- Workflow automation is used to streamline the flow of information throughout an enterprise by automating business processes and delivering the right information to the right people at the right time. It increases efficiency by merging activities of multiple users.
- Key components of workflow include events that trigger routings, roles that define user responsibilities, and worklists that organize tasks for users. Workflow can be customized using tools like application designer and peoplecode.
- Developing a workflow involves designing business processes, defining roles and routings, creating worklist records, and testing the workflow thoroughly. Extended capabilities allow integration with external systems and additional routing options.