Optimizing IT Operations with BMC Solutions | Emergys

BMC Services & Solutions | Portfolio | 2025

Copyright © 2025 EMERGYS All rights reserved. Page 2
Accscient at a Glance
Cybersecurity Infrastructure Application
Development
Low Code
No Code
Data &
Analytics
Cloud Enterprise
Systems
RPA
25
Years
3600+
Employees
20+
Global Offices
$350M+
Annual Revenue

Global Presence
• Atlanta, GA
• Baltimore, MD
• Boston, MA
• Dallas, TX
• Denver, CO
• Ft. Lauderdale, FL
• Guadalajara, MX
• Morrisville, NC (HQ)
• Phoenix, AZ
• Pittsburgh, PA
• Santa Clara, CA
• Toronto, ON
• Bengaluru, IN
• Chennai, IN
• Hyderabad, IN
• Mumbai, IN
• Pune, IN
• Dubai, AE
• Essendon, AU
• Sydney, AU
• München, DE
• Singapore, SG
Americas
India APAC/EMEA

Accelerating the Digital Enterprise
Wherever you are on your digital transformation journey, whatever is your starting point; EMERGYS helps
define and implement a digital roadmap that fits your company and be your trusted partner.
ERP ESM/ITOM
CRM
AI & Emerging
Technologies
Managed
Services
Data &
Intelligence

Why EMERGYS?
Client-First
mindset
Right-Size Partner
AI-First Innovation
Multi-Domain
Certified Consultants
.
Full Breadth of Offerings
Key Platform Partnerships
Global, Cost-Effective Delivery Model

Industries Scale We Focus On!
Manufacturing BFSI Retail Healthcare Chemicals
Higher
Education
Supply
Chain
Medical
Devices
Warehousing
Distribution
Food &
Beverage
Aerospace Automotive Foundry Logistics Many More

The BMC Practice
BMC Health check
BMC Health check is a comprehensive
assessment service that evaluates the
health and performance of IT systems.
Implementation and
Deployment
Deliver end-to-end support for the successful
deployment of BMC solutions, combining
industry best practices & technical expertise
Migrate to BMC Helix
Achieve an autonomous cloud revolution
through BMC Helix, expertise, and accelerators.
Integration Services
Seamlessly consolidating disparate IT
workflows and legacy solutions
Professional Services
Get expert guidance & support to optimize
technology infrastructure and achieve their
business goals.
BMC Elite partner Digital Enterprise company focused on
IT infrastructure and Cloud management.
Industry focused Delivery
Meet the rising customer expectations at
scale with world-class experiences

BMC Partnership
• Largest Practice in BMC
• 350+ consultants in BMC | 500+
Projects
in BMC | Among the top 5 in
consulting
• R&D and Product Support Partner
• (Elite partner in the world who works
with R&D)
• vControl-M Dashboard
• Control-M Job Accelerator
• Control-M RPA Integration
• CA Epsilon to Control-M Migration
• Control-M Mainframe to Microfocus
• BMC Xcelerate Partner
• One of the few partners to get
• Enlisted for providing superior value,
experience, and results for BMC
customers
• “Best Partner of the Year in APAC“
2023 BMC Software
• BMC Innovation Preferred Partner
• One among the very few preferred
partners for driving innovation to solve
complex problem statements

• BMC Helix ITSM
• BMC Helix Digital Workplace
• BMC Helix Chatbot
• BMC Helix Business Workflows
• BMC Helix Platform
• BMC Helix Multi-Cloud Management
• TrueSight Operations Management
• TrueSight Server Automation
• TrueSight Network Automation
• TrueSight App Visibility
• TrueSight Capacity Optimization
• TrueSight Orchestration
• Helix Discovery
• Helix Client Management
• BMC Helix DWP-C (Catalog)
• New Dashboard Reports
• BMC Helix Chatbot, Virtual Agent, Live
Chat
IT World Towards Digitization
DSOM
01.
02.
03.
• Application Integrator
• Managed File Transfer
• Workload Change Manager
• Orchestration across Multi-cloud
• BMC Helix Control-M
DBA
• DevOps
• AWS
• Azure
ENGINEERING

Our BMC Capabilities
Dedicated team
for business value
realization
350+ BMC
Consultants
BMC
Certified Professionals
Salesforce
Developer certified
Rich Experience
In DSOM, Salesforce,
Workload Automation,
RPA & IT Automation
App Development,
Expertise –
Helix Platform
Helix Integration
Services -
Cloud-to-cloud,
Cloud-to-on-premises
In house R&D and
Training Lab for
BMC Solutions
Global
Implementation
reach
(Onsite + Remote)
Add-on Solution
certified by BMC
& available over
BMC Market place
End-to-End
Project and Support
Management
of BMC Solutions
800+ BMC
engagements

