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1© S A G A S O L U C I O N E S T É C N O L O G I C A S . L O V I N G O P E N C M S
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AGENDA
1. SAGA SOLUCIONES
2. Open Goverment Overview
1. Origin
2. Pillars of OpenGoberment
3. Our Opportunity
4. Our Solution
1. Overview of SagaSuite
2. The participation modules
3. The transparency modules
4. Road map
5. Launching the initiative: Difficulties that we faced
© S A G A S O L U C I O N E S T É C N O L O G I C A S . L O V I N G O P E N C M S
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 Ramón Gavira
 SAGA Soluciones, Co-Founder & CEO
 I come from Spain
 I am Software Enginer and Bussiness Consultant
 SAGA Is a Company placed in Spain
Focus on:
 IT Consulting
 ERP Integrations
 Web Solutions
 Especialised on JAVA and OpenCms Implementations
Our Company Promotes OpenCms Hispano Community
 OpenCms Projects
 Spain
 México
 Honduras
 Argentina
WHO AM I? WHAT IS SAGA SOLUCIONES?
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OUR ROMANCE WITH OPENCMS
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 More than 10 years working with OpenCms
 From OpenCms versión 5 untill now
 Almost 70% of our projects are OpenCms Based
 We started our own template, it was called TemplateSAGA in 2007
 It has been in evolution to become SAGASuite Template for OpenCms V 8.x
and V9.x
 All of our OpenCms projects are based in our own template this enabled us to
migrate to newer versions and adapt new funtionalities of OpenCms easily
© S A G A S O L U C I O N E S T É C N O L O G I C A S . L O V I N G O P E N C M S
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HISTORY
Open Government is an evolution of our democratic system.
Barack Obama is usually the first to be cited by their use of technology in the
stage of candidate and after his arrival in the White House.
 2009 - Open Government - Open Government the term originates from the
Open Government manifesto "where Barack Obama brings together 17
experts from both sides of the Atlantic and reflect on the impact of the
Internet and ICT in government, in politics and the new social construction
that is occurring around the so-called Web 2.0. (The December 8, 2009, the
White House issued an Open Government Directive on transparency,
participation and collaboration)
 2011 – Inspired by anti-austerity protests in Spain coming from the 15-M
movement. Occupy Wall Street (OWS) is the name given to a protest
movement that began on September 17, 2011, in Zuccotti Park, located in
New York City's Wall Street financial district, receiving global attention and
spawning the Occupy movement against social and economic inequality
worldwide.
© S A G A S O L U C I O N E S T É C N O L O G I C A S . L O V I N G O P E N C M S
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WHAT HAPPENED IN THE LAST YEARS?
Comunication Political Changes
New WaySocial Crisis
Corruption New Tecnologies
wikileaks
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New ways of doing
politics
Closer to Citizen
Transparent
Citizens want to know
Politics have to know
INICIATIVES
 Social Movements
 Government Initiatives
© S A G A S O L U C I O N E S T É C N O L O G I C A S . L O V I N G O P E N C M S
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 New Laws
 New Political Parties
 New Way of Doing Things
 New Political Parties
© S A G A S O L U C I O N E S T É C N O L O G I C A S . L O V I N G O P E N C M S
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OPEN GOVERNMENT: THE BASIC PILLARDS
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It is available to the citizens information and data about the activity, actions,
decisions, plans and intentions of the Government.
The actions, laws, decrees or measures taken by the administration are
discussed, evaluated and completed with the opinions of citizens. But the
citizens also raises its own proposals, ideas, queries or complaints to be
discussed and analyzed.
The public agency collaborates with citizens, associations, businesses and
other administrations, providing innovative tools and new methods of
collaborative work. They listen and work together to build a more connected
society approaching the decisions of the Administration to the needs of
citizens.
FACEBOOK, TWITTER …
It should be clear than just providing information of Administration or politicians
via Twitter, Facebook, Tumblr, Foursquare ... is not Open Government.
That is to communicate as before but with new tools, eliminate certain
intermediaries at times, but Open Government is much more : practicing
active listening really, take into account the demands of citizens and,
together, reach collaborative agreements.
Society is being digitized quickly, but open government is not only to use the
tools, is a new way of doing things
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NEW TRANSPARENCY LAW IN SPAIN
In 2014 the new transparency law requires all authorities to fulfill transparency
law. They all have to have a web portal dedicated to transparency.
