Oscar alert for wearables - Moto 360 & Apple Watch
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The document outlines a project focused on developing wearable health notifications and alerts for the Moto 360 and Apple Watch tied to the Oscar Health app. It includes user research findings that led to the creation of three personas representing target users, detailed technical specifications of wearable devices, and case studies on collision and heart rate detection. The proposal emphasizes the integration of smart sensors to enhance emergency response capabilities and improve user interaction with health-related alerts.
Oscar alert for wearables - Moto 360 & Apple Watch
- 1. Project 4: Wearable Presentation Carolyn Jao Samira Rahimi UXDI Jan 2015
- 2. Goal Develop notifications and alerts for the Moto 360 & Apple Watch for the Oscar Health app to detect - collisions - pharmacies with unpicked up prescriptions
- 3. Research We defined our primary users using User Surveys, User Interviews & User Stories We then Develop 3 Personas
- 4. Oscar Alert: Jean JEAN Female 27 Years Old Freelance Copywriter Lives in Astoria, NY Oberlin College Grad HTC One Android Phone Oscar Bronze BEHAVIORS & HABITS Likes to use Oscar to find pharmacies Likes to use Oscar to check the last time she had a check-up Likes that Oscar app has an ID card in the app Likes that Oscar communicates clear copy Chose Oscar from research because it is affordable Avid app user, uses her phone to find directions has friends and a boyfriend that she likes to hang out and spend time with Likes that Oscar app gives her suggestions GOAL Continue to rely on Oscar app to deliver her medical needs Needs to be able to find doctors and pharmacies quickly. Save money “In NYC there’s no strong concept of a primary care doctor, it feels really sketchy to find good care… does it cover my insurance? Who is this doctor etc. Oscar does a good job of clarifying and communicating.” “I like how Oscar gives you suggestions on what you might need, if you have a headache, stomach pain… etc. It’s kind of like WebMD.” Personas Storyboards User Flows
- 5. Oscar Alert: Sarah SARAH Female 37 Years Old Single Mom Blogger Lives in Park Slope, Brooklyn Has a part-time nanny 3 year old daughter Iphone User Oscar Gold Member BEHAVIORS & HABITS Uses hands-free devices to listen to books Involved in her child’s life Reads a lot of blogs for recommendations Runs her own blog about being a mom Uses google maps Cares greatly about her health and the health of her child Uses Oscar because it has good out of network coverage Also is cheaper and better for her as a freelancer GOAL Quick access to information hands- free Integrate with her existing habits Be able to multitask and take care of her young child. “I don’t have a lot of time to myself so I use hands-free devices when I get a little times for myself.” “I will pay premium if I know it’s the best for my child” Personas Storyboards User Flows
- 6. Oscar Alert: Tristan TRISTAN Male 29 Years Old Computer engineer / MBA Student Lives in NYC, Lower East Side Has one younger brother Grew up in SF UC Berkeley Grad Oscar Bronze BEHAVIORS & HABITS Android fan, owns a android phone Owns a Moto 360 Uses Moto 360 watch to order food, navigation, quick notification, keep up with social media Likes that he never misses a notification Likes that the watch remembers his preferences Watches trends in technology Wants to work in the tech industry Interested in building his own company in the future. Rarely uses voice commands GOAL Never miss notifications Quickly find what he needs with a glance. “I never want to miss a notification from my network. It’s not as annoying to others when I just check my Moto 360” “I like to keep up with current technology trends and news in tech.” Personas Storyboards User Flows
- 7. Research We researched the Moto 360 & Apple Watch technical specifications, looked at APIs and developed case studies
- 8. Case Studies Collision Detection OnStar / WreckWatch / Secura Patch Case Studies
- 9. Case Studies (source: https://www.dre.vanderbilt.edu/~schmidt/PDF/wreckwatch.pdf) In-vehicle Collision Detection // OnStar Conventional in-vehicle accident detection systems (like OnStar) rely on sensor networks throughout the car and direct interaction with the vehicle’s electronic control units (ECUs). These sensors detect acceleration/deceleration, airbag deployment, and vehicular rollover. Metrics from these sensors aid in generating a detailed accident profile, such as locating where the vehicle was struck, number of times it was hit, severity of the collision, and airbag deployment.
- 10. Case Studies (source: https://www.dre.vanderbilt.edu/~schmidt/PDF/wreckwatch.pdf) Wireless mobile sensor network can capture the streams of data provided by their accelerometers, compasses, and GPS sensors Provide a portable “black box” that detects traffic accidents and records data related to accident events, such as the G-forces (accelerations) experienced by the driver. Cellphone Collision Detection // WreckWatch Background services detect accidents by polling smartphone system sensors, such as the GPS receiver and accelerometers.