BMC Solutions and Services Offerings
Consulting
Services
Health Check
Services
Implementation &
Integration
Professional
Services
Migration to
BMC Helix
1
2
3
4
5

Elevate your IT Infrastructure with Next-Gen BMC Solutions
Innovation & Efficiency with BMC Solutions
• Consulting Services: Strategic insights for complex IT transformations
• Health Check Services: Optimize configurations and system performance
• Implementation & Integration: Ensure seamless data and system
connectivity
• Professional Services: Drive digital transformation and efficiency
• Migration to BMC Helix: End-to-end cloud transition support
At Emergys, our BMC solutions utilize our extensive experience to drive
business success through customized implementation and optimization. We
enhance operational efficiency with innovative tools such as AI, network
auditing, and Control-M integration. Solutions like BMC Helix IoT Edge
and Control-M Job Accelerator are designed to boost ROI and streamline IT
operations.
Emergys provides a range of BMC services, including consulting, system
health checks, implementation, and migration to BMC Helix. Our expertise
helps businesses identify inefficiencies and optimize their IT Service
Management (ITSM) investments. Visit us
BMC Services Expertise

Transform Your IT Operations with BMC Consulting Services
Innovation & Efficiency with BMC Solutions
Emergys’ BMC Consulting Services and Solutions leverages
decades of expertise to drive effective digital transformation. Our
consultants provide end-to-end support across people, processes,
data, and technology, from planning to complex implementations.
We enhance operational visibility with AI/ML insights,
automate management processes, and enable proactive issue
resolution with predictive alerts.
Focused on user experience, we optimize interactions and
productivity through intuitive service management. Whether on
public, private, or hybrid cloud, we provide advanced consulting to
help organizations maximize their BMC investments. Visit us

Power Up Performance: BMC Health Check by Emergys
Emergys has been a trusted BMC partner for over two decades,
delivering expert implementation, support, and optimization of BMC
Remedy/Helix ITSM solutions worldwide. Our Technical Solution -
Health Check service assesses system performance, identifies
problem areas, and provides actionable recommendations.
This includes a deep dive into architecture, functionality, and system
health through stakeholder collaboration. The key focus areas include
service catalog analysis, integration review, license optimization,
usability assessment, and system performance tuning.
By aligning with industry best practices and leveraging
decades of experience:
• We examine configuration files and error logs to identify and
resolve issues while enhancing efficiency and user experience.
• Emergys also provides a comprehensive Health Check
Summary report detailing findings and strategic improvement
suggestions.
• Our goal is to maximize the value of your BMC solutions,
reduce operational costs, and ensure optimal performance
across your ITSM environment. Visit us

Streamline Your Enterprise with Seamless BMC Implementation & Integration
Emergys' BMC integration services create a unified and efficient IT
ecosystem by connecting diverse systems and automating essential
processes. Designed to enhance interoperability and eliminate
silos, our solutions enable data-driven decision-making through real-
time insights and visibility across platforms. By minimizing manual
tasks and improving automation, we drive operational efficiency
and scalability tailored to your business needs.
With a two-decade-backed impressive track record of 86% adoption
among Forbes 50 companies and 99.9% system uptime, Emergys
offers enterprise-grade reliability backed by a blended team of upto
6,000 global experts. Our approach focuses on usability,
performance, and long-term growth through scalable frameworks and
innovative BMC implementations. We provide comprehensive
support, from initial strategy development to post-integration
optimization, ensuring your IT landscape aligns with your goals.
Visit us

Empower Your IT Future with Seamless BMC Helix Migration
Emergys offers expert-led BMC Helix migration services to streamline
your shift to cloud-based IT Service Management (ITSM). With over
800 successful BMC engagements and 2000+ technical certifications,
our team ensures your transition is smooth, secure, and efficient.
Leveraging AI, machine learning, and automation, BMC Helix
accelerates issue resolution and boosts IT productivity. Emergys
helps consolidate tools into a unified IT management platform,
enabling data-driven decision-making through advanced analytics and
reporting. Our proven, adaptable frameworks ensure scalable cloud
migration tailored to your organizational needs. From post-
deployment support, inclusive of third-party integration and user
training for enhanced adoption, we partner to build for the future.
Recognized as a BMC Xcelerate and 5x Partner of the Year, Emergys
is your trusted advisor in achieving a future-ready, secure, and agile
IT environment with BMC Helix. Visit us

Simplify, Streamline, Succeed - with Emergys BMC Professional Services
Emergys’ BMC Professional Services empowers organizations to
unlock their IT potential through customized, expert-driven solutions.
With 2,000 technical certifications and 800+ successful
engagements, we combine deep industry knowledge with innovative
BMC technologies to deliver measurable outcomes. Our services are
customized to align with unique business objectives, driving
efficiency, performance, and ROI.
Emergys accelerates your digital transformation, focusing on long-
term value and productivity. Our team is committed to guiding your
growth journey from enhanced IT operations to user-centric support.
Visit us

