The document provides an introduction to operations research (OR). It defines OR as a scientific approach to decision-making that involves modeling complex real-world situations mathematically and using analytical techniques to solve the models and evaluate solutions. The key components of an OR study are defining the problem, constructing a mathematical model, solving the model, validating the model with real data, and implementing the optimal solution. Examples are provided to illustrate how OR can be applied to problems involving scheduling, inventory management, and other business operations issues.