- 11. Cellphone Collision Detection // WreckWatch (source: https://www.dre.vanderbilt.edu/~schmidt/PDF/wreckwatch.pdf) Case Studies WreckWatch provides functionality similar to an accident/event data recorder by recording the path, speed, and forces of acceleration on a vehicle leading up to and during an accident. WreckWatch is built using Google Android on the client and Java/MySQL with Jetty and the Spring Framework on the server. The WreckWatch server utilizes custom XML and JSON to communicate with the client
- 12. Case Studies Heart Rate Detection Secura Patch Case Study
- 13. Heart Rate Monitor // SecuraPatch (Sources: http://www.securafone.com/subpages/health.php http://www.eweek.com/mobile/securatrac-smartphone-app-connects-biosensor-patch-to-the-cloud) Case Studies SecuraPatch uses a small, wearable patch attached to a person’s chest or back, using bluetooth (low energy) technology to gathers and transmits data continuously to the “relay” (the SecuraFone mobile app) Uses MEMS accelerometers (Micro Electro Mechanical Systems) & Cloud-based Computing (ReliaTrac® platform from SecuraTrac®) The SecuraPatch is able to detect heart rate, respiration rate, falls, stress levels, skin temperature, activity or number of steps, caloric burn, and body posture
- 14. Challenges / Proposal Collision / Heart Rate Detection Extending to wearables: Apple Watch / Moto 360
- 15. Challenges / Proposal (source: https://www.dre.vanderbilt.edu/~schmidt/PDF/wreckwatch.pdf) Smart Watch for Emergency Response // Challenges Smartphone application that required interaction with an onboard computer would be useless in cars that lacked one. It is therefore necessary to collect the same or similar information utilizing only the sensors present on the smartwatch / smartphone device. Both do not have built in GPS, rely on smart phone for GPS
- 16. Moto 360 // Heart Rate Monitor Specs / Challenges Challenges / Proposal (source: http://en.wikipedia.org/wiki/Moto_360#Hardware_and_design, http: //www.amescon.com/products/modules/9-axis.aspx, http://www. sensorplatforms.com/understanding-smart-phone-sensor-performance- magnetometer-2/, https://news.ycombinator.com/item?id=8550459 ) Uses AFE4490 pulseOx AFE to measure heart rate. Pedometer (9-axis sensor) includes 3-axis gyroscope (orientation), 3-axis accelerometer (g-force), 3-axis magnetometer (compass). Temperature sensor, and a light sensor. Trouble with consistent read - needs viewer to be still in order to measure heart rate While the watch does check heart rate in the background continuously. An ECG (electrocardiogram) test (usually used to detect heart abnormalities) usually requires much more information and areas of contact on the skin.
- 17. Apple Watch // Heart Rate Monitor Specs / Challenges Challenges / Proposal (sourcehttp://spectrum.ieee.org/view-from-the-valley/consumer- electronics/portable-devices/apple-watchs-wristful-of-sensors-and-mems, ) Uses pulse oximeters use visible red and infrared LEDs to detect how much oxygen is being carried in the blood’s hemoglobin — a red protein responsible for carrying oxygen from the lungs to all other tissues of the body. In this process, the oxygenated hemoglobin absorbs more infrared light Apple chose the light-based technology over electrocardiography because it is considered to be a more accurate method to measure electrical impulses. Most electrocardiogram (EKG or ECG) products require users to attach several diodes to their body or to touch the product with both hands in order to get a reading. However, the light-based technology will monitor the user’s heart rate with the user just simply wearing the wristwatch.
- 18. Challenges / Proposal Smart Watch for Emergency Response // Proposal (source: http://en.wikipedia.org/wiki/Moto_360#Hardware_and_design, http: //www.amescon.com/products/modules/9-axis.aspx, http://www. sensorplatforms.com/understanding-smart-phone-sensor-performance- magnetometer-2/, https://news.ycombinator.com/item?id=8550459 ) The combination of Smart Watch & Smart phone sensors may measure forces closer to those experienced by victims. In the event of an accident, the SmartWatch will experience close to the same forces and accelerations, as well as heart rate monitors experienced by the occupants of the vehicle. If the smartphone remains stationary relative to the vehicle during the collision, it is possible to use the data gathered from the smartphone to recreate and model the forces it experienced. In this case, the combination of the two can provide data much like that gathered by vehicular ECUs We can use these sensors to trigger an emergency response on the smartwatch
- 19. Smart Watch for Emergency Response // Proposal Challenges / Proposal While we may not be able to predict a heart attack, we can use the combination of the heart rate sensors and the other sensors to detect abnormal movement and Heart rate, thus triggering an emergency notification.