The information should be organized according to a structure of transparency
indicators
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SO THEY HAVE A PROBLEM TO RESOLVE…
… WE HAVE THE SOLUTION
© S A G A S O L U C I O N E S T É C N O L O G I C A S . L O V I N G O P E N C M S
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THE REQUIREMENTS
1. Politicians wants to control its data, so they need their own platforms
2. Easy to implement
3. Easy to customize
4. Fast deployment
5. Integrated with social networks: Login with Facebook and Twitter
6. User generated content for Citizen and Goverment proposals
7. Comments, votation, follow, Arguments in favor and arguments against
8. Easy Categorization of contents
9. Good search engine for Transparency Information
10. Reusable
13
Possibility to be integrated with Our OpenCms Public
Administration portals
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OUR PLATFORM: HABLA!
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OpenCms
Saga Suite Theme Engine
Transparency
modules
Participation
Modules
Spring Social
Site one Site two Site three Site N
User
Registration
Saga Suite
Resouces
OCEE
Apache
Tomcat
Site Cloner
SAGASUITE TEMPLATE
Saga Suite is a group of OpenCms Resources and functionality that allowed us
to develop our websites
 Our own Template “Demo”
 Render HTML using Bootstrap
 All our projects are based on the same structure
 Componets
 30 modules for diferents resources used across diferent sites
 Template
 Carrousel, sliders, galleries,
 News, Articles, Events, Text, Microcontent,
 Navigation
 Search
 Lists
 DB Conection handlers
© S A G A S O L U C I O N E S T É C N O L O G I C A S . L O V I N G O P E N C M S
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SAGASUITE TEMPLATE
 It handles one frontend module
for each type of site, we call
them themes and they can
include skins.
 Mainly they includes the CSS,
and JS to customize the web
sites
 Especific development and
Resources for a concrete theme
 CSS are generated using SASS
 Also includes a site generator
to replicate sites in the same
OpenCms Installation
© S A G A S O L U C I O N E S T É C N O L O G I C A S . L O V I N G O P E N C M S
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Saga
Suite
Modules
Resources
Themes Skins
Templates
Handler
MAIN COMPONENTS - MODULES
 Saga Suite Core:
 Handles the main template and configuration parameters
 Template Provider
 Common information
 Settings
 Metas and web tracking scripts
 Social Api keys
 Other configuration
 Saga Suite Scripts
 Contains common js and resources common for the main template: jquery and
other scripting staff
 Saga Suite List
 Generic module to build lists of resources using SOLR, using standar templates
or customized for a concrete implementation
 Saga Suite Search
 Generic module to build search forms configurable according to needs. Filter
data forms and render settings
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MAIN COMPONENTS – MODULES (II)
 Saga Suite Navigation:
 This module manages the main header and navigation, it has differents
render options that allowes simple menú, megamenu, dropdown menú and
horizontal or vertical settings.
 Saga Suite Login / Registration
 Furthermore than a simple registratión it allows to register and login users
with Facebook, twitter
 It uses Spring Social library to enable conectivity with Facebook and twitter.
 Saga Suite Text Resouce
 Estructured content to hold on text, paragraphs, images, links, and
galleries
 Nested contents that we can reuse in other content types
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SAGASUITE SITES
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© S A G A S O L U C I O N E S T É C N O L O G I C A S . L O V I N G O P E N C M S
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WHAT DO WE NEED MORE: PARTICIPATION
 Comments module:
 Configurable comments for any resource type or container page
 Comments types:
 General comments
 In favor comments
 Against comments
 Subscription engine
 Notification engine
 Group of moderators
 Configurable Workflow for publication
 Aprove o reject the comment directy from email
 Votation module:
 like / dislike check for proposals
