Openstack 2016 Barcelona - Adiuvo Bot – Smart DevOps using bots for effective triaging and Operations

Oct 26, 2016Download as PPTX, PDF1 like553 views

Yathiraj Udupi, Ph.D.

AdiuvoBot - Enabling smart chatbot driven Operational monitoring, Ops, Triaging for Openstack and other environments

Adiuvo Bot – Smart DevOps using
bots for effective triaging and
Operations
Yathiraj Udupi, Rahul Ramakrishna
Cisco Systems Inc.
OpenStack Summit 2016, Barcelona1

Openstack Ops and Monitoring
• Community is using a variety of tools, APIs
• Operational workflows very mundane, ad hoc
• Automation scripts help, but still rely on human
experts to figure out the right workflow for triaging
2

How can we make it easy and
interesting?
Expert
driven
automation
workflows
Available
Tools and
APIs
Artificially
Intelligent
Agents
Smart unifying interfaces and interactive platforms
Smart Ops,
Interactive
Triaging!
3

World of ChatBots – Messaging, Smart
rules, AI combined!
• An interactive, functional, easy, and sometimes
fun service to get things done
• Can run on any of the major chat platforms –
Slack, Facebook messenger, Telegram, Text
messages, etc.
• Every business is moving to provide a chatbot –
retail e-commerce, news, finance, search,
scheduling, social interactions, and so on.
• A continuously growing usage of messaging apps
• Why not use it for Ops and Monitoring ?
4

AdiuvoBot for OpenStack!
• An early attempt to provide a Chatbot
interface to support both OpenStack admin
and tenant side ops workflows in an
interactive way.
• Smart chatbots with ability to learn the typical
triage workflows
• Simple conversational way of gathering
information, and enabling automated rules-
driven execution of actions
5

OpenStack Use Cases
• One stop shop for all OpenStack Client API interactions:
– AdiuvoBot translates the intent from the message and
gathers information/takes actions via the OpenStack APIs
– The messaging platform ensures the right access control
for the chat users
• A controlled environment for Triaging and session
report generation
– Easy reporting via the chatbot platform by recording the
entire triage session
– The smart AI agents driving the bot can learn to figure out
the common triage workflow actions
6

Get Involved!
• Early stage effort, but a very promising area!
• Inviting community to help refine and identify
new ideas and integration points
• Wiki -
https://wiki.openstack.org/wiki/AdiuvoBot
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Openstack 2016 Barcelona - Adiuvo Bot – Smart DevOps using bots for effective triaging and Operations

1. Adiuvo Bot – Smart DevOps using bots for effective triaging and Operations Yathiraj Udupi, Rahul Ramakrishna Cisco Systems Inc. OpenStack Summit 2016, Barcelona1

2. Openstack Ops and Monitoring • Community is using a variety of tools, APIs • Operational workflows very mundane, ad hoc • Automation scripts help, but still rely on human experts to figure out the right workflow for triaging 2

3. How can we make it easy and interesting? Expert driven automation workflows Available Tools and APIs Artificially Intelligent Agents Smart unifying interfaces and interactive platforms Smart Ops, Interactive Triaging! 3

4. World of ChatBots – Messaging, Smart rules, AI combined! • An interactive, functional, easy, and sometimes fun service to get things done • Can run on any of the major chat platforms – Slack, Facebook messenger, Telegram, Text messages, etc. • Every business is moving to provide a chatbot – retail e-commerce, news, finance, search, scheduling, social interactions, and so on. • A continuously growing usage of messaging apps • Why not use it for Ops and Monitoring ? 4

5. AdiuvoBot for OpenStack! • An early attempt to provide a Chatbot interface to support both OpenStack admin and tenant side ops workflows in an interactive way. • Smart chatbots with ability to learn the typical triage workflows • Simple conversational way of gathering information, and enabling automated rules- driven execution of actions 5

6. OpenStack Use Cases • One stop shop for all OpenStack Client API interactions: – AdiuvoBot translates the intent from the message and gathers information/takes actions via the OpenStack APIs – The messaging platform ensures the right access control for the chat users • A controlled environment for Triaging and session report generation – Easy reporting via the chatbot platform by recording the entire triage session – The smart AI agents driving the bot can learn to figure out the common triage workflow actions 6

7. Get Involved! • Early stage effort, but a very promising area! • Inviting community to help refine and identify new ideas and integration points • Wiki - https://wiki.openstack.org/wiki/AdiuvoBot 7

8. DEMO! 8

9. DEMO! 9

10. Thank You! 10

Openstack 2016 Barcelona - Adiuvo Bot – Smart DevOps using bots for effective triaging and Operations

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Openstack 2016 Barcelona - Adiuvo Bot – Smart DevOps using bots for effective triaging and Operations