NikhilMote_Resume
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Nikhil Ravindra Mote is seeking opportunities in sales and business development with experience handling insurance claims and propositions in the BFSI domain. He has a degree in hotel management from Tilak Maharashtra Vidyalaya and a diploma in hotel management from Bharati Vidyapeeth's IHMCT, Pune. Currently working at ADP Pvt Ltd since 2010, his responsibilities include processing insurance files, resolving medical claims, and providing customer service and training. He has received recognition for outstanding contributions and leads projects to improve processes and team performance.
NikhilMote_Resume
- 1. NIKHIL RAVINDRA MOTE Tel no: - 9960606125 E-mail id: - [email protected] Profile Statement: Handled claims and variety of different propositions in BFSI domain. Looking forward for better opportunities in Sales and Business Development. Have been working extensively on finance handling and regulations of different verticals for MNC organizations. Academic Curriculum: Qualification School / Institute Year of Passing Class Degree in hotel management Tilak Maharashtra Vidyalaya 2009 First Class 66% Diploma In Hotel Management Bharati Vidyapeeth's 2007 First Class 65.40%IHMCT, Pune Higher Secondary Dyanganga Junior College 2004 First Class 66% Secondary School New English School 2001 2nd Class 50% Work Experience: ADP Pvt Ltd: from 4th Jan 2010 till Date Job Responsibilities: ● Setting up and processing the insurance carrier files for clients. ● Responsible for working on Clients email, Cases, Terminations and reports. ● Resolving medical claims by approving or denying documentation; calculating benefit due; initiating payment or composing denial letter. ● Maintains quality customer services by following customer service practices; responding to customer inquiries. ● UAT Testing ● Migration of processes ● File Testing ● Business unit call for process enhancement ● Work allocation ● Escalation handling and on floor resolution delivery ● Providing effective Training in order to improve customer satisfaction.
- 2. Achievements: ● Sustained quality and cycle time well above the targets all throughout the year, right from the inception of the process/ queue. ● Lead a project called as Flexibility Model which involves a pool of associates getting cross trained in different processes. ● Brought up many process improvements with different value adds which helped the team to get rid of manual work and to increase the overall efficiency of the team. ● Initiated the project called as crowd sourcing where all the team used to meet and share the problem statements and other team use to provide the inputs which helped to generate the value adds and to improve the Team Bonding. ● Had been recognized for the outstanding contribution in CSR and received the “ TARANG” award continuously For 2 years across locations OF ADP India. Other responsibilities: ● Managing the FUN activities for the process a part of the Employee engagement Program. ● Conducting process training for the new hires or for rolling out new process changes. ● Part of associate engagement group. ● Part of Innovation group ● Extra-Curricular Activities: ● Participated in debate competition in Junior College. ● Participated in famous drama “ JANATA RAJA” . ● Basic computer course is completed (MSCIT) ● Participated in the famous `PURSHOTTAM KARANDAK' held in Pune. Personal Details: ● Date of Birth: 20th June 1986 ● Marital Status: Married ● Language known: English, Hindi, Marathi ● Hobbies: Listening music