© S A G A S O L U C I O N E S T É C N O L O G I C A S . L O V I N G O P E N C M S
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WHAT DO WE NEED MORE: PARTICIPATION (II)
 Proposals module:
 Citizen proposals
 Autogenerated content for users
 Area Clasification
 Workflow moderation and publish
 Government proposals
 Generated for editors
 Different phases:
 Presentation
 Discusion
 Votation
 Results
© S A G A S O L U C I O N E S T É C N O L O G I C A S . L O V I N G O P E N C M S
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24© SAGA SOLUCIONES TÉCNOLOGICAS. LOVING OPENCMS SINCE 2006
25© SAGA SOLUCIONES TÉCNOLOGICAS. LOVING OPENCMS SINCE 2006
Estate of Government Proposals
• Presentation
• Discussion
• Ideas Research
• Conclusions
WHAT DO WE NEED MORE: PARTICIPATION (III)
 Goverment Areas Management
 Responsible user for áreas
 Member team
 Predefined lists for Areas:
 News
 Events
 Proposals
 Members
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© S A G A S O L U C I O N E S T É C N O L O G I C A S . L O V I N G O P E N C M S
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WHAT DO WE NEED MORE: TRANSPARENCY INDEXES
 Transparency Law and Transparency Iternationational have define a group of
indexes
 There are different indexes for each kind of organization
They are organized in a tree structure
© S A G A S O L U C I O N E S T É C N O L O G I C A S . L O V I N G O P E N C M S
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WHAT DO WE NEED MORE: TRANSPARENCY INDEXES
 Each Index is base in Global Category Tree
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 Index Navigator
 Configurable by root index
WHAT DO WE NEED MORE: TRANSPARENCY RESOURCE
 Indicator: Flexible Resource that allows to create content or reference
content of trasparency
 Detail Page for Indicators and Detail Container only for detail pages for
moore flexibility
 Related Information Box asociated to each indicator
© S A G A S O L U C I O N E S T É C N O L O G I C A S . L O V I N G O P E N C M S
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Related Information
component
Containers only for
Detail
Detail Container for
Indicator
© S A G A S O L U C I O N E S T É C N O L O G I C A S . L O V I N G O P E N C M S
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PROJECTS ALIVE
M Á L A G A C O N T E S TA ! !
Málaga City Hall
H E Y T E N E R I F E ! !
Tenerife Island Council
© S A G A S O L U C I O N E S T É C N O L O G I C A S . L O V I N G O P E N C M S
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IN COMMING PROJECTS (ALIVE IN FEW WEEKS)
C O U N C I L O F S E V I L L E
Service for 60 small town city
halls
C O U N C I L O F H U E LV A
Service for 70 small town city
halls
© S A G A S O L U C I O N E S T É C N O L O G I C A S . L O V I N G O P E N C M S
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© S A G A S O L U C I O N E S T É C N O L O G I C A S . L O V I N G O P E N C M S
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NOT ALL IS ABOUT TECHNOLOGY
 Politicians try to map Goverment Areas with tematics and internal burocracy
to the workflows so it become unnatural
 It’s difficult to define Responsible teams for Areas
 Most times politicians delegate to someone else
 They need to audit anything before publish
 It is necessary to train politicians in this new way of communicating with
citizens and viceversa.
 It’s neccesary and Offline Campaing to promote the platform
 Most end users use the platform to complain, and that is not what it is for
 In transparency, the difficulty is to define those responsible for each
indicator
 And sometimes find out where and who holds the information
© S A G A S O L U C I O N E S T É C N O L O G I C A S . L O V I N G O P E N C M S
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Questions?
© S A G A S O L U C I O N E S T É C N O L O G I C A S . L O V I N G O P E N C M S
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37
www.sagasoluciones.com
info@sagasoluciones.com
C/ Salado 11, local 15 CP 41010 Sevilla
Tel. 954 45 72 75 Fax 954 45 75 72
© SAGA SOLUCIONES TÉCNOLOGICAS. LOVING OPENCMS SINCE 2006

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OpenCms Days 2015 OpenGovernment

  • 1. 1© S A G A S O L U C I O N E S T É C N O L O G I C A S . L O V I N G O P E N C M S S I N C E 2 0 0 6
  • 2. AGENDA 1. SAGA SOLUCIONES 2. Open Goverment Overview 1. Origin 2. Pillars of OpenGoberment 3. Our Opportunity 4. Our Solution 1. Overview of SagaSuite 2. The participation modules 3. The transparency modules 4. Road map 5. Launching the initiative: Difficulties that we faced © S A G A S O L U C I O N E S T É C N O L O G I C A S . L O V I N G O P E N C M S S I N C E 2 0 0 6 2
  • 3.  Ramón Gavira  SAGA Soluciones, Co-Founder & CEO  I come from Spain  I am Software Enginer and Bussiness Consultant  SAGA Is a Company placed in Spain Focus on:  IT Consulting  ERP Integrations  Web Solutions  Especialised on JAVA and OpenCms Implementations Our Company Promotes OpenCms Hispano Community  OpenCms Projects  Spain  México  Honduras  Argentina WHO AM I? WHAT IS SAGA SOLUCIONES? © S A G A S O L U C I O N E S T É C N O L O G I C A S . L O V I N G O P E N C M S S I N C E 2 0 0 6 3
  • 4. OUR ROMANCE WITH OPENCMS © S A G A S O L U C I O N E S T É C N O L O G I C A S . L O V I N G O P E N C M S S I N C E 2 0 0 6 4  More than 10 years working with OpenCms  From OpenCms versión 5 untill now  Almost 70% of our projects are OpenCms Based  We started our own template, it was called TemplateSAGA in 2007  It has been in evolution to become SAGASuite Template for OpenCms V 8.x and V9.x  All of our OpenCms projects are based in our own template this enabled us to migrate to newer versions and adapt new funtionalities of OpenCms easily
  • 5. © S A G A S O L U C I O N E S T É C N O L O G I C A S . L O V I N G O P E N C M S S I N C E 2 0 0 6 5
  • 6. HISTORY Open Government is an evolution of our democratic system. Barack Obama is usually the first to be cited by their use of technology in the stage of candidate and after his arrival in the White House.  2009 - Open Government - Open Government the term originates from the Open Government manifesto "where Barack Obama brings together 17 experts from both sides of the Atlantic and reflect on the impact of the Internet and ICT in government, in politics and the new social construction that is occurring around the so-called Web 2.0. (The December 8, 2009, the White House issued an Open Government Directive on transparency, participation and collaboration)  2011 – Inspired by anti-austerity protests in Spain coming from the 15-M movement. Occupy Wall Street (OWS) is the name given to a protest movement that began on September 17, 2011, in Zuccotti Park, located in New York City's Wall Street financial district, receiving global attention and spawning the Occupy movement against social and economic inequality worldwide. © S A G A S O L U C I O N E S T É C N O L O G I C A S . L O V I N G O P E N C M S S I N C E 2 0 0 6 6
  • 7. WHAT HAPPENED IN THE LAST YEARS? Comunication Political Changes New WaySocial Crisis Corruption New Tecnologies wikileaks © S A G A S O L U C I O N E S T É C N O L O G I C A S . L O V I N G O P E N C M S S I N C E 2 0 0 6 7 New ways of doing politics Closer to Citizen Transparent Citizens want to know Politics have to know
  • 8. INICIATIVES  Social Movements  Government Initiatives © S A G A S O L U C I O N E S T É C N O L O G I C A S . L O V I N G O P E N C M S S I N C E 2 0 0 6 8  New Laws  New Political Parties  New Way of Doing Things  New Political Parties
  • 9. © S A G A S O L U C I O N E S T É C N O L O G I C A S . L O V I N G O P E N C M S S I N C E 2 0 0 6 9
  • 10. OPEN GOVERNMENT: THE BASIC PILLARDS © S A G A S O L U C I O N E S T É C N O L O G I C A S . L O V I N G O P E N C M S S I N C E 2 0 0 6 1010 It is available to the citizens information and data about the activity, actions, decisions, plans and intentions of the Government. The actions, laws, decrees or measures taken by the administration are discussed, evaluated and completed with the opinions of citizens. But the citizens also raises its own proposals, ideas, queries or complaints to be discussed and analyzed. The public agency collaborates with citizens, associations, businesses and other administrations, providing innovative tools and new methods of collaborative work. They listen and work together to build a more connected society approaching the decisions of the Administration to the needs of citizens.
  • 11. FACEBOOK, TWITTER … It should be clear than just providing information of Administration or politicians via Twitter, Facebook, Tumblr, Foursquare ... is not Open Government. That is to communicate as before but with new tools, eliminate certain intermediaries at times, but Open Government is much more : practicing active listening really, take into account the demands of citizens and, together, reach collaborative agreements. Society is being digitized quickly, but open government is not only to use the tools, is a new way of doing things 11 NEW TRANSPARENCY LAW IN SPAIN In 2014 the new transparency law requires all authorities to fulfill transparency law. They all have to have a web portal dedicated to transparency. The information should be organized according to a structure of transparency indicators © S A G A S O L U C I O N E S T É C N O L O G I C A S . L O V I N G O P E N C M S S I N C E 2 0 0 6
  • 12. 12 SO THEY HAVE A PROBLEM TO RESOLVE… … WE HAVE THE SOLUTION © S A G A S O L U C I O N E S T É C N O L O G I C A S . L O V I N G O P E N C M S S I N C E 2 0 0 6
  • 13. THE REQUIREMENTS 1. Politicians wants to control its data, so they need their own platforms 2. Easy to implement 3. Easy to customize 4. Fast deployment 5. Integrated with social networks: Login with Facebook and Twitter 6. User generated content for Citizen and Goverment proposals 7. Comments, votation, follow, Arguments in favor and arguments against 8. Easy Categorization of contents 9. Good search engine for Transparency Information 10. Reusable 13 Possibility to be integrated with Our OpenCms Public Administration portals © S A G A S O L U C I O N E S T É C N O L O G I C A S . L O V I N G O P E N C M S S I N C E 2 0 0 6
  • 14. © S A G A S O L U C I O N E S T É C N O L O G I C A S . L O V I N G O P E N C M S S I N C E 2 0 0 6 14
  • 15. OUR PLATFORM: HABLA! © S A G A S O L U C I O N E S T É C N O L O G I C A S . L O V I N G O P E N C M S S I N C E 2 0 0 6 15 OpenCms Saga Suite Theme Engine Transparency modules Participation Modules Spring Social Site one Site two Site three Site N User Registration Saga Suite Resouces OCEE Apache Tomcat Site Cloner
  • 16. SAGASUITE TEMPLATE Saga Suite is a group of OpenCms Resources and functionality that allowed us to develop our websites  Our own Template “Demo”  Render HTML using Bootstrap  All our projects are based on the same structure  Componets  30 modules for diferents resources used across diferent sites  Template  Carrousel, sliders, galleries,  News, Articles, Events, Text, Microcontent,  Navigation  Search  Lists  DB Conection handlers © S A G A S O L U C I O N E S T É C N O L O G I C A S . L O V I N G O P E N C M S S I N C E 2 0 0 6 16
  • 17. SAGASUITE TEMPLATE  It handles one frontend module for each type of site, we call them themes and they can include skins.  Mainly they includes the CSS, and JS to customize the web sites  Especific development and Resources for a concrete theme  CSS are generated using SASS  Also includes a site generator to replicate sites in the same OpenCms Installation © S A G A S O L U C I O N E S T É C N O L O G I C A S . L O V I N G O P E N C M S S I N C E 2 0 0 6 17 Saga Suite Modules Resources Themes Skins Templates Handler
  • 18. MAIN COMPONENTS - MODULES  Saga Suite Core:  Handles the main template and configuration parameters  Template Provider  Common information  Settings  Metas and web tracking scripts  Social Api keys  Other configuration  Saga Suite Scripts  Contains common js and resources common for the main template: jquery and other scripting staff  Saga Suite List  Generic module to build lists of resources using SOLR, using standar templates or customized for a concrete implementation  Saga Suite Search  Generic module to build search forms configurable according to needs. Filter data forms and render settings © S A G A S O L U C I O N E S T É C N O L O G I C A S . L O V I N G O P E N C M S S I N C E 2 0 0 6 18
  • 19. MAIN COMPONENTS – MODULES (II)  Saga Suite Navigation:  This module manages the main header and navigation, it has differents render options that allowes simple menú, megamenu, dropdown menú and horizontal or vertical settings.  Saga Suite Login / Registration  Furthermore than a simple registratión it allows to register and login users with Facebook, twitter  It uses Spring Social library to enable conectivity with Facebook and twitter.  Saga Suite Text Resouce  Estructured content to hold on text, paragraphs, images, links, and galleries  Nested contents that we can reuse in other content types © S A G A S O L U C I O N E S T É C N O L O G I C A S . L O V I N G O P E N C M S S I N C E 2 0 0 6 19
  • 20. SAGASUITE SITES © S A G A S O L U C I O N E S T É C N O L O G I C A S . L O V I N G O P E N C M S S I N C E 2 0 0 6 20
  • 21. © S A G A S O L U C I O N E S T É C N O L O G I C A S . L O V I N G O P E N C M S S I N C E 2 0 0 6 21
  • 22. WHAT DO WE NEED MORE: PARTICIPATION  Comments module:  Configurable comments for any resource type or container page  Comments types:  General comments  In favor comments  Against comments  Subscription engine  Notification engine  Group of moderators  Configurable Workflow for publication  Aprove o reject the comment directy from email  Votation module:  like / dislike check for proposals © S A G A S O L U C I O N E S T É C N O L O G I C A S . L O V I N G O P E N C M S S I N C E 2 0 0 6 22
  • 23. WHAT DO WE NEED MORE: PARTICIPATION (II)  Proposals module:  Citizen proposals  Autogenerated content for users  Area Clasification  Workflow moderation and publish  Government proposals  Generated for editors  Different phases:  Presentation  Discusion  Votation  Results © S A G A S O L U C I O N E S T É C N O L O G I C A S . L O V I N G O P E N C M S S I N C E 2 0 0 6 23
  • 24. 24© SAGA SOLUCIONES TÉCNOLOGICAS. LOVING OPENCMS SINCE 2006
  • 25. 25© SAGA SOLUCIONES TÉCNOLOGICAS. LOVING OPENCMS SINCE 2006 Estate of Government Proposals • Presentation • Discussion • Ideas Research • Conclusions
  • 26. WHAT DO WE NEED MORE: PARTICIPATION (III)  Goverment Areas Management  Responsible user for áreas  Member team  Predefined lists for Areas:  News  Events  Proposals  Members © S A G A S O L U C I O N E S T É C N O L O G I C A S . L O V I N G O P E N C M S S I N C E 2 0 0 6 26
  • 27. © S A G A S O L U C I O N E S T É C N O L O G I C A S . L O V I N G O P E N C M S S I N C E 2 0 0 6 27
  • 28. WHAT DO WE NEED MORE: TRANSPARENCY INDEXES  Transparency Law and Transparency Iternationational have define a group of indexes  There are different indexes for each kind of organization They are organized in a tree structure © S A G A S O L U C I O N E S T É C N O L O G I C A S . L O V I N G O P E N C M S S I N C E 2 0 0 6 28
  • 29. WHAT DO WE NEED MORE: TRANSPARENCY INDEXES  Each Index is base in Global Category Tree © S A G A S O L U C I O N E S T É C N O L O G I C A S . L O V I N G O P E N C M S S I N C E 2 0 0 6 29  Index Navigator  Configurable by root index
  • 30. WHAT DO WE NEED MORE: TRANSPARENCY RESOURCE  Indicator: Flexible Resource that allows to create content or reference content of trasparency  Detail Page for Indicators and Detail Container only for detail pages for moore flexibility  Related Information Box asociated to each indicator © S A G A S O L U C I O N E S T É C N O L O G I C A S . L O V I N G O P E N C M S S I N C E 2 0 0 6 30 Related Information component Containers only for Detail Detail Container for Indicator
  • 31. © S A G A S O L U C I O N E S T É C N O L O G I C A S . L O V I N G O P E N C M S S I N C E 2 0 0 6 31
  • 32. PROJECTS ALIVE M Á L A G A C O N T E S TA ! ! Málaga City Hall H E Y T E N E R I F E ! ! Tenerife Island Council © S A G A S O L U C I O N E S T É C N O L O G I C A S . L O V I N G O P E N C M S S I N C E 2 0 0 6 32
  • 33. IN COMMING PROJECTS (ALIVE IN FEW WEEKS) C O U N C I L O F S E V I L L E Service for 60 small town city halls C O U N C I L O F H U E LV A Service for 70 small town city halls © S A G A S O L U C I O N E S T É C N O L O G I C A S . L O V I N G O P E N C M S S I N C E 2 0 0 6 33
  • 34. © S A G A S O L U C I O N E S T É C N O L O G I C A S . L O V I N G O P E N C M S S I N C E 2 0 0 6 34
  • 35. NOT ALL IS ABOUT TECHNOLOGY  Politicians try to map Goverment Areas with tematics and internal burocracy to the workflows so it become unnatural  It’s difficult to define Responsible teams for Areas  Most times politicians delegate to someone else  They need to audit anything before publish  It is necessary to train politicians in this new way of communicating with citizens and viceversa.  It’s neccesary and Offline Campaing to promote the platform  Most end users use the platform to complain, and that is not what it is for  In transparency, the difficulty is to define those responsible for each indicator  And sometimes find out where and who holds the information © S A G A S O L U C I O N E S T É C N O L O G I C A S . L O V I N G O P E N C M S S I N C E 2 0 0 6 35
  • 36. Questions? © S A G A S O L U C I O N E S T É C N O L O G I C A S . L O V I N G O P E N C M S S I N C E 2 0 0 6 36
  • 37. 37 www.sagasoluciones.com [email protected] C/ Salado 11, local 15 CP 41010 Sevilla Tel. 954 45 72 75 Fax 954 45 75 72 © SAGA SOLUCIONES TÉCNOLOGICAS. LOVING OPENCMS SINCE 2006