The document discusses an online marketing strategy for the iPhone. It summarizes that half of iPhone users are under age 30 and most had previous experience with Apple products and are technically sophisticated. It identifies online communities that discuss the iPhone and issues they raise. The proposed strategy recommends that Apple break its silence, improve site usability, reach key audiences, and understand social media to better engage the iPhone community. Challenges to implementing this strategy include internal resource constraints and a lack of metrics to measure return on investment.