- 20. Challenges / Proposal Smart Watch for Emergency Response ! SOS ! ! 1) Impact detected with smart watch/smart phone & GPS 2) GPS & Heart rate monitor trigger emergency message on smart watch. 3) Oscar on-call doctor is notified through alert on smart watch (and transmitter via smart phone) as well as the closest emergency responder (as determined by GPS) Communication is open between the channels. (source: https://www.dre.vanderbilt.edu/~schmidt/PDF/wreckwatch.pdf, http://hioscar.com)
- 21. Challenges / Proposal Apple Watch for Emergency Response // Interactive Prototype https://dl.dropboxusercontent.com/spa/2kuxootalk0v4q2/Exports/Sarah_apple_watch_final/Sarah_apple_watch_final.html
- 22. Case Studies Location based reminders ToDoist
- 23. Case studies (Sources: https://fr.todoist.com/Support/show/37936/, http://androidcommunity.com/todoist- location-based-reminders-coming-to-android-this-week-20140703/) Smart Watch // Location based reminders Todoist is already integrated with Google Maps API, so it will detect which places you frequent the most, provided of course that you turn your location services on. Context aware system - Using GPS technology for location-sensing, people could set reminders around certain locations, with given time constraints
- 24. Challenges / Proposal Moto 360 for Location-based reminders // Interactive prototype https://dl.dropboxusercontent.com/spa/w8ous077o7yipsb/Exports/Jean%27s%20First%20Flow%20FInal/Jean%27s%20First%20Flow%20FInal.html
- 25. Design Process Prototype Design Process Apple Watch / Moto 360
- 26. Prototypes Oscar Health Alerts // Human Interface Guidelines
- 27. Design Process Prototype Oscar Health Alerts// Design Studio
- 28. Prototypes Oscar Health Alerts // Design Studio
- 29. Prototypes Is this a press & hold? - Scott Smart Watch for Location-based Reminder // Moto 360 1st Iteration Deleted the first screen with the Moto 360 watchface in the background because it was an unnecessary step and didn’t make sense I don’t understand why the first screen is there - Zohra R.
- 30. Prototypes Words are a little hard to read - Scott Are there other options? - Joe. P Am I supposed to swipe? - Joe. P Smart Watch for Location-based Reminder // Moto 360 2nd Iteration Deleted some unnecessary action screens that the users didn’t understand and cause it created more steps Added more locations so users can have more choices Changed the copy to keep is shorter and concise
- 31. Smart Watch Notifications// Moto 360 Annotations
- 32. Smart Watch Notifications// Moto 360 Annotations
- 33. Prototypes Smart Watch for Emergency Response // Apple Watch 1st Iteration Tested with minimal screens to start, with a simple call to action Changed the size of the tap to cancel to avoid accidental cancellation of alerts. Feedback revealed that the doctor on call wording is confusing. Feedback revealed that the copy needed to be more concise. Seems like it would be easy to accidently cancel it - Alivia D. Who is the doctor? Would I know the status of the responders? Melanie. W
- 34. Prototypes Wait but why am I looking at the doctor I just want emergency services… - Kim L. Smart Watch for Emergency Response // Apple Watch 2nd Iteration Added additional transitions / confirmation notices, added model screen after messages are sent. A/B test of having a doctor on call and just going to emergency services. Feedback revealed that emergency responder should be the priority. Feedback revealed that next steps could include ETA, name of responders, ways to communicate. Wait but it says ETA and it says call? - Kim L. Seems like it would be easy to accidently cancel it - Joe P.
- 35. Prototypes Smart Watch for Emergency Response // Apple Watch Annotations
- 36. Prototypes Smart Watch for Emergency Response // Apple Watch Annotations
- 37. Prototypes Smart Watch for Emergency Response // Oscar App Integration
- 38. Oscar Health Wearables // Next steps ● More user testing and iterations to test for interaction and flow ● Integrate Apple’s HealthKit and Google Fit with the wearable and Oscar Health App so that there’s a more detailed and accurate representation of a person’s health ● Maximize hardware capabilities with more APIs - what kind of symptoms can we detect with the heart rate sensor? ● Maximize the information about the user for emergency responder - pulling Oscar Health user past history, current medication, family history etc. ● Make it more accessible for those who have disabilities (visual/blind)