BMC Professional Services
Consultation
• Current State Analysis
• Gap Analysis
• Gap Analysis Report
• The Gap in Value Proposition
• Vs Expected Solution Value
• Proposed Requirements Analysis
• Roadmap Development
• POCs on critical use cases (UCs), Demos
• Health check and performance
Implementation
Our methodologies have been appreciated
4 times by Gartner in its reports in the past
• Plan & Prepare
• Analysis
• Design
• Building
• Validate
• Deployment
License Sale
Our renowned license sales activities:
• Understanding customer pain points
• Solutions Presentations
• POCs (Proof of Concept)
• License Sale-Count
• Value Proposition discussion with customers
Support
• L1 Partner Continuous Support
• Operational Support
• We provide bug fixes, patches or workarounds
to cause the product to operate in substantial
conformity with its then-current operating
documentation.
Resourcing
Facilitate a pool of consultants as per the
requirement for the project deliverables forming
a core team for project times and deliverables.
• ITIL Foundation
• Delivery Methodologies: Waterfall, Hybrid and
Agile
• Project Planning and Reporting
• Solution Technical Levels
Training
• We make our customers’ teams more focused
through various solution levels from L1 to
Expertise L4 providing high business values.
• Instructor-led Training
• Web-based Training

BMC ITSM Managed
Services
BMC Value Added Services
BMC Helix ITSM Quick
Starter Services Pack
• Mapping of Business
requirements to ITIL best
practices and BMC ISM workflow
• Leverage BMC Helix Service Desk
“Out of the Box” feature
• Up to 50% reduction in
implementation time
• Predefined Catalogs and
Templates (Service Requests,
Incident Management)
• Ready-to-Upload
• Foundation Data
BMC Helix
Chatbot
• Specialized Subject Matter
Experts
• Innovative solutions for
surpassing data implementation
• Professional Services, Managed
Services/Remote Support,
Upgrade Services, Training,
product development and
customizations
• Embed Chatbot into your
organization’s corporate website
• Small Talk Enablement
• Add Yes/No button
• Permission from-end user before
submitting the end user’s request
• Actual conversation to start the
dialog (and not the
typical/monotonous greeting)
• Consent from the user before the
routing case to Live agent
BMC Helix Business
Workflow
• HR Data Confidentiality
• Integration with Phone Systems
• License Consumption Reporting
• Leverage BMC Helix Digital
Workplace Catalog
• Assignments and/or SLA
definitions
• Approval process

Control-M
Accelerators
BMC Value Added Services
TruSight Operations
Management
• We provide smarter yet rapid
deployment of IT administration
kit to manage your critical
business applications and its
supporting blocks.
• Starter Pack facilitates monitoring
of two key business driving
applications and its supporting
infrastructure.
• Deployment of TruSight
Operations Management
• IT Infrastructure and Applications
VControl-M
Dashboard
• Docket Kit
• Bulk Upload
• 20 Days deployment package
• Value-added L1, L2 and L3 level
support for your environment
• Complete isolation of learning
business application
• Simpler, Faster & Effective way
reducing turnaround time to
business
• Automation of rejected/failed
cases for business processes
Network Auditing And
Enforced Compliance
• Increase network device-to-admin
ratio and securely sharing
workload
• Automated auditing and drift
detection with automatic
remediation and rollback
• Consistently enforce compliance
with regulatory, security, and
operational compliance policies
• Reduce costs by automating time-
consuming and long audit cycles,
manual compliance and
configuration tasks

Why Customers Choose Emergys
Expertise in DSOM, workload
automation, RPA, and IT automation.
Rich Experience
Enhancements using the BMC
Helix platform for optimized
operations.
Application Development
Over 350 certified BMC
professionals providing tailored
consulting & implementation
services.
Seamless Integration
A specialized group focused on
achieving measurable business
outcomes.
Dedicated Team
A dedicated lab ensuring our
consultants are equipped with the
latest industry knowledge.
In-House R&D
Additional functionalities available
through the BMC Marketplace.
Certified Add-Ons
Over 800 successful BMC
engagements demonstrating our
ability to deliver results.
Proven Success
Onsite and remote implementation
services to meet your needs worldwide.
Global Reach
Comprehensive project and support
management throughout the BMC
solutions lifecycle.
End-to-End Management
Total Employee strength
across locations
Expert Consultants

630 Davis Drive, Suite 210,
Morrisville, NC, 27560
+1-919-484-1690
connect@emergys.com
Thanks for your time!
Any Questions?
Sunrise Business Park, Near
Cummins Campus, Balewadi,
Pune, Maharashtra
+91 (020) 6728 5000
connect.labs@emergys.com
3431 Mariano Otero, First Floor,
Guadalajara, Jal., Mexico 44550
+52 (33) 3875 0540, 41, 42
marketingmx@emergys.com

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