NW Transformation - Global WAN example
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The document discusses the evolution and transformation of network capabilities driven by cloud technology and emphasizes the need for businesses to consolidate and streamline their network operations to reduce costs and improve efficiency. It outlines the benefits of network convergence and offers a service aggregator model for optimizing communication networks, specifically targeting cost reductions in capital and operational expenditures. Additionally, it highlights the advantages of unified communications as a service (UCaaS) and contact center as a service (CCaaS) in achieving a consolidated and efficient operational framework.
![We will commit to a Target Run Cost combining the
cost of the „Old‟ and the „New‟ World (A+B=C)
400 Baseline
£m
350
Annual comparison of Actual Run Cost
Target Run Cost to TRC:
300 Commitment
• Credit for under achievement linked
250
to performance
• Gainshare on over achievement,
200
[B] Accenture Ramp Up
150 with majority benefit flowing to Client
[A] Ramp Down
100
50 Gain share on
Total Investment
over achievement
0 = 50%
2009
2010
2010 2011 2011 2012 2012
2014
2013
2015
2014
‘Dead Band’ – no
risk no adjustment
Pain share on
TRC under
achievement =
50% year 1, then
100%
Accenture’s commitment to the TRC is based on the scope, solution, assumptions, and
dependencies as set out in detail in our proposal.
16
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NW Transformation - Global WAN example
- 1. Accenture & Cisco Business Group Accenture Network Transformation 1 1 Copyright © 2010 Accenture. All Rights Copyright © 2009 Accenture. All Rights Reserved. Reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture. 1 Copyright © 2009 Accenture. All Rights Reserved.
- 2. The Network Today is Key ! But it’s evolving……………….. Network Evolution Carrier Transport In the beginning • Started as simple Point to Point communications Voice • Used for data transport • Specific to computer systems • New systems usually meant new networks Data Network • Network grows with disparate systems & operations • Voice had it‟s own network Collaboration Current Requirements VDI / Desktop • Any to Any capability for voice and video • Consolidated network for multiple systems and services • Cloud Services require a high performance network Wireless & apps • Converged Voice, Video, and Data • Holistic management • Collaboration applications dependent on the network BYOD • Build a single network to service and grow for all capabilities Copyright © 2012 Accenture All Rights 2 2
- 3. Network capabilities are at an inflection point where new approaches powered by cloud technology drive substantial business benefits Network capabilities provide businesses opportunities for cost and value plays Business Imperatives driving the need for Network Transformation: Reduce or eliminate CapEx due to maintaining multiple communications networks and operations across multiple countries or business units with non-converged voice and data networks Potential Savings from Net-Centricity Reduce and control OpEx to support users and maintain Transformation 10-30% operating cost reduction communications networks Increase revenues by aligning communications networks Convergence 10-15% reduced capital with current and future business needs Achieve operational excellence and maximum workforce Expense Mgmt 10-20% operating cost reduction effectiveness Centralized Mgmt 30-65% reduced operating costs Eliminate risk associated with the use of aging or unsupported technologies Contract Consolid. 20-40% reductions available Reduce high cost, complex carrier contracts, and high network support costs Address security, regulatory and compliance requirements; improve customer service CopyrightRoles for Carriers, Resellers, Integrators, and IT New © 2012 Accenture All Rights 3 3
