OMNI COMPETITIVE fadsdsds sddd ANALYSIS.pptx
- 1. Digital Banking Omni Channel Competitive Analysis
- 2. Agenda : • A Brief on Omni – Channel Experience • A Competitive Analysis • A Spot on the closest competitors in the market (QNB ) • Action Plan for the coming Period 2
- 3. Brief: • A state of the art single Digital Banking Platform that combines together common features & Services for the Internet and mobile banking application • RealTime Data Synchronization among various channels using only a single authentication • SeamlessTransactions and consistent interaction between the customer and our bank
- 4. Market Edge: Service Availability Competitive Analysis and Findings Item BLOM Bank Egypt QNB Services/ Features Availability • All features are available across all Channels (Mobile Application and E-Banking) • Features may be available on one channel while is NOT on another channel
- 5. 5 Competitive Analysis and Findings • Market Edge: BLOM Bank Egypt does not just offer QNB E-Banking and Mobile banking application features but adding EXTRA features that boost customer loyalty and convenience as the following ; ITEM Services NOTIFICATION • Notify our customer by sending notification “ For specific transactions" • Sending notification in particular and public occasions • Sending notification for marketing campaigns EMAIL • Create new email • Email Inbox • Email history FAWRY • Bill Payment services CREDIT CARD settlement • Instant Transfer to Credit Cards to settle a due amounts LOGIN & REGISTERATION • Change Security Question/ answer • Activity Log for application login OFFLINE REQUESTS • Apply for installment request on credit card transactions • Stop Cheque ACCOUNTS • change Account Alias Name
- 6. 6 Services availed by QNB through E- banking only ITEM Service E-BANKING Mobile Banking Beneficiaries Create Beneficiary List yes NO View Beneficiaries Details yes NO Manage Beneficiary list (Add, Delete, Update) yes NO Transfer Transfer between different clients in different bank's inside EGYPT yes (offline) NO Transfer between different clients in different bank's outside EGYPT yes (offline) NO Transfer between BLOM Bank accounts in foreign currency yes NO
- 7. 7 Omni Channel Phase 2 • Chatbot / Live chat Banking over Omni Channel • Biometric Login into Omni ChannelApplication • More Cards Services providing ( Loyalty Program Integration, QRCode Payment Facilities and end user transaction convenience) • Change the mobile number on core banking system through OTP • Bill payment via integration with E-Finance company for the governmental services and different services • Card-less transactions for withdrawal / deposits from the Omni Channel application (Through an Integration with NCR andATM switch “NI” andOmni Channel application ) • Authorization for delegated payroll loading through Omni Channel
- 8. 8 Omni Channel Go Live Plan UAT Phase Ends on 20th of May - 2020 Pilot Launch / PenTest from 25th of May - 2020 CBE Final Approval for Go Live to BLOM customer