Operational Excellence Introduction - Optimize your business operating system.
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The document outlines the concept of operational excellence, emphasizing its importance in continuous improvement to meet customer requirements. It includes a detailed description of various operational excellence strategies, tools, and training programs, such as Lean and Six Sigma. Additionally, it introduces John & Partners Consulting and Education JSC, which provides training, consulting, and coaching services based on the operational excellence model.
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- 3. Definition of Operational Excellence 9
- 5. We can not accept that there is no time for improvement This is a constant challenge to meet the requirements of customers Operational Excellence... Image Source: Internet 5
- 6. Operational Excellence... Project Improvement Leader (small and medium size) Project Improvement Director / Expert in Operational Excellence Program Director of Operational Excellence Managers / Directors Executives All employees OE White Belt (WB) 6
- 7. BELTS SYSTEM Operational Excellence Strategies Operations ProjectManagement ProjectImplementation REQUIREMENTSOBJECTIVES 02 days anagers / Directors 15 day 01 project (>100KUSD Passed Exam (95% 10 day 02 projects (50K-100KUS Passed Exam (85% Improvement Experts 03 day 01 projec (20K-50KUSD All employees Champion OE Basics (Green Belt) OE Introduction (Yellow Belt) OE Advanced (Black Belt) OE White Belt (WB) 02 days 7 Full Time Improvement Experts
- 8. Operational Excellence can….... Lean Eliminate waste Remove non-value added Increase productivity Focus on customers Six Sigma Reduce variation Improve quality Optimize process Focus on customers 8 High Performance Workplace Value Chain Management Improve people productivity Build skills Generate enthusiasm Remove barriers to full participation Optimize the whole, not the pieces Diagnose the big picture Delight our customers in a way that improves the financial returns of all value chain participants
- 10. Tools in Operational Excellence 10 • Hoshin Kanri – Strategic Policy Deployment (Strategic Target Setting) • OE Roadmap
- 11. Tools in Operational Excellence 11 Project Charter Project Selection Tool FMEA Flow Chart Value-added Flow Chart RACI Matrix SIPOC Stakeholder Analysis Swimming-lane Process Map SWOT Value Stream Mapping VOC to CTQ Communication Plan Change Management Define
- 12. Tools in Operational Excellence 12 Histogram Measurement System Analysis (MSA) Pareto Chart Six Sigma Conversion Table SPC – 7 QC Tools Trend Chart Cost of Poor Quality Calculator Data Collection Plan Efficiency & Effectiveness Matrix Impact Effort Matrix Operational Definitions Capability Analysis Risk Management Measure
- 13. Tools in Operational Excellence 13 5 whys Design of Experiments Fishbone Diagram Regression Analysis Statistics Root Cause Hypothesis Worksheet Value Cycle Time Analysis Value Stream Mapping ANOVA Hypothesis Testing Analyze
- 14. Tools in Operational Excellence 14 5S and visual management Brainstorming Corrective Action Matrix Poka Yoke - Mistake Proofing Kaizen One Piece Flow Pull Scheduling SMED System Diagrams TPM Cross Training Matrix Impact Effort Matrix Weighted Criteria Matrix Kanban Improve
- 15. Tools in Operational Excellence 15 Control Plan Monitoring Plan Project Storyboard Standardized Work Control
- 16. Who we are Giới thiệu về chúng tôi • John&Partners Consulting and Education JSC • Founded in 2010 • Optimize your business operating system • Products: based on Operational Excellence (OE) model • Lean | Six Sigma | High Performance Workplace | Value Chain Management • Công ty Cổ phần Tư vấn và Giáo dục John&Partners • Được sáng lập vào năm 2010 • Tối ưu hoá hệ thống vận hành doanh nghiệp • Các dịch vụ dựa trên mô hình Operational Excellence (OE) • Lean | 6 Sigma | Xây dựng môi trường làm việc hiệu quả cao| Quản lý chuỗi giá trị
- 17. What we are Dịch vụ của chúng tôi Our services •Training •Consulting •Coaching •Team building •Master Program •Head-Hunter Chúng tôi cung cấp dịch vụ • Đào tạo • Tư vấn • Huấn luyện kèm cặp • Team building • Chương trình Thạc Sĩ • Tuyển dụng
- 18. Contact Liên hệ • Head Office: 04 Phan Ton – District 1 – HCMC • HCM Rep: Floor 2, 17-19-21 Nguyen Van Troi St., Phu Nhuan District, HCMC • HN Rep: 170 Pham Van Dong, Mai Dich Ward, Cau Giay District, Ha Noi • www.john-partners.com • [email protected] • Phone: (08) 399 01 011 • Trụ sở chính: Số 04 Phan Tôn – Quận 1 – TPHCM • VPĐD HCM: Tầng 2, 17-19-21 Nguyễn Văn Trỗi, Quận Phú Nhuận, TPHCM • VPĐD HN: 170 Phạm Văn Đồng, Mai Dịch, Quận Cầu Giấy, Hà Nội • www.john-partners.com • [email protected] • Điện thoại: (08) 399 01 011
- 19. 19 THANK YOU!
Editor's Notes
- #7: HỆ THỐNG VỀ OPERATIONAL EXCELLENCE