- 4. What is Network Transformation ? Current State Future State (complex) (simplified) Cloud Service NOC & Break/Fix Services - Uniform WAN Peering Points Aggregation Service Support Voice & Call & LAN Desk Center 2x Europe Management Provider A Provider B VPN APAC North America Security VPN India Ex tra Partner companies South America n et Location Jeipur /P China ar tn e MPLS- rV Provider C PN Chennai Data Location 1 Center N e t VP Internet Intern WAN Core – Provider A WAN Core – Provider B MPLS- Provider D PN MPLS yV Location Ag e nc WAN Agencies Of fic Location 2 Location e VP N N Data Center VP Location Hosting VPN ec ffi Country O Country Location Data Data Location Location Center Center Location UCaaS Location Location Location 3 Consolidate - Deliver - Run • Savings • Convergence • Service • Consolidation • Solution • Control 4 4
- 5. Converged Infrastructure Management and Operations No more LOCALLY BRILLIANT and GLOBALLY STUPID CONVERGED VIEW CONVERGED Actionable intelligence across INFRASTRUCTURE & APPS performance, fault and flow data; End-to-end application response organized to deliver the most time monitoring – tracks, measure relevant information based on and analyzes app performance users role and requirements across the nw infrastructure From monitoring to service assurance CONVERGED ANALYTICS Dynamic analysis on huge CONVERGED NETWORK volumes of disparate data Integrated performance determines management for nw-based voice baselines, calculates and video – track, evaluate, and trends, establishes thresholds report on key metrics and detects anomalies 5 5
- 6. Accenture solution: Service Aggregator model Accenture will act as the Service Aggregator to provide the Bank with the optimal “best of breed” solution to deliver the target benefits at pace whilst managing the ongoing risks. Governance Customer Programme Management & Mission Control Technology Transformation Operating Model Transformation Telecom Expense Management Service Management Accenture Network Legacy Operations Service Managed Service and Network Introduction (including UCaaS and CCaaS) BAU Projects (Network Changes) Network Architecture, Standards, Compliance, Regulatory Network Supplier Management Contract Execution Contractual Relationship SLAs Network Carriers Interdependency agreements, including OLAs Network Assets – Cisco, Avaya, etc Network Customer Providers 6 6
- 7. Savings from Transformation and Outsourcing Transformation - The multiple existing client networks must be consolidated - Competition must be used to drive down network costs - The voice trunks at all client sites must be consolidated using SIP - The voice network must be converged onto the new WAN In order to generate - Telecom Expense Management must be employed Savings and provide an infrastructure that will - Vendor sourcing strategy required enable the clients future business needs, what is needed is: Outsourcing Efficiencies (lower TOTAL cost not UNIT cost) • It is difficult for organizations to change from within • Redundant network organizations must be eliminated between business units • Affordable services must be defined and delivered • Off shoring can be used to reduce costs 7
- 8. ACBG Outsourcing Offers How we realize the Solution Plan Network Outsourcing Global Network Services and Operations Center Voice, data, video, call center, & security network outsourcing including: • Built on a new converged network implemented by Accenture & Cisco • Providing IP telephony & unified communications powered by Cisco UCaaS • including NOC services providing incident, SLAs, problem, configuration, performance, & asset management, & carrier management with charge-back billing, AP & AR, as well as planning & design • Providing Level1 (support desk), Level 1.5, 2, and 3 support as needed by client Contact Center Outsourcing •Accenture’s Ready-To-Go contact center services, called CCCI, based on Cisco IPCC plus pre- packaged applications for workforce management, desktop, etc •CCaaS - Contact Center based on Cisco Contact Center as a Service with integration of client applications (no Accenture or client CapEx needed) •Contact Center BPO—using either of the above call center offers, Accenture will staff & operate a clients contact center 8
- 9. Why work with ACBG – the Value Proposition “One team” of world-class business and technology experts… Accenture & Cisco Business Accenture Group Cisco Industry-specific Faster route to business agility by Advanced and emerging understanding of how integrating technology with technologies technology impacts people, business processes Deep network and security applications and business experience processes Make IT a strategic asset Broad portfolio of products, System integration, Reduce costs, increase revenue solutions and integration technology consulting, and enable superior customer capabilities outsourcing service Unified computing Proven change management experience Improve productivity and change how work gets done Avoid pitfalls, minimize exposure to risks and focus on making new technologies really work for the Fortune 500 Companies Fortune Global 100 entire organization 85% are Cisco clients Companies 94% are Accenture clients Accelerate the plan-to- implementation cycle 9
- 10. Cisco is addressing infrastructure management disruption Server Virtualization, Converging Network/computing/storage, Cross-domain like VDI Data Center Convergence Solutions: UCS, Soft Switch, Virtualization, VXI Optimizing App Performance, Application-awareness essential, Quality App Delivery Distribution Solutions: Borderless Networking, Common Security & Convergence Performance policies across core/distribution/access, WAN optimization, Adv Mgmt Technologies (NetFlow, WAAS Flow Agent) Converging VoIP, UC Communications Solutions: UC Gateways and services, UCM 10 10
- 11. What is UCaaS Unified Communications as a Service UCaaS elements: Accenture customizes the • Centralized call control and solution for the client and SIP trunks to PSTN to does the client NW significantly reduce carrier Transformation costs • Routers & LAN switches Cisco provides the UC installed by Accenture product, hosting the (depending on the readiness of equipment at its data the clients infrastructure) centers (purchased or leased by client) • Rollout of a new MPLS network for the client by Accenture (Transformation) • UCaaS servers for IPT and UC in the Cisco data center and priced per subscriber • IP phones purchased (or UCaaS delivers IP leased) by the client and telephony plus Unified installed by Accenture Comm capabilities 11 11
- 12. UCaaS is layered onto The Converged Network And delivered as a Service from a few data centers Solution and benefits • IP voice service provided ―as a service‖ (lower capex) on converged network (MPLS) • Centralized call control and SIP trunks to PSTN to significantly reduce carrier costs • Reduces risk, speeds rollout. • Centralized admin, mgmt, and reporting. • End-to-end QoS • Unified Communications capability provided to all users • Presence • Extension mobility • Single number reach—find me and follow me • Jabber desktop agent with directory, click to talk, chat, video, or share desktop 12 12
- 13. UCaaS works in the VXI environment Data Center Cloud Outsourced or Internal virtual workspace Can be added as a Service similar to UcaaS / CCaaS 13 13
- 14. Contact Center can also be added “as a Service” to the network - CCaaS Solution and Benefits • Call center (CC) services delivered using converged network • “as a Service” approach used which minimizes CapEx • Easily scalable & provides centralized, world-wide call center capability • Can be done in conjunction with call center transformation, or just to replace end of life hardware • Reduce agent count by redirecting calls between centers to find skilled agent (ICM) • Will interface to Centralized management and reporting • Enables multi-channel 14 14
- 15. Benefits of ACBG Transformation & Outsourcing Item Benefits CapEx Minimized use of capital, no large upfront investment to adopt UC/CC solution Variable vs Fixed Cost voice & call center costs are variable rather than fixed, pay for what you use Unified Communications UC can be adopted in a flexible way, opting for phased delivery, (UC) strategy adoption selecting preferred feature set and adapting as required Architecture End-to-end customized network architecture protecting business growth, quality of experience, and minimizing Telecom costs Transformed Network & Refreshed network with reduced operations costs Lower Operating Costs Focus on core business, Accenture is taking care of UC/CC capabilities, network operations not on Operations and management. No need to maintain skilled IT and Voice teams Risk control Leverage Accenture delivery capabilities to minimize transformation risks 15 15
- 16. We will commit to a Target Run Cost combining the cost of the „Old‟ and the „New‟ World (A+B=C) 400 Baseline £m 350 Annual comparison of Actual Run Cost Target Run Cost to TRC: 300 Commitment • Credit for under achievement linked 250 to performance • Gainshare on over achievement, 200 [B] Accenture Ramp Up 150 with majority benefit flowing to Client [A] Ramp Down 100 50 Gain share on Total Investment over achievement 0 = 50% 2009 2010 2010 2011 2011 2012 2012 2014 2013 2015 2014 ‘Dead Band’ – no risk no adjustment Pain share on TRC under achievement = 50% year 1, then 100% Accenture’s commitment to the TRC is based on the scope, solution, assumptions, and dependencies as set out in detail in our proposal. 16 16
- 18. Executive Summary Context 4 Business Units, 69 sites / 4 Data Centers in total Current Spending 2.79 mEur/y (includes fully managed circuits and routers from Carriers; does not include additional WAN Mgmt) 4 Solutions Analyzed Business Case show level of savings 18
- 19. Global WAN Migration Acceleration – Scope The scope of Global WAN Migration Acceleration is to anticipate as early as possible the migration of Global Sites into the Global NW in order to: • generate early benefits by reducing current spending • reduce BUs’ complexity from managing multiple carrier contracts. Solutions options and business case are included in this feasibility study. Technology Scope BUs Information and Volumetric BU1 BU2 • Global WAN Circuits Only WAN • Global WAN sites not in Total countries : 26 Total countries : 38 Wave 1 or Wave 2 Plan In scope countries : 21 In scope countries : 27 Total sites : 70 Total sites : 174 In scope sites : 25 In scope sites : 41 Data Centers :3 Data Centers :4 LAN and WLAN In scope DCs :2 In scope DCs :2 Total Carriers :2 Total Carriers :2 Internet Access BU3 BU4 • Not in scope Voice • Leverage existing Total countries :4 Total countries :3 infrastructure In scope countries :4 In scope countries :3 • Leverage existing Total sites :4 Total sites : 27 Video management in place today In scope sites :2 In scope sites :2 Data Centers :2 Data Centers :2 Security In scope DCs :0 In scope DCs :0 Total Carriers :2 Total Carriers :1 Local WAN 19
- 20. Global WAN Migration Acceleration The Global WAN Migration Acceleration anticipate as early as possible the migration of Global Sites, to get early benefits. Existing DCs fully migrated Scope End today 2012 2013 2014 - 2019 Current Plan AS-IS CMO Wave 2c Wave 3 Wave 4 Accelerated Global WAN Benefit Full Migration Plan AS-IS CMO Acceleration Realization Full Benefits Realization Illustrative AS-IS - CMO Global WAN Acceleration Full Global NW Migration BU1 BU3 BU3&4 W2c DCs Centralized NOC Services Europe DC Asia DC US DC Data Centers Data Centers Data Centers Data Centers Europe DC Europe DC Centralized NOC Services Office Hosting BT MPLS Cloud VZB MPLS Cloud VRF VRF Global NW Global NW Core Management VRF Wave 2 Sites RoW Sites USA Sites Wave 2 Sites RoW Sites Global NW Data Center Management Global NW Hosting VRF Traffic VRF VRF for VRF for VRF for VRF for AGN MPLS BU1 BU2 BU3 BU4 Management Traffic Europe DC Europe DC Asia DC US DC All Traffic Global NW Global NW Office VRF Europe DC Europe DC Core BU1 US & Asia Wave 2 Wave 2 Data Centers DCs VZB MPLS Cloud BT MPLS Cloud BU3 Scoped BU4 Scoped DCs BU2 US & Asia Sites Sites BU1 W2c BU2 W2c BU1 Scoped Data Centers Sites Sites Sites BU2 Scoped Sites Wave 2 Sites RoW Sites USA Sites UK & Ireland Sites India Sites BU2 BU4 VZB MPLS VPN VZB MPLS VPN All BU1 Sites All BU2 Sites All BU3 Sites All BU4 Sites 20 BU1 BU2
- 21. Global WAN Migration Acceleration – CMO Topology All the 4 BUs are already in MPLS clouds of Carrier2 or Carrier1 BU1 BU3 Europe DC Asia DC US DC Europe DC Europe DC BT MPLS Cloud VZB MPLS Cloud Wave 2 Sites RoW Sites USA Sites Wave 2 Sites RoW Sites Europe DC Europe DC Asia DC US DC Europe DC Europe DC VZB MPLS Cloud BT MPLS Cloud Wave 2 Sites RoW Sites USA Sites UK & Ireland Sites India Sites BU2 BU4 BU No. of Major DCs No. of Global Sites • 4 MPLS VPNs on Verizon and BT MPLS cloud, one for each BU connecting Global Sites. BU1 3 70 • More than 5 Service Providers providing services to Business Units. • Business Units have their own local Data Centers, mainly file servers and e-mail. BU2 4 174 All other application traffic is centered to major data centers represented in the diagram. BU3 2 4 • No IP Harmonization between the networks. BU4 2 27 21
- 22. Global WAN Migration Acceleration – Interim Solution Step 1 Wave 1&2 DCs and are fully migrated as per NW Transformation plan, and keep connection to Current Mode of Operation. Scoped sites stay on CMO. Wave 2c sites are not yet migrated. Centralized NOC Services Global NW MPLS Office Hosting VRF VRF Global NW Management Global NW Core VRF BU1 US & Wave 2 Wave 2 Wave 2 BU2 US & Wave 2 Asia DCs DCs DCs DCs Asia DCs BU3 Scoped BU4 Scoped DCs BU1 W2c BU1 Scoped BU2 W2c BU2 Scoped Sites Sites Sites Sites Sites Sites VZB MPLS VPN VZB MPLS VPN BT MPLS VPN BT MPLS VPN BU1 BU2 BU3 BU4 • 7 of the 11 DCs serving the four BUs are in Wave 1&2, to go live in NW Transformation by Sep 2013. 4 DCs are in US and Asia, not part of Wave 1&2. • Traffic between scoped sites and DCs will be still routed in CMO BU clouds. 22
- 23. Global WAN Migration Acceleration – Interim Solution Step 2 Scoped sites are migrated into Transformed NW through new VRFs. Will stay on Intermediate VRFs until Wave 3 & 4. BU3&4 W2c DCs Centralized NOC Services Office Hosting VRF VRF Global NW Global NW Core Management VRF VRF for VRF for VRF for VRF for AGN MPLS BU1 BU2 BU3 BU4 BU1 US & Asia Wave 2 Wave 2 Data Centers DCs BU3 Scoped BU4 Scoped DCs BU2 US & Asia Sites Sites BU1 W2c BU2 W2c BU1 Scoped Data Centers Sites Sites Sites BU2 Scoped Sites VZB MPLS VPN VZB MPLS VPN BU1 BU2 • US and Asia Data Centers are connected to FMO WAN, while Wave 1&2 DCs are connected to Hosting VRF. • CMO WAN for BU3&4 is decommissioned. CMO WAN for BU1& BU2 are still active, waiting for W2c full migration. • Traffic between scoped sites/DCs will be routed locally and stay in new VRF. • Traffic between transformed DCs and scoped sites will be routed through core in Europe for cross VRF exchange. • Local BU sites, not directly connected to Global WAN, will keep existing connection to either a global site or a DC for connection with rest of BU. 23
- 24. Global WAN Migration Acceleration – Interim Solution Step 3 BU1 and BU2 Wave 2c sites are migrated into Transformed NW. CMO is decommissioned. BU1&2 Wave 2 Sites Wave 2 Centralize NOC Services Data Centers Office Hosting VRF VRF Global NW Global NW Core Management VRF Global WAN VRF for VRF for VRF for VRF for BU1 BU2 BU3 BU4 MPLS BU1 US & Asia Data Centers BU3 Scoped BU4 Scoped BU2 US & Asia Sites Sites BU1 Scoped Data Centers Sites BU2 Scoped Sites • CMO WAN for BU1&2 is decommissioned. • Traffic between scoped sites/DCs will be routed locally and stay in new VRF. • Traffic between Transformed sites/DCs and scoped sites will be routed through core in Europe for cross VRF exchange. • Local BU sites, not directly connected to Global WAN, will keep existing connection to either a global site or a DC for connection with rest of BU. 24
- 25. Global WAN Migration Acceleration – Final Topology Full Migration of 4 BUs to be Connected to Global NW MPLS After IP Address Harmonization, Global Sites and Data Centers will be migrated to Global NW. Data Centers Data Centers Data Centers Data Centers Centralized NOC Services Global NW Data Center Management Global NW Hosting VRF Traffic VRF Management Traffic All Traffic Global NW Global NW Office VRF Core All BU1 Sites All BU2 Sites All BU3 Sites All BU4 Sites For achieving full migration • IP Harmonization for all devices completed • Migrate from Interim VRF to Office VRF – Soft Change • Other Services (LAN, Voice, Hosting & Internet) also to be migrated • Routing changes and Zone split (Between Hosting, Office and Management) implemented in Global NW Core – Soft Change 25
- 26. Global WAN Migration Acceleration Detailed Road Map Start +2 months +1 month +5 months +1 month +1 month +1 month +1 month CIRCUIT DC TRANS- SITE MIGRATION SITE MIGRATION SITE MIGRATION PREPARATION CIRCUIT DELIVERY ORDER FORMATION 1ST WAVE 2ND WAVE 3RD WAVE WAN OPERATIONS • Get BU sign-off • Prepare • Carrier to prepare physical connections and • Site Survey (BU involvement estimated at 0.5 day/site) on volumetrics RFP network configuration • Router staging • Define • Carriers • Transformation and Migration Preparation • Installation and test requirements interactions • Operational Handover • WAN Design • Config & • BU Service Desk (Level 1) Testing • Centralized NOC (Level 1.5 – 2 – 3) Preparation • Carrier (Level 3) Detailed/Optimized Migration Plan per BU depends on: • BU preparation/maturity to migrate (workshop required with BUs) Legenda: • circuit lead time per site (Carrier to provide) Accenture’s responsibility • Financials per BU (available in this report) Carrier responsibility BU involvement with SI • other BU specific factors (external to this study scope) 26
- 27. Global WAN Migration Acceleration Approach for Transformation, Migration and Operations Central IT / BU System Integrator Service Provider & 3rd Party • BU Management • Provisioning of DC space and DC • Ordering Equipments & DC remediation • Circuit Provisioning – Service Provider Circuits • Support Transformation • Hardware procurement , Logistics, • Transformation PMO Transformation • Data Center Routing Change • Network Design, Build, Test Custom Clearance - Local SI Data Center Circuit Capacity reduction post migration • BU Management • Circuit Delivery – Service Provider • Volumetric • Migration PMO • Circuit related Technical Support for • Support Migration • Site Design, Build PMO, commissioning – Service Provider Migration • Provisioning of Site space and Device Configuration • Site Survey & Staging – Accenture remediation • Cut Over & Migration • Testing & Operation readiness – • Remote Site Circuit & Hardware • Remote Technical Support Accenture & Service Provider Disconnection • Cut Over & Migration – Local SI • 1.5th and 2nd Level support for Network Management • 1st Level Service Desk • Level 3 SME Support Network Service • Retain support for LAN, Voice, • Circuit Management – Service Provider • Service Management & Internet Access and all capabilities • Hardware & Field Support – Local SI Delivery reporting not in scope of Global WAN Roll- • IMACD & Break Fix Co- out Acceleration ordination • Field Support coordination 27
- 28. Global WAN Migration Acceleration-DC Transformation Data Center build to enable the Global WAN Site Migration • Migrate the Data Centers WAN to Global NW MPLS Cloud • Hardware Transformation to Global NW Standard Scope • More Resilient and High Availability Hardware and should be Capable to scale up for migration of non scoped sites and other future needs • Deploy Dual Cisco ISR & ASR Routers at Data Centers • Commission Dual Link to Data Centers • Limit Circuit Capacity to the requirements of sites that are in scope of the study • Circuit capacity can be increased Scalable to higher level at the time of migration of non scoped sites – Only Soft Change, no hardware changes and can be executed remotely Solution • 4 VRFs - one each for each BU, in Global NW MPLS • IP harmonization for management interfaces • Extension of all the new 4 VRFs to Centralized NOC through Global NW Core • Routing changes with in Data Center CMO infrastructure to route the traffic of the migrated site through newly commissioned WAN at Data Centers Note • Data Center WAN capacity for CMO can be reduced post the migration of scoped sites. BU sites Europe North America RoW Total BU4 2 2 BU1 1 1 1 3 Volume BU3 2 2 BU2 2 1 1 4 Total Sites 7* 2 2 11 * DC in Europe are not in scope because, as part of Wave 1&2 Plan, all of 7 to be migrated 28 before WAN Acceleration
- 29. Global WAN Migration Acceleration - Site Migration Global WAN Site Migration • Migrate remote site WAN to Global NW MPLS Scope • Hardware Transformation to Global NW Standard • Hardware to be suitable for additional services needed in the future • Connect Data Center WAN to Global NW MPLS • Provision Global NW Standard Hardware at Remote Sites that are in scope • Provision of adequate bandwidth to Remote Sites Solution • Partial Move of Traffic, for scoped sites only, at Data Centers • Cutover from CMO WAN to FMO WAN at Remote Sites • LAN Management Traffic and Service Desk traffic, if any from remote sites, will be routed through Global NW MPLS Note • Remote Site CMO WAN Infrastructure to be disconnected post migration BU Tier 2 Tier 3 Tier 4 Total BU4 2 2 BU1 4 4 18 24 Volume BU3 2 2 BU2 1 4 26 41 Total Sites 5 8 48 69 29
- 30. Global WAN Migration Acceleration - NSD Global WAN Operation from SI Current CMO for the WAN Infrastructure Management of the Targeted FMO Infrastructure BUs Service Desk 1st level BUs Service Desk BUs LAN Support 1st level Team Global NW Centralized NOC 1.5th level BUs LAN Support Team 2nd level 2nd level (NSD Team) Carrier Support Team Global NW from Carrier1 / Service Provider Supporting 3rd level Carrier2 3rd level Centralized NOC L3 Hardware and WAN & Field Support for WAN Team (NSD Team) Maintenance Support – Accenture 1. 4 individual support desk – One per BU. 1. Current Service Desk & LAN Support will remain in its present way 2. LAN Support team is supporting remote sites and of working DC LAN 2. Carrier Global NW Centralized NOC will be responsible for Level 3. Majorly it is the service providers supporting WAN, 1.5, 2 and 3rd Level WAN Support Carrier Support and field support as bundled support 3. (Carrier1 / Carrier2) to provide carrier level support 4. Field team (Accenture) will provide, IMACD and Break Fix Support 30
- 31. Global WAN Migration Acceleration 2 Solution Models 2 Models analyzed for the Global WAN Migration Acceleration to identify the best approach to deliver the faster benefits and ROI Accenture Management Carrier Fully Managed Services • Carrier to provide Circuits for all sites in scope • Accenture to provide leased Hardware & • Carrier to provide Circuits & Fully Managed HW Maintenance Support • Accenture/ Centralized NOC to provide a thin • Accenture/ Centralized NOC to provide layer of Service Management Management & Monitoring • Accenture to provide thin layer of Remote • Accenture to provide Remote Migration Migration services & support services & support 31
- 32. Global WAN Migration Acceleration 4 Business Cases System Integrator Management Carrier Fully Managed Services • Current spending : €2.79 m • Current spending : € 2.79 m • OTC Global NW : €1.73 m • OTC Global NW1 : €0.70 m Carrier1 SI: 1.58 - Carrier1 :0.15 SI:0.49 - Carrier1:0.21 • ARC Global NW : €2.20 m • ARC Global NW : €2.12 m SI: 0.47 - Carrier1:1.72 SI:0.36 - Carrier1:1.76 • Benefits per Annum : 0.59 m • Benefits per Annum : €0.67 m 1Router may not be Cisco, no buyback allowed, full Global NW migration to include WAN again. Not included here. • Current spending : €2.79 m • Current spending : €2.79 m • OTC Global NW : €1.62 m • OTC Global NW 1 : €0.63 m Carrier2 SI: 1.58 - Carrier2: 0.04 SI: 0.49 – Carrier2: 0.14 • ARC Global NW : €2.30 m • ARC Global NW : €2.53 m SI:0.47 - Carrier2: 1.84 SI: 0.30 - Carrier2: 2.23 • Benefits per Annum : €0.49 m • Benefits per Annum : €0.26 m 32
- 33. Global WAN Migration Acceleration Business Case for BU (based on Carrier1 with Accenture Mgmt) The Global WAN Migration Acceleration is able to deliver benefits to 2 BUs with actual offering. • Current spending : €0.24 m • Current spending : €1.31 m • OTC Global NW : €0.10 m • OTC Global NW : €0.64 m BU4 • Global NW spending : €0.18 m BU1 • Global NW spending : €0.83 m • Benefits per Annum : €0.06 m • Benefits per Annum : €0.49 m • Current spending : €0.23 m • Current spending : €1.01 m • OTC Global NW : €0.05 m • OTC Global NW : €0.94 m BU3 • Global NW spending : €0.21 m BU2 • Global NW spending : €0.98 m • Benefits per Annum : €0.02 m • Benefits per Annum : €0.03 m 33
- 34. Global WAN Migration Acceleration Wires only Model with Multiple Carrier Selection • Current spending : €2.79 m • OTC Global NW : €1.68 m SI: 1.19 - loc SI: 0.39 - Carrier: 0.10 Multiple Carrier Cost with • ARC Global NW : €1.52 m Accenture Management SI: 0.37 - loc SI: 0.06 - Carrier: 1.08 • Benefits per Annum : €1.27 m • ROI* : 1.3 y Optimum Carrier Cost: lowest cost per link amongst Carrier1 offer, Carrier2 offer, Benchmark, and CMO cost. * ROI measured after migration of all sites (12 months plan) 34
- 35. Savings VS Carrier Cost 160% 140% Carrier Cost (% of CMO) 120% FMO (Carrier2 Circuit Only): 72% 100% CMO 80% FMO (Carrier1 Circuit Only): 62% 60% Benchmark: 63% Multiple Carrier Cost1: 53% 40% Savings 1.27 m/y – ROI2 1.3y 20% Actions to increase Savings: • Quote Negotiation 0% • Carrier Selection per link WAN Migration Acceleration Savings (Eur/y) 1 lowest cost per link amongst Carrier1 offer, Carrier2 offer, Benchmark, and CMO cost 2 ROI measured after migration of all sites (12 months plan) 35
Editor's Notes
- #4: IntelligenceImprove understanding of customer contacts and preferencesRoute customer to the right resources at the right timeSpeedImprove speed to access customer informationDecrease time required to process customer transaction VirtualizationLeverage enterprise resources across all operations locationsEnable agent and enterprise resources to do more work from remote locationsAccessibilityEngage with customers on their terms, at their preferred times and via their preferred methodsImprove transparency and provide personal touch during customer interactions
- #5: Nw is complex today, and following Moore’s law in 2 years will be 2 times more complex. If we struggle today what happens then?Need for:Reduced complexitySingle Architecture viewEnd-to-end servicesCost-effective collaboration servicesVoice trunking consolidationConverged Management and OperationsLink managementGlobal Expense ManagementSavings—reduce clients infrastructure operating costs Service—deliver improved service with Service Level Agreements, as well as glich-less, on-schedule, and on-budget transition to ACBG serviceSolution—build-out of new infrastructure for clients that accelerates the cost savings and provides the infrastructure for future business growthConvergence—deliver a single converged infrastructure (e.g. a single data network with cloud-based voice and call center etc. as applications delivered “as a Service” ) Consolidation—rationalize the many different infrastructures (e.g. create a single network or single call center platform) Control—Create One Global integrated Operating Model
- #6: Shift the focus for IT infrastructure performance from metrics like bandwidth and packet loss to applicationsFrom monitoring to service assurance
- #11: http://www.ca.com/us/lpg/Webcast-Series/Service-Assurance-webcast-series.aspx?commid=55403
- #21: Split the road mapintoproject AND benefitsrealization
- #23: Ian is ok with this, being aware of:Increased delay when Clearing sites connects to hosting VRFDouble entry in DNS for some applications, keeping different IP address for Office sites and Clearing SitesNeed for NAT for the above reasons.
- #25: Ian is ok with this, being aware of:Increased delay when Clearing sites connects to hosting VRFDouble entry in DNS for some applications, keeping different IP address for Office sites and Clearing SitesNeed for NAT for the above reasons.
- #27: Factors to prioritize BU migration:Confirmation of collected data (BW, double circuits, ….)Carrier lead time per siteGeographical OptimizationFinancial results
- #30: TBRwith US sites