports • Assisted establishing new contracts for nurses and aides for health care services • Data entry; patient and client demographics and billing information • Maintained authorizations, contracts, billing rates and client demographics to ensure compensation and services Howard University Hospital, Washington, D.C. October 2002 – March 2006 Unit Secretary/ Credit Collections Analyst • Analyzed patient account activity, claim denials and payment irregularities • Insurance billing, account resolution, processed billing correspondences and collections • Liaison for student insurance and workers compensation • Processed adjustments, reimbursement, accounts receivable and weekly status reports • Review of patient files, medical transcription, data entry and other clerical duties EDUCATION: • University of Phoenix, Greenbelt, MD Candidate for B.S. Degree Human Services • United States Army November 1994 – August 2006 Logistics and Administration SKILLS: • 8 years of Army services in Administration, Logistics, training and management • Accounts Receivable, Accounts Payable, Collections and Billing • Software experience in TOPS, Strongroom, MDIV and FACTS • Invoicing, accounting duties, payments and deposit processes • Medical billing and some Medical coding experience • Medical insurance knowledge • Volunteer services, Administrative Assistant and Customer Service skills • Meeting and event planning; Employee Committee Chair Leader for 2 years CERTIFICATION: • Sanz School, Washington, D.C. 2004 Medical Administration